Booking.comReviews 4,274

We booked a hotel through booking.com they told us this a great hotel place had bugs and we didn't stay they refused to refund they are no being sued! Do not trust booking.com

WARNING
Be careful-this company and his team is a europe wide fake company and catch clients money without delivery perfumes.
First was website Cecsbv.nl and fone number *******360 and fake adress in amesterdam-after many times cheating and report to criminal police now change to Cecsbv.con and new number *******1034
Vat tax number in Netherlands is fake-manager tristan Kramer is fake-
Now interpol crime police check all activities of this group.
Don't buy nothing from this group-nice website but everything fake

Tried to call my complain no one can give me a direct answer they keep transferring me and their CS dont really understand simple english.CS are Lazy people. Needs more training on how to handle customer service. I will never book on this site ITS A BIG MISTAKE. They will ripped off your money and dont care.

I accidentally duplicated a reservation because of the complicated and confusing procedures on Booking.com. When I checked in at the hotel they told me I had two reservations and I informed that that it was a mistake. They told me I had to contact Booking.com to cancel the extra reservation. They gave me the telephone number and extra reservation number. I called Booking.com and explained to the Indian operator that I had mistakenly duplicated my reservation. I told them to cancel the extra reservation. The operator told me that I had to pay a "cancelation fee" equal to the price of the reservation. I tried to tell her that the listing very clearly and explicitly stated that cancelations were FREE. She continued to talk over and did not let me speak. I finally had to shout at her to shut up. She then told me I had to pay the fee and disconnected the call. I called back and the next operator also tried to get me to pay a fee. I told him that I would not and that I would dispute any attempt to bill my credit card since the listing stated that there was no fee for cancelation. He processed the cancelation and I was not charged anything.

Booking.com earns revenue from commissions on completed reservations. Therefore they make it very difficult to cancel a reservation so they can collect their commission.

Someone with less determination and resolve would have been ripped off and cheated by Booking.com.

Do not use this service... there are many other honest services on the internet.

Booked a single night in an Ibis hotel in Givet, France. On arrival the hotel did not have a record of my payment despite Booking.com having taken the payment some weeks earlier. I then had to pay again. On contacting Booking.com they asked for various details confirming there was a double payment. They then asked me to send my bank details to Ibis in France which I did. Still no joy. So, went back to Booking.com who said they would set up a repayment after previously having tried to get me to sort it out with Ibis. Booking.com still have not processed the payment so effectively have stolen my money. They then laughably asked me to review their customer service asking if I was satisfied. Satisfied. Of course, nothing leaves me feeling more satisfied than having a large company steal my money, then try to put the onus on me to recover it, lie about a refund and ultimately retain the money they have stolen.

I had a confirmed reservation with a reservation number yet the property owner canceled reservation and we were not told. When we called company they finally gave me another possible location but they refused to transfer the prepaid money. The credit card company refused to pay booking a second time. We ended up having to leave the city and all 5 of us stay in a one room hotel room. This company is horrible! Avoid!

Booked through booking.com and paid at the property in cash at checkout. I saw a charge on my credit card for one of the nights i stayed. There is no way to contact booking.com so i was left with dealing with ha noi paradise hotel and what a nightmere that was. They kept transfering me to different people and each one would be like reading from a script. Kept saying you alreasy paid us in cash. I said i realize that, but my credit card was charged. They said has nothing to do with us talk to booking.com. I said there isn't a possible way that i can. I removed my credit card from booking.com, uninstalled the app and will do a chargeback

100% the worst hotel in my 60 years of Hotels. I am in the service industry & know service. I stayed July 23,2022 for one night in the Extended Stay America property in Middleburg Cleveland with my 8 year old daughter in Room 321. Room 323 adjacent partied and played heavy heavy beat super loud music ALL NIGHT LONG with no break. Our walls were vibrating. I called the front desk no less than 5 times and the only thing they did was supposedly call the room, sent nobody up, and did nothing basically. Not safe for use to address the neighbor room nor our job. We checked out early as nobody had slept and when I addressed it with the front desk, she (Lan) said she had just come on duty but asked why we did not call the police. I said it is not our job as paying guests who expect reasonable comfort, care, safety and consideration from the hotel and to provide an environment that is safe, quiet, and comfortable. I have called Extended Stay and Priceline and filed a complaint but nobody has even attempted to get back or contact me. This hotel showed no regard for its guests, their comfort, care, or safety, nor apparently does ownership. I am expecting a refund in full for the night, and deservedly so. Again, I have been in the hospitality and service industry for 40 years and this absolutely the worst hotel stay I have ever had. Extended Stay and/or Priceline, will you please follow up so a paying guest of yours feels that guests and their experiences are important to ownership and management or is the guest experience not important? This was booked through Priceline who did nothing nor made any effort to address or correct. Booking.com has always provided top facilities in my experience so this is about the hotel and Priceline not Booking.com. Thank you Booking.com for always providing a concerned and valued guest service experience.

Booking.com has decided to cancel all our reservations (4 reservations) for the month of september without explanation. They have relocated our clients and now they want to charge us the difference in price, that they have incurred, during the relocation.
We spent three days on the phone with booking.com without getting nowhere. They reply by copy and paste sentences both in writing and on the phone, one department doesn't know what the other does and speaking with them is totally pointless, as you will not get any answers whatsoever and it becomes a waste of time.If you own a flat/holiday home/room to let out, you'd better advertise them on other sites, but surely not on booking.com.

