Booking.comReviews 4,273

I booked a hotel room for a few days on Booking.com. It was rated 3 stars. It was a hell-hole. It smelled of mold; the AC didn't work and the door wouldn't lock. After seeing the disgusting room. I asked for a refund from the hotel and got all but one night refunded. Later, Booking.com sent an email asking for a review of the hotel. Then I realized why it was rated 3 stars. Booking.com doesn't allow you to rate any lower than 2.5 stars, which they round up to 3 stars. This is UNEQUIVOCALLY DISHONEST. I am certain I am not the first, nor the last, to be scammed by them. I'm sure they are being paid a fee by these awful hotels. They are not representing the consumer. There are many other ways to find discount hotel rooms. Don't use Booking.com.

I was supposed to arrived in Morgan Hill on August 15,2015. The reason of the trip was to start my university studies. I have to cancel my flight and hotel reservation for medical reasons. My dissatisfaction with the service received in the area of customer service is beyond words. The hotel used their reservation policy unfairly and charged me the entire stay, when it was "supposedly" under investigation. Regrettably, this site don't protect my rights as a customer. Never gave me another options like modify my arrival date after this unexpected event or charged me only a fee. This money was important to continue my college plans. Therefore, this site is not recommended.

We stayed at TP Hotel in Toms Rivers, NJ on August 15 2015 for only one night but they gave us the worse room available. We booked it 2 weeks in advance. Shower was clogged, only one set of small towels, for 3 people, no working TV and no Remote, no hair dryer, lights missing, the carpeting was so solid (not plush) on dirt and so old that it was faded, iron was missing and its holder had spikes exposed.
Manager Shawn and manager Kal were very nice but helpless because they could not help correct any issue.
In addition, their "Continental Breakfast" they offer was a hot coffee container with small Styrofoam cups (no lids) and small package of powdered Drakes Mini Doughnuts.
My wife and daughter were so discussed we left quick for a breakfast restaurant.
Mr. Tony Shad GM should pay more attention. Toms River is a real beautiful city but TP Hotel needs a face-lift allover.

I will never stay at Bay mount Inn in monroe mi again the manger Jas was very rude she was in the laundry room when I came in to book a room and she hush me and said u see that I'm on the phone. So I waited ten mind and she still didn't help me so I left as I was leaving she came to the desk and then wanted to help me. I told her to hush and i said I was busy leaving. She decided to tell me I'm not welcome there. I said I wouldn't stay here anyways. Rude people there and very dirty pool and hot tub. It look like it hasn't been cleaned in a long time
No more for me there. Yuck

Unacceptably bad accommodations with no recourse except to the non-responsive customer service at Booking.com. Pay through the nose for the right to cancel, but you'll pay more for any changes. Caveat emptor, READ THE FINE PRINT! It's August and I just cancelled a reservation for October because the spanish hotel doesn't take AMEX and I guaranteed the room with an AMEX card. Booking.com charged me 30 euros for the cancellation. That's the price for not noticing that AMEX wasn't listed in the hotel ad. I also booked another hotel in a different city for later in the trip. When I got the confirmation from booking.com, there was a meal plan is included that will add about 50% more to the cost of the room. As the saying goes "you can shear a sheep often, but you can only skin him once". I think I've finally been skinned.

During July and August 2015, I had 2 reservations at hotels made through Booking.com:
1) Reservation at One King West Hotel and Residence, Toronto, Canada for 23 July to 10 August. Reservation was confirmed by Booking.com to include laundry facilities for a total of $4513. 60 Cdn. When I arrived at the hotel I was told the room and the rate quoted by Booking.com would not be honored by the hotel. I was charged extra for a room with laundry facilities.
2) Reservation at Lord Nelson Hotel, Halifax, Canada for night of Aug. 15th. This was originally booked for single occupancy one bed, but was changed for double occupancy for 2 beds. I received and have the Booking.com confirmation for 2 beds, double occupancy at the same rate. When my husband and 29 year old daughter arrived at the hotel, they were told the room was single occupancy, one bed and the hotel was fully booked. This necessitated my husband and daughter sharing a bed in a very small room.

I just returned from a vacation where I used booking.com and what a nightmare. The hotel we booked through their "verified" system turned out to be a bait and switch scam - the rooms were not as pictured, facilities it listed as featured were non existent, rooms not soundproof, no AC, dirt everywhere, and the list goes on.

The worst part is when we tried to bring it to Booking.com's attention, their email support team shamed us into not having done more research even though their own website listed this hotel as being very good. When a company attacks its customers for placing their trust in it, there's something wrong with the company.

