Booking.comReviews 4,273

I have made a reservation through Booking.com ( *******) on 08.10.2015 for 1 night stay at Hostel 44 and my cheking in was supposed to be on 11.10.2015. At 11:00 PM I arrived at 13 Kyrnigradska str. And was totally shocked to find out that the hostel (Hostel 44)does NOT EXIST!
Furthemore, according to the people who were living nearby, there was no such place at that address in the past at all or any other sort of accommodation. According to the neighbours, 5 moths ago at the same address somebody has given several rooms for rent (part of his/her apartment), but the Bulgarian authorities had shut them down.
So, at 11 o'clock in the evening me and a friend of mine, had to stay on the street in the pouring rain, without an idea where to go. Only the fortune, had brought us to a jewish hotel ( Levitt hotel), which was completely full at that time ( just as several other places we had the chance to check before), but the staff was kind enough to leave us in the kitchen and saved us from sleeping on the street during a severe rain storm. The staff explained to us that this is not the only time they accommodated guests, who were cheated by booking.com
In my opinion, Booking BV promoting fake accommodations in order to get access to my credit card details and to use them for criminal purposes.
Really disgusting way to make money!

My last stay at Al Rayah was marvelous, the entire staff working there was very accommodating and helpfull. The location of apartments as well as their overall conditions were beyond expectations. I would like also to specifically thank Sheila Cruz, Duty Manager, for her hospitality and understanding.

I made a booking with booking.com, i entered my card details to 'guarantee' my booking, assured on booking.com site that this was only for guarantee purposes and that no charges would be made to my card and also that i could cancel my room free of charge up until 10am on day of booking. During the week due to illness i had to cancel my room to find that i had been charged the full amount of the room. I spoke to the hotel who told me that it was not a free cancellation policy and that booking.com should not have stated that. I have spoken to booking.com on numerous occasions since and i am passed around with no one accepting liability, they want ridiculous amounts of proof that i have been charged but non of the proof i send meets their 'standards' and the hotel confirming to them that i have been charged also doesn't count for much.
I am not the only person this has happened to as the hotel told me many other people had complained. After speaking with booking.com today regarding more evidence they need as i still fall short of their demands, i requested to speak to a manager/supervisor, i was then told that would not be possible and the woman refused to transfer me, she even said i could sit on the phone with her until 7pm tonight when she finished her shift if i liked and she still would not transfer me! She was rude, unhelpful, cocky and had a real attitude.

Do not give them your credit card details as they clearly can't be trusted with them not to pass them on and illegally charge your account and refuse to help on the matter afterwards. It would appear i got it 'booking wrong' when making my reservation with these people!

I have been using booking.com for more than 3 years and I have made dozens of reservations using their service. In most cases it has worked out well. I have stayed at some amazing places that I would probably not have found otherwise.

You do need to read the conditions of the booking carefully. And read the reviews, especially the recent ones. Be cautious using them if it is less than a week before your stay. I've had a couple of reservations canceled, by the hotel in this situation and it has been inconvenient. However booking.com did contact me and offered an alternative booking.

Part of the problem is that the "cancel for free" reservations allow travelers to overbook and then cancel in the last few days. This makes for a chaotic situation.

I would also caution travelers to use caution when booking at smaller establishments, and especially apartments. Finding the person who will give you the key can be time consuming, especially if you arrive after a long trip with a delayed flight after normal business hours.

On the plus site the range of choices available, the search features, the maps, and the reviews make booking.com a powerful tool for finding interesting places to stay. booking.com also keeps a history of where you stayed and when in your account which is nice if you are returning to a location.

This was a nightmare from beginning to end. Do not stay here. We booked the entire villa through another agency but the owner was totally awful as was the villa. The villa is dirty despite advertising a cleaner three times a week - she did nothing! Owner was informed but she did nothing... Kitchen was appallingly dirty, bedroom was dirty, bathroom cupboards were dirty, lounge smelt of cat urine, we were left with their cat to feed, nothing was ready for our arrival, owner's dog was sick on the veranda, none of the televisions worked... Fine if the owner wants to live like that but not If you RENT IT OUT! On top of that, we returned one evening to find another couple inside our villa claiming to have rented out a room with breakfast via Booking.com! Bear in mind we have all our belongings there and trusted the 'cleaner' to have locked the front door on leaving... not! Booking.com were not at all helpful, informing me that they would not respond to my emails as we did not book the villa through them! They were at fault with the double booking of this villa but remained silent and the owner of the villa denied any responsibility - bear in mind that we had to sort this out on our own spending quite a bit of time and hassle. A holiday... No! Booking.com refuse to acknowledge any review as we did not book through them but the photos and amenities they advertise are not as they are in real life - none of the agencies go and look at these properties but rely on reviews from their own customers and if they are negative, they do not advertise them! Beware!

