Booking.comReviews 4,274

Booked the Fame Hotel in Blackpool south shore. When I booked we asked for breakfast free parking and Wi-Fi. Well got there the host Evan didn't introduce himself explained about keys, he then rushed off, when requested time for breakfast, he said had we booked said yes! Went into this room where his wife Tina appeared no introduction and was quite scruffy said we only booked room only, explained we'd booked breakfast. She stated they don't do midweek meals. But if we required breakfast it'd be £8 per person. We declined. On entering our room it smelt badly, hence we went out and bought antibacterial spray. Dent in wall, shower was crap. On positive note view was amazing Wi-Fi was okay but slow but was manageable. Room in itself was okay. We arrived on the Monday Tina messaged us by email on Wednesday regarding price of breakfast including child we had no children. The host you never saw, when you did they just ignored you. Would we recommend No would we stay again definitely Not!

I always used booking.com after I burnt from airbnb. The booking issue when occoured were soled by the customer service (cancellation). Not all provided information accurate (payment type). We sometimes had issue with check in, but always get in at the end. Till now - we booked hotel in India (OYO hotels chain) - they are not accepting tourist as they are missing government approval for that. We booked one month upfront, but no one informed us untill we came to the reception that our stay was cancelled by the hotel. Now it started to be interenting with the customer service - always somebody else answering with false promises, no help, different blame...the end - even though I informed booking.com it is still available to book the hotel, no info there. They are claiming for page information is responsible only accommodation what opening gate to scams.

I stayed there 2 nights First night there were cockroaches and ants running all over the bench as well as over kettle toaster and utensils Reported it but didn't agree until I showed them photos and footage Next day sprayed room but next night still were there as well as the bathroom Asked for refund still chasing that up and 2 days later no refund Would never stay there again

I booked and cancelled a hotel stay for September that gave me a confirmation email saying I would not be charged and was charged anyways. They have had me running in circles to try and get it back. They agree it should not have been charged but have not given it back. Said they would 6 times already.

I booked a night stay in Niagra Falls Canada with Booking.com. I received a room with a better rate then if I booked it through the Hotel. What I found out later was, I got a better deal on a room but the room had less things. That's not right and beware what you get with Booking.com. I called and tried explaining the situation, but they weren't helpful. I'm Booking a stay next week but not with them ever again, goodbye Booking.com

If l could put Booking. Com out of Business l would do it for the people who took there time to Vacation though Booking. Booking.com your not helping your ripping heard working people off. My Vacation was also a bad experience Booking did not want to fix my room. Booking.com put my handicap wife and my Daughter, and I in a very tight room. I payed for a pithouse, and Booking.com put my family in the wrong room. And didn't want to fix the problem, with no money back. Hope all of Booking.com Business falls off thr Earth.

Horrible Experience. They provided me with wrong booking reference. Could not get my booking on airlines website or at the airport when tried to check-in.
Their customer support is in india. Ther keep repeating the same thing as, sorry, please wait while we work on this. And then put you on hold for few minutes then hangup on you. Multiple times. I can't truely tell how bad is this. The worst customer care ever!

AVOID AT ALL COSTS.

Booking.com initially presented me with a deal of approximately $20 less per night at a hotel that I planned to stay at for two nights. I proceeded with checking out and naively never checked the confirmation/receipt email or my credit card statement as I thought everything was fine!

I stayed at the hotel who also sent the receipt via email, so I did not realize until 2 days after my booking was complete that I was actually charged more than I was initially paying on the site. In total I was charged $426 for my stay for a room that the hotel states should not cost over $280 based on their current rates.

I had zero proof to show this as the receipts I received all stated $426 was the final cost. I firmly believe I did not mistakenly read the cost of the room, as I remember this was not the best deal offered in the area but it was a good enough deal and had a good location in my opinion.
In addition, customer service is difficult to assess and work with. Based on this experience and my first (and only other) experience with this company, the wait for connecting with a customer service employee is long, and unproductive. I think the staff receive little to no training or actually not capable of doing much in their role as they do not have answers, are unsure of what to do, and will advise me that I need to have the hotel contact them - even though they have the hotels information and could contact them theirself.

