Booking.comReviews 4,274

My daughter and 2 of her friends booked a trip to Italy through booking.com. Bottom line they booked a hotel in London through booking. Com because of major flight problems, $450 was taken from my daughter's checking account and when they realized she was 19 they cancelled her hotel, kept the $450 and refused to refund it and then tried to charge her a no show fee for an additional $300?! Those steps were done by the corrupt hotel who I strongly feel was taking advantage of the 3 young girls! Booking.com offered absolutely NO SOLUTION AT ALL! It's disgusting to basically steal from someone with no recourse! Myself and my wife booked an anniversary trip for September through booking. Com which we will now cancel! We are also going to go through legal channels now! Just unforgivable disgusting!

We got to our hotel and it was a disgusting dirty run down room. There were crumbs all over the floor and it was sopping wet and smelled bad. They refused to refund the full amount when we did not even stay there and immediately had to figure out where to go for the night then had to head home in the morning because everything else that would fit our family size was booked. Manager never returned my call several days ago and booking.com did not try very hard to get my refund through them. Said they needed a written letter from the property owner to refund my money (and the property owner was wanting to charge a first night's stay with no services or accomodations rendered and the place was dirty). I had to get the better business bureau involved to get even the majority of my money back. The hotel refused to return the first night's stay when it was right around the time that covid was still going around and they obviously didn't clean the room. Since the maid had left for the day the rude front desk lady said we could vacuum it ourselves. I didn't trust that the sheets had been changed because the fridge / microwave hadn't even been wiped off. When I left a review on booking.com, Angel Inn (Branson, MO) responded with please try and give us a chance to make it better. I tried, and they did not. I booked it through booking.com and they just took me in circles saying the property owner didn't agree to my terms. It took me seven months to get the majority of my money back. Booking.com was spineless and did not try very hard to get my refund and would have just let me be out over $700 because they did nothing to try to get my money back for me. Don't use them! Then my citi credit card would not cover me for the dispute either. Bad business, and very unethical! Never booking through booking.com again because they do not have your back! Sheba Marie M and Mark Dexter in customer service were the most unhelpful people that led me around in circles.

Never use booking.com. As long nothing goes wrong it is a decent platform but as soon the customer needs protection they claim they are not responsible for anything.
I recently stayed at a hotel (Hotel Tamara) in Amsterdam, booked via booking.com, where during the night I realised there were mice running on the floor of my hotel room. I immediately checked out and asked support from booking.com, they said they cannot book me a replacement and it is all my extra costs. I needed to find a hotel room and I never got refunded my first stay. No measures were taken to ensure that this could not happen again at the same hotel. Booking.com is a shame...

Their site is very miss leading. They have no customer support if the hotel/resort doesn't owner your booking or they don't return your money. You will get much better service booking directly on hotels' website or through Expedia.

They suck and deceived me into thinking I booked a hotel at the beach resort and instead it was the one 20 minutes away from the beach. Customer service took over a week to let me know they could do nothing to change it. All around horrible company and IDK why any one uses them

Their system is designed to make it difficult for the customer to use so that they can keep your money whenever there is a question about the accommodation or the way that it was paid for. I've run into the situation before with other cell phone companies in the past and they designed it to make the system difficult to use so that when you have a complaint you can never get to a customer service center. If this truly wasn't the case Then upper management need to take less Time at the golf course and more time seeing their customers reaction to their business plan. It took me over an hour to get a customer service agent on the line. Their automated response did not accept the codes or pins when I entered them. They have one and a half stars for a reason. I suggest you spend a dollar more and use Expedia or one of the other better rated systems

Recently in Germany, the car rental company didn't provide any car service, that I booked through booking.com. So no charge from the car rental company. But booking.com refuse to refund any money. Totally unreasonable and outrageous robbery. Do not use such company service.

Tried to call them to make plane reservation changes, 2 times it hang up in the middle of conversation. They "tried" to call back, but phone rang like a second and that's it, no chance to even answer. Then go again and explain again your problem to a person that barely speaks English, can't spell right (J is G and G is J, A is E and E is Y or something) trying to spell the reservation number that has letters is a pain already, yet alone an email address or something more complicated. If you have to purchase something then they are fine as long as you don't need customer service for anything. If you need to call them this is where all fun ends.

