Booking.comReviews 4,273

I hate giving them even a 1 star review because they are not even worth that. I booked international flights through booking.com in January. I called to have the date of the return flight changed and told it was going to be a $195 per person charge. Little did the very unprofessional customer service rep that I finally got on the phone (after being placed on hold for 30 minutes) I did my homework on the fare increase before I called to have the flight changed. When I asked him why the $195 fee per person change I was told because of fair increase. Total lie! I looked at both booking.com and the airline website and the new fare was only $63 more per person. When I tried to explain this to the not so customer service orientated rep who took my call he very rudely cut me off and went on what sounded like a "scripted" spill of that the price I was looking at was for a new fare not existing and I would have to pay the difference to change the
Flights. When I began to out to him that I would have to pay the difference in fare and it's not $195 per person but $63 per person he pretended as if he couldn't hear me and hung up on me. I also called the airline and was told it was only $35 per person to change my flight because it's an existing reservation but it would have to be changed through booking.com. I filed a complaint with booking.com and yet to hear back from them other than auto generated email. I will be canceling the hotel bookings I have made with them for my upcoming trip. Stay away from this company at all cost! Very sketchy to say the least.

We had booked a hotel for an upcoming Jays game at the end of June. After buying our game tickets, the hotel was cancelled without explanation. Not impressed. Talked to Booking.com and they said they might be able to pay the difference but AFTER the stay. Sounds too fish.

Becareful when booking a hotel with booking.com. They do not back there bookings. The hotel has any right to give you any room, so the room can be in the worse area of hotel. They are third party booking so they are given the left over rooms. The hotel has the right to do as they please. The hotel doesn't have to help you and booking.com won't help you. I stayed at Avanti international in Orlando. I stayed one night instead of the three. The place was so rude and the room was horrible. I lost three nights pay, booking would only refund me 30.00. I learned a very hard lesson. I will never ever use booking.com again and I just want to warn people to be very careful if they are going to use this site.

I did a booking for a service taxi and my booking was canceled. They say was me, but I dindnt cancel nothing, was a app mistake? I don't know.
I know i contacted them to amicably reactivate my booking or refund my money and they said they can't do that! Will I lose my money and continue without the service?

Please. It is not fair. I am a booking.com for many years, but this time was my fist time to use a taxi service and happened this. :/

No longer using booking.com. I received a confirmation for a stay at a motel (6 nights) for $513.02. I stayed for 3 of the 6 nights expecting a credit of somewhere near half of $513.02. But no... I learned that booking.com sent motel 8 a charge for the 6 nights of $906! Yet, the confirmation I received from booking.com stated in bold letters "The final price shown is the amount you'll pay to the property"! Ie, $513.02. I can't really blame the motel, but had I known I would be paying $906 dollars, I would had figured something else out. Now here is the kicker. The amount of my stay for 3 nights just happened to be $513.02! What's the chances? Booking.com didn't make good on the error, and motel 8 did not (again, don't really expect motel 8 to make good). In the future, should I ever book "ANYTHING", I will need to double-check and double-check again! Call the motel, etc. What is one to do when arriving at the motel with no other place to stay other than the car?

Booking.com made a mistake in a reservation I made in December, 2021, but refused to modify it even when Diamond Resorts, which owns the facility I was going to stay, agreed to modify the reservation. I ended up booking directly with The Suites at Fall Creek in Branson, MO that is managed by Diamond Resorts. Booking.com claimed they had no access to my information to cancel the reservation I made through them, neither were they ready to speak with The Suites at Fall Creek in Branson, MO, nor refund my money. They then asked me to contact Bedsonline.com, whom I had no business with. So, Booking.com charged me for a reservation I did not make.

To get your peace of mind, I strongly advise everyone to avoid doing business with Booking.com. They are scammers with customer service agents in Singapore, India, Egypt, El Salvador, etc., and they should be out of business altogether.

Horrible Horrible Horrible

Their customer service exceptionally untrained. I just lost over 3000 dollars cause they passed me around and did not responded to me on time. I will go Youtube on my experience

Outstanding service negative experience, service and stuff also the property all 1 start are mystifies a mean of safe and professional accomodations.
Stuff can't understand or communication is poor, money trump abuser l, pay them stay with our accomodations. Not refund provocation and insinuations - tragedy, online rubbish sense.
Property reception could show more responsibility just after 3 hours arrive at the property and treatenig do not provide or allowed for accomodations with out radical reason, just request to booking.com Cancel the reservation reason of not show customer.
What happened next?
Booking.com after 3 time of 30 minutes call about incident directly speak with support - they are just cancel and do not refund money event do not included any content about more.

They overcharged you on your credit card and claimed they can't find out why and of course they don't return any overcharged amount. Such A SCAM!

Whoever runs the back office has poor communication skills. When I tried to check in and showed him my confirmation, he attempted to lock it in the manager's office until I requested it back as proof of the reservation.

This is supposed to be a bed and breakfast. When I inquired about food, the response was "... we serve no food." This means no meals, no vending machines, not even a coffee area in the lobby for customers who wait for initial check-in. No breakfast, lunch, dinner snacks provided whether paid or unpaid. Then you are not a bed and breakfast. False advertising.

