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BookingGroup

3.4

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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GB
1 review
0 helpful votes
Follow Divya K.
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The company is giving us a voucher for £600 for a car booking valid for next 2 years instead of a money back, when our booking was a full refundable one. Spoke to Martin. Most unhelpful. No customer service skills. No empathy shown as this is actually loss to us. We booked whole trip to Scotland. Lake district. All cottages hotels we booked have returned our money ( including non refundable one!). This car was booked by my sister from India. So this voucher is no use to them as with current financial situation no one knows when they can plan another holiday. This is harrasment. The worst part there is no complaint department that you can speak to.

Date of experience: July 27, 2020
Germany
1 review
0 helpful votes
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Busy location for such a small office. Nevertheless, Paul, did a good job of getting everybody taken care of as expeditious as possible.

Date of experience: July 26, 2020
Ohio
1 review
0 helpful votes
Follow Max S.
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Best service cheap rates and best part is pick and drop facilities I love F150 drive. They pick you up and drop you off that's good

Date of experience: July 26, 2020
NL
1 review
0 helpful votes
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Great rates for those of you that dont know if u rent a vehicle out of the city the taxes are much cheaper this is why This BookingGroup was my choice to save some

Date of experience: July 23, 2020
Germany
1 review
0 helpful votes
Follow Martino H.
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Our car was in the shop while the rear door of our SUV was being replaced. As I always do when given the choice, I had a loaner lined up with BookingGroup. When I got to the Enterprise facility, they had all my info in their system and my car ready to go

Date of experience: July 21, 2020
Switzerland
1 review
0 helpful votes
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Highly recommended
July 23, 2020

Excellent customer service, i had issue with my existing rewards to redeem. The location managers is an awesome guy. He understands me well and he helped me, just like a piece of cake. Thanks allot.

Date of experience: July 21, 2020
Germany
1 review
0 helpful votes
Follow Machida Y.
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Great rental experience, fast pickup and drop off. The car was clean and better than I had hoped for. We will definitely rent from BookingGroup again.

Date of experience: July 21, 2020
France
1 review
0 helpful votes
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Easy in, easy out
July 22, 2020

Customer Service is great. Great new facility, not completed yet but good start. Directions via Google maps not quite accurate to return.

Date of experience: July 21, 2020
Canada
1 review
0 helpful votes
Follow Klaren T.
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BookingGroup
July 20, 2020

So many good things to say about BookingGroup, from the fact that they don't insist you on getting an upgrade, to the speed at which you can get a car, to their customer service when your car doesn't work out, to their transparency about incurred fees.

Date of experience: July 19, 2020
Ohio
2 reviews
0 helpful votes
Follow Hayley G.
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DO NOT USE BEWARE
July 15, 2020

They were unable to provide a car rental near me yet would not refund my 88.00. They have no customer service that you can speak to by phone and would not respond to my e mail.

Date of experience: July 15, 2020
RU
2 reviews
0 helpful votes
Follow Karl E.
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I always select the economy option and almost always get upgraded when I go to pick up my vehicle. Pick up and drop off is easy, the cars are always clean and I have never experienced anything less than stellar customer service

Date of experience: June 26, 2020
RU
2 reviews
0 helpful votes
Follow Ahmad S.
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The employees were quick, friendly and effecient when I checked in. I got the added bonus of an upgrade on the car I rent!

Date of experience: June 26, 2020
RU
2 reviews
0 helpful votes
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Highly recommend
June 26, 2020

Then they top it off with personal connection of a representative who goes over the vehicle with you to ensure everyone is on the same page with what damage might exist on the vehicle BEFORE you leave the parking lot. Great! Cars are always clean and ready and turn in is effortless. Couldn't ask for more! Thank you!

Date of experience: June 26, 2020
RU
1 review
0 helpful votes
Follow Kim S.
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The car was ready when I arrived and was very easy and comfortable to drive. At the end of my rental the BookingGroup agent arranged for a golf cart to take me back to the airport terminal.

Date of experience: June 26, 2020
RU
2 reviews
0 helpful votes
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Good price
June 24, 2020

We were offered a bottle of water; And drop off was quick & painless. In addition, I received Rapid Reward miles from southwest and the price was right.

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
Follow Jim K.
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BookingGroup is the best car rental place to use. The customer service is the best. I'm usually in and out so quickly

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
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Seamless and turnkey experience from pick-up to drop-off. I rented a premium level 2019 model year car at a great rate.

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
Follow Don M.
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The rental experience was a very smooth process. I enjoyed the vehicle provided and overall BookingGroup has been the best experience with renting a car.

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
Follow Viktor H.
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Excellent service
June 24, 2020

Quick and easy rental process. Nice, professional staff. Always use BookingGroup. My car is Toyota Camry

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
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BookingGroup
June 24, 2020

Long story short, we went across to BookingGroup and they gave us a pleasant experience from start to finish! We were able to get the exact car that we are going to rent from dollar rental at half the cost. Cadillac XTS.

Date of experience: June 22, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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