Booking.comReviews 4,274

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I booked a roundtrip flight from Bangkok to Glasgow for the holidays. I knew ahead of time that I was uncertain about the dates so I paid an extra $115 for a "Flex Ticket". I paid around $1200 USD total.

My plans did change and I needed to change the flights. Yet, to change my flights for the exact same route with the same airline I would need to pay an additional $1200. This is to only change the flights to May 1st departing and May 13th returning.

I looked up these May flights on Booking.com. I can purchase a completely new flight for that price on the same airline. So essentially they tried to make me buy a new flight and said it was the airline's "date change charge". The agent I spoke to said there is a totally different system for rebooking compared to new flights and said sorry he can't do anything.

I'm upset about this because I purchased a "Flex ticket" for an additional $115 expecting to be able to change the dates and obviously that is not being provided as an option. This is at least disingenuous if not false advertising.

It hurts to think that I will lose the $1200 and the chance to see my parents this year over something that was misleadingly advertised. I would have waited to buy the ticket if I knew I couldn't change the dates.

Someone used my account for the second time, this time in Oregon! I live in Utah and never been to Oregon! It's almost 15 hours driving!

I received a message about a reservation this morning and when I contact customer service this was their message to me!

Someone is obviously using my account and this people are complicit with it! Scammers!

IT MADE ME CHOOSE AT LEAST ONE STAR I DIDN"T WANT TO CHOOSE ANY! I booked two flights from Jax, Fl to Jackson Hole, WY, back in August, booking confirmed it with me to Jackson, MS and sent me confirmation for hotels and rental cars for Jackson Hole, I bought travel insurance just in case, and they will not refund me, honor price for corrected flights, can not speak to a supervisor, can not reach the XCover for insurance for refund. I WILL NEVER EVER USE THIS SITE AGAIN FOR ANYTHING. I am out almost 1500.00 and flight to see my best friend for the holidays, and can not afford to fly now with the amount of flights now

Please be careful if booking with these people - I would suggest you look at the Venue / Flight / Trip that you want and then phone them direct - you will have more protection. Booking.com customer service is next to useless if something is not right or cancelled. You will struggle to get any sense from the agents and spend hours and hours trying to resolve something. A Flight that I booked was cancelled by the airline - The Airline refunded booking.com but Booking.com are refusing to refund me for the cancelled trip even though it is in their own terms and conditions to refund immediately.

After spending 1 hour on the phone I've been hung up on TWICE by your staff. Extremely unprofessional and the WORST customer service I've ever received. We made a phone call when a HURRICANE was destroying our families home. We were assured that YOU would be reaching out to the hotel that was accommodating us. After 3 weeks without any refund I called the accommodating resort and was told $368.00 was already sent back to the card you folks have on file ending in 6293. And that exact moment I was on the phone with them they were sending the remaining $275. I HAVEB BEEN SCAMMED $643 By THESE PEOPLE!

Impossible to speak to anyone who will listen and resolve concerns. Tried multiple times to call and finally reached a person who completely dismissed my concerns, told me to make an online claim, which is impossible to do when the system does not work.

I traveled Europe with my children and booked all of our hotel and Airlines in advance through booking.com. Thousands and thousands of dollars. I paid extra on everything I purchased including all the Airlines and all the hotels because with covid I didn't know if I would have to make changes.
We did have to make several changes and were told we would be issued a future Flight Credit through United Airlines as we also chose to stay with one Airline.
Both United and booking keep bouncing off the other as to why we cannot use our credits that are worth thousands of dollars.
I can go on and on but my best advice to you is purchase directly from the airline and the hotels and not through booking.com because you will lose your money. I am American and got credits in Swedish money and Canadian money that absolutely do not help me in the US.
They really are not saving you money in the long run. Pay the few extra dollars and do it Direct.
It has been 3 months and I still did not receive any refunds or credits and at this point, I doubt I will

First time I had a problem they set 3 of us up in a king smoking room. I had listed 3 adults for this and nonsmoking. My son is allergic to cigarette smoke. Had to pay $125 when I got to hotel to get this changed. This was after I called both hotel and booking.com about it immediately and was reassured this would be fixed. I went to Priceline for a while after this. Then my husband used them a couple times with no big problems so I tried it again. Big mistake! Listing said free cancellation, in red letters! My husband got scheduled for surgery at time of our trip so I went to cancel and was told I would be charged all but $8 of the price of our 2 night stay to cancel. Tried to change dates and was charged another $80. JUST DON'T! Not worth the misery.

