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BookingGroup

3.4

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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Switzerland
1 review
0 helpful votes
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Rent the car for the weekend. Satisfied with the customer service. Very good place to rent car...

Date of experience: April 12, 2020
Germany
1 review
0 helpful votes
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I would recommend
April 11, 2020

BookingGroup staff was pretty awesome, they upgraded me and took care of business when things weren't right. All in all they made me a BookingGroup fan for sure!

Date of experience: April 10, 2020
Ohio
1 review
0 helpful votes
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Fast service
April 11, 2020

Efficient place, the day that I came they were slightly under staffed but handled it well. I needed to upgrade my car to something larger at the last minute

Date of experience: April 10, 2020
Ohio
1 review
0 helpful votes
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Absolutely great service from the staff. Super friendly when I can and picked up the car. I had a one way rental and was charged the incorrect mileage at drop off location, I called this location to resolve the issue and they were super helpful and quick about it

Date of experience: April 10, 2020
New York
1 review
0 helpful votes
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Good experience renting with BookingGroup. Dav was extremely helpful and accommodating during our trip to Denver.

Date of experience: April 10, 2020
Ohio
1 review
0 helpful votes
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Customer service is clearly a top priority. Also a great location. Employees are quick and easy to work with.

Date of experience: April 9, 2020
Switzerland
1 review
0 helpful votes
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Awesome experience! Staff was courteous, polite, and most of all professional. The car received was clean and thoroughly inspected for defects prior to me receiving it

Date of experience: April 9, 2020
NL
1 review
0 helpful votes
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Great Customer Service. There was a shortage of rentals due to overbooking but they were helpful and I received a free upgrade.

Date of experience: April 9, 2020
Austria
1 review
0 helpful votes
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Clean and nice car
April 7, 2020

Excellent customer service. A lot better than the other BookingGroup branch closer area. Well maintained car too.

Date of experience: April 7, 2020
Ohio
1 review
0 helpful votes
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Absolutely professional and prompt service, branch manager Ram was very helpful and arranged a drop off within minutes.

Date of experience: April 7, 2020
Luxembourg
1 review
0 helpful votes
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Good service, pick up and drop from BookingGroup terminal and car provided was also very good in condition!

Date of experience: April 6, 2020
Canada
1 review
0 helpful votes
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Very slick service, arrived and took ticket number, was seen almost immediately and as had pre-booked were on my way within 10 minutes.

Date of experience: April 6, 2020
Ohio
1 review
0 helpful votes
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Great cars
April 7, 2020

BookingGroup Heathrow staff are the best in the entire world. Great cars & great service. They always deliver.

Date of experience: April 6, 2020
Canada
2 reviews
0 helpful votes
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The prices are good. It's kinda shady at night but it's alright. A guy will check your car and they also drop you off at your terminal. So that's nice.

Date of experience: April 5, 2020
Nevada
1 review
0 helpful votes
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Excellent smooth return and an emergency situation was handled very well. Usually an easy quick location

Date of experience: April 2, 2020
Germany
1 review
0 helpful votes
Follow Dag M.
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Very polite personnel. Julio was my agent and she was excellent. Would rent from here again. Thank

Date of experience: April 2, 2020
France
1 review
0 helpful votes
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Well organized and welcoming. There may be unforeseen events that can slow down the taking-over or return of the car.

Date of experience: April 2, 2020
Austria
1 review
0 helpful votes
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Service the nice
April 3, 2020

Car was clean. The dude serving me ( Adam) was super friendly and accommodating. Cant complain about the service recieved here.

Date of experience: April 2, 2020
Canada
1 review
0 helpful votes
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The rental location was by the Hilton Hotel at T4. They said it is a new location. I got a decent car for a good price and the service was very good.

Date of experience: April 1, 2020
New York
1 review
0 helpful votes
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Quick and efficient
April 2, 2020

BookingGroup are by far the best rental company in all my rental experiences. I rented a car at green motion not too far away and I had a bad experience there they wouldn't give me a car because I got a new license which didn't show that I had had a license for over a year so I went here, no issues they got me a car straight away...

Date of experience: April 1, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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