Booking.comReviews 4,273

Stayed at Bright Central Apartments Goswell Road London for one night in June this year. NEVER STAY THERE. The apartments were anything but bright! They were described and pictured on Booking.com Website as modern, clean and "serviced" but the apartment we stayed in was dirty and awful. I contacted Booking.com Customer Services on our return. They asked for details and pictures to support our complaint. I have sent pictures in every possible format. Booking.com don't respond. When I chase up the fact that they haven't they say they have not received my pictures and ask me to re-send them. I smell a very large rat. I will never use Booking.com again.

Family inn of new Orleans on chief's highway stayed 8/21/2014 to 8/23/2014 many thanks to Joe carter Joyce Davis and their staff. These folks will bend over backward to treat you right so, let them show you southern hospitality Richard C from CHICAGO IL

Booking.com does not have a customer service.

All the hundreds of complaints on this and other websites state, most of the time, that Booking.com was contacted when the problem arose AND THEN Booking.com does nothing most of the time leaving us to rant and rave on these websites and then a Booking.com posts a message for more information, info that they already have.
Why didn't they resolve the problem in the first place?

Booking rely on this shoddy customer service as most people don't have the time, energy or confidence to fight them and walk away out of pocket.

I am currently looking at my legal options but will be posting very actively my experiences.

Write yoWe made booking for a resort (Emarald Western Ghats Resorts) using booking.com.The company sent us a confirmation with booking no # *******. Our group of 10 people gathered from different parts (including from abroad). We traveled 8 hours and spend lot of money to reach there. Upon arrival the resort refused stay saying no booking is done. We called customer care of booking.com after discussion they failed to honor our booking. Then we had to again travel 8 hours to come all the way back to bangalore.The overall experience was horrible for my family and friends. Apart from financial loss we went through mental harrashment as wellur review to help others learn about this online business

Booked the Chateau De Siran in Siran, SW France through Booking.com for three nights and arrived at the hotel at 9 pm to discover it was not has described ( a dump) - flies, cob-webs, dirty and run down. Told the owner / manager we would checking out the next morning and we would pay for one night. Spoke to Booking.com twice on the phone to let them know we were leaving. Booking.com claimed they had no knowledge of my calls, a huge row ended up with police being called who spoke no English. I was threatened with arrest for 24 hours if I didn't pay for the entire three nights. I was travelling with my young son and had no choice but to give into the exhortation of my cash. Booking.com are not interested. Why use them if they can't provide even basic protection to their end customers from misleading hotel service providers?

I run my own guest house in the highlands of Scotland, and I was delighted when book com asked me if u would sign up with them... on numerous occasions Ive had double bookings, eg, 2, single rooms, and 3 people through booking dot com have booked them, so when I explained to BDC I don't have 3 single rooms, they said it was my fault and asked if I had arranged alternative accommodation and whatever the cost was they would take their cut, this left me out of pocket for their mistake. They will never admit to being in the wrong and won't entertain any complaint. Nor do they pay uk corporation tax. This is not a company I would recommend.

I have been using Booking.com for a number of years with generally good results. The navigation between hotel details and the map view could be better and they could do a better job of targeting my results to room quotes of available rooms and the number of travelers I specify. If I search based on 2 people don't give me quotes for 1 person.

I made the unfortunate recent discovery that Booking.com is not being 100% honest when it comes to reviews. I recently posted a less than favorable review about a stay at the Novotel Hotel at Paris CDG and now, 6 weeks later, my review is nowhere to be found on Booking.com. That in itself is not a big deal but how can I NOT question the reviews and ratings I see on Booking.com. Do certain hotels buy favorable treatment?

I've booked with booking.com quite often in the past, with decent satisfaction. And I did so because I believe in the power of online reviews to increase transparency in the hotel business. However, it just became clear to me that booking.com manipulates bad reviews. I booked two different hotels in the same week. The first one turned out to be wonderful but the second was just too bad. I reviewed both on the same day. The good review was published the next day. The bad review is still pending (several weeks have passed). I contacted them and they just gave me bla-bla-bla. Clearly, although they may end up publishing it to pretend they are transparent, they will wait as much as they can so that your bad review does not show up at the top. This company's good old days are gone.

I made a reservation in July and made a change close to the arrival date. When I arrived at the Sleep Inn in Wilmington, the desk said that the reservation had been cancelled by Booking.com. THIS was 10pm at night. I had an email confirmation for the new reservation and it was not honored. The hotel said this was a frequent experience with Booking.com. Since this was the night before orientation for the largest freshman class ever at UNCW, we were put in a terrible situation. Write your review to help others learn about this online business

I always book hotels via Booking.com. I always receive a survey to rate the hotel I stayed in. It only takes a day or two for the review to be posted. 15 days have passed and my review is still not posted. I emailed them several times and they gave me 4 business days as the estimated time of resolution. After 4 days i emailed them again and all they can tell me is sorry. They said they are still investigating the issue. The only reason why they wouldn't post my review is because I gave the lowest possible rating and explained what happened during my stay at a certain hotel.

They don't post negative reviews.

I have used this site in the past with good results... however, I recently booked a room and received my confirmation number...(2 nights away with my wife, without the kids for the first time in 5 years!) Booking.com called the next morning to very bluntly state the hotel was double booked, that it was the hotels fault, nothing to do with them... and there was nothing they could do about it, regardless of my confirmation number! Now here's the hardest part... we can't get any accommodation where we want to go! I will avoid this website going forward and advise as many people as possible to do the same. It's boycott.com for booking.com from here on out, it's not acceptable to treat people like this. I can only hope they go from worst to bust.

We booked hotels in Buenos Aires through Booking.com and found it was a huge mistake especially for visitors who do not speak English. The hotels only provide a poor copy of map with black and white color. People at the reception desk do not always speak English. Moreover, it is not possible to change the reservation or cancel the hotel. We lost a lot of money because of the pilot strike today (12/08/14). We will never book hotels through this website.

I booked an apartment in Paros, Greece and they had put us literally in their stockhouse/laundry room and it had THE WORST hygiene conditions I ever experienced. I wrote my review of the place describing my experience but booking did not post it but it had posted all the good reviews I had written for other hotels/apartments in Greece during that period. Then I tried to contact them through e-mail but there was no reply. I am sorry but I do not consider booking.com's reviews and ratings of hotels/apartments trustworthy anymore. I think their review/rating system is very selective

We are a new B&B startup in Madeira Park, BC, Canada. Although using Booking.com is a tad expensive (15%!), we have been very happy with them. After all, 85% of a booking is better than none at all. We've had dozens of bookings through Booking.com, and all have been excellent - great guests who have been very happy with our new establishment, and who have given us very good reviews. We've had only one cancellation. As soon as I get a booking through Booking.com, I contact the guest to confirm their stay, provide our policies and website information, and generally, a more lengthy dialogue follows. Thanks Booking.com!

Deceptive. Watch miles from if you decide to choose a hotel "close" to the town you're looking at. Booking.com provides "straight line" distance; there may be NO ROADS.

What was 11.2 miles according to the Booking.com site became 28 miles (with roads) and a 45 minute drive.

Deceptive. You only see the straight line deal if you hover over the italicized miles provided, which does not look like a link. I will never book with them again.

I made a number of bookings in Europe with booking.com including one hotel in Rothenberg. The GASTEHAUS VIKTORIA which charged me much more than what was on their own website.(do not stay there unless you like cramped little places)
When I got home, despite the fact that I could not give BOOKING.COM a printout of the lower rate, they still honoured the Guarantee and refunded me the difference in price.
This goes beyond the call of duty and Booking.com Customer Service were great to honour this.!