Booking.comReviews 4,273

We canceled our booking on 20 October. Booking.com refused to refund us tell us cancelation was late.
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Booking.com FILTERS do NOT work. You choose hotels, you get hoStels, with SHARED BATHROOM?! They are quick to take your money but, if you need to cancel a flight TWO MONTHS IN ADVANCE, they refuse the refund and direct you to the airline. Yuk! They allow hotels with a shady cancellation policy to get their way: keep pay for a whole week, despite efforts to cancel since September for December! In short, booking.com got too big for their britches!

I booked a two night stay in Myrtle Beach with my family! The Resort they booked me at The Grande Resort was horrible! The whole stay we didn't have hot water, and the pool was closed! It was disgusting! The broilers were broke! I Called Booking.com and they couldn't get up with anyone! Just ruined my husbands birthday! I paid $300.00 and they refunded me $24.00! Never again

I was locked out of this Paris property at 62 rue Olivier de Serre, after booking.com took a lot my money in advance. I arrived there after a 12 hour flight, tired, dragging luggage up five flights only to have been given the wrong code for the lockbox key. Three people in the building tried to help, all gave up. I tried all the contacts I was given for desperate help--all phone #s were bogus. After 1 1/2 hours trying to get in, I had to find a place to lay my head. I may never again use booking.com based on this horrible experience. I was stranded in Paris with no recourse. Why was I locked out of the property I paid dearly for? Who knows. I had booked this studio for ten days, hoping to prepare my food there. But instead I had to find hotels and move 4 times over the course of my stay. I can understand a wrong code, but I can't understand not being able to get help, promised help. To add insult to injury, I got a request to rate my stay --- at a place I was never able to enter! Go figure. Never again.

Я бронировала апартаменты, потом отменила бронь на следующий день. Через пару дней букинг снял с меня всю сумму за отменённую бронь. Я пишу мейлы и отправляю все необходимые документы оплату не возвращают! Как такое возможно у меня сайт украл деньги и не хочет возвращать! Куда обращаться в полицию?
Dear all,
Be careful with this site! They can take your money not legal and never refund. Like it happened to me. They took 775€ for canceled reservation and promised to refund but didn't do so.

Very upset and disappointing as Booking.com has canceled our stayed at a very last min. On the day of our stay with no valid reason. I demand my full tefund ASAP.

Booking.Com site is not good at all. It promises cheap hotel prices and when you have to pay at the hotel you need to pay more than what they advertise. Never use this site. It is better to book directly from the hotel. FYI I stayed at Grand Mercure Hotel Singapore for two nights.

Do not trust this website. No refunds for hideous hotels. Despite the advertisement being completely inaccurate. I checked out of a hotel I booked using bookings.com after only 1 1/2 days out of a 5 day stay. Local prostitution on the street. Gunfire at night. Sirens throughout the day. They had a gate to the parking area, not because it's safe there. It wasn't. Terrible hotel, and bookings.com won't do anything.
Do not trust them with your business. I will never use them again.

The place was in one location and the keys in another location. No hot water, many broken stuff. I file a complaint with booking. Booking told me, if the property wants to give you a refund they will, well, they didn't and booking did nothing about it. All they said, you can leave a review. Booking is there just to collect their money, and what ever problem you might have is between you and the property. Never again using booking.com.

Good service!
Satisfied

It is already 25 booking last 2 month all goes well. You just need to know when doing payment with card use the same card in the hotel so not to dabble charged

So after booking a room through booking.com the day before I set off on my trip I received an ad email from them not at other company but booking.com about my same room had a price drop of $40. I contacted customer service via email from 8:00 in the morning to 6:00 at night it was total email correspondence at 6:00 I guess they got tired of corresponding and they blocked both of my emails so I can no longer correspond with them. On their web page it shows that they do a price match well it's not a price match if it comes from your company and you send it to me. I will never use booking.com again nor will I refer them to anybody. I'm going to finish my trip through them and never book with them again.

