Booking.comReviews 4,273

Very disappointed long term customer that has been doing bookings for air fare and hotels since you started. Used the mobile site to book a room by my location sitting at the front door of the hotel I wanted to stay at and it ended up booking me a room across town at Holiday Inn that I did not want to stay at. Called customer service and was told I should have payed more close attention to the booking I was stuck so ended up paying 70.00 for a room I didn't need. You have lost a once very loyal customer over 70.00. Look close at the room you are booking before you purchase you could be wasting your money on a room like I did. The main and only reason I was getting a room in the first place was so my daughter could swim in a indoor pool on a rainy cold day. Frome now on I will recommend another site not affiliated with Priceline.com. I will be posting this in as many places I possibly can on social media and review sites. All of my gulf Coast tourist will now definitely be steered in the direction of orbits or something else. Stay away from bookings.com as well as kayak.com it is all the same priceline owned company. Thank you one very disappointed customer with a drive to make sure none of my visiting customers will make the same mistake I did.

"In der Branche wächst die Kritik am Marktführer. Immer mehr Hoteliers beklagen die Übermacht des Champions, fühlen sich zum Handlanger degradiert. Systematisch schneide booking sie von den eigenen Kunden ab und zwinge sie zu absurden Rabattrunden. In diversen Ländern Europas haben sich die Kartellbehörden eingeschaltet….
Booking arbeitet daran, ein perfektes Ökosystem rund ums Hotel aufzubauen. Fehlt nur noch, dass booking den Zimmerschlüssel aushändigt. Aber auch das ist wohl nur eine Frage der Zeit. Den Code zum Türöffnen aufs Smartphone schicken? Das wird kommen! Den Hoteliers bleibt am Ende kaum mehr, als die Betten frisch zu beziehen und zu hoffen, dass booking wieder Gäste schickt."
Das meint das Manager Magazin zur Übermacht von booking. Nun muss an dieser Stelle noch hinzufügt werden, dass booking schon jetzt 12-15% Provision von den Hoteliers kassiert und das zu vermuten ist, dass dies erst die unterste Marge ist. Hat booking erreicht wonach es strebt, dürften bis zu 50% Provision normal werden. Booking hat jetzt schon bei vielen Hotels die Macht sie zu füllen oder leerstehen zu lassen. Eine ganze Branche macht sich freiwillig abhängig von der Krake booking.
Erst in den letzten Tagen hat booking zum nächsten Schlag ausgeholt. Unter dem Deckmantel der Online-Kriminalität hat booking eine "Verschlüsselung" der Email Adressen (etwa so: *******@guest.booking) der buchenden Gäste vorgenommen und bezeichnet das als "nutzerfreundliche Lösung für unsere Partner und Kunden".
Dahinter steht aber einfach nur die Absicht, sämtliche Kommunikation mit dem Gast über booking Server laufen zu lassen und ich unterstelle auch, dass booking schamlos mitlesen möchte was wir unseren Gästen mitteilen wollen und müssen. Zugleich zwingt der "Dienstleister (booking) den Auftraggeber (Hotelier)" – ja liebe Kollegen, dass ist die eigentliche Konstellation, zur Kommunikation mit Gästen über das Extranet von booking. Da kommt dann schnell mal ein Stündchen zusätzlich pro Tag zusammen. Das bedeutet aber auch, dass booking uns von wichtigen Kundendaten abschneidet. Und auch hier ist zu vermuten, dass dies erst der Anfang ist. Hat booking seine Marktmacht noch weiter ausgebaut, werden sie weitere Hemmnisse einbauen, die die Abhängigkeit der Hoteliers noch weiter verstärken.
Eigentlich bleibt uns nur noch ein Weg aus dem Dilemma – raus aus bookingLieber eine Ende mit Schrecken – als ein Schrecken ohne Ende. Was nützt mir ein volles Haus, wenn booking die Sahne abschöpft?

They showed photo's of normal hotel rooms. Lobby looked ok. The room they gave us was Filthy. Mold in shower, Punch holes in the door both sides headboard had hand and foot prints and dried Semen running down it. Torn curtains. Filthy sheets. Stained walls. Smashed bureau with drawer missing and telephone was broken. Toilet looked like the $#*! pipe was leaking. Spider webs in room corners. Booking. Com refused to give our money back and so did the hotel.we were there only 3 hours and had booked a week.We were charged more than full price. Pakistani scum... A Dirty Brothel is all it is...

If I could give a negative I would. They lie and cheat and when they say it is the last room it is not. GO DIRECTLY TO THE HOTEL OR MOTEL they advertise as you will get the truth and the best deal. Booking.com puts one price on their site and then when you turn up to the Hotel or Motel it is around 100.00 more. Also they do not give confirmation and they tell lies. Someone needs to sue this company as they are rude and unprofessional and so dishonest. Warn everyone about this company.

Last year i booked rooms in the ashfield hotel huddersfield through booking.com when we arrived the hotel was shabby and dirty we refused to stay.we had to go to another hotel
When we complained to booking.com they told me that they did not check this hotel they just got them to send them some photos. How can they have this hotel on there site when they do not check them out. Even the reviews on their site should let them know this hotel is rubish

I booked 3 times with this website

Positifs
- many choices in hotelrooms
- not expensive, less expensive than a travel agent.
- i had always good rooms and they always forfilled my wishes

Negatifs
- application for the phone is very bad, lots of pop up windows
- some people booked a room and they don't get what they expected, when you have a complaint a manager will listen a bit faster when you travel with a touroperator (they hire 100 rooms, you hire only one)than when you only booked one room
- they aren't alwas cheap, go to trivago to see if there are some other websites with cheaper prices.