The outside of the building is deteriorating, unkempt with dried vines. I was given one old towel and not a set for a least one individual (solo). You do not receive a set, that is (1) large towel, (1) hand towel, and (1) washcloth. Nor was a towel provided for the bathroom floor. When he returned with one it had several stains not even of a consistent color as well as a hole. One stain was black, another was of a food stain. When I saw what he laid on the floor, I placed it outside the door to the left as it appeared to be a rag used when repairing a car or to clean something in the kitchen. The bathroom window has no curtain, covering or shade and faces the street view. I had to request a piece of fabric before taking a shower for privacy.

My personal property was stolen last night. I asked for the police. He goes and returns with elder male who pretends not only that he doesn't speak English well, but also stated initially that he did not know the number to the police/station. Eventually I was provided with one.

This place looks abandoned on the outside and you have to be a locksmith magician to open the door to your room after the first try. The only way the personal property was taken had to be in the middle of the night while I was sleeping as I had it lying on the bed. Major creep factor, violation of privacy and you know else was likely to happen.

They provide you with little to no toiletries. No shampoo, no conditioner, no lotion. I had to request for the toilet to be cleaned properly because fecal matter was stuck to the left of the commode. They provide you with a bar of soap about the size (a bit smaller) than the pinky finger of a normal sized young woman.

Don't stay here. Do not even look at the property. It is likely cursed. Low standards. No concern for the well-being of guests. Poor management. Pay the extra 30 pounds and book your stay at legitimate business establishment that adheres to the basic quality standards of receiving guests.

STOLEN property has yet to be recovered.

I book with Booking.com last February. I was told I could cancel without a charge by a certain date. I did have to cancel reservation and did it prior to the date given. It was a complicated transaction because I could not reach them by phone I had to do it on the computer and I had to pay a $37.00 charge to do so. I was never informed that there would be a CHARGE TO CANCEL. On top of that I was charged for a night on my next visa bill. I will NEVER use a booking company again. We have done so twice before and have been very disappointed.

I booked a hotel stay on Booking.com and completed the purchase for a room on
3/19/22. When I arrived at the hotel, the front desk informed me that there were no
Rooms available and that they would not be able to accommodate me. The front desk
Staff informed me that booking.com overbooked and were selling hotel rooms that are
Not available. I was not able to stay. I contacted booking.com and they have yet to
Refund me. They did not distribute the money to the hotel and did not provide me with a
Room. Now they are saying they do not want to give me a refund. All I want is my
Money back. Selling a product that isn't available is basically fraud. This is
Unacceptable.

Do not use this booking site. Requested a on day delay in check-in date. Their representative lied about contacting the hotel to change date and raised my my reservation rate $49.00 per day for the remaining 5 days. Spoke to 5 representatives to request change and none called be back or made the change. I will never use them again and suggest you not either.

Tried to book a hotel in Chicago, comes back saying there is an issue with my payment card and to use another. When I try to pay again I'm told I've already paid, and can't process another payment, and my American Express still shows a charge from them, but I've received no confirmation email. You can't speak to anyone if you don't have a confirmation number and pin for their automated system. I now have no idea if I have a reservation or not. Useless site and company if you can't get help with what should be a simple issue.

DO NOT USE THIS COMPANY OR THIS WEBSITE! IT IS A COMPLETE SCAM AND WILL TAKE YOUR MONEY, THE ONLINE BOOKING CHANGES YOUR DATES WHEN YOU SUBMIT AND WILL NOT DO ANYTHING ABOUT IT. CUSTOMER SERVICE MANAGER IS VERY RUDE.

Hotel was meant to be 4 star not even 1 star. Dirty sheets, mould, cockroach poo in cupboards, 2 inch dust under bed, bed broken and could feel springs, tiny room, no sound barrier was given ear buds! Hotel didn't care when left early was rude called booking.com to ask for help getting money back they hide behind hotel having no refund policy. Their site was misleading strongly recommended you never trust or use booking.com

I made a review through booking.com for a property in Juneau, AK. The property advertised that no cancellations would be accepted, however it was portrayed that changes could be accommodated. I requested a date change through the booking.com message portal and the host denied, saying I would have to contact them directly for a modification request. I contacted the host directly and finally reached them after two weeks of multiple ignored phone calls and emails, who then informed me they would credit me for a future booking if I cancelled the existing booking. Having this exchange documented in email, I cancelled the reservation and requested new dates. The host then said that since I had cancelled I was not eligible for a refund and that I was no longer welcome to stay at the property, they refused to credit my old reservation toward a new one as they had promised. I contacted booking.com regarding the fact the host had intentionally defrauded me and booking.com simply insisted that they would handle the issue internally and would not issue me a refund or accept changed dates. They clearly have no desire to resolve issues with dishonest hosts, so I will never do business with them again and you shouldn't either.

I've booked a taxi to airport in Budapest, paid it with my credit card. After few hours I received this message:

Unfortunately we have been unable to take payment from your credit/debit card ().
Since you have not provided us with a new payment method we unfortunately had to cancel your booking.

Money wasn't returned!

They got me out.of $600 wouldn't refund my flight ticket and wouldn't let.me re book my trip
They don't tell you you have to make changes within 24hrs of your flight! Will never book threw there site again!