These $#*!ing clowns were probably the most unhelpful idiots i've ever dealt with in my life. My parents' flights were changed & not only did they not provide ANY help whatsoever, they $#*!ing let my parents on this wild goose chase of "we'll fix it and call you tomorrow" FOR FIVE GODDAMN DAYS. And then I called United and found out the flights were already scheduled and changed and they were unsure why booking.com was having that many issues. booking.com did not contact United AT ALL & DID NOT fix our issues. They sent me and my parents to almost 12 different transferred departments and I finally lost my temper on the last individual and told them United had changed our flights, and that I simply was doing them a service by letting them know, and told them to sincerely die in a $#*!ing fire. My parents are old and tired and don't need stupid $#*!ing people transferring them to 12 different departments just because their workers are that $#*!ing stupid and can't $#*!ing fix a simple $#*! issue in 2022. Their own $#*!ing site doesn't even have a place to put reviews and/or talk to someone. They'd probably transfer me in loops if i started complaining anyway.

booking.com has just inherited another dissatisfied consumer by the failure to comply and provide a physical property manager at the property to repair the door malfunction to use my prepaid condo. I and my 80 yr old mother wife and 13 year old daughter missed the most important father's day celebration of my generation and I will remain heartbroken forever with no memories. Shame on You Booking.com. You will reap what you have sewn in your business deception.

What a scam. Hotel cancel on ME less than 24 hours in advanced because they were CLOSED for a remodel. Told bookings.com this. Still got charged. What a scam.

I booked B&B Chez Moi via booking.com. While booking I was allowed to select a check-in time which I selected as 10:00 p.m. to 11:00 p.m. - it didn't get flagged as a special request (but it counts as one according to booking.com since hotel page says check in time is 1:00 p.m. to 8:00p.m.) I made a non refundable boking. A few weeks later I got a message stating my request was subject to availability. I called the property and they said there would be a 25 EUR additional charge, which I agreed to. Then on the day of the booking, I receive an email stating they cannot accommodate my request. They didn't cancel my request or refund it, but put me as a no show. When I contacted booking.com they were not helpful, saying its a special request so property can chose to decline it. Somehow declining a check-in request doesn't count as property cancelling my request, it counts as me cancelling it for which I cannot get a refund. Both the booking.com and property were very unhelpful. Many other people have had the same experience with that property on google, and conveniently booking.com won't let me write a review on their site for the property. They even mark the property as preferred partners.

Made a reservation for a resort in Orlando Florida, booking for the room I wanted was confirmed and full amount charged to my Credit Card. Showed up to them wanting to switch me to a smaller room that would not accommodate my needs and no discount. Wasted my time and gas. Called Booking. Com and asked to talk to a Supervisor and was put on hold for half an hour, called back and the agent flat out refused to let me speak to anyone. Forto my credit card company reversed the charges but last time I will ever use booking.com. Traveler beware

But in Ocean front and didn't get it, when we arrived at the hotel they had us in the system for a parking lot view. They informed us that bookings.com booked us for the wrong room, and that we would have to call bookings to rectify the situation. When we called booking several times we got hung up each time that they asked us for the confirmation number. No one ever returned our call to rectify this booking disaster. Do not ever use this third-party sitebookings.com. They will rip you off book you for something that you're think you're going to get, and then they will not even accommodate you with different hotel accommodations or refund you any money. They will hang up on you when you call customer service. Do not use them use someone else.

I rented a hotel in Florida and after 30 mins of staying there roaches stared to come out i went to front office ask for my money back they said wait for the manager in the morning i did i went to front office they wrote a note for the manager i call booking.com and they said there a third party company the it was between me and the hotel i pay $528 and stay there for one day the hotel stolen my money booking.com doesn't care because there only a third party

Booked a hotel in advance, the hotel called us the day of the booking, 30 minutes before we got there, we had travelled 4 hours so there was no way we could turn back, turns out the hotel was closed but booking.com didn't bother letting us know, we called them to try and get another hotel booking as we need somewhere to stay, they said a supervisor will call us within 2 hours, still nothing. So we called them back and told us we had cancelled the reservation which was a total lie, nothing had been done about our request and instead they ended the call on us. So we're sat here, 4 hours from home, with nowhere to stay! Do not recommend booking.com

I booked a reservation and then immediately realized I had booked the wrong dates. I immediately cancelled but they would not refund any of my money. The reservation was four months in advance so the hotel had plenty of time to fill the room. I called Booking.com and they said they were keeping all of my money and I was out of luck.

A reservation was cancelled because a related Covid 19 issue... the hotel refunded the money to Booking but havent received it yet... wasted a lot of time callin with no help