Booking.comReviews 4,274

If you use this site to book a hotel, not only are you going to pay more than booking directly but you are on your own for any customer service issues. Booking employs customer service agents however they DO NOTHING. They say they are sorry and promise to resolve an issue. If they mess up your reservation, as they did mine, you will have to find your own alternate accommodations at a last-minute higher cost, they share reservations with Priceline, (sister company) and each blame the other for errors and neither take accountability. After the fact, trying to get reimbursed for charges they made for fake reservations that the hotel does not know of, is impossible. I have written responses from Victor, R. Allen M, Yumi S, Shainah V, Leah Vandana G, Cherry May A, Mark Dexter M. All booking.com customer service agents, each apologized for the error they made, each contradicted each other by asking for different information which I provided, each promised a resolve and a refund. NOT ONE of them ever followed through as they promised. They are all useless, it is very frustrating, time consuming and a wasted effort. I hope this review saves you from the possibility of the same experience. Stay away from Booking.com, you will save money booking directly with your hotel choice and save yourself aggravation if there is ever an issue. There is no lower standard set for customer service than you will experience with the team at the booking.com customer "DIS" service department. They have set the bar for being useless.

They are the WORST company to work with. I booked a room 2 months ago using booking.com and when I get into the room the lock of my door was broken, so I asked the hotel to give me a new room and they told me they don't have any room available, so I left the hotel and asked them to give me a refund. Since I booked through booking.com, the hotel told me that I needed to get my refund from them. It's been more than 2 months I'm trying to get my refund from the Booking.com and they are not giving me my refund.
Another worst thing about this company is their customer service. You don't understand what they say and it's super unprofessional.

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First time tried booking.com and it will be my last time.
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When we arrived to pick up the car, there was no car. No arrangement was proposed and no refund. Extremely poor customer service.

I rent car from rentalcars/booking in Bergen/Europe car and at pickup day they had charged my visa but had no car for me and no refund and there was no cars available in Bergen. I was stuck for 11 days and my trip dropen dead. Now I only use Expedia.com with a grate luck and spend less money. Goodby rentalcars.com and booking.com which has the same owners. EXPEDIA.COM

Today I called the number *******501 four times and on all occasions the agent dropped the call on me. There's an error with my hotel reservation and the hotel will not assist because of the fact that the reservation was done via booking.com. The room booked and paid for is not the same room the hotel has reserved. There's no support whatsoever from Booking.com agents. I asked for a 1-800 number which isn't available or atleast the support agent(s) are not familiar with. If there was a zero rating that would be my first choice.

This is why I HATE working with you guys!

1) You invoice me R4000 more than you should, then suspend your service, and send us automated emails to prompt us to "pay the oustanding amount" - WITHOUT fixing your WRONG INVOICE!
2) You INSIST one CALLS telephonically, then REFUSE to ASSIST without demanding that an operator calls one back?
3) The call operators can't speak Englsih properly, they have heavy accents and even heavier egos. Talking to them has been SUCH a hassle.
4) It is IMPOSSIBLE to log into an account without "verifying" my account by calling TELEPHONICALLY! What is has happened to sending your password to your registered email account?

I would definitely NOT advise ANYONE in our tourism community to EVER join hands with this mentally impaired excuse of a "partner".

It has been THE MOST frustrating experience of my WHOLE. ENTIRE. LIFE!

Found out that I was charged both by booking.com as well as the property/hotel directly. Booking.com is impossible to get hold of. They keep asking for more documentation of me and some things aren't even possible to retrieve though the double charges are clearly documented. HORRIBLE customer service - have already wasted over an hour WITH stress. It's their mistake but the customer becomes the one to have to resolve it. Will never use again and might have to cancel charges as fraud as they are in no hurry to resolve.

When we arrived at Riga AirPort 24 june we was pick up by the taxi service and when we arrived the Hotel we ordered our taxi back to the AirPort 27 june. Today we check our Mail because we have not got an confirmation and it seems booking.com has $#*!ed up our order. Now we Are sitting her with our taxi back to the AirPort and booking.com Are we not able to Get in contact with in any way. We have paid for a taxi service we dont Get and Are now really pissed!

booking.com took payment out of my credit card WHEN I SAID NOT TO, i payed at the property when i arrived. Then a day later when i was looking at my credit card account on line i seen what booking.com had done, so 1 1/2 hours an a long drive to the bank to have a claim in process, now i am waiting for my money back for booking.com THEIR MISTAKE not happy

I cancelled a hotel booking via the "customer services" email 5 days prior
They did not cancel so i was listed as no show and had to pay full price. When i queried by phone i was told i had used the wrong email! How can "customer services" be wrong? Rubbish company who just want to fleece çustomers.

Deceptive Photos Best Western, Springfield, VA
Deceptive Photos of Hotel when it is actually under renovation. Travelers beware. Best Western, Springfield, VA. Is the Worst. Dirty, Filthy, Moldy and Unsafe for the guests. Rooms are terrible and the tiny beds are horrible. Stay away. Don't fooled and tricked for its low price. It is a dump. Shameful to charged the guests for cancellation for when the hotel is unsanitary condition and unsafe health codes

Hotel didn't look like pictures. Lamps didn't work it took from desk over a hr to bring light bulbs. There are it looks like a prostitute hotel. And you guys would not refund money nor the hotel I will NEVER use y'all again Also I came to a different state and you can't treat your customers right!

This has to be the single worst customer service for any company I've experienced in my life. Called at least ten times with people that. Once I communicate with someone they promised to call or email be back and never did. What they did was charge my cc right away instead of the date they had stated they would. I have never been treat so bad when spending 7000. 00 dollars. Will be my last experience with them ever!

I originally booked my accommodations through another site. My confirmation was transferred to Booking.com. I called 46 hours before my reservations and explained while I would love beyond excellent customer service, I understand I am within the 48 hour window so could I at least cancel the second night of the reservation and rebook at a difference of $77. Oh NO need to do that they said, they have price match as they will honor the difference - just follow the instructions through the email. Well, 20 days later - obviously too late to follow my own advice. I received two emails, one saying I was missing information so they can't do anything about it. The second saying when they hit the required link the difference was $. 01. Obviously, as prices change over time, they did not respond quickly enough so they can't honor that either. I responded to both emails and never heard back so today I called. I treated the rep. With the utmost respect and he responded in kind. It all fell apart when the supervisor simply refused to take the call and told the rep. To offer me $26 take it or leave it. Frustrated as it is clear they designed their rules to make it impossible to actually receive a price match. Feel cheated by both the original site for booking through Booking.com and by Booking.com for refusing to even listen.

I used Booking.com for business travel. They provide no detailed invoice and it is damned near impossible to reach a live person. I have been on hold for 45 minutes. Additionally, when you reach the hotel, the staff is offended you used a third party. In short, I will not be using Booking.com again.

I paid extra for insurance to assure if something happened I got my money back. This was my first flight experience. AA canceled my return flight and we had to rent a car and drive 10 hours home. I followed the protocol, AA has accepted my refund, yet a month later and I'm still waiting on Booking to put my money back in my account! They give the run around when it took them all of 3 seconds to process my payment. I need the same energy getting it back!

I booked a room for 3 nights the next days I tried calling someone about my apartment i finally get in touch with this person and he say he booked my apartment to someone eles also they took the money off the card my main concern was my refund i got it