Too long; didn't read: we stayed in a way over priced dingy hotel and when we complained booking.com blamed us for having booked based on their recommendations.

I asked for early check in EVEN if I had to pay an extra night so what happens? I rush to Fumicno Rome airport going to Milan hotel@ 7am to wait in the lobby until 3pm because bookings.com saved my request. They NEVER forwarded my request to hotel. Waisted six hours killing time in MILAN? Save yourself time, trouble, headaches and cash by contacting the hotel/motel of your choice(get rewards program) and book direct. This sites are all alike (expedia, Travelocity, hotels.com...) YOU DON'T SAVE ANYTHING! It's cheaper to go direct!

My mother booked a room at the OM Sanctuary in Asheville, NC through Booking.com over a month ago. We were thrilled with the location and all the Sanctuary had to offer. Yesterday my Mom asked if she should be concerned because the hadn’t billed her card but she had the Reservation/Confirmation number. I said it wouldn’t hurt to call and double check. WELL Booking.com said they didn’t get confirmation from OM Sanctuary and now that they are completely booked. They offered to switch our reservation to the Super 8 for the same cost. Are you kidding me!?!?! My mother and aunt are flying into NC from MN and we wouldn’t even have known my mother’s confirmation wasn’t good until we drove out to Asheville and they informed us they were booked. Do yourself a favor and book direct, Booking.com has a history of this sort of behavior. Not to mention their customer service is disrespectful. (This is the first negative review I have ever written, I am not hard to please).

I had a terrible experience with Booking.com in NYC, they advertised a studio apartment that was not what it appeared on the site. I had to leave the moment I unlocked the door. It was unsanitary, unsafe and not what I expected. Where do I file a complaint with the NY AG for false advertising, similar to a bait and switch. I walked down the street and spent another $1,000.00, I want my money back from Booking.com. Any ideas out there?

Hotel Looked good but was changed a full 124.95 for a room we did not use due to a mistake I made with on line booking date. I showed up a day later than I booked. The manager said they held the room all night for me so I should be charged. I said, would you have charged me for the 14th AND the 15th if we could have stayed on the 15th (there was no room available on the 15th). No answer was given. No compromise offered, just greed in it's full glory, in my opinion.

After booking for 4 people, I called to change my room to a queen size bed room They had said okay sure we were able to change it and there should be no problem. Flash forward to now I called my hotel to just confirm everything and they tell me I have 2 beds not one and that I would have to call booking.com to fix it. And they couldn't do anything about it and didn't even know who I spoke to when I had first called to change it! Like who the heck did I speak to then -_- It is very upsetting they couldn't do anything to fix it and my trip is tomorrow.

Hi booking.com,

So, after recommending me to make use social media (yes, your colleague during my third phone call), you try to block me from it? See what below the message that I am getting after my newest comments.

Hilarious. It took only 4-5 comments to get to you as you know that you are handling this case unethically. This also fully proves that you are not a transparent company that does its best to avoid negative feedback!

Obviously this will lead to an amazing review regarding this "services" in media that is less visible to you. Thus you will have less control.

Just to make you aware, with minimal efforts I managed to secure my first 1000 views regarding your services and I have not even been pushing it (due to my holidays). Also some of the reviews are only online for 3 days.

Apparently, I am not the only person who is appalled at your way of handling customer service.

Please take my case seriously, as I still do not feel that my voice is heard at all.

With the warmest of regards,

Akos Kiss

Inline image

I strongly discourage using this site. I have just had a very unpleasant experience - I booked accommodation for 3 people through the site but on arrival found that there was only room for 2. I subsequently learned that this is a common occurrence with this site - to lure you in with misleading availability. We were offered alternative accommodation at no extra charge but 2 days later charged an extra $110! Booking.com has washed its hands of the incident... Pathetic.

Our debit card was compromised and used at Booking.com to fraudulently reserve a stay at a Best Western. Had this company bothered to use proper security measures such as the 3-digit security code on the back of the card, the fraudulent charges would've never occurred. They accept zero responsibility for their lack of good business sense and are rude and discourteous. Beware doing any kind of business with them. Your bank account or credit card will thank you for it. Please stay away! Not secure!

I reserved a room in Florance S. C. When we arrived the motel was not liveable. After renting another room I got in touch with the company. They told me to send them a copy of the bill. Then I got an e-mail they would refund me the amount of 61.61. I got an email trying to rent me another room. They kept telling me the email was not the one they had sent some how it got change in the air. They would not transfer me to a supervisor or anybody that could help me. I even asked for a credit on a room when I took another trip. I never got another email or any communication from then

Yvonne Munn
218 Pleasant St
Pomona Park Fl *******