Purchased four bridal robes and paid express postage. One was missing a belt, so I contacted them and said I only need the robe's belt. They said they would send. When I received, I had another robe. I contacted them again and they said they cannot send the robe but were willing to give me a partial discount. Told them I wanted a full refund because I cant use it at all. They took ages to respond, were not helpful and only partially refunded me.

The KING SIZED COVER duvet that was supposed to fit a KING SIZED duvet doesn't fit! I spent almost $200 Canadian on it. While the quality of the cotton is lovely, when I asked to return it (because it didn't fit) I was told "any item purchased by error or ignorance are exempt from being returned or refunded." Very rude to speak to a customer like that. They ended up refunding me 20% which is better than nothing. But I had to cut up the sheet that came with it to make the cover larger to fit a normal sized king duvet.

I never had problems with them before but this time my delivery never came. I ordered some dresses for my cousin's wedding and ordered them over a week in advance. When they had no arrived I had to chase up the delivery myself to find out that they had in fact made an attempt but couldn't find access (a problem that never occurred before). Boohoo states that the the courier will try 3 times to deliver the package before sending it back to the depot but they did this after one attempt. This meant that my dresses were to be sent a day after the maximum days and on they day i was supposed to leave for the wedding. The courier did not come so I had to leave LATE without them. No one could tell me anything every time I contacted boohoo and Hermes (the courier). As i was leaving I told boohoo to not attempt to send them again as i would not need the dresses anymore and the address was not mine but they did anyway 14 days after my purchase meaning that now my family members have to deal with returning it for me. Not only did they make a supposed happy occasion very stressful for me but for my family members also. NEVER USING THEM AGAIN

I hate boohoo
Hi, I hardly do such reviews but my experience with boohoo was really stressful and lengthy I ordered from boohoo on the 5 July 2019 and today is 29th july 2019 and I still don't have my Oder. I ordered it for a vacation that I have to leave for in 8 days so I am guessing you understand me but the boho team doesn't since them I have spoken to 10 different boohoo team members but no one has been able to help me. On top of that the package came to me on 27th july but wasn't delivered because the delivery guys asked for some extra money as custom charge and now it's been sitting in the post office since then but I haven't received any update
PS. The website didn't mention any extra charge my mother was harassed by the delivery guy for money and please I would advise you to not go for this website unless your really desperate this should never be your first option or in my case any action

You can't change your order details what so ever. They said there is no way we can change your order. No contact phone number only FB message, Twitter and email. Paid for express shipping which it's supposed to take 3-4 working days and it took 5 days same as normal shipping so I paid for nothing. Didn't even open it as it seemed a lot easier to give it back to delivery man than post them on my own. The page will be gone to so slow if you wanted to check your order or to find contact of customer service than clothing page what a joke and some scam. Never ever again I should have checked the reviews first but I know now at least.

All of their products are made with Cheap material! I have never left any reviews on anything online but this was BULL$#*!. I got a pair of White shoes that looked NICE online and now that I've received them, they are $#*!ing made of ONLY FOAM! Looks cheap as $#*! and like even wearing them outside once will ruin them. I thought at least the clothes I got would make up for it but I was Wrong. They look and feel Cheap as well. Do Not waste your money in Boohoo!