Booking.comReviews 4,274

This review is about their rental car division. I paid for car A (which I wanted) and they gave me car B (smaller, not enough room, not what I wanted). Bottom line - don't ever rent from rentalcars.com. Yes... you WILL get a car. NO, you will NOT get the car you PRE-PAID for. I ended up speaking to 5 customer reps during the course of a 72-minute call. Result? "We will look into your case, sir." I've probably booked dozens of hotels on Booking over the years. But, because of their choice to ignore their mistake, I choose to never use them again - and share my experience on reviews like this.

Wish I'd have read reviews before I booked my hotel on this website. Booking.com offers a price match, however the difference is $300.00 and they keep telling me the reservation doesn't match for the price match. I've sent them the website link, screen shot, etc. I went to the hotels website directly and that's where the Price is $350.00 cheaper! I can't cancel thru booking, as they want to charge me $515.00, the same day I booked. What a ripoff!

Hi, I am writing this review fully disappointed at bookings for having fake people on the site who steal money. I was having guests arriving in my country went to bookings and booked, sometime after I was sent an email from bookings detailing I should pay before a certain date and when I did, the property supposedly canceled my stay and I haven't been able to reach them since. Its a horror for people using the site. Please be cautious and always pay after you have seen the property/ been/ or arrived at location. Now the LAVISH VILLA is not even on the site where I booked but I was able to obtain some screenshots to prove my experience.

It's not the first time that I make a reservation that is very desappointing and not at all like the description in the site of Booking.com... I asked to get a refund and got NEVER been understood and reimboursed... I won't book with them again even tough I was a "Genius 3" (which means 'very good client").

When you pay $259.66 for a motel room and you have a brother that has just been placed on Hospice, they refund $10. Booking.com should be shut down by the FTC

Booked a hotel in Florida. Booking. Com texted my wife and said the hotel was having electrical problems. We would have to cancel or stay at a motel 10 miles away. Cancel for a full refund. Later that day my credit card was refunded $35.00 and was charged a $815.00 cancellation fee. I'm still trying to recover my money, and customer help desk, just hangs up on me. This is a complete scam. Do not believe the commercials. Instead of Booking. Yeah, they should have said, Booking. SCAM

I thought I had reserved a stay in "Pueblo Mágico" Taxco, Guerrero but since Booking.com itself had no more hotel vacancy they diverted my options to a city an hour away. The website carefully hides this from view and si I unknowingly reserved at the Hotel Centenario. I realized this the morning of the prográmeles stay But Because I am unfamiliar with the area I decided to go thruough with the reservation. Only to learn it was 60 km away and not 30 km as the hotel personel told me. At the hotel, several employees where well aware of this modus operandi sin other guests had been diverted on many occasion.

Also a hidden comission is charged u pon arríval. The website price of stay was 2200 but I was charged 2681 pesos with no reason as to why I wasn'n informes previously.

Worst service with no reason they canceled our reservation today in NY, just a couple hours before we got into the city. We were travelling and then we read the message we webt to the hotel and they charged us twice the price we vooked months in advance, unfortunately we had to pay because is late at night we don't know anyone in the city our only option was staying on the street…. But we have no money even for stay the rest of the weekend. The only answer from Booking is sorry not our fault. NEVER EVER AGAIN we will use or recommend this nasty page

This is terrible experience to coop with booking.com. A guest booked two rooms for two nights (25th -27th of March) in my place (Booking number: *******786), but the guests didn't show up and I marked as No Show on Booking.com system following Booking.com's procedures. After that I was NOT able to get his credit card detail, even I am sure his credit card has been validated by Booking.com. Then on 28th of March I give a phone call to customer service to explain what happened, the customer service told me that, "Don't worry, booking.com financial team will charge from guest and provide the virtual payment detail for me before 2nd of April". However, until 2nd of April, booking.com financial team cancelled this reservation with a reason of "This reservation's no-show fee could not be collected from the guest.". So, I did a phone call to the customer service again on 8th of April, the CS confirm with me that reservation was cancelled by booking.com, not me, not guest. The funny thing is, that same guest booked a room for two nights (29th April to 1st May) again with me (Booking number: *******338). And under this booking, I can see the mobile phone number is exactly same as the previous reservation. And also, his Card validated by Booking.com again... Obviously, the financial team on Booking.com could make the charge on his card, just don't want to transfer to me. After this, no matter how I connect CS, they just reject my request at all. Booking.com is stealing my money like this! Break the law, I really hope some economic police should involve this case. If they do this kind of stealing every day per certain mounts of host, think about it, how much money they could stealing, billions of billions...

DO NOT USE THEM! This site pops up when you try to go to any brand car rental and appears to be the car rental agency itself. I travel a great deal and always book directly with car rental agencies - not an online booking company that makes it's money by ripping people off. Their website states "free cancellation". Every car rental company that I use allows me to cancel up to the time I pick up the car. When my flight was changed 12 hours before departure I had to cancel the reservation and booking.com charged me for the entire rental.

I booked an accomodation by filtering by pool and bar, when I arrived to the hotel, both facilities were not available. I sent 2 message to Booking customer service and I opened a complaint and I have never got an answer...

The customer service was the worse I had ever seen. They canceled my hotel reservation without agreement. Furthermore, they asked me to buy booking.com gift card at CVS in order to rebook the hotel for me. I was so disappointed about it. Even senior manager was not being helpful at all. I won't book anything through booking.com again.

Second worst company I've dealt with in the hospitality world, nudged out only by Marriott. Claim they "price match" but then pulled the sketchiest dodge of all time not to have to honor it. And their supervisor was a snotty jerk who couldn't have been less helpful.

Do yourself a favor: use them solely as a research tool. Then book directly through the hotel and benefit from their special rates and actual understanding of the word "hospitality."

