Booking.comReviews 4,274

They didn't have to return my non-refundable purchases because I booked on the wrong date, but they did. I appreciate them for taking on the hotel company and issuing me the refund. Although it took a couple of weeks, they came through for me, and I will be using them again for my future booking needs!

I booked a hotel room using booking.com and when I arrived found out my friend had a bigger room for half the price using another service. As it is, when I clicked on it on the site it said $240 a night but then I ended up paying $300 a night. I am not sure where those extra costs came in but unfortunately, I did not catch it until it was too late. And although paying double, my room was a little bigger than a closet and certainly not even close to being worth the price I paid compared to other places I have stayed (and I travel frequently). I tried to bring it to the attention of booking.com and discovered it was almost impossible to get a quick resolution: their costumer service chat is buried in their website, you then get a very polished but unhelpful responsel you need to send a screen shot but you cannot do it in the chat; the general email they give you bounced back and says no longer in operation; then they give you a bizarre alternative only to not consistently follow up with the thread (thus hard to move forward); and often I had to go back to the chat to get any attention. They finally said they would not refund me because: 1) it was not a screenshot of an option at the time of booking and 2) my friend had a different room and mine was "superior" (their term I am guessing) and 3) it was not the same dates (my friend's days overlapped two of mine but she checked in one day earlier). Ultimately, I paid double for a smaller room and thus got a terrible deal using this supposed bargain site. Even the hotel told me not to use the site and book directly with them. The customer service is some of the worst I have experienced and the deal was not worth it.

Called twice now, truly the worst customer service. Both times "customer service" told me no supervisor was unavailable for me to speak to. Refused to transfer me to anyone else. Just continued to repeat the same thing. What is the point of customer service if they can't or won't do anything? An infuriating situation. All they had to do on their side is act as a customer service rep and call the actual airline to confirm the flight, instead of just saying it was cancelled and nothing could be done to confirm it because it is an automated system. I myself called the airline and they confirmed it for me. Now booking, com is telling me it is cancelled?! Also booking.com NEEDS to notify people prior to booking a flight through your website that confirmation from an airline will not be automatic and may be cancelled. I never would have used the website it that was disclosed ahead of time. Customer service by phone with booking.com is absolutely useless.

If you don't have a standart question there is no way to get customer service online. I got two different prizes on my booking, don't know why

Terrible customer service. They do not care what happens after booking. Read reviews DONT NOT USE THIS COMPANY. I PAID 856. FOR A ROOM. BOOKING.COM HAD THE ROOM FOR 656 BUT WOYLD NOT MATCH THEIR OWN SALE. VERY FRUSTRATING. THE HOTEL OFFERED AT 256. CANT GET A REFUND OR PRICE MATCH

Hotel Las Américas Golden Tower Panamá had a special Black Friday offer in booking.com which I took and booked a room. They confirmed the booking, but the next day they changed their mind and tried to make me pay 6 times more. It was a scam to draw customers in and then renegotiate prices. Very unprofessional and lamentable from the hotel and booking.com, after all they both pretend to be top class. You can't trust booking.com to follow their own terms and keep their commitments.

This freaking company is what makes people say "this world is screwed up these days". They give you the run around and shove you off to someone else. I accidentally booked the wrong Holiday Inn location because there are TWO locations with the SAME NAME (Holiday Inn South) in my city and these fuch-ers still won't help me transfer, or cancel without charging me for the room. They keep saying "call the hotel" and guess what?! The hotel says "we have no control over third party reservations, call booking.com" WTF!?
So I call booking back AGAIN. They said they'llsend an email cancellation request to the hotel with a 24-hour deadline. Then booking emailed me saying the hotel never responded and said to call the hotel AGAIN. Are you freaking serious?! If they booked my reservation they should be able to UNBOOK IT, especially in an instance like this when there are 2 locations with the SAME NAME. But NOOOOOOO, corporate Americas gonna do whatever it wants as long as they get their money.

I booked a trip through Priceline enticed by the Affirm Pay later option. When I get to the hotel Economy Lodge in Sturbridge they took the full payment from my credit card and acted as if they did not know what Affirm was. SO I called Priceline to see if they could assist me with this trip and they transferred me to the Parent Company Booking.com to assist with Customer Service Issues. Once I got to speak with a Chines Rep they told me the trip was booked through Priceline so they could not help me. Then they gave me a fake Priceline customer service number to call *******3620 which hung up after one ring. POOR CUSTOMER SERVICE and Resolving Issues. I am homeless and uses temporary lodging to stay off thr streets. Any savings I can get to help me stay another night off the street. I will take it. I have been using this service since August 2022 and I experienced a couple issues with this company and hotels referred through them that set me back. I have a fixed income and I stay within my budget. My concern went on deaf ears and I wouldn't have booked my hotel through Priceline with the option to.pay with Affirm if I couldn't use the service. Now I don't have money for gas or to eat for the week. "It's hard out here for a pimp". I did ask the clerk can I cancel that reservation and I could not. PLEASE CASHAPP me $Yessayanarena to help me get gas and food. THANK YOU.Sincerely

