Booking.comReviews 4,274

I would not even give this company one star. Do not book with them.
We booked a two bedroom apartment in Boston over 7 months ago and have paid the money in full.
We are due to fly out to Boston on Thursday this week as my daughter is running the marathon. However we have just been told that the apartment is now cancelled!
It is obviously a really peak booking period and the equivalent apartment is now almost three times as much money. Booking. Com have offered an apartment to us that is over 17 miles away from the original and will involve huge expense and time in terms of getting to where we need to be. This is all they will do in compensation! Plus the most they will offer in a refund is an extra £200 which will not in any way cover the extra £1500 we would need to rebook a similar apartment. They have now stopped answering our calls. We are stuck between a rock and a hard place as we cannot alter the timings, flights are booked and paid for and the race is also paid for. We have no alternative, other than not going, than to pay an exhorbitant amount of money to find another place to stay. I am SO angry with Booking. Com! They have similar apartments in the right place on their site but will not transfer us to them. Do not trust them, do not use them, never book with them.

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Never will I or do I recommend to book a plane ticket through them. No where during the booking process will they let you know if tickets are refundable or not it says there may be a charge but not that you can't refund or rebook. My passport did not arrive in time of my flight and they would not allow me to change my flight dates. I did not want any money back just to change dates while I waited on my passport. They where not helpful at all on my matter and just took almost $3,000 of my money. After the fact I went through the booking process straight from the airline and it shows you multiple times if a ticket is non refundable unlike the booking.com process. I will never book through these ppl again for anything! I work so hard for my money just for them to take it. I would have never book the tickets if I would of known I couldn't change them if I needed to.

A couple of days ago I booked a hotel in Maine online trough this company and got a confirmation number for my stay, I then had to speak to the hotel about something so I called and The hotel told me that they could not find my reservation! That made me really nervous so I called booking. Com again and explained everything. The rep could barely speak English ( I'm sure that their reps are based out if India) and as I started to inform him about the problem he intentionally hung up on me, in which made me even more nervous. So I called again and got another Hindu speaking rep in which she said that her name was Jane, and again I started to explain the problem to her and I demanded that she call the hotel while I was in hold to see what is going on, so she did and she came back on the phone telling me that we needed to cancel the reservation and rebook it because if server problems! She then told me that I had to pay 1,000.00 upfront and the rest when we checked out of the hotel. She then proceeded to tell me that right when I called that Booking.com was having a promotion and that I could get everything, including taxes and fees and lunch breakfast and dinner for 2500. 00 opposed to the 3175. 00 that I had previously booked, but in order to do that I had to download an app and that she would walk me through it, so I explained to her why would I need to do that? She worked for the company shouldn't she have that info already? She then was getting very short with me because I was questioning her, and she wanted to book my trip in a hurry! I then told her that I felt these were all signs of a scam! And then she got very nervous and wanted to get off the phone. I would NOT trust this company at all! I could just imagine if we would of went all the way to Maine to find out that we had jo reservations! The hell with this company and their reps too! Beware!

Fraudulent website! Beware. Do no use booking.com they are dishonest scammers. I will never use them again.

I recently booked a hotel for two nights through Booking.com. The rate quoted was $139 per night, when I was charged (a few days before the stay), it was charged at $189 per night. I contacted Booking.com, the agents on chat were responsive, one even stated that I was quoted $139 but charged $189. Easy fix right? Wrong! The bottom line is there is no one above the chat to talk with, and they simply said I needed a screenshot of the quote! What? Does anyone do that - lesson learned? Don't use Booking.com

Having a hard time recovering a refund from a hotel stay, going to file a complaint with consumer services, they leave you on hols until you hang up from waiting so long also extremely unpleasant and unprofessional.

