I ordered two dresse in March 2020 for a wedding in Texas and then COVID happened and my flights were cancelled. I returned the dresses because I no longer had a use for them, plus they didn't fit well. I returned the dresses with the return label Boohoo provided and they then claimed they did not receive my return. It is July 2020 and I still have not received my refund. They claimed they did not receive the returned dresses which left me with no dresses and no refund. Plus you cannot talk to customer service on the telephone - only by email. I told them I do most of my shopping on-line and would never be shopping with them again. They could care less - DO NOT SHOP WITH BOOHOO! I can see now why they are called Boohoo though - it's because of all the SAD customers they leave behind! P.S. I would rate his company zero stars if that was an option!

My son loves abroad.IN THE FREEKIN MILITARY for fcuk sake
I was so excited to find 3 graphic shirts with his all time fave artist.
Amy Winehouse. Biggy Smalls.And Everybody loves Chris.It is now OVER 2 MONTH'S and it took about 1 month ago to realize that some morron (NOT I) altered the shipping address. Like seriously. Now I filed a complaint and WHOM ever is replying clearly does not wrote back in English properly. It's like dealing with a person that is not from planet earth. Dafukk BOOHOO. 4 DAYS LATER STILL WAITING FOR A REPLY ON A REFUND... PISSED TF OFF

Well I ordered about 8 items for my partner, 7 of the items my partner returned through toyou asda!
They lost the parcel and advised me to inform boo hoo.
I have done so on 6 different emails, a different person replies each time with the snae 48 hour response.
I've now been waiting 3 weeks from boo hoo and 8 weeks overall!
I have never had a worse experience with any company.
Never order from them.
The cloths are terrible quality and they don't give you the money back.
Disgusting

Still trying to get my money back.
I'd give 0 stars but it's not an option

I ordered a dress from them early June was tracking it never came never came never came finally FedEx investigated for me here it was in Memphis empty nothing was even in the box so I try to get my money back or another size and they tell me they have to investigate for themselves and then just tell me they're going to refund my money when I said I want a different size they no longer make the dress but the dress is still on the website. Awful experience can't contact customer service. Don't waste your money or your time

This is the worst online shopping website. Product quality is poor. And customer service is non-existent. You receive template answers. Ordered 4 size 8 dresses. All 4 were different sizes. I'm size 6 and some of their size 8 were so small, a kid would fit fine. And 2 products were faulty. I got cheap skirts instead of baby bump bands. And on top of that, I am asked to pay return shipping for returning faulty products. Don't shop here. Save yourself the headache and your money.

This was my third time ordering from boohoo. First two times were alright ( sent me wrong size shoe the first time which I didn't care). This last time though has done it for me. I ordered a dress for my friends wedding as well as a new swim suit. Paid express shipping. I get notification from fed ex saying package is delayed. It's been three weeks still no package. I call fed ex they said package arrived empty. I contact boohoo demanding a refund and they said I have to give it until July 3rd. What they are doing is theft taking money and not giving what you pay for. Avoid this site at all costs

I did the site quiz about what size to buy and it told me to buy 16 so I ordered a size 16 jeans when they came I couldn't even get them past my bum, I always order 16 everywhere but I know that sizes are different for each store/ website so I sent them back and ordered plus size 18 instead they came and still don't fit, the last time I bought a pair of jeans (size 16) I was 1 stone heavier so I know it's not because I have gained weight or anything, I also ordered a plus size 18 dress which is fine in length and around the stomach but on my chest it's too small, I usually buy size 16 for that aswell, the clothes in general are nice and are exactly what they looked like but the sizing is all over the place.