Booking.comReviews 4,274

Beautiful apartment based on the pictures. Super excited to stay in this lovely place 5 minutes from our port. Too bad there was a long term renter LIVING in the unit when we arrived!

I booked this apartment in June. Spoke with "the owner" Brad on a few occasions leading up to our arrival in August. Showed up with my two little girls only to be greeted by the actual owner of the property to inform us we'd been scammed and we were the third family to show up for this unit just that week. She had a long term renter in the unit we reserved and had no affiliation with Brad (the scam artist supposed owner) or Booking.com. She informed us that in working with the authorities Brad has done this with several other units around the city. He steals images of dwellings on line and creates accounts with travel sites to scam people. I thought that only happened on Craigs List. She said every time it happened she would inform Booking.com but they have yet to remove/ban Brad from using the site. In other words, they are not vetting their partners to make sure they are ligitimate. Isn't that why we use sites like these in the first place? Great! New city, with two children, unfamiliar with the area, with all of our luggage stuck outside in the pouring rain with nowhere to go. NOT OKAY! Booking.com eventually found us another hotel far removed from where I wanted to be but will not refund our stay.

Book Res. GDS 4454

I have used Booking.com for years…a genius level 3 customer according to them. That level didn't get me any support when the room that I booked was occupied and the man inside assaulted me and threatened to kill me. I called Booking.com and they offered zero support. At a minimum, I hoped that they would have a policy to put my family in a safe place in situations like mine.
I don't hold Booking.com responsible for the mismanagement of the property or the unhinged, dangerous occupant. But, when a loyal customer of 11 years fears for their safety, I hoped for a more compassionate response. If Booking.com had given me the support that I requested, I wouldn't have needed police protection, after the same man followed and threatened me and my children two more times. I'm sad to say that I will never feel safe using this platform again.

If i could give them -10, i would! Worst customer service they charge you even if you select hotel with free cancellation and if you cancel, you will loose money due to the exchange rate! I would never make any reservation with them.

I stayed at Warwick hotel which I booked through booking. Com the service was bad and we left a day early due to service. I asked for my money back n never refunded. Do not book through these people.

I recently (August 2022) booked a room using Booking.com for a room at a hotel in CA for 8 days. Booking.com added "fees" to the charge increasing the cost from $2,500 to $2,900. I know this because their billing outlined the "fees" and because I needed to reserve a second room for another guest for the same hotel and stay but booked directly with the hotel. I don't know why the FTC and other groups are not investigating Booking.com. But in the mean time I'd say more appropriate name for this company is "stinking_thieves.com"

If you want to be cancelled on last minute and have your money held for no reason, book here. Customer service reps work from home, baby crying in the background, rep tells you to search yourself online after having your reservation canceled the week of your vacation. Absolute disgusting service. Spare your time and money.

I booked a motel with these guys. The site says free cancellation but when I got to the motel, there were some serious sketchy people next door, the room was disgusting so I cancelled with the front desk then called booking.com. I waited with my kids in the parking lot of sketchy motel for over an hour then the lady said cancellation fee was $88. I told her that was nearly the price of the room. She said "no it isn't. The price of the room is $94. Are you kidding me. $6 bucks less. The manager of the motel told her to waive all fees. I still haven't received my money back. I will NEVER use this site again.

I am following up an earlier poor review of this facility and the Property Manager Vacasa. Their desk rep leaves at 9:45 and a dog in the room (204) above us was barking incessantly. At 11 PM, I went to the front desk to find another way to get help. They provided an after hours number which I called and left a message. No response at all and I left a note on the Hotel Door of the irresponsible owner. I registered my displeasure with Booking.com and am committed to never dealing with Vacasa again. They do not empower their employees to make responsible decisions to keep customers happy. The previous night, there were 5 other rooms that would have satisfied us but the employee at Vacasa did not have the authority to authorize a change. She stated her Supervisor would call within one hour. He never did and we retained our dark basement room.

This company is an absolute joke. Worst customer service and they steal your money. No help, no refund no accommodation. Disgusting company!

This company is a an absolute disgrace! If you book a privately listed property, such as a holiday villa, you have no rights and no recourse if the listing is not as described. Booking.com apparently let's anyone list anything for free (?!) and then washes their hands of it completely if it's all a lie. To add insult to injury the legal information on the listing states:

"Hosts who have registered with Booking.com as a private host are parties that rent out their property or properties for purposes which are outside their trade, business, or profession. They are not officially traders (like a global hotel chain) and therefore may not fall under the same consumer protection rules under EU law, BUT DON'T WORRY, Booking.com provides you with the same customer service as we do with any stay. This doesn't mean that your stay or experience will be any different than booking with a professional host."

Absolute twaddle! I have used Booking.com loyally for years, but NEVER again!

I booked an apartment for a whole week. I have paid for the whole week but the price adjusted by £10 when I updated my card details. So within staying after 2 nights, the booking was automatically terminated as I have a balance of £10 which was very easily paid if I was informed.

So the owners then had the right to kick me out of the apartment. (because they chose to be bad people, that's 5 more nights paid without a tenant that they can still rent)
I was kicked out in a very rude and pressurised manner. Very early in the morning, giving me 15 mins to pack my bags. Racist and rude.

So I then asked for refund but the owner refused to refund me. Even booking.com who I was blaming of this matter refused to refund me too.

