Booking.comReviews 4,274

DO NOT USE booking.com! Dont do it whatever you do! I booked two rooms for my daughters birthday party at a resort. I booked it a month in advance. Prior to the party, I call the resort to request a ground floor room and they dont have my reservation! Called booking.com repeatedly and each time they told me they would get back to me. They didnt. Had to cancel the party after all the invites were out and all the food ordered. A manager offers to relocate the party to another resort an hour away! Never took responsibility for any part of their mistake. Steer clear of booking.com! Its a scam!

I have been a frequent user of booking.com for many years. However, recently I have had several issues with them. Firstly, I was charged for some unknown payments. I had to call on numerous occasions and chase with emails. After 3 weeks, they didn't know what the charge was for, but they finally said they would refund me. I am still waiting for the money at the moment but hopefully will get it soon.

Secondly, I was given an offer to get 20 GBP if I made a booking with a special link they sent me. I followed the instructions exactly, but there is nothing on my account about my 20 GPB. I have again emailed and tried calling several times. They just ignore my emails and the 'local' phone number does not work. I therefore had to call an international number. After 15 minutes on hold, I finally got through to someone. The operator said he would call me back immediately but never did, so I have to call again and waste even more money on international calls. The amount of time and money I have wasted chasing money they have incorrectly charged me, I could have booked plenty more hotels. I think I will start looking at other options for booking my hotels from now on.

Booked an apartment hotel for a night in Brussels. All of sudden there was an addition 50 euros "Cleaning Fee" taken by the company. I've put in formal complaints and said these hidden fees go against EU regulations, but the only reply I get form Booking.com is a simple copy paste email, saying this fee is mentioned in my booking confirmation email. I've told them many times that it's too late to inform the consumer until AFTER they've paid, but it's like talking to 5 year old children. It won't go into their brains. Seriously, stay clear of these scammer!

Today I had it confirmed that Booking.com fixes reviews. That is to say, if you have a bad experience with an accommodation and make a complaint, booking.com can chose to bar you from leaving a review for the property. They simply do this by not sending out the review link. It seems that they just want the better reviews on their website, to encourage potential customers to book! Previously, all the places we'd stayed at had been great, so I had left very positive feedback. This was our first disaster stay... and I am not allowed to leave any feedback. What a con!

My family are in Russia for the FIFA World Cup. We booked our Moscow accommodation about 3 months ago. We arrived in Moscow at 10pm tonight only to find no one to meet us at the apartment we booked. After a long and expensive phone call with booking.com Sydney office, we were told that the booking is no longer available. They then proceeded to cancel our booking! There is a FIFA World Cup in Russia at the moment and all accommodations have been booked out. Here we are, stranded in a foreign street in a foreign city. It is already 12 midnight and we are tired and have no where to go to stay the night. If you are arriving late in a foreign city and you value your comfort and safety, do not book with booking.com! To prove that all the info on this post are legitimate, my booking confirmation number is *******473.

One of my neighbor's paid for hotel trough booing.com for 2 weeks, and money had been charged from their account, but after few days before that had to go, they received email that they apologized, but room had been reserved., basically they forgot to pay to the hotel. When they called them, they send them refund, and said that if my neighbors going to book through them again they will give them discount on for any hotel. So, they did find hotel and call them up, but they say the cannot give any discount to the and apologized again.

They booked me into a full hotel, and then wasted two hours of my time with their worthless customer service agents. They put me on hold twice until my call disconnected. Twice they did that. When I finally stopped letting them put me on hold, all they could do is assure me that I wouldnt be charged for the room. Really? Not once was I worried about paying for a room I couldnt use. I finally got my own room and checked in at 2:00amfour hours later. I hate this worthless company.

