Booking.comReviews 4,274

They will take your money month down road and act like they have no idea what you are talking about and you have to go through so many hoops just to try and get it back.

First time booking a flight in forever. Unfortunately I didn't do my research. Booked a flight from booking.com from USA to Philippines. 2 months before date to leave, they canceled my flight. I called an they told me I had to request cancelation. (probably so they can take there cut) here it is two an half months later an I've called multiple times. They just keep telling me to wait an there team will get back with me. Which never does. So who knows how long I will be waiting to get refund if I even do at all. Asked them if I would get refund before end of the year, they say yes, but doesn't look like it will happen

You send continous mails and complaints, nobody takes action. Their email doesnt work, and when you contact customercare through manage booking, they remove the booking/or when you put confirmation number, it always shows error so u cant basically complain. Pathetic

Don't dealing with booking.com, very bad,
Unresponsive and we can said fraud, don't believe it. 2 bedroom after paid become 1 bedroom + 1 extra bed in dining room
Sarkas suite, dishwasher broken, bath up leak, stove didn't work properly. Dangerous conditions. Shame on you, disgrace

I had to ask Booking.com to provide a refund for a non-refundable reservation *******441 due to my partner's unexpected death. Booking.com contacted the hotel provider on my behalf and organised a full refund with no cancelation fees. They were of a great help and showed compassion to me in the saddest time of my life. Thank you!

The specifics of the property I stayed at, including the address, were misrepresented and not revealed until I arrived at the property. In fact, I was told to go to a neighbouring property to meet the host. If I had known the history of this property I would not have stayed here. A quick Google search reveals ongoing issues with alarms going off in the middle of the night, multiple shootings that left bullet holes in the building, facilities including elevators and fitness not maintained, etc. The Host and Booking.com were uncommunicative. I booked this through booking.com but when I need to make a change to the booking, Booking.com was of no help. In fact, their responses to my requests came from a "noreply" email address so it was impossible to communicate with them adequately. My requests to the host for a receipt for the extra day I paid for have been ignored.

I rented a place with my family, under the impression that they were renting a decent room, based on a false advertisement allowed by Booking.com. I tried to contact the owner to request the change, the cancellation, but it is not possible. There are contact details on the Booking.com website that no one answers. I tried to get at least a partial refund and booking.com is useless. TERRIBLE customer service, they only send automated excuses designed by the marketing department. Will avoid using them again.

Mis-booked hotel room and initially told me to submit claim with paperwork once I'd paid the extra to the hotel. Claims then met with same constant reference to not being their problem as "Partner Offer" despite all contact, booking, and payments being to Booking.com. Not hotel error!

Mails to executives merely fed back into the No-Customer Service team.

Was listed as a Host for 2 years and got one booking total (ironic as we are the TOP property in our area with other platforms.

Johnny Vago of Booking.com starts blasting us on email that he's been trying trying to reach us (LIES) and threating to delist us, etc. We end up wasting a bunch of time trying to fix things and the system keeps giving errors.

One booking in 2 years ISN'T WORTH OUR TIME or this harassment.

We are INDEPENDENT HOSTS. You make a commission (14 - 25%!) when you actually bring us bookings. One in 2 years isn't worth this BS or Harassment.

We are FULLY booked without you. WAVING BYE BYE!

The last thing we need is some guy in a call center barking orders at us or else!

If you use them, you are the fool! That's our warning, you will not reach customer service, you will not be satisfied. Case Closed

If I could give negative stars I would. Reserved a rental car through them. The rental company never sent the shuttle to pick me up. The rental company nor bookings answered the phone. Bookings will not refund your reservation.

For months now I have tried to terminate my booking.com listing as well as terminate my partnership, account etc with booking.com and they have not done it. I followed their instructions on how to terminate partnership via extranet several times and still it has not happened. I am sick and tired of their canned responses whenever I contact customer service. They are useless and keep sending me round in circles. Completely frustrated and disgusted with booking.com. I regret having used their platform.

The service its bad if you cancel flight or hotel or car rentals you will wait on that refund and keep waiting because you will not get it back if you call they will not resolve the problem pretty much they will tell you they cannot fix the problem even if the airlines provide the full refund which they give you 24 hrs to cancel bookin.com will stay with that money. And if you want to cancel with them they will tell you their systems are down

As soon as I got genius level 3, they do not care at all about any request I make. They never call back if the line drops, they showed a different attitude.
They have some cheap properties on their site, where owners do not respect customers or treat them equally.
All they care about is money, even if it means disrespecting customers.
I was so happy with booking at 1st, but now I know how things work.

My wife got hospitalized at 22 weeks and gave birth to my twins at 28 weeks. I canceled my trip which I found out was non- refundable. They offered to give me credit for a future trip. Then after the fact, said I was a no show and refused to give me a credit. I had purchased four tickets to Spain where I was to be married.

I received emails about booking canceled flights to my last destination, so this forced my hand to cancel my remaining flights since they couldn't find me connecting flights anymore. NOW THE SCAM STARTS!

Booking inc has gave me wrong confirmation numbers, gave wrong phone numbers, and Hang up the phone each time I have called.

Singapore airlines tried hard to process my refund. They needed phone number from booking (which booking was unable to provide)

Ultimately booking stopped giving me updates on the refund status. The money is gone, since it first has to reach Booking inc hands before, so if Booking inc doesn't report it to me it's their money.

Highly unethical. I tried to escalate the case and they didn't give me a supervisor. You will get a guy from India, so their wage vs your time it's profitable to keep your ticket money.

Close to 800 dollars gone. The refund is processed, so my eticket is now deleted, so go ahead and contact singapore airlines and they will say it doesn't exist.