This store is the WORST store I've ever seen!
The package have arrived. But nobody have told me, and then the package gets back to them.
I ask to them to send me the itens again instead of refund me.
What have they done?
For don't pay the delivery, he didn't send me the package, and NEITHER have refunded me the money. And when I talk to them, they have abandoned me, 15 days waiting them to contact me and nothing (they aren