Booking.comReviews 4,274

Have used Booking.com for well over a decade, and jumped on board at its inception leaving Travelocity as my primary travel site for Booking. The site was easy, had great options, reviews, and if you needed to get help, or ask a question, it was a call away, a chat, or an email sent to get a reply. Not sure what the brain-iacks at Booking.com have done over the last year, but their site is garbage, deceptive, unreliable, and god forbid you should need to contact them for help as none of the options in the Help Center work, or are li ked to anything. There is Zero customer support, and for that reason alone, I am leaving them as a Genuis Level 3 customer.

You had a good thing going there Booking.com, but going full robotics, and algorithms has made you a crap service.

My payment went to Booking.com, not to the airline who cancelled my flight and then then said "talk to booking.com, who then said "talk to the airline". After three weeks, no resolution. Go out of business as soon as possible both you and spirit airlines. You both really suck

The hotel we booked had bed bugs and we ended up paying double the price for a new hotel and booking.com refused to help with anything

Evidence of the mistake made by them deny their mistake of sending to the wrong hotel and to resolver they apology and $25 dollars from a millionaire company! A pay $50 more for they lie! Hate it! I stay with orbizt

My hotel reservation was canceled two months ago by Booking.com because they stopped working in Russia anymore, but I still haven't received my refund! Thieves!

We reserved an apartment with Booking.com for the end of March 2022. Called Grosvenor Gardens 3/28-4/2. Not the apartment on the photo. Good location, near Victoria Station in London. BUT, gnats or fruit flies all over, dead lady bugs, leaky toilet that tipped in every direction(scary). Claimed it was a king bed with sofa bed, NO. King bed but the sofa bed was just a sofa for one. No directions for appliances, the dishwasher & oven never worked! Very dirty windows, no liquid soap to wash the dishes. On our last morning there we were woke up with all kinds of noisy construction at 6:30am. I called Booking but no answer. They were always closed! I did use the message area to send our SOS about 4 different times, NO RESPONSE.
I WILL NEVER BOOK WITH BOOKING.COM EVER AGAIN! Cost us $335.00 per night. It was quite small and cramped for the 3 of us. Don't use them ever unless you like getting swindled!

I booked a hotel in Gatlinburg, Tennessee which turned out to be a total dive. It was so bad, I stayed only one night and cancelled, billed for another day. When I came home, I tried to write a review on Booking.com only to find out that they don't allow people who cancelled to write reviews!

The hotel was very run down and undergoing construction. No water between 8:30am and 5:30pm. Ironically the photo on Booking.com continues to be a pool which is currently CLOSED. Internet did not work. No breakfast. Dirty floors, with visible patches of dirt. Furniture scratched and dented, and belongs in a dump. Cracks in the tiles. Black goo smeared in the corners of the shower tiles to cover gaps. Room used by staff to dump cleaning chemicals. Hallways had permanent visible stains in the carpets, dents in the walls, peeling paint. Bathroom mirror must have broken, left the half-broken mirror clips, and stained impression on the door. Foyer and elevator filthy. It was the worst hotel I have every witnessed. No honest disclosure of all of these things prior to arrival. Don't trust Booking.com

If I could give this company less than one star I would. This was the worst company I have ever dealt with. NEVER, I repeat never book with SCOAST LLC or with Booking.com. The apartment I rented for a few days in Miami was in terrible condition when my friends and I arrived. The floors looked like they weren't cleaned as there was dirt and stains all over them as well as the table. The linens were stained, there was a horrible smell in the apartment. The bathroom was gross and was not a place I would be able to get clean in, I felt dirtier just standing in there. Most importantly I did not feel safe staying at this place. There was no deadbolt lock on the door, the door could be easily jiggled open and that is an extreme hazard to the well being of the people who rent the place. I called SCOAST LLC customer service to tell them the issues I had with the place and request a refund. They basically told me I needed to stay there that night and the next day they would maybe be able to send someone out to take a look at the apartment. I told them I needed someone to come out that day so they would understand why I am requesting the refund. After going back and forth with phone calls and emails I still hadn't gotten anywhere. I went to Booking.com since I had booked the rental through them I figured they would be able to give some assistance. WRONG. They were absolutely no help. I got disconnected from multiple phone calls with them and then went back and forth through email just for them to tell me that SCOAST LLC wouldn't accept my request for a refund and there was nothing that could be done. I am furious of course at this point, who wouldn't be. My friends and I are on vacation. We don't want to be dealing with this nonsense. I called my credit card company and started a dispute that same day and ended up booking a different apartment to stay at for the rest of my time there. My vacation was March 3-7, it is now almost two months later and I am still disputing the charge. This was a terrible experience and I hope I can save a few people from booking with either SCOAST LLC or Booking.com as they are horrible companies who don't care about their customers and only care about money.

The staff interactions were pleasant. We did not stay here because the rooms were overbooked. We used booking.com to reserve one room as we were driving, as coming into town. We arrived (WE WERE THERE IN PERSON) and the staff though apologetic and nice reported they did not have a room for us.

