I am appalled - boohoo messed up my order and sent me completely wrong sizes and they are asking me to complete a form and wait 14 days for a refund after i have spent hundreds of pounds with their company! It is ridiculous that they still continue as a business when they make so many mess ups and the customer always has to pay for it. Not any more! I am not filling out stupid return forms for the items you have messed up for me... i am not a size 8, im a 12 so therefore this should be dealt with immediately - not after 14 days! The customer care is a disgrace and i will let the world know about this!

I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they did to investigate the claim. I showed them screenshots of the order. They guaranteed the items to be here by April 21st and today is April 23rd. While it is 3 days shipment, I am here still waiting on my 8th day.

Seriously need to question their customer service and delivery service. Marketing shouldn't advise it if the business can't deliver it.

I have paid for express shipping on my last 4 orders, and all arrived weeks (not days) late! Now, I am in a situation where my current order has been delivered at all, and my tracking number is showing up as "invalid/no data available". It was a $300 order, and Boohoo keeps telling me that they are "looking into it, and to stop emailing them!" I am fed up with this company. The clothes are cheaply made, and there is no customer service number to call. I will be reporting them to my bank and the BBB if my money is not fully refunded. Shame on you Boohoo- do not offer express shipping if you can't deliver!

I used to love this site! I think I've spent over 1500 dollars here and at first the clothing I ordered was pretty good quality for the price and the shipping was reasonable as well. But lately the things I've ordered have ripped or just looked horrible after one wash. I just received a shirt yesterday and I tried removing the tag on the inside and it made a huge hole in the shirt! The Boohoo tag is still on the back of the shirt and I will never get wear it. Also a really cute flow-y dress was ripped at the bust when I put it on for the second time only. I'm not a big person so it doesn't make sense to me that these things keep happening. I've ordered two pair of black leggings and they were completely see-through. I tried giving Boohoo more chances because everything is good pricing and I've never had any real issues with shipping, but I am officially done ordering from them.

I ordered from Boohoo US site earlier this month because they had everything on the site 50% off. I took the chance and ordered almost $200 worth of stuff for 1/2 the price. I also chose the Super Save shipping which at the time of purchase was $0. My delivery tracking said it would take about a week 1/2 to get here and it came 5 days earlier. I am a size 2 US, I ordered everything in a size 4 and it all fit perfectly. Very pleased with my experience and also lucky it seems like others have had a bad experience.

First, I should say that I haven't even received my products... however, I'm very frustrated because I paid extra to have this outfit shipped to me in 2-3 business days for an event and I have yet to receive it 6 days later. I emailed customer service, and they said that it will arrive on the 17th of April... that's an additional 3 days... and the event that I wanted this outfit for was yesterday. Sent another email back requesting to have my money back for the "fast" shipping... waiting for a response. This will be MY LAST purchase from this company... I'll be sure to tell everyone I know never to purchase from this company. Worst experience I have ever had, bad enough to make me write a review which I have NEVER done. Wish I would have read these other 1 star reviews prior to ordering.

First and last experience with this company! 20% off promo wouldn't work, then expired, then £1.99 next day postage promo didn't work. Got charged full price for next day delivery. After paying for the items my confirmation email gave me a date of the following Tuesday not the next day which was Friday. Upon further investigation by going to their FAQ's I found that there is no way they would deliver next day to my post code. Why even list next day northern Ireland as a postage option (at an increased rate I might add) if it is simply not going to happen. I checked carefully about the postage, this postcode restriction is not highlighted or clear during the process.
I now have to travel miles into town, scramble around to find something when I should be travelling to my venue, I'm £40quid down that I wont get back until I go through a lengthy return and refund process that will take about 2 weeks, they don't even have a customer call center, just an email they might reply to in 24 hours! Terrible site, terrible experience. Never using again

When I received my package in December of 2016 one of my items was damaged and quite worn looking so I contacted boohoo for a return following all the steps. I was told that I would receive a refund for the shipping cost for sending the faulty item back and after countless e-mails explaining my story over and over again I have still yet to be refunded and it is April 8th 2017 (4 months and no refund). Most disturbing customer service experience!

If I could rate this negative stars, I would. I ordered three items from Boohoo. Two of the products were such thin, terrible quality that I may as well have been wearing a napkin.

These things happen right? So I contact them letting them know I need to return the items. I followed their instructions to return the products to Atlanta and I (thankfully) held onto the receipt.

After hearing nothing for over 2 weeks following the products being returned to Atlanta, I contacted them letting them know of the issue. I received an email quickly, letting me know I needed to wait an additional 2 weeks, which I did.

Following that 2 weeks, I contacted them again and they told me that it still had not been received by them. At that point they asked for a picture of my receipt and a description of the product, which I gave them. At that point, after tons of emails and an incredible hassle, they refunded me $14 of the $40 that I spent. My experience wasn't pleasant.