Search a "mco airport hotel" do it, it will come up with "legacy vacations" as the first result. After you book it though, it will inform you that this hotel is in fact in kissimee, 35 minutes from the airport with no shuttle. OK no big deal, you just booked it, call the hotel and cancel the booking. The hotel tells you to call booking.com, booking.com tells you to call the hotel, do this until In a circle for 2 weeks until you eventually resign yourself to being charged FULL price for a hotel you will not even be able to stay at, extend stay at airbnb and resolve to leave for the airport earlier. Leave this review.

Manager Alex and customer Drake were absolutely useless today. I'm celebrating my birthday. Entrusted booking.com to assist me. Booked for 4 ladies will in advance. Now I'm unable to get help. Hotel accommodations are horrible! Water leaking from the shower, holes in the walls and the offer, assistance is NOT ACCEPTABLE. I've emailed, called and everything all to no AVAIL. NEVER AGAIN. NEVER AGAIN. NEVER AGAIN. I SHOULD NOT BE STRESSED ON MY BIRTHDAY AND INCONVENIENCED LIKE THIS WITH NOBODY TO HELP ME ONLY TO GIVE ME THEIR OPTIONS. THIS IS HORRIBLE. The manager and customer support people WERE NO HELP. THEY wanted me to do what they wanted only.

The very bad Booking.com website caused multiple issues on our Europe trip, hotels did not book but we got all the confirmation numbers, but when we arrived at the hotels they could not take us. it happened in Barcelona and Paris, they said they would refund the money abut I did not receive anything. Very bad experience. Just book directly with the hotel.

Contacting booking.com was beyond frustrated after my connection flight was cancelled by the airlines. Even with supporting documents booking would not listen to me in any way they would be it help me reschedule. They were rude and un helpful. One of the worst customer experiences I've ever had. Don't use this company if you want to save a headache.

I recently booked a flight to avoid being trapped in Florida during hurricane Ian. I booked a flight out of Orlando to Chicago round trip no problem purchased the flight insurance as well. All flights out of Orlando were grounded due to the hurricane, that means I can't fly out which means every flight I have booked has now been canceled because I by no choice of my own am stuck in Florida. So the first airline did the American thing and refunded our money but the other airline company Spirit Airlines wouldn't give me anything back zero even after I explained this was a natural disaster, no zero nothing. So having purchased the insurance I thought I would be ok, no big mistake, according to Booking.com they follow the airlines policy on returning money so I'm just out of luck out 500 dollars. I trusted this business because they offered protection against cancellation but they will not do the right thing. It's just a shame that in America a company can do this to a victim of a hurricane and also a schoolteacher as well and act like it's perfectly ok. Do not use Booking.com for the sake of descent hard working Americans getting ripped off.

Purchaser! Beware. I have booked with booking.com for quite awhile until now. They are a bunch of liars. I had to cancel my reservation due to the storm in Georgia and for our traveling safety. They didn't want to refund our reservation. They didn't care, stating we need to call the hotel and request a refund. Ok I called the hotel they say they have nothing to do with refunds because we booked through Booking.com. I called booking.com back with the information. Booking.com says no I need to call the hotel. So much back and forth bull$#*! just for a refund. Really Mr. Or Mrs. Booking.com are y'all that hard up for money. Now we have another option for booking rooms. Booking.com couldn't and wouldn't make an exception, we would have drove right into the storm just to stay in their rooms. Where is the compassion?, People Really lost a lot during the Hurricanes, they lost family, homes, electricity, food and now Booking.com rather us risk our lives coming from Georgia to Myrtle Beach. There would have been no enjoyment risking our lives traveling to your facilities, there was no way to enjoy beach life with a lot of rain and wind and other losing there lives, trying to stay safe, there is no enjoyment in that. In that case, the refund you refuse to provide, give it to the families in need. Really done with y'all we can get better treatment elsewhere.