She reported she had to cancel the reservation. Key word I heard was HAD. TURNS OUT THEY DID NOT INFORM BOOKING.COM. We did not call booking.com about this, but right away through booking.com reserved at a different hotel in Florence. Florence Inn did not charge us for the room BUT BOOKING.COM did. Concerns and WHAT TO DO IS BELOW:

Weary traveler if a hotel is reserved through a middleman/agent like booking.com and especially if the hotel overbooked and THEY cancel your reservation do this:
1. Ask why room not available
2. Get name of person at hotel you are communicating with
3. CALL BOOKING AGENT (middleman) RIGHT THEN AND THERE AND PLACE STAFF ON PHONE. INFORM (in this case booking.com) booking agent you are there and room not available so this reservation needs cancelled. Make sure they know you are there, not a no show, and hotel had to cancel not you.
4. Get the booking.com agent name.
5. Then go immediately to the site (in my case a downloaded app for booking.com) AND send a message to customer service, with all details of what transpired. This is so names and interactions and times are in Writing.
6. The next morning check the site (in this case booking.com) make sure this reservation shows it WAS CANCELLED. If not reflected cancelled ie reservation still open THEN CALL, call customer service right away, CONTACT THEM BEFORE THE CHECK OUT TIME WOULD HAVE BEEN.

Then hopefully you will not be charged by booking.com.

On December 22,2021, I mistakenly booked a reservation at Grand Baymen Gardens at 12:18 a.m. Once I realized I had mistakenly booked with you, I immediately contacted the property and booking.com to request a cancellation.

Booking.com sided with the property. They refused to work with me. I contacted booking.com customer service and the CEO and received no help in resolving this.

The cancellation policy shows a 50% fee if cancelled on the 21st. Since I booked on the 22nd, it would be impossible to cancel on the 21st. I have proven my cancellation, so I shouldn't be charged a no show 100% cancellation fee.

I'm only asking for understanding my situation and doing the right thing by refunding my $2030. 12 charge.

--
S Wilson

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Booking.com can cancel your paid and confirmed reservation just few days before your trip and leave you in deep trouble. Besides they will promise you to refund your money but they never do! Instead they will keep your money and keep telling you three months later to wait for your money. Booking.com is a case of con artist business that should be taught in business school

What country is this Booking This must be from a third world country, nothing works. The customer support is ridiculous. Their 24 hr assistance a complete lie

I "like" when she (host) threatens with pepper spray, because you dare to argue with her.

Calle Juan Ortega 32, Alicante, Spain

Because you are not allowed to return after 23pm after easter processions (like carnaval) in Alicante.
It was not described in her rules, but do you think she cares about it?
She gets mad crazy and calls the police.
But she is free to return 5am and make the noise everywhere. If you like to play the master and slave then you found a good place to try.
She talks loudly with her friend 6am on phone, then comes to bathroom and asks why I making the noise with water.
If you argue you will get evicted, without the refund. And it happened.
Not the first time in her accommodation history. As she has another account and the same story happened to another traveller from Austria in her property
She talks with her dog and with herself frequently. Come, listen and enjoy
You can sniff smoke of cigarettes, which she will spread to the flat, because she likes to close the ventillation. If you open, she will find and close again.

No refund refund from booking.com
No INVOICE from the property

I accidentally made a reservation with the wrong dates within an hour I tried to change it. Booking.com will not allow me because they said the property was not answering the phone. So I called the property myself and they answered and told me there was plenty of availability 2 months later booking.com has yet to help me change my reservation. Telling me the property still does not answer that is a lie cuz I called today and they answered.

They took 500 dollars out of my account and said they can't refund it. Then they proceed to say go to the store and purchase a card for another 500 and then they would cancel the complete refund in 90 business days. Who has $1000 to throw away. I have kids and bills. I just don't understand thieves. My hard earned money stolen. No refund.

I booked a private residence through Booking a month in advance of my travels. Host was supposed to send check-in instructions at least a week ahead of my booking. No instructions were sent, despite my multiple attempts to contact Booking and the host all the way up through the day of check-in. Booking then canceled my reservation, blatantly lied about me being No Show, and rejected my dispute through my credit card.

Booking is on my blacklist, do not use unless you want to be stranded with no accommodation in a foreign country, I would never go back again.

I had a reservation booked weeks in advance at a Days Inn in Portsmouth, VA. Unbeknownst to me, the hotel canceled 30 mins before my arrival. They claimed they tried to run my card and it was declined. This was total BS as I had $84,000 in that bank account. Basically, the hotel - all hotels - lose money if a customer books any 3rd party ap so they will cancel and make more money if someone walks up and pays the regular nightly rate. This is what they did here, cancelled my reservation - lying about the credit card decline -because someone walked up and paid $115 as opposed to my $84 reservation. I contacted Booking.com and told them of this and that I had to pay $20 more to get a room and no offer to reimburse me. Just a 'sorry for the inconvenience.' I told them, 'Well, sorry for the loss of a customer.' They didn't care. Avoid this company. They don't care about you and will hang you out to dry before losing a penny of their own money.