BOOKING.COM WILL NOT ISSUE REFUND... SAYS ITS THE HOTEL, BUT BOOKED THROUGH BOOKING.COM... DON'T BOOK WITH COMFORT INN AND SUITES... I WAS ON HOLD FOR 1 HOUR WITH NO RESULT... STILL CHARGED MY CARD... I BOOKED AND CANCELLED WITHIN 5 MIN. AND STILL NO REFUND ITS BEEN 3 WEEKS TO DATE. NEVER WILL I USE BOOKING.COM. ASH WAS TERRIBLE CUSTOMER SERVICE, APPARENTLY SENIOR LINE WAS NO HELP EITHER FOR REFUND. COMPLETELY UNSATISFIED, NEVER USE BOOKING.COM, NEVER!

You were rude about the transfer to a supervisor stating it would be pointless and I feel as if you were completely insensitive to my situation we were in an unsafe area to start with and I hated being proposition by the normal patrons of the community to engage I sexual activities for various forms of drugs though the fact that it made my blood boil did in fact take away from the cold The cold outside was no where near as COLD as the pretentiousness that was tossed at ne by the booking agent that received my call secondary I am beyond disappointed and hurt by the fact that I was treated in such a manner by a cooperation that I have not only spent thousands with but had and yes I say had been a stock owner for... I dropped all my shares immediately... I will not be booking with you again unless some type effort to reconcile this incident is made and yes I understand that I don't owe me a dime but still I feel like in the position that you play I would have at least covered the night with a comped room I mean it's 100 dollar a night average what's that to a billion dollar a year operation... just sad with great exhaustion I conclude go **** yourselves booking.com

P.s.
Let me interject that the only reason that I was even in thus situation is because booking.com put their stamp of approval on a hotel or shall I say roach motel that not only took my money for me for my deposit which was $50 by saying that my payment was denied when in fact I have proof that my payment was removed for my card from the premises but call the cops on me after saying such and tried to have me removed from the property... where I remained outside with all my belongings looking pathetic might I add... after being told by the police that I should take them to claims court and there's nothing else that could be done for 8 hours standing in the freezing cold I then made the call to booking.com was shuffled around multiple times and finally was told to go f*** myself didn't care that I should have suffered an egregious pain or injury before they would comp me a room for the night which is just what I feel should be standard procedure in such situations I mean hell spend tons of money with them so what does it matter to them $100 might break the bank petty Betty my new name let's get ready to rumble see you on the next site booking.com

We used booking.com to book a room at studio 7 barker heights. I paid for the room immediately on booking.com web sight we arrived at the hotel to be told that no rooms were clean so we could not stay at the hotel. It has been over 2 weeks and I still don't have a refund
Booking.com will not call and their is NO contact info to call them directly.
Do not use this sight. It is a TOTAL SCAM

DO NOT BOOK ANY RESERVATIONS WITH THIS SITE! IF YOU CANCEL WITHIN THE ALLOTED TIME AND THEY HAVE ALREADY CHARGED YOU, YOU WILL NOT GET A REFUND! SAVE YOUR MONEY AND BOOK DIRECTLY FROM WHATEVER VENUE YOU ARE TRYING TO RESERVE! BOOKING.COM IS A FULL OF SCAMMERS!

THIS IS THE MOST FRAUDULENT APPLICATION EVER! SHOULD NOT GET EVEN ONE STAR! THEY STOLE £600 FROM ME, $#*!ING PIECE OF $#*!S! ALL THEY $#*!ING CARE ABOUT IS MONEY NOT HOW YOU ARE OR HOW YOU FEEL! I WOULD NEVER RECOMMEND ANYONE BOOKING WITH THEM! HOTELS.COM IS A GREAT ALTERNATIVE!

Every time, I've had a problem with booking it took hours to resolve, and the resolution made absolutely no sense. While booking multiple hotels, my credit card was charged as Hotel without any indication of which hotel or confirmation number. The charges were completely different from what was quoted, and I understand there is an exchange rate issue, but I had no idea if the many hotels booked which ones they were referring to. Lastly, I guess I'm the only one that has ever had this problem. I put in a date and a hotel, and the reservation was finalized with a different date. I have always booked hotels with a cancellation option, it turns out the reservation had no cancellation option and I could not cancel even though I called booking 2 minutes after I made this error. Furthermore, I'm not even sure if it was me or booking.com website, as I am usually very organized when I am booking. It's hard to believe the 24 hr law of allowing you to cancel without any penalties is not being applied in this case or any case. https://www.dca.ca.gov/publications/legal_guides/k_9.shtml. I believe booking.com needs to give people a chance to correct a problem especially if they are good customers. So far the last several trips have been an issue and each time, after repeatedly calling I received many apologizes but no help. I don't need apologizes from a company I am using I need results. No wonder American Express is so popular this company takes care of its customers.

#longpostalert DO NOT USE BOOKING.COM! I prepaid a hotel room in Savannah, GA, after my flight was canceled. Because the PGA Masters Tournament was in town that week, finding a room was no easy task. When I arrived at the hotel, however, I was told the hotel was completely full. I contacted Booking.com on the spot, and the chat line told me to take it up with the hotel. I then asked the chat line agent to call the Manager of the hotel, and gave them the number along with Manager's name. They called while I was still there. The Manager confirmed to the agent via phone that there were no rooms available. Booking.com then told me I needed to provide them with proof of my replacement hotel booking, and said the hotel must also reply via email to them in order for them to issue the refund. I have my receipt for the replacement hotel, and I have a written confirmation from the original hotel confirming they have replied to Booking.com's email advising them to refund my money. I've tried following up via their app as well as by phone with no success. I finally had to call my credit card company to open a disputed charge just to be sure I get my money back.