I booked for a hotel in Paris with booking.com ( booking number *******356) and decided to cancel due to plan changes the day after. It was 30 days before our trip. I called booking.com to confirm the cancellation was ok and it will be free of charge. So I went ahead a book another hotel that better suit my need. Three weeks later I still did not see the refund on my credit card statement. I called and asked and they said the hotel is now not honoring what had been promised and will charge me the full amount. I called booking.com back about 10 times (each time a different customer service representative and I had to explain myself again) and not one had gotten back to me. They gave me the runaround. Then they wrote back a few days later claiming the refund had been issued on June 2nd. I waited for a few more days still no refund. I called back again, finally, someone from China told me they hotel refuse to honor the refund again and they offer me a credit for the hotel before the end of the year. I could not believe my ears because they had written me twice about the free cancellation and the supposedly refund processed. This is 2194 Euros tied up in my credit card for more then a month and still no refund as promised! Double check all the refunds promised by booking.com because they cannot honor their promises! Beaware!

I created an account w/booking.com, booked a reservation and logged in the next day to cancel it which was in the time frame to do so. The first page was asking me if I was still interested in the hotel. I went under my name/my dashboard to the bookings tab to cancel the reservation and it said ALL (0). I assumed the reservation did not go through. Over a month later I saw the charge on my credit card. When I log in today, it still say booking ALL (0). To date, I have not had any resolution to this matter. The customer service reps are very nice and even though they agree with you, they are unable to help you. DO NOT USE BOOKING.COM.

They charge hidden fees not included in the total price. They only do this when you pay by card; the total price you thought you were paying ends up not being the actual total price, even though you get an email saying it is the total price and the website shows you that it is the total price. When you check your account, it shows that they have taken more than what you expected to pay and when you call them for an explanation, they will say these are additional charges not included in the total price. It seems like booking.com doesn't understand the meaning of the word "TOTAL". TOTAL means the SUM OF EVERYTHING that you are supposed to charge me should be included in that price; hence, there SHOULD BE NO HIDDEN CHARGES.

They surprisingly do not have these hidden charges when you pay by cash. When I paid by cash for another accommodation, these "hidden charges" were no where to be found; I paid the owner of the accommodation what the total on booking.com said, and he didn't ask for any extra "hidden fees" not included in the total price.

It's obviously fraudulent activity and it's only a matter of time before they get sued for more than they can afford to pay for their fraudulent activities. Never again booking.com. Fool me once.

I booked a room through Booking.com; upon arriving to the hotel we found it to be nothing like described in the photo. It appeared to be what I'd expect in a low rent apartment. Dirty! The carpet looked like something from a frat house. We immediately went to the front desk and described our feelings. We were offered the penthouse which was sure to be more of the same. The establishment would no refund our money because of the 24 hour cancellation policy. I contacted Booking.com and they were kind enough to contact the hotel but were unable to help since the hotel has the right to their cancellation policy. Booking.com does not help you if you are not satisfied. I then called corporate office of the hotel chain. They said they could not help since I booked through a 3rd party (booking.com).
They said had I booked directly w/o the 3rd party they would have been able to correct the situation. Customer satisfaction is not important to Booking.com LESSON LEARNED

Booking.com is a scam! We booked an apartment weeks in advance, paid the fee, received a confirmation... only to have our reservation CANCELLED the day before our departure. Booking.com's response was, "It's not our fault!" We desperately asked for help in finding an alternative reservation, only to be offered places of poor quality, in dangerous parts of town, or with not enough beds for our family. We got shuffled between multiple customer service reps - one hung up - only to be left with no help. Result - our kid's graduation trip CANCELLED! We will not be able to recapture this chance for a great moment. Booking.com CANNOT guarantee you a reservation. They claim that they have NO control over the owners of the property. A confirmation means NOTHING, and you can be left completely screwed! DON'T TRUST BOOKING.COM! Don't risk your trip with these scam artists. My next step? Repeated calls to the senior execs of this POS company to see if anyone has any sense of professional courtesy or customer service.

RUINED OUR VACATION. After driving 10 hours to our beautiful resort, we find out even though we have a confirmation # in an email from Booking.com that the resort was not notified of our reservation. Booking.com just pushes reservations through to gain revenue but never contacts your hotel to place the reservations. Nothing like getting to a place late at night and then have to go to plan B with an email confirmation in front of you with Booking.com. HORRIBLE business. Don't use.