When we arrived at the property I booked through booking.com we found old food in the refrigerator, beds with no linens, and piles of dirty linens and wet towels on the floor. Immediately we called the owner to resolve the issue. He couldn't contact his cleaner so he had a local friend come. The friend did basic bathroom cleaning and used the laundry in the unit to wash the linens including the queen size comforters. The beds were made except the comforters which were in the washer and dryer. It was getting late so we asked the friend to leave so we could put our 4 kids to bed. We said we would finish the comforters. Unfortunately they took so long to dry we couldn't use them that night and slept without blankets. I emailed the owner in the morning to let him know and he said he would refund our cleaning fee. After I left an honest review of the property the owner messaged me and said he would not be refunding our cleaning fee due to damages. He sent a photo of a comforter with holes in it which I also took a picture of since his friend was the one who put it in the washer. There was also a photo of a loose doorknob which we did not damage. There is no proof we caused any damages since the property was not cleaned or inspected before our arrival. When I contacted customer service they said they would contact the property owner about the refund. After making contact they said there would be no compensation which is unacceptable.

They let the worst ranked hotels use there site and booking. Com knows these hotels are terrible and rip off people and they still allow them on their site because of the money made. The customer does not matter,, it's all about how much money they can make,,,, very bad site that I will NEVER use AGAIN! °

I bought fully refundable first class tickets, but had to cancel. Cancellations are apparently routed through a 3rd party called GotoGate (or something like that). Their customer service agent put me on hold, then came back to say the fare was not refundable. I told him I was near certain that it was refundable. He maintaiend that it was not. We left the conversation., I phoned back a week later, spoke to a different agent who after putting me on hold for a bit, gave me the exact same line as the previous. I again expressed my confidence that the fare was refundable but he maintained his position. By now tired of trying to squeeze my money back out of them, and also having other things to do besides sit on hold and/or argue with an agent on the other side of the planet, I reluctantly agreed to accept a flight credit for a later date. The next day, still felt suspicious, like I had been scammed so I finally phoned the airline (American), who told me in no uncertain terms that the fare had in fact been fully refundable. The GotoGate/Booking.com agents had intentionally been lying to me the entire time, on multiple occasions. I called them back the following, explained what had happened, they then told me they would have to contact the airline. I am still waiting to see what happens. Regardless, I will never use Booking.com again.

In May 2021, Booking.com took full payment of 4435Euros for our 2 week reservation for a Greek villa for August this year. Last week they emailed to say they had made a 'mistake' with the price and we had 24hrs to pay an additional 4765Euros or they would cancel the booking and return our payment. We emailed to say we considered this a breach of contract but their reply did not answer any of our points, and repeated their demand for more money. Whilst we tried to get advice on what to do, booking.com refunded our payment. We have lost money on the exchange rate and also on the flights we have booked. Booking.com also were re-advertising the villa for the dates we had booked and paid for while they were demanding more money from us; very sharp practice. This company should be avoided at all costs.

I booked a reservation for 6 nights in Sarasota. Cancelled my booking in less than 40 min and they kept 300$, booking.com says it's not them and the property says it's not them!

I didn't check these reviews and it was a complete scam. Not going to use that site again. Booking.com is a complete waste of time. I got my refund eventually but it took time. And was super annoyed.

We have used Booking.com for hotels for over 5 years all over the world. Last year I would've given them a 5 star review, but I never had to deal with their customer service. I booked my first flight with Booking.com this year, and when the airlines changed the flight, Booking never informed us. We are losing money on non-refundable hotels (also booked through Booking) & busses, and Booking.com will not do anything to make up for their mistake. They're customer service is useless and not accommodating.

I tried to book a room at oyo hotel in las Vegas it was listed for 165.48 cnd
I went to book it it looked like it had gone through Booking had taken my money off of my credit card
Then i get an email saying that it did not go through and thry were refunding me my money but it would take 7 days Then i check their web site a hour i see the room is still available for 165.48 I call booking up i was told it did not go though because of internet failure That bull $#*! they want me to buy the higher price Room Booking should honor that price because a room was offered for 165.48 i paid 165.48 off of my credit card offer and acceptance it a contract If they had not taken that Payment I would not have cared