Booking.comReviews 4,273

I booked a room in Milth Re di Roma via Booking.com at least 6 months before my trip, however a week before my departure, I got an email from Booking.com stating Milth cannot accommodate my booking and offered me an alternative for over £50 more. At this last minute especially during peak season, it was panic station trying to find alternatives. Furthermore, Booking.com's email stated that I can only file a claim AFTER my trip in which case, I would have to spend all the extra money first before they will "consider" my claim.
Anyway, when I went onto Google review attempting to leave my review of Milth, I was shocked to see a list of other victims scammed in exactly the same way! Even though I'm annoyed but if my cancellation was due to a genuine reason, that's understandable, but it seems it's all a big scam by Milth, yet booking.com is still happy to take bookings on behalf of a ongoing scam! Absolute shameful and disgusting of Milth and booking.com. Avoid both from now on.
Incase booking.com disputes this review, my booking ref is *******611.

Order to get low prices, the Children have been counting days and were so excited and out of a sudden 2 days ago we received an e-mail saying that the hotel cancelled our booking because we had 24h to respond to an email that booking.com has sent about an invalid card, Just 24h!, because we haven`t checked our e-mail that day, we lost our holidays. I have taken an annual leave from work, bought flight tickets and my children are still dreaming about those holidays. When I called the customer service, I have been told that there was nothing they can do, if out of a sudden you receive an e-mail and you don`t respond in 24h, your holidays are gone. They could have called me or use an alternative email or number. I`ll report this to the press. Never ever again Will I deal with booking.com

I booked a stay in Athens thru booking.com. First the date got changed on me (as I was searching which of course I did not noticed as I booked [date booked June 5, wanted July 5]). The next day I alerted the company about the mistake and ask if they could refund me the sum or book me into another accommodation. Come to find out, that the money went to private owner and this guy refused to refund the money (by the way do not book the apartment in Athens called "Welcome Home" - this guy is scammer). When ask how we can solve this problem they said we cant help you, contact the property directly (which I did and the Welcome Home property - no you lost your money). I booked for three nights (and I was willing to pay for one night) and they property is not willing to reimburse for at least two nights what!? In any case, no help from booking.com basic message: We cant help you!

Booking.com are fine until you have a problem. I was overcharged 411.20 euro by Hotel Magic Fenicia. I asked booking.com to look into the matter and they keep requesting the same information over and over again. I have forwarded this on at least 2 occasions, which is a big deal for me as I AM OLD, and have to get help from my grand-daughter to do it. Booking has NO INTENTION of sorting it even though I have been booking with them for years. BE CAREFUL. Carmel O'B

Have written a number of requests to explain why l was overcharged at different accomodations, providing bank statements as evidence.
It seems that the prices differ from the day of booking to the actual day of credit card charges. The taxes addd are very high as well.
I was overcharged by 10 dollars for accomodation l booked a week prior. The extra money was simply taken out of my account. When l asked for an explanation, none was forthcoming.
Contacted booking.com on many occasions, giving all evidence needed.
The matter is still unresolved, 3 month later.

Jaroslava

Booking.com is the WORST. AVOID AVOID AVOID
It has now been TWICE that I've lost money to them because of fraudulant activity on their part.

They have tons of hidden fees that show up in the most obscure place on their site in order to trick you.
They state a TOTAL price, when in reality there are additional charges after you agree to pay.
They will charge your credit card in chunks so that you don't notice the huge fees on your account.

Their customer service is horrendous. No one can help you. There is no "manager" to speak to. Everything is your fault; even their fraudulent activity.

BEWARE booking through booking.com. It will only cause you a headache and a wasted day.

We booked a hotel in Italy with free cancellation up to 14 days prior to arrival and at a price in sterling. I had no credit cards at all registered on my Booking.com account. 17 days prior to departure Booking.com helped themselves to full payment in Euros from an Amex card I had used a couple of years previously to book accommodation in the UK. This was completely unauthorised, and not at all the arrangement booked and incurred considerable currency transaction fees. I never use Amex for currency payment for this reason and was about to either pay in sterling in advance or email the hotel to confirm the Euro amount due to make sure we had it set aside.

Booked accomadation via booking.com we had issues with the property so after contacting booking.com for about 8 times I was getting no where so took the amount of compensation offered.
That was a mth ago and after numerous emails too many to mention giving details to where to issue the money I'm still waiting it's now been over a mth.
I would not book though these people and would not recommend anyone else to.

This is this second time this has happened to me with booing.com but it's definitely the last.

Go elsewhere no matter what as if you have any problems you will be wasting your time.

Had a booking cancelled ON THE DAY of the planned stay after I had confirmed my credit card details. I had booked months in advance as I anticipated high demand in the area due to a large concert. Checked with the property and Booking.com had effectively gazumped my booking with another at the booked out property. Property couldn't care less due to zero vacancies anyway and Booking.com was as helpful as a clam full of cold water. Managed to find another better, cheaper room closer to the venue I was attending anyway. The sooner Booking.com and other similar under performers go bust - the better!

I came for a holiday to Thailand to relax and Booking.com has ruined what it was supposed to be s nice and relaxed holiday. First I booked in an island with no ATMs and received a confirmation email from Booking.com that my accommodation was paid so I arrived in the island with no cash money to pay for the hotel and when I arrived in the island the property has not received any payment. Thanks the owner was understanding and knew this common problem with booking.com so he helped me nut I could have been left sleeping outside and getting malaria mosquito bites because booking.com did not send the right information. When I called customer support to report my issue there was a very unpleasant lady on the phone. They ruined one day of my holiday. I traveled to other island and had booked a resort in a beach that I love and when I arrived the resort is in a different beach. When I arrived in the resort the property is located quite far from the location and booking. Com support does nothing about it at all. Never book with this site. They have spoiled what it was supposed to be a nice and relaxed holiday and now I am stuck in a horrible place where I did not want to be cause the company did a mistake. I am not rich and cannot take holidays that often and this company has only spoiled what it was supposed to be a beautiful holiday.