I called a lot of times to chase this case but I was unsuccessful. So I just decided to cancel all my bookings with booking. Com and avoid to use this site.

This site does not care about their customers. They only care about the commission they will get.

Tips to everybody, Avoid using booking.

We planned a family trip to Healdsburg CA and after comparing hotel options and prices, we selected the one presented as a fair nightly rate and offering breakfast and an outdoor pool. Well, the rate was for only 1 of the 4 nights we reserved. The rates were DOUBLE than the expected rate for the Fri/Sat nights, and 40% more for the Thursday night. Our bill was over 2K MORE than we had expected-- and even worse is that if we would have booked directly with the hotel, we would have saved at least $1500, after contacting both Booking.com and the hotel, there was no offer for any type of refund adjustment. Sorely disappointed in business ethics here... avoid them!

Absolutely disgusting unprofessional…
Absolutely disgusting unprofessional company, leaving two people one being disabled without somewhere to stay. Property was dirty, sewage gushing out, door to building had been vandalised would not lock or close, large industrial bins outside with rats running over them and three flights of stairs I could not get my partner up. Customer care told me I should ask people passing by to help carry my partner up the stairs how degrading, explained we could not afford another accommodation and had travelled 6 hrs they said there was nothing they could do, none of us could get hold of the homemaker after trying around 40 times and customer care were useless absolutely devastated and distressed by the whole experience and situation we had to drive home and had no holiday or celebration of my partners birthday very upsetting, they made no reasonable adjustments for disabled person and did not care so not use ever.

Booked a vacation package thinking it was in CAD dollars (top of booking.com screen shows "CDN" with a Canadian flag, turns out its in USD. I call in and am told to cancel so I cancel online; call back and am ENSURED I will be issued a full CDN refund. Was on the phone with this lady for a good 20 minutes explaining to her that I need a Canadian refund. Check my visa statement this morning to find out they refunded in USD so I called in and spoke with a senior agent, Arnel. He rambled non-stop and I couldn't make sense out of what he was saying, I asked him to slow down and he was rude, foul and rather than being empathetic towards the situation he continued to cut me off and not let me speak and said to email in screenshots of my credit card statement to *******@email.priceline.com. Hung up on me without saying bye - I've never had such $#*!ty service!

Have booked apartment in Paris for 6 nights, paid 1000 euros + damage deposit 150 euros. The apartment turned up to be scammers, they never met us with keys, and didn't answer the phone. We called booking.com, they asked us to book another place and confirmed 1150 euros will be returned.
After we booked another place, booking.com backed off, covering the scammers. We never received the money back, although we could not even enter the apartment. Which makes me believe they work in the scam scheme together with properties that scam people, cover them.
Since booking.com allows scammers on their website and do nothing to protect clients from the scammers, anything paid on booking.com can be lost without possibility to stay in the booked place.
Below is the link to the apartment that scammed us:
http://www.booking.com/Share-JAh8MLP

I booked hotel in turkey and paid amount in advance through booking.com, when i arrived there, hotel owner refuse to give me room and when i complained on booking.com they said that hotel owner is not answering our mails and we cant do any thing and also cant refund your money, thats really sucks. I booked the room through booking.com and amount transfer to their name then how they are not responsible for that, dont trust on booking.com guys

I booked a King room with a sofa for my husband and I 30th wedding anniversary. The morning of our booking I saw 2 queens come up on Booking.com for a little less than I was going to pay for the king. Since my husband has a bad back and needs his own bed to sleep well, I was so excited to see the availability. I called and spoke with someone named Kim and told her what I saw online and wondered if I could change the booking. She put me on hold and came back saying that she was able to change it to 2 queen beds and asked if I could check my email for confirmation. When I checked my email I saw the room rate had gone up from $1180 to $1312 before tax. I was shocked! While on the phone with her I could see the rate of $1180. When I told her what happened, guess what? There was NOTHING SHE COULD DO! She blamed the hotel and said it was up to THEM to change it. I was so frustrated, upset and just baffled that this had happened. I was on the phone that morning from 7 am to 10 am crying and in total disbelief. What a way to spend the beginning of our 30th wedding anniversary. After explaining everything to the hotel in tears, they final gave me the 2 queen beds for the original rate of $1180 I had booked. That being said I WILL NEVER GO WITH BOOKING.COM again and advice anyone thinking of doing it to think again. This is a nightmare I will never forget.

Was charged late fee of $160.00 for cancelling booking, when I cancelled 12 days early. When I spoke to the girl on the phone she assured me it would be taken care of.

I would have given a zero rating but it won't allow that. We booked 6 months in advance. Received confirmation reminder 3 days before travel. Travelled as a family of 4 with dog in traffic for 6 hours to the 2 bedroom coastal cottage in Hemsby to find it wasn't available. Apparently the owner had informed Booking.com in March that it was no longer available. Booking.com were useless even though the customer service advisor admitted it was their fault. Told us to look for alternative accommodation at 5pm in peak season and they would refund us up to £25 if it was more expensive. Obviously there was nothing in the resort or close by, they did find a hotel in Norwich city or a caravan in Lowestoft. Not quite what we had planned so obviously they were rejected. Appalled by the lack of customer care. If I were you I'd go staight to the owner of the property if possible.