I make a reservation by booking.com (Ref No. *******) for Eden Plaza Kensington, UK
And there was condition at the time of booking that if i will cancell this booking before 48 hours of departure, they will not charge any amount.
And i cancelled my booking 15 days before of my departure, and booking.com sent me an email regarding my cancel booking that there is no charges.
But after 15 days, I got credit card statment where hotel charged me GBP 250.51 and after long conversation when booking.com accept it in writting that its wrong charges and they will refund it. But after 2 months continuosly emailing booking.com called me and asked me for my bank account detail for refund amount.
I given them everything but after another month I didnt get back my amount nor booking.com replying to my any email.

Naeem Haroon

Best Western Cape Suites is situated right next to the Cape Tech University. Students share rooms, party, drink, do drugs, fight, throw up, shout all hours of the day/night. The poor security gets abused whenever they say anything. Police gets called in, Security companies only to sort out a situation for a couple of hours but then it continues again. I never felt safe and being a sophisticated young lady I would not advise you to stay unless you are here to be a student and party! For the same price, check out other spots that do NOT allow students to share rooms. Very disappointed and fear for the future of this establishment, unless they get rid of all the students!

Please do not book with booking, com. In June we stayed at a facility in Irving Texas. We paid cash and had a receipt to prove so. Then in July we got billed on our credit card for the same time that we paid cash for. I contacted booking, com to inquiry about this problem. They told me to send the credit card statement and the paid receipt to them but by scanned e-mail only. When I explained I did not have that ability what was the alternative they replied none and informed me I had only 48 hours to provide them with the info they were requesting. I met the deadline and over the next three weeks here are the people who were trying to remedy this problem and could not. Brittany Jager, Candy Zhu, Chihen Chens, Sylvia Guan, Mavis Chen, Nuraishah Binte Abu Talib, and Andrea Pandele. Now out of all these people none could get any thing settled over a 3 week period. First they told me it was a completely different hotel than it was and to contact my credit card company they could do no more. When I pointed out that they were dealing with the wrong hotel they then cut all communication with me and I have yet to hear back from them. Finally I called the hotel sent them the same info and the money was refunded to my card within a two hour period. Now tell me please why that many people could not do in 3 weeks what I got done in 2 hours if in fact they new what their job truly was. Once I pointed out their mistake they would no longer respond to any further question nor give me the number to call to speak with someone else.

This site is easy to use but you may need to check the price often as the some other site may offer better price than them. On the whole it is a okay website. I heard from friends that they say hotel.com seems better. But i have yet to try them yet. But booking.com is better than that agoda.com.

The Zajazd Magnolia-Airport hotel Modlin is about a 20 minute ride by taxi from Modlin Airport (fare about £7). The hotel can be used as a base for travelling as it is a few minutes walk from a railway station where there is cheap and easy access to Warsaw and nearby towns. The hotel is great value for money. It is very clean and has a good restaurant where meals cost about £3 or £4. Breakfast is included in the price and this consists of a variety of cereals and cold and hot cooked meats. There is a bar (£1 pint for Polish larger) and a terraced area. The hotel is adjacent to river walkways where there is free-to-use keep fit equipment and free good quality children's play areas. The hotel managers are a young married couple who both speak English (the manageress has excellent English). They are both extremely pleasant and helpful and can provide stacks of information about places to visit and how to get to them.

I would say that the hotel is as good as you are likely to get in Poland for the price.

They never honur their low price guarantee. Asked for links but will reply 2 weeks later that they cant find the low price or available room. WTH, of course, it was two weeks after! AND THEN shamelessly asked for a screenshot which happened two weeks ago! If i knew a screenshot is needed, they should have asked for that in the first place! But their claim forms does not have that function. THE Customer service was a service to send me to mental torture with all sorts of excuses and unresonable reasonings! HORRIBLE SITE! NEVER USE THEM EVER!