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The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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Last month I had to travel to china on an urgent basis. I needed my tickets for less and got it from this website. Thanks a ton!
Recently I got my tickets from this website and loved the price and quality of the service.
This was clearly not the situation the first time and then I wasn't happy. But this time i. E. a month back when I got my tickets to Italy, I was surprised with the price package and the overall service. A pleasant change!
Have got my tickets done here for a couple of times for my official tours. It’s cool.
I booked tickets for Norway through online but got stuck at the point where I had to pay for it. It did not process any further, so I called up the helpline desk and with a relief they cleared my transaction and got my ticket.
My experience so far has been great! Low priced tickets and quality services. So far so good.
It took some time to speak directly to an agent but the agent was very polite and helpful.
For my business I often have to keep moving in and out of India to Singapore. I always aim
For low priced tickets. Even though my transportation is reimbursed by my company, still I want the charges to be as less as possible. This website provides the best priced tickets for me.
Last year I had booked a flight to Peru and faced some issue with the site and the ticket was
Delayed. But now when I had planned to go for a vacation to Greek, I was looking through lot of sites. For a change I went through bookairfare.com, and it really have improved a lot with their site and even sent the ticket right on time.
Whilst navigating and booking my tickets to Mexico, I actually lost track of the process. I was completely lost and needed help. As I called up the customer care department and Jack looked into my problem and within a few minutes it was all solved. That was good help.
I had previously booked a flight to Greece and the service was very poor. But recently my colleague was talking about the good service of the website. So out of curiosity I went through the website and was very surprised with the Improvement of their service.
I have been buying air tickets from this website for a while and I must admit of being able to purchase discounted tickets to places like Australia, Rome and Paris. The website provides lucrative travel packages choosing the best destinations and then makes it totally available on budget.
Above everything else I love the ticket pricing structure that the company follows. Most of the times you can be rest assured to be in for real good flight and travel deals.
I have been getting my tickets on and off from this website, both for family and personal tours. I never encountered a problem and I am quite happy with the services.
When I try to purchased a ticket their website got an error but their charge me. I wrote a appeal letter. Please cancel it. But they reply me as a following email.
#######################################
Thank you for contacting Bookairfare.com
As per the airlines fare rules, your ticket is non-refundable and non-transferable. However, as a good will customer gesture, we can offer you a refund if you agree to pay the cancellation penalty of 25 USD (New charge per passenger) and you will get a refund mount of 140.35 USD in 2-3 billing cycles.
If you would like to cancel, reply on this e-mail by typing " I AGREE".
Best regards
Jackson
################################
The supervisor was equally unwilling to help and very nasty. I made a huge mistake booking with them. This agency is scammer. They charge my account $561 for their mistake. I do not recommend you purchased any ticket from them.
On my friend's recommendation I checked-out this website to book my tickets for Milan. But
I wasn't very happy, as I did not get a good deal.
This time when I purchased my tickets to Philippines I was amazed at the discounted price.
Really impressed by the service.
This is the first time I booked my tickets from this website to fly down to Denver City, for a conference. The experience was good and the prices were cool. Thank you.
I travel frequently and in the past 2 months have been using bookairfare to get my tickets for Delhi, Manila, Bombay and London. The prices are great and the services awesome.
It was many times that I called them for helping to book my ticket online, the customer service are always there to answer.
I am a frequent traveler for my business meetings across the European countries. This website always helps me in getting cheap tickets. I have recommended it to my company employees as well.
Answer: I heard you have done before took money more than normal price' like extra $50
Answer: Dear Paul, We understand the situation and apologize for the inconvenience caused. Please be advised that this criteria falls under credit card verification policy where we try to verify the details since it was a Third Party Payment. We were unable to verify the card details hence the advanced information was requested to avoid any Fraudulent Activity. The details are requested for the own safety and we tell all our customers to hide the information which they are not comfortable sharing on the document. Your booking stands Cancelled as per the request and an email has been sent as confirmation. Feel free to write us back at [email protected]
Answer: Dear Customer, We regret for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have our Supervisor/Manager contact you immediately
Answer: Dear Anna, We appreciate the opportunity to answer your question. When you book your reservation online, you will be asked to select a seat basis your preference (Window, Middle or Aisle). Once the booking is complete the system will automatically assign seats basis your preference provided the airlines offers & accepts advance seating assignment. In case, the airlines doesnt offer or accepts advance seating assignment, you will need to call us i., e the travel agency or the airlines directly to request a preferred seat. Please keep in mind that the airlines may charge for certain select seats. For more information, you may call and speak with one of our travel advisor on 1-855-282-6507
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