Do not buy! Biggest theft in the world, I bought my flight 2 months before for me and my daughter when I went to call the airline to add my dog ​​I found out that there was no flight, I'm calling and nobody solves anything they just promise me that someone will call me in 5 days and no one calls no email at all, I call again they promise to call me in 48 hours and again no one calls, I'm a week before my flight I can't talk to anyone, they tell me to call the company and they don't have an itinerary for us, I'm nervous I passed more than 25 hours on the phone they just transfer the call and you have to explain the situation more than ******* times!

The host cancelled on me last minute (evening before) for an 2 bedroom apartment in Milan. Booking offered me a 1* hotel near station (how is that the same as a 2 bedroom apt) then an apartment 6km away when our original one was 2km from the Duomo. They told me to look my self and not to worry they would reimburse us the difference, all we had to do was send the invoice. After I booked I send the information so they could see the new price someone answered that was fine. When I returned and sent the invoice they will only give me back 136€ so I am still missing 118€. If they were honest when I asked about the money then this would not happen but they reassured me all was fine. What happened to the host that cancelled last minute, his apt was still on line for that same weekend and they still allow him to have it on their site. I spoke again to another agent who was so nice (another lier) as she never actually called me back and now they are ignoring me. I have contacted my juridique insurance. They are tricksters and make you think they will help and cover difference until you try and claim back. I have clearly in writing they ASSURE they would cover the difference. They keep ignoring my messages so this is a sure sign of guilt, an honest company would answer.

I made a booking for a hotel through Booking.com. Everything was fine as far as the hotel was concerned; my payment processed, they had availability, etc. But Booking.com started sending me bizarre messages about my card being declined and needing to contact the hotel within 6 hours or my booking would be cancelled. As strange and unprofessional as this was, it was made worse by Booking.com having ZERO customer service functionality. There's no way to contact them, period, to address any issue you may have.

I booked a táxi and I never received confirmation. Only 2hrs before my appointment I saw a message at my phone for the drive and I told him please cancel because I was so afraid to do not have a taxi and I took another one because I have international flight from Paris to Miami with 3 kids … he was so rude and told me I won't cancel and they charged me.
Guys never use booking.com the worse company ever

I booked a room in Albergue y Gelateria il Nonno, Sarria, Spain with Booking.com. The property was locked when I got there despite my advising of my arrival time. The owner couldn't be contacted, booking. Com couldn't contact them either therefore cancelled my booking without cost or penalty. I never received the refund, they have blocked my phone from contacting them, they refuse to answer my emails, it's been 2 weeks. They claim that my problem lies with the owner of the property, he is no better, he claims the problem is booking.coms. Very convenient for both and unfortunately for me it has ruined my faith in humans. I'm an honest trusting person who just expects to pay for what I get. At one point when I actually got to speak to a person she asked me to hold for 3-5 minutes, 33 minutes later she cut me off without coming back to me. What a great system, they are obviously in cahoots with the telephone companies too. We'll done to all the staff. I hope one day to meet you all.

I booked a hotel room through them and it was a disaster. They gave the hotel a non-existent credit card number that made it impossible for me to check in -- something the front desk said they deal with a lot. So I called Booking.com to cancel my reservation and rebook with the hotel directly (for a better price!) and they hung up on me, then promised me a full refund, and then spent the next six days pretending they didn't have enough information to issue my refund.

Throughout those six days, I spent over five hours dealing with customer service agents who hung up on me, accused me of lying, blocked me from contacting them, and gave me incorrect information multiple times. Clearly, this company cares more about the $111 I spent on this reservation than my future business. And the best part is that the hotel (a very popular chain) told me: "just call us directly next time: we're always happy to match Booking.com's price!"

Booking.com have made it impossible to contact them in case of a none booking issue
I suspect that I am being scammed by a third party in the name of Booking.com but there is no way of reporting this or checking that it is or is not a scam
It is impossible to contact any help line not associated with an actual booking
I will refrain from using Booking.com in future as this situation is unacceptable

We paid extra for the "flexible ticket" option. On the same day I tried to change our flight times but they wanted to charge me $400 to change a $100 ticket. Someone explain to me how that is "Flexible".

Absolutely terrible experience booking flight tickets with Booking. I purchased "flexible" ticket which promised me to make changes for free. The customer service agents made me pay the change fees myself and didn't refund the money! I've been using Booking.com for years for booking hotels now I'm extremely disappointed with the company.