In the end they have successfully scammed another person out of money as their customer service line is so unhelpful and inaccessible that I can't waste anymore time trying to contact them.

Do not use Booking.com! They changed the rating I gave Coco Beach Hotel at S Padre to be a better rating. The hotel cheated us out of almost $300. Don't use Booking.com and don't book at Coco Beach Hotel whatever you do!

Rental cars and booking. Com complaint

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Beware they are totally untrustworthy, made the of mistake of using them twice this year and on both occasions had serious issues with cars, increased costs and getting refunded after being totally ripped off by the supplying agents overseas. In fact currently I have a car hire voucher issued and paid for to a rental office that closed pre covid! Was told to prove I was there! ( sent photos) geotagged, was asked for overseas call logs for a pay SIM card etc etc. Basically you can forget about any form of real customer service and your money is lost! No Cost effective way of legal help either, total scammers! Please beware if you booked via booking.com the matter is simply referred and booking.com just ignore requests to get involved. All in all my advice is book direct with a known rental agency as both booking. Com and rental cars are just taking your money and have developed very clever ways to defraud you and make claiming as difficult as possible when things go wrong. In my case I had to find local alternatives and prepay for this to continue my trip, The locals were in fact very sympathetic. Worth noting at the rental office other customers were turning up with hooks of dismay, you can only imagine in the hour os so I witnessed several such incidents! Imagine how much money these companies are defrauding on a global scale!

I suggest you use another travel company, booking. Com acts like they care, then dissappear with no response

I booked a room 9/28. I get to the hotel on 10/7. The girl in the front says oh we don't have a room. Try up the street or call booking.com. It is now 11/9. After being told my $90.59 would be credited in 7-10 business days. They have hung up on me counting now 7 times. This is ridiculous and reaching out to my lawyer on retainer.

This is most dangerous app.Don't believe this app. PLEASE delete this app first. See the photos which they made Fraud

Cost of stay = $365
Cost of canellation = $205
The "FREE cancellation" was my motivation because winter was on the horizon. As I suspected, the weather turned for the worst. I called 6 days before my trip to notify booking.com of my cancellation. They took me on a rather unpleasant wild goose chase with the hotel to cancel the reservation. Hotel said it was booking.com and booking.com said it was hotel. I hope this helps someone else. Don't use booking.com. There's a ton of better alternatives that are transparent and helpful.

They inform the reservation was free cancelation, but to cancel they are not giving the money back and blaming the hotel. So, if you want to deal with honest company, do not go with booking.com. They ask me to call the hotel and even proving them, I was right, they kept my money. So they are liars and thieves.

I had a car reservation, but I couldn't afford the deposit. I do not pick up the car. I still have to pay for the car.

I am extremely dissatisfied with my recent experience with Booking.com. I reserved a property four months ago and chose the option "scheduled payment". I received an email from Booking.com reminding me that my credit card would be charged on a specified date. No problem, I made sure I had sufficient funds in my account and that my bank would put the charge through. I expected everything to be processed smoothly because I used that same card to book another property using the same "scheduled payment" option. To my disappointment, I received an email the next day notifying me that my reservation was canceled due to "invalid credit card". I immediately called Booking.com and spoke with a supervisor but it was too late. There was no longer availability at the property and she said there was nothing she could do. She did not even offer to help me find another property nor was any compensation offered. My point is this, even if there was a payment issue, Booking.com should have called or emailed me before cancellation. Now I have no place to stay and will probably have to pay extra because I'm reserving last minute. I can tell you one thing, I WILL NOT use Booking.com again! This is the first time I have ever taken the time to write a review but felt it important to share my experience with others.

I wouldn't waste my time with booking.com as the service was so bad the way they make the motels look bad then it's not the motel fault it's booking com

Took forever to contact booking.com, and when you get them, all they do is tell you they can't get hold of the hotel, then give you the hotel number and ask you to contact them directly. Then the ball bounces back and forth the hotel and booking.com and eventually nothing was solved. Very irresponsible and lousy service from booking.com