First thing first I have been traveling around the world and this is not my first time booking on the web. I come accrues this website and I book our Palawan Trip but my husband got a better deal in another website (agoda.com) so I cancelled our booking from them but then I received an e-mail that the hotel charge me 1 night for our cancellation. I went back on the confirmation e-mail they send me and it states that if I cancel 7 days before they will charge me 1 night and in 14 days before the arrival date they will charge full amount. So they shouldn't charge me anything since I cancelled ahead of time. So I called and the CSR was really helpful at first and she even send me an e-mail that they contact the hotel and they will get back to me once they hear from them. After 2 days not hearing from BOOKING.COM I follow up BOOKING.COM, the CSR that answer my call is so rude and told me that she cannot help me out and telling me that the hotel is allowed to charge us the first night since up to 7days of arrival the hotel can charge us. I told her that I just book this hotel a week ago and I have cancel it more than 30 days of my arrival. They shouldn't be charging me for it coz I cancel the booking ahead of time than the specific time they specify on there cancellation policy. After I explain myself to her she said "Oh well we still waiting for the hotel to answer our request to put the money back on our credit card". What an idiot CSR, she could have told me that and save me time explaining myself to her. WORST CUSTOMER SERVICE EVER and I will never use this website ever again. I even block them on my e-mail and move them as a junk mail so that it would automatically put there newsletter to my trash. I should't even give them 1 star, they deserve no star at all and I am being polite about it.

Promised for a double bed but due to Vinexpo, they cannot provide. Staff don't know English and I did not get what I paid for...

I've booked hotels through booking.com and not had a problem until a recent stay. The "hotel" charged exorbitant prices and it was quite bad. It was given a 7.7 rating on booking.com which it does not deserve for the fees it charges. I wrote an honest review and it is being "processed" by booking.com. I'm sure they will not publish it because it's negative with respect to the hotel quality and also the pricing. They lost a good customer in me. I will never book again through booking.com because I cannot trust their ratings.

I booked 5 different hotels through booking.com for my upcoming honeymoon in june 2016, which was giving me no end of joy as I am heavily pregnant and on bed rest. The first four hotel bookings were great no problems all buy now pay when you stay they took a pound from my account to verify it was real even though they don't state this i expected it. The last hotel I booked same procedure but when i went to check my bank account as i had my car payment coming out i found that there was 195 pounds missing from my account checked the pendings to find that the grand hotel compondite in sorrento had taking it, called the bank but unfortunetly they were unable to help as it was a pending transaction and advised me to contact booking.com. Before i did this i rechecked my booking and also got my partner and sister to check it to make sure i hadn't made a mistake I hadn't so i called booking.com quite distressed and aske why they had done this at first they said they would call the hotel when they came back to me they said the hotel had taken it as a prepayment I stated that on the receipt i had checked this and no were did it say i had to pay a prepayment and I wanted my money back was put on hold and when the operater came back they told me that the hotel reservations manager wqas not in and they would call me the next day. In the mean time while waiting for a call back they cancelled my booking and are now calling a cancellation fee there are a despicable company and I will never use them again.

Booked two nights at Apartment BB55 in Ghent Belgium in Oct 2015. The apartment was listed as "Very Good" on Booking.Com website, and no difficulties mentioned. When we got there we had we had to call a phone number and someone (Natacha!) gave us a PIN that we had to enter to get in. What a shock as we entered a disused wine shop with crates and old shelves lying all around. Then came the worst part, 3 floors to climb up an extremely steep old wooden staircase to a cold and sparse apartment with a broken toilet seat. My wife has a disability and couldn't get past the first floor so we had to call Booking.Com and cancel. Finding somewhere else at short notice cost us Eu 420 for 2 nights plus the £245 we were charged IN ADVANCE by Booking.Com for the apartment. We were contacted by Booking.Com by email to tell us "the owner will not refund your money". If you are elderly or disabled DO NOT USE THIS COMPANY or you may end up with an unsuitable place to stay and no redress.

If you search for any accomodations worldwide with good prices, here you are in a good place.
Sorry, but I have to change my review after some very bad experiences.
The site must have VERY bad Staff in Ukraine and Russia.
The hotels and hostels I saw last year in Kiev and Odessa where so nasty bad and dirty, that any payment there was to much. Any time I complained, the staff in the headquarter of bookings was helpful and friendly, but these places are still advertising there $#*!ty dirty places on booking.com.
So, the site is not to bad, be careful, read the reviews, and never pay in advance or when you reach the place!

I had an awful holiday experience through them and they pretty much blamed it all on me. I booked an apartment and requested 2 travel cots as part of the booking for the 2 new born babies that were travelling with us, no travel cots there and booking.com said it was my fault for not getting in touch with the venue directly to make sure we had them.
We were stung with a €150 bill as soon as we get to the venue for a city tax that we knew nothing about. Booking.com admitted that they usually add this to their confirmations but a computer error occurred and didn't print with our confirmation but again it was our fault apparently for not doing our own research to see whether that particular city had a city tax that we would be liable for. Their customer service was awful and I just don't understand what their use is if they're not responsible for giving us the vital information that we need for our holidays. This is the first and last time I will ever use them

I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. DO NOT USE booking.com UNLESS YOU ARE PREPARED TO NOT HAVE THEM PROTECT YOU IN A SITUATION LIKE THIS! I WILL NEVER USE THEM AGAIN!