I just ordered from boohoo and I have to say the shipping was quick. I live in Tampa, FL. I bought dresses. I have to say the quality of the dresses were good. I got size US 6 which I typically am a 4 in US made clothing. 2 dresses fit perfectly. Sadly 1 didn't fit my hips. I should read the size chart. However all in all I loved the clothes and will buy again. Easy returns. I actually only bought because of Patricia Bright's YouTube haul. Lol

Pity there isn't a zero star rating choice. I paid for expediting shipping(2/3 business days) to ensure that I received my package in a timely manor so after a week, I reached out to boohoo asking for the status on my package. They told me that if I didn't receive the package by 11/11 to reach back out. On 11/11 I let them know that I still had not received my package... I decided to call Fedex myself and was informed that boohoo forgot to include a certificate that is required by the fda which resulted in my package being held for over a week at a Fedex location in Memphis. They also tried reaching boohoo several times and were unsuccessful... still have no word on my package nor heard back boohoo... going on day 11.

Will never order from boohoo again!

I've ordered from Boohoo several times now, first time was great, next time was less great. I ordered shoes that were a Canadian size 8, received the shoes and they were FAR too big. They claim them to be a UK6 which is supposedly a CAD8, this is not possible. These shoes were almost 2 sizes too big. They want me to pay the return costs on the shoes to swap them out. NO WAY. Their sizes are false and shouldn't be advertised this way. Overall bad customer service. Do not recommend.

This maybe long. I ordered some clothes for an event. I had a particular outfit in mind. When I received my order, the pants I prepared to wear was the wrong size. I reached out and informed them they asked me to send pictures and I did. I asked for my expedited shipping to be refunded. I was told no because I ordered the wrong size. I corrected the association with proof boohoo was wrong and asked for a supervisor. No one reached out until I went to instagram. Then another associate again told me that it was my fault. So I sent pictures for the second time. Then they said ok, you're right but since the other items were on time they weren't going to refund me. I had 3 service failures including, the insult of being wrongly corrected by boohoo. 15 dollars is all I asked for and I was denied.

WATCH OUT! I order from US Boohoo. They're always PLAYING GAMES with their PRICES that change in front of your own fricking eyes. You click for a sweater that says 16 bucks and when you click, the product isn't 16 anymore but 25! That's not the worst like a week ago I ordered a little bag and there was another product very similar to this one but smaller so I was very careful choosing the right item. Once it was paid, they sent me a confirmation email with the WRONG PRODUCT! 0.0 (the smaller bag I didn't want) I wanted to cancel my order right away but CUSTOMER SERVICE is NEVER available until the next day when nothing can be done (dear, just return the product and pay for it policy). This is SCAM and a big one. I've never seen an online store changing your order, not even on Chinese websites. Besides, their search engine never works well in The States, to find a product you found before is mission: impossible. Suddenly, you can get the first page of your seach downloaded but the next ones will never get there. Good products, HORRIBLE website, SCAMMING DANGEROUS business practices and ZERO CUSTOMER service. They don't mind your business, just your money. Order at your own risk.

I ordered a dress one month ahead of the date I needed it. I was a week out and it still had not arrived. I tracked my packaged and it had said it was stuck in a city 6 hours away from me for the past 2 weeks. I emailed support and they said it would arrive the day before I needed it. Well, it did not. I tracked the item again and it was still in the same city. I emailed support and asked for a refund. No reply for 2 more weeks. I emailed again, this time angry and asked if I was being ignored. No response. I tweeted their customer support page on twitter (like they suggest doing). No luck. I emailed a third time and still no response but I got an email saying I had been refunded. I will not be purchasing again.

The second time I order, and the second time I do not get the items. I got a next day delivery, they not only did not deliver the next day, but its been a month and I still waiting. They blame the shipping company but apparently they did not provide information at all, not address no contact number, nothing. After I did myself, I do not know what happened but they send the package back to boohoo, they still haven't given me the money back and they say they need to investigate why the shipping company failed.
After all this I never saw the package, I do not know what they have to wait for. They need to sort it out themselves.
I have to keep explaining what the story is because they change agents in the chat every time I send a message and they don't bother to read up. I been explaining over and over again the situation every day for 3 weeks, I honestly just want my money back.