Booking.comReviews 4,273

I've had one of the worst experience with them. The information provided on the bookings apps was completely different then the actual accommodation. The rooms did not have private washroom, the room was above the DJ floor, and the beds I had booked on booking were subject to availability. None of this information was provided on the bookings app. Once, I asked for a refund they have been nothing short of a nightmare. I had to make 7 calls to their customer service helpline and contact their online chat several times. Their representatives tell me that the manager will call me back but they never do. One of the worst experiences ever. Stay away from them and don't trust the information they provide.

Booked a room at the Days Inn in Canton. Room was dirty, hair on the floor in clumps, hair under the pillows on the bad, dead bug in between the sheets, bathroom door wouldn't shut and tv was dirty. We checked in and then went to an event. Back to the hotel 4 hours later and found everything in the room. Hotel would not refund me the $180 we paid for the room and when I contacted Booking.com, they said hood luck and working it out on my own as they couldn't help with it!

I booked a Villa and paid a deposit of 650 which is fully refundable, had to cancel due to Covid and surprise surprise the villa owner said i hadnt paid, had to send proof of payment, was then offered a voucher however opted for refund, now being told refund will take a month with no reason for this, booking.com now washing their hands of any help even though they recommend the villa. I know I will be robbed of my 650, do not use booking.com

I wouldn't even give 1 star to this site. I will never again use bookings for anything! We booked a hotel in late October for a wedding in May, Since Covid-19 we had to change the date. Booking would not offer a refund on the hotel. We called the hotel and they were happy to help. Once we changed the dates, booking would not send a confirmation number to us so we tried to contact them. Never got a responses. We ended up getting charged twice by bookings for the original date and the date that the hotel moved changed our trip too. Still have failed to receive a refund for the trip that no one used. Even the hotel has tried to contact them but NOTHING. Each time I have used booking there has been a problem, this one will be the last. I do not recommended ANYONE to use this site. They just want you money that's it.

Booking was struggling to take my credit cards and it kept saying that my cards were declined. I called my card companies and they said it was because booking.com was charging me $0 over and over. I called them and it was a fiasco where they told me it was their fault and they would fix it. They told me to go to the property and it would be okay. Even hours before the reservation I called and they said to go ahead and go. I arrived to find my reservation canceled. I called but they couldn't help me. I was stranded there with nowhere to stay. I booked 6 months in advance. I will never use booking.com again.

Booked a Hyatt hotel in Austin with these Thieves. Went to cancel and suddenly there was a notice that any booking placed before March 30th was non-refundable. So, my $620 stay was a permanent hit to the credit card. This little scam they have going with the Hotels is an outright fraud. There was nothing out there about a non-refundable room charge when I booked. This is outrageous during these times. You might as well give them your pin number and let them steal you blind. Don't go near this site! Its a criminal enterprise!

Lost over 2000 EUR due to corona virus restrictions for my Italy booking when I WAS ASSURED by booking.com agents that I'll get my money back if the government restrictions apply (and they still apply at this moment). But contacted them through chat and ALL OF A SUDDEN the forced circumstances on my reservation don't apply anymore. Will not use again - and plus, will remove my listing that's earning them thousands of euros a year.

Booked a hotel that met the basic and simple criteria for a $50 rebate once the stay was completed. Nice enough. Want to get the rebate? Good luck. First, you can't call in and talk to ANYONE that works at booking.com unlike, say, hotels.com. Everything is e-mails with offshore from the US who struggle with basic customer service and meeting those expectations.

In short, it took hours upon hours of e-mails, getting documentation together, etc. to even get this rebate. It's like a scheme set up to get you to give up. I didn't. I got that money finally credited back to my credit card after weeks of hassles. Not worth it. I will never use booking.com ever again. Way to go-you just lost a somewhat regular customer.

The property we booked ended up giving us the incorrect room type! Come to find out that the info that they rec'vd from the site was not the same info we provided and selected when booking. The property referred us to booking.com customer service for solution and we literally got NOWHERE! Their option/ solution was a $5 rate reduccion adjustment due to the room type being diff than the one we ACTUALLY booked for or finding us other accommodations@ 2AM in FL with 2 very tired children! I opted for the last one thinking we were going to get somewhere - the fool on the phn was trying to book me in a hotel that stated it's an adult hotel and there will be nowhere for my kids to sleep! No extra night at a discounted rate - no partial refund - no NOTHING but 5 whopping dollars! NEVER AGAIN will I book through this site!