Had a terrible 2 nights in the filfthy hotel ever it's disgusting I do not know how you dare advertise this Booking.com it's was knocking down it is a delapitated hotel The Wembley International Hotel I have come back with a really bad chest infection and been to the Doctors to prove it. The staff are disgusting and rude and can hardly bloody understand you I would like some money refunded as I will not be booking through you again if I do not get anything back. Mrs Julie Luckman

I scheduled a cooking class through bookings.com and the instructor didn't have enough attendees and was supposed to cancel the class.
She did not and I was charged for a class that was supposed to be canceled.
I had to consistently resch out to Booking.com regarding the refund and we went back and forth for months.
Finally they send me an email on refunding $38EUR when I paid $157.00US!
This is not acceptable.
Do not use their service to book events.

Don't use booking.com I booked reservation and canceled the next day they charged my credit card $65.00 when I called them they refused to refund me worst customer service I had experience in my life they going to call or email me back bunch of thieves.

This site is horrible, I bought a package and the hotel they gave me and the flight was horrible. The charged us 1K for one leg from DFW to Tampa with Spirit Airlines and Spirit airlines didn't let us board because we were 55 minutes before scheduled flight departure and not 60 minutes, we didn't have checking luggage as well and the agent was rude in spite of seeing that we are traveling with kids. I had to pay 1K from my pocket on top of this to book another flight. The hotel that was selected Ramada inn is not a place to stay we kids so we moved out after 3 days even we had 6 nights booking, I will never use booking.com again.

Would like to give negative rating to booking.com because it suggested us the most pathetic hotels. When I asked them to give us a refund or atleast reduce our stay to 1 day instead of 2 days they refused to do so and said they are in contact with the hotel and only if the hotel approves can they do so. They depend on hotel rather than customer. Pathetic customer service.

Allowed fraudulent property to charge excessive fees with no validation. Bad customer service skills and communication. After multiple disputes over weeks no resolution only favor corporations.

I booked a reservation through Priceline because it listed free cancelation. That is not true! One customer service rep said I could cancel for a full refund. I stated I needed to confirm with my group we were indeed not going since one of my group had a family crisis. I called two days later to confirm that I was canceling only to be told then there was no refunds period. I booked through Priceline (booking.com) and paid $20 more because it said free cancelation up to 47hrs prior to reservation I tried cancelling 9 days out. So fu****g angry at the Bs. I'll only be booking through the hotel itself from now on atleast you can talk to someone in the United States.

Don't use their services. I canceled my flight tickets within 24h and after a year I still didn't get refund. The worst business ever

They website generated wrong dates and the hotel sucked up my credit card and booking. Com refused to send tgem an email to change tge dates, they also tell you pay later but ounce you have loaded your credit card digits, your money is gone. Now they come with the bulldust stories, no refund, cancelation fees etc etc etc... No solutions only stories

Absolutely Jokers. Been waiting for over a month for a refund. Had to chase them are every single step and still no resolution.this is DESPITE confirmation IN WRITING FROM BOOKING themselves the amount and time scale to expect the refund. This is now 2days over said time scale and still no refund.
Having another hour plus's call with them to be cut off, I received an email blaming the hotel for the hold up...this is again despite booking confirmating they had confirmation from the hotel. I'm still out of pocket and they simply not like thei key and cymbals reading from a script. They confirmed the refund and time scale in writing...their word and a confirmation clearly means NOTHING TO BOOKING