Hello everyone, do not trust Boohoo because they are scammers and they are never at fault. They took money from my bank account instead of refunding it on January 3rd 2019. Jack, Siobhan and Tasmin have been consistent in telling fibs. Siobhan and Jack said my money would be returned on the 10th. It was not. Then Tasmin said my money would settle on the 11th it did not. My bank has confirmed that they charged me instead of refunding me. To make matters worse they have not offered me anything but every morning since the 3rd I get more texts from customer service reps who tell me the finance team did not debit my account which are all lies. I never received what I ordered on November 14th and today is January 12th 2019. They never take accountability and blame the customers for their mistakes. I will never deal with them again. I have repeatedly sent screen shots showing them how the finance team took my money to the point that I said look at the minus sign where the transaction took place. I am filing all the texts on Instagram and the screen shots with my formal complaint with the attorney general and the better business bureau. By law a merchant can only hold your money 7 days and we are way beyond that point.

After having waited about 10 days past when my order should have arrived, I contacted the customer service, which couldn't tell me anything about where my order was and told me to wait two more days. Then when those 2 days had passed I contacted them again and then they told me that the order had been lost in transit. They offered zero compensation and didn't offer me anything to make up for it, and they couldn't even reship my order. Obviously they had to refund me the whole order as I didn't get any of the items I ordered, but that was it. There was a sale when I ordered so now everything is much more expensive and they told me it was just too bad and if I wanted those items I'd just have to order again (and then hope that that order will arrive) which I obviously did not do.

So I placed an order a week ago (early January 2019) because the whole website advertised "60% off" as exciting as that is the pricing was great so it seemed! I ordered my items about 109$ worth and waited my confirmation! It took 5 days to get a confirmation and another couple days for a shipping email. Still haven't received my items. So I was watching a boohoo haul on YouTube to check the quality of the clothing via review and I noticed the ALSO %60 off code she had had for her promo! So I tried to recheck out the same items I'm awaiting to see about saving money if possible! It worked and I got the %60 off plus another %60 off at check out! Couple days later I get an email saying "%80 off sitrwide on boohoo" I'm thinking $#*! yeah %80 plus another 60? Cool so I go check out some stuff and they totally are pinning their customers to make it look like your saving but they ADJUSTED THEIR PRICES HIGHER TO MAKE IT LOOK LIKE THE %80 OFF WASA GOOD DEAL! The boots I ordered exactly a day before, for $20 before any promo added, was now "80% off" rather than the 60" it was when I ordered it and somehow it was MORE EXPENSIVE! Now 25$! They are changing their prices and advertising a promotion that isn't valid, they're scamming customers to get customers! Still awaiting my order currently too! Smh

Liars! Have messed my daughter around for over 24 hours about her order and then only tell the truth when I step in. They told us the order was dispatched on the 1st January and today they tell me it's still at the warehouse... clearly have no regard for customer service or even care that much. They have said reorder the goods for next day delivery today and then claim a refund! So basically pay out twice and then wait ages for a refund. Am I confident if I do this I will get the dress by tomorrow... errrrr NO! Rest assured we will not be using you ever again!

Placed my first ordered ready for Christmas. Chose to have it delivered to a HubBox address. Later the next day that I paid delivery for I got a message via MyHermes (they are a joke in themselves) saying they tried to deliver to my home address., even though I chose the HuBox. To make it worse I was in all day as my work plans changed last minute but no one pressed my intercom in my apartment, and no neibhour got buzzed as there is only 6 of us. BooHoo has no number to call just Twitter messaging and that's where it get really stupid. They accused me of choosing a delivery point that cannot be guaranteed, and this is after I had to prove I selected the HubBox in the first place. All they keep saying is it is out for delivery tomorrow. After 5 times of telling them I'll not be here tomorrow they just said they cannot do anything. BooHoo or BahHumbug.

