Booking.comReviews 4,273

First I got call from Apartment Owner saying the price I have booked is wrong and I need to pay $80 extra for my booking. This is so unprofessional. I told her that I will not accept this as my booking is done from booking.com and I don't deal with the owner directly.
Then I got email from booking.com for increase rate. This is completely disrespectful from company like booking.com. This is false advertising and it's completely illegal. As it's changing price after booking is made. Booking.com should push back to the apartment owner and say it was your fault and you have to allow booking for that price as it was advertised and booked at that rate.
I want to canceled my booking and booked with airbnb. Never book with booking.com again.

I booked a Singapore Parc Soveriegn hotel with my family. They charged extra in the beginning itself for my child of 8 years old. They even asked for the age of the kid and I provided that.
The deal was made including breakfast. There were no other clauses mentioned.
But when I landed in Hotel I had surprises. Hotel staff said that Booking.com has not paid them for breakfast. It is only for the stay with the child that too without any extra bed. Booking.com is a cheat company and I'd never deal with them and never recommend them to any.

Recently used booking.com for a trip to the Oregon coast. On booking.com it asked how many people were going to be traveling I told them three adults two children pushed go and it gave me a list of motels that fit my specifications. Paid for the room drove 5 hours checked into the motel went to the beach and around 8 that night the motel management called up to our room and asked how many people were in the room. I told him three adults and two children and they told me that they could not have that many people in the room and that I would need to pack up my stuff and leave cuz they could not accommodate me. They wouldn't refund my money call booking.com they can help me so now I was stuck at the beach with two kids on a Saturday night which just happened to be Saint Patrick's Day and a very busy Casino town on the beach. Needless to say we made the best of the trip but are out $300. I would not recommend using booking.com.

I was looking to book an apartment for a short term stay. Booking.com seemed easiest as it lists any whose owners decided to list there, rather than use a classified site. I had some questions that I wanted answered and booking.com says I need to contact the property owner. Booking.com would not provide a link or any information on the owner, saying that would be available after a booking was made or I can try to search the internet for them. Really? Not very helpful, they want me to make a non-refundable booking just so I can ask questions. NO THANK YOU, I WILL STICK TO REGULAR HOTELS AND BOOKING DIRECT WITH THEM!

This is a total scam, do not believe it for a second. They want your credit card number, act like you will get the lowest price, the problem is the hotel provider. The hotel provider has a different crediting system no refunds, sorry that is the way it is.

I called booking.com, leave message after message, no return calls. Please do not use, you will be very disappointed, I had to pay for the entire stay with no refund. I cancelled 6 days prior to check in. I learned that booking.com is a bs company do not trust their bs talk of the lowest guarantee.

Please do not use and stay away. They are totally rip off company.

I made a reservation with a hotel through booking.com on 2/24/18 for 2/24/18-2/25/18. I canceled the reservation the same day within less than 2 hours of booking it. I received confirmation from booking.com stating my reservation has been fully canceled and I will receive a full refund and that I did not need to contact the hotel for anything further. A few days go by and I show a charge from the hotel. I emailed booking.com asking when I should expect my refund. I didn't hear anything from them. I finally called on 3/05/18 and spoke with a rep by the name of Cindya? She was very nice and told me that the hotel is not issuing a refund because I was considered a "now show." I explained to her that I received an email from her company@ 6 pm stating my reservation was canceled and a refund will be issued. She spoke with the hotel and her supervisor about the matter and agreed to issue a refund to me. I sent her all of the needed information to her to get this completed. Once we are in the final steps the line is disconnected. I tried calling back but I could not get someone on the line since it takes FOREVER to speak with a rep. So I emailed the rep that I was speaking with through the chain we had going asking to send confirmation that I will be refunded. 2 more days go by and I have heard NOTHING from booking.com and the charge still remains on my account. I called again on 3/07/18 waited on hold to speak with a rep for over 20 minutes. I spoke with a different rep who did not tell me their name. I proceed to explain that I have already spoken to someone prior and they were supposed to get this handled for me. The rep went on stating I was a liar and that they would have never said or done that and continued to try to over talk me. I was fed up and requested a manager. I was put on hold for about 2 minutes and the line was disconnected again. I have yet to get a hold of someone at booking.com. I have filed a dispute with my bank about this. I have never had this experience with a traveling agency before and I will be sure to NEVER use boookin.com again.

Booked a hotel in Bangkok through Booking.com. Entered payment details to reserve the room but payed in cash when I arrived. Two days after leaving the hotel I was charged again. I would have let it go but it was £60 which is absolutely ridiculous. Contacted Booking.com and the man on the phone was extremely rude and unhelpful, saying that they can charge at any time... well that may be the case but NOT IF YOU HAVE ALREADY PAID. Plus I highly doubt a hotel would just let us stay there for 2 days and leave without paying beforehand. They are scammers and I will not be using Booking.com again.

CLOSE YOUR ACCOUNT WITH THEM ASAP!

My account had been hacked and someone else has used it to make a booking that has now cost me over £800 that I cannot get refunded. I spoke with one of their advisers who refused to help in any way and refused to even acknowledge that there had been any kind of security breach, despite me finding thousands of people online saying that the same had happened to them.

I will NEVER EVER use this website again and I have closed my account and I advise everyone else to do the same. Both their security and customer support is a complete joke and cannot be trusted at all.

After so many years, the time has come to say goodbye because...
- Non-competitive prices: many times found better prices on other platforms or directly on the hortels' websites.
- Incorrect offer of type of room: it does not take into account options for small children in a double room offered for free by many hotels, and instead gives you as the only available option a triple room or even two double rooms!
- Inaccurate information: for example complete absence of information prohibiting children from using the pool of an hotel!
- Bad customer service: they say "we are ONLY intermediaries" and won't take any repsonsibility of their service or the information advertised on their website.

Dear Booking.com, GOODBYE!

They do not honer their cancellation policy! You will call to cancel because it clearly stated that you could until a certain date when you booked. However, the confirmation email is rigged and switched up to say it is non-refundable. Customer service kept me on hold for 1/2 hr and then said everything was taken care of. Guess what? It wasn't! They will jerk you around and sit on the other line laughing about how many more hoops your about to jump through to really get it cancelled. I will never use this company again and you shouldn't either. Use anyone else but them and check reviews before using them t0o save yourself the headache i went through.

I work internationally and have generally used Booking.com for about 3 years, but have now cancelled my (genius) account. I booked a hotel in Tunis (Loft Aziz) that refused to give me entry on my arrival as the owner was abroad. Instead I received a text from the 'owner' of Loft Aziz directing me to an alternative flat that was owned by a friend of his. I ignored the text and found a more expensive hotel nearby. Booking.com have refused to reimburse me the difference in cost and there is also a risk that I will be charged a 'no show' fee. I do not believe the 'hotel' listed on their account to be a genuine hotel; and am upset with Booking.com for not taking ownership of their mistake and reimbursing me the amount I lost. I now use an alternative provider.

I made a reservation on booking.com to stay at a hotel in Allentown, PA for one night. I received my confirmation via email and through the booking.com app and yet when I arrived the hotel did not have my reservation on record. So there I was, out of state and in a town Im not familiar with trying to find a hotel room on a Friday night. I had to call 7 different hotels until I finally found one with a vacancy. What is the point of booking a room and receiving a confirmation if that confirmation doesnt even mean anything.