Booking will change the cancellation policy after you book your hotel. This affects your cutoff time to cancel without a fee. It was not shown in a prevalent manner in the confirmation, therefore this is a bait and switch on the reservation. It is like the cancellation fee was changed after I made the prepayment a week before the stay. It was beyond my control having to cancel last minute. My family and I ended up all getting sick and tested positive for COVID. In my numerous attempts to cancel as soon as we got sick, I contacted the hotel in which they told me that they don't handle prepayments unless made directly through them and would have no control over a cancellation fee. However, booking.com suggested otherwise. Therefore, I am still charged a cancellation fee even though I booked free cancellation and the hotel said they would not charge me a dime.

We had a recent stay booked at Bixby hotel in Phoenix but Bixby cancelled when we arrived because our room had flooded from the rain storm.
I tried to get a refund from Bixby but they said we had to contact booking.con.
I contacted booking.com a few days later to try and get a refund. After their customer service looked into it for a week and a half they said they could not help us because it was after the checkout date? This is totally Unacceptable and wouldn't be handled like this if I had used Expedia.

They have stolen 1000$ from my account and don't refund it. There is no customer service at all, they lie and deny their debt.

Terrible terrible. Had to cancel a flight in oct 2021 the night before. Hospital emergency. Was told by booking get back 200 plus on each ticket a voucher would come. None have been calling. All time. Finally today that said no refund. They are cheats

When I was in Korea. I booked for my son for stay 4 days in Seoul. On the next day after booking, my son notified me he cannot visit Korea. I called booking.com and asked for cancellation. I got the notification from booking.com that the booking was cancelled and no refund because the cancellation charge is same as refund amount. I have photocopy of cancellation notice for the booking. I want people be careful in booking through booking.com. If you want booking, call the hotel directly and you are safe. Thanks

I booked a room in atlanta on july 9. The property owner was not there to let me check in (5-6pm). I called and she hung up. I called customer service with booking.com and they could not get in touch with property. I had to book an alternative place to stay. I requested being refunded for the booking.com property. It took support 1 month and 10 days to finally get in touch with the property. I supplied bank/card statements, my receipt from the other place I had to book because I couldn't get into their property, and I spent hours on email and phone calls. It would be apparent to anyone that this was not a legitimate property. But the property said I stayed there (they did not have to produce any evidence such as a copy of my card for incidentals or my drivers license or even a phone call report showing they tried to call me back). They produced nothing and weren't even reachable and booking.com will not refund the over 400 dollars that was taken from me fraudulently. I will never use their service again and people booking through them should be aware of their very shady business practices. They are ignorant at best, 100% negligent or part of the fraudulent activity at worst.

Avoid booking.com by all means. I missed my flight due to a taxi driver's strike in Milan. I ended up canceling my trip to Berlin, therefore, the week-long hotel reservation with Lime Home. Most hotel charges one night as a cancellation fee but refunds the rest of the nights. Lime home refused to communicate with me after I sent the cancellation notice. They pretended the reservation was still valid. How do I know they are not double charging for the room? Booking.com rejected my review, which reflects the fact. Before this happened, I had made several reservations thru booking.com on the same trip. So... avoid booking by all means. They won't be the advocate for you even though you spend a lot of money there.

On June 16,2022, I used Booking.com to reserve the Novotel Paris Gare de Montpareese in Paris. When I got to the Hotel, the receptionist asked me for my credit card, saying the charge hadn't gone through. I didn't know any better and being a college aged female in an unfamiliar country, I handed them my credit card. After my stay was complete, I noticed the Hotel AND Booking.com had both charged me. I was charged twice for the same stay! Making my two-night stay cost $1,230 instead of $608.
The Booking.com charge went through PayPal on one of my credit cards. And the Hotel charged a second credit card. Unfortunately, I handed the hotel a different card than what was connected to my PayPal account.
I called Booking.com, but when I explained that I had been charged twice and wanted a refund, they hung up on me. I then tried contacting the Hotel, but they have ignored my emails and won't return my calls.
I disputed the charge through PayPal, but they denied my claim, saying it's too difficult to prove. Booking.com and the Hotel both charged slightly different amounts so it's not obvious that I've been double charged. I've disputed the charge through my Bank and I'm waiting to hear back from them. However, since neither Booking.com nor Novotel Paris is willing to resolve this issue, I've decided to post this review as a warning to other customers of their shady business practices. Do not use Booking.com!

Canceled our hotel room within the window to do so. Hotel canceled the reservation and did not charge me. Unfortunately, the jack asses at Booking.com still charged my card. Impossible to get in touch with someone. When I finally did, they told me that they were having trouble contacting the hotel. They needed something from them in writing. After 1 phone call, I was able to get written confirmation that the reservation was canceled with no charges. Sent the email to this awful company, and a week later, the charge isn't gone. NEVER USE THIS SITE

Dolphin inn hotel in VA Beach- still won't refund my money. Ibwas offered 25 euros for my "inconvenience". I've been waiting weeks to get my money back. All they keep saying is that they can't do anything because the hotel won't contact them back. - blood stained sheets, curtains, shades, water standing in the hallways, doors to the bedroom kicked in, tvs did not work for 3 days( finally gave up), vent falling out of the ceiling, MOLD EVERWHERE!, missing cabinet doors... I can keep going on and bookings told me- (I'll give you 25 euros for your "inconvenience".

If zero stars were available I'd give it.

I booked an anniversary trip for my partner and I. I was provided a final price for the room that included taxes. There was a mistake apparently and I was charged an extra $304.20 to my credit card that I did not agree to. Booking.com has now determined I should be on the hook for the extra money (the taxes that were supposed to be excluded). Customer service was less than helpful. They see the mistake but won't honour the price they quoted me. To the credit of the Hotel (Stonridge Mountain Resort in Canmore, Alberta) they did credit me and to apologize for the mistake have invited me to stay again at a later date booking straight through them at a good rate. This Hotel deserves kudos for fixing something they did not mess up to ensure it didn't sour our experience towards them.