One of the worst experiences shopping online I've ever had. I order >$150 worth of stuff so I could get free shipping but as I checked out, something sold out and I was charged $12 for shipping. I emailed them twice and they refused to give me a refund for the shipping I was $3 under. You're a company what is $12 to you? During my checkout I didn't even see the delivery fee until after my order was confirmed. Not only that, but the clothes are so low quality, some parts of the stitching was coming out before I even tried it on. Don't buy from this site, I've told all my friends at University of this experience and they won't be purchasing from here either. I've never experienced such unprofessional and unaccomadating customer service in my life and I've been online shopping for over 8 years. For some reason I can't add photos but I've also left reviews on Influenster if you want to see them there.

I ordered a package on 11/8. It was transferred to the USPS delivery system upon arriving in the US. The package never came, so upon communication with the customer service department from Boohoo, I was instructed to communicate with USPS. After multiple hours of phone calls, emails, and visits to various USPS sites, my package is un-find-able. Throughout this six week process, I've been communicating with Boohoo, who keeps telling me to work it out with USPS. My final communication with USPS was that all of the tracking numbers provided were invalid and they do not have my package. I went back to Boohoo and they tell me they cannot reimburse me until the package is returned. SIX WEEKS I've been waiting for this package, and it should've long been returned - IF USPS COULD EVEN FIND IT. So basically, I'm out of money, and don't have my order. Thanks Boohoo. Excellent customer service. I hope my bad review inspires change, and potential customers to reconsider before ordering, due to the lack of support and thievery of my money.

I ordered something from the website on Black Friday. I received a tracking number from them a week later. The tracking number said my package was delivered either at the club house or my house. TELL ME WHY THE TRACKING NUMBER WAS SAYING I ORDERED BACK IN JULY. This is impossible since I ordered in November. I messaged them and they tell me twice that they aren't going to do a refund and I have to re order. So I proceeded to explain and attach pictures of my order to show the date I ordered my package. I receive another message from them saying it was delivered but I have not received it yet. They tell me they aren't going to send me out my package again. I will have to reorder, I will only receive a refund if I agree to the 6 terms and conditions. Which is the police coming to my house to see if I received my package, I can be prosecuted if I'm lying, I have to tell them when I get the package. This is sad, ridiculous, and unprofessional on boohoo.

So on Thursday around lunch time I clicked on a "60% off everything" Ad of BooHoo's website. I checked it out and they had an amazing deal going on with a great variety of clothing/boots I really liked. I found a lot of things I was interested in buying and placed them in my cart. I watched BooHoo haul videos on youtube to make sure this was a company I could trust and they were all positive reviews on their products. I went on google, ended up finding so many negative reviews including trustpilot of BooHoo and it made me think twice on placing my order. Thursday night I went ahead and gave them a chance. I ordered using Afterpay and got my confirmation email. Every company has their fair share of negative reviews that's why I took the chance. I paid extra for the USA Express Shipping which is supposed to take 2-3 days to deliver. Mind you, I ordered on Thursday around midnight of Friday Dec 7. I got a text Friday morning at 10am saying my delivery is scheduled for delivery on Monday Dec 10. Today is Saturday December 8 and I received my order around 10am instead of on Monday! OMG you guys! I am not kidding! It was by far the fastest shipping for anything I've ever ordered online. That's not even 2 days. Here are some things to consider though I live in Louisville, KY and my address is of a house. I don't live in an apartment so I don't know how packages are received for apt tenants. I also received a text and email regarding my tracking number with DHL. The text that I got on Friday morning shows when my order is scheduled to deliver by, it also tells me to click the link on the message to authorize delivery without signature or for other delivery options. This is very important because I don't think the courier will leave it without your approval. I also specifically said on there for them to leave it on the doorstep of my side garage (which is safer cos people won't see the package in front of my house, lowers chances of it getting stolen). Now the package I got is a huge BooHoo bag not a box. I think the design on the bag was really cute. Go on instagram, checkout #BooHoo, and you'll see what the bag looks like. Some people posted vids on their stories of receiving the bag. Another thing is that people have said it's normal for them to receive more than one bag (separate deliveries) especially if they've ordered a lot of items. Hopefully this gave y'all an idea and helped in any way. I also use ParcelTrack which is an app that lets me track everything I order via tracking number for any courier. It notifies me wherever my order is. I received the order from Lancashire, UK to Louisville, KY in 34 hours. Everything I ordered fit really well including the boots I got.