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BookAirfare

3.7

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BookAirfare Reviews Summary

The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.

This summary is generated by AI, based on text from customer reviews

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Romania
1 review
0 helpful votes
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Cheap tickets to China
October 22, 2015

Last month I had to travel to china on an urgent basis. I needed my tickets for less and got it from this website. Thanks a ton!

Date of experience: October 22, 2015
Czechia
1 review
0 helpful votes
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Second time lucky
October 21, 2015

Recently I got my tickets from this website and loved the price and quality of the service.
This was clearly not the situation the first time and then I wasn't happy. But this time i. E. a month back when I got my tickets to Italy, I was surprised with the price package and the overall service. A pleasant change!

Date of experience: October 20, 2015
NL
1 review
0 helpful votes
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Decent cool website
October 18, 2015

Have got my tickets done here for a couple of times for my official tours. It’s cool.

Date of experience: October 18, 2015
GB
1 review
0 helpful votes
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Helpline is helpful
October 17, 2015

I booked tickets for Norway through online but got stuck at the point where I had to pay for it. It did not process any further, so I called up the helpline desk and with a relief they cleared my transaction and got my ticket.

Date of experience: October 17, 2015
Greece
1 review
0 helpful votes
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Good experience
October 17, 2015

My experience so far has been great! Low priced tickets and quality services. So far so good.

Date of experience: October 17, 2015
NL
1 review
0 helpful votes
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Polite Agents
October 16, 2015

It took some time to speak directly to an agent but the agent was very polite and helpful.

Date of experience: October 16, 2015
Washington
1 review
0 helpful votes
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For my business I often have to keep moving in and out of India to Singapore. I always aim
For low priced tickets. Even though my transportation is reimbursed by my company, still I want the charges to be as less as possible. This website provides the best priced tickets for me.

Date of experience: October 16, 2015
Washington
1 review
0 helpful votes
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Improved website
October 15, 2015

Last year I had booked a flight to Peru and faced some issue with the site and the ticket was
Delayed. But now when I had planned to go for a vacation to Greek, I was looking through lot of sites. For a change I went through bookairfare.com, and it really have improved a lot with their site and even sent the ticket right on time.

Date of experience: October 15, 2015
GB
1 review
0 helpful votes
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Whilst navigating and booking my tickets to Mexico, I actually lost track of the process. I was completely lost and needed help. As I called up the customer care department and Jack looked into my problem and within a few minutes it was all solved. That was good help.

Date of experience: October 14, 2015
RU
1 review
0 helpful votes
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I had previously booked a flight to Greece and the service was very poor. But recently my colleague was talking about the good service of the website. So out of curiosity I went through the website and was very surprised with the Improvement of their service.

Date of experience: October 13, 2015
Texas
1 review
0 helpful votes
Follow Dianne B.
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I have been buying air tickets from this website for a while and I must admit of being able to purchase discounted tickets to places like Australia, Rome and Paris. The website provides lucrative travel packages choosing the best destinations and then makes it totally available on budget.

Date of experience: October 12, 2015
India
1 review
0 helpful votes
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Love the pricing
October 11, 2015

Above everything else I love the ticket pricing structure that the company follows. Most of the times you can be rest assured to be in for real good flight and travel deals.

Date of experience: October 11, 2015
GB
1 review
0 helpful votes
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Overall good service
October 10, 2015

I have been getting my tickets on and off from this website, both for family and personal tours. I never encountered a problem and I am quite happy with the services.

Date of experience: October 9, 2015
Texas
1 review
3 helpful votes
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When I try to purchased a ticket their website got an error but their charge me. I wrote a appeal letter. Please cancel it. But they reply me as a following email.

#######################################
Thank you for contacting Bookairfare.com

As per the airlines fare rules, your ticket is non-refundable and non-transferable. However, as a good will customer gesture, we can offer you a refund if you agree to pay the cancellation penalty of 25 USD (New charge per passenger) and you will get a refund mount of 140.35 USD in 2-3 billing cycles.

If you would like to cancel, reply on this e-mail by typing " I AGREE".

Best regards
Jackson
################################

The supervisor was equally unwilling to help and very nasty. I made a huge mistake booking with them. This agency is scammer. They charge my account $561 for their mistake. I do not recommend you purchased any ticket from them.

Date of experience: October 9, 2015
Texas
1 review
0 helpful votes
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Good Improvement!
October 9, 2015

On my friend's recommendation I checked-out this website to book my tickets for Milan. But
I wasn't very happy, as I did not get a good deal.
This time when I purchased my tickets to Philippines I was amazed at the discounted price.
Really impressed by the service.

Date of experience: October 9, 2015
NL
1 review
1 helpful vote
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Awesome website
October 9, 2015

Awesome experience booking with bookairfare, guaranteed cheap fairs.

Date of experience: October 9, 2015
Turkiye
1 review
0 helpful votes
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This is the first time I booked my tickets from this website to fly down to Denver City, for a conference. The experience was good and the prices were cool. Thank you.

Date of experience: October 9, 2015
New York
1 review
0 helpful votes
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Love the service
October 8, 2015

I travel frequently and in the past 2 months have been using bookairfare to get my tickets for Delhi, Manila, Bombay and London. The prices are great and the services awesome.

Date of experience: October 8, 2015
Texas
1 review
0 helpful votes
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It was many times that I called them for helping to book my ticket online, the customer service are always there to answer.

Date of experience: October 8, 2015
NL
1 review
10 helpful votes
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I am a frequent traveler for my business meetings across the European countries. This website always helps me in getting cheap tickets. I have recommended it to my company employees as well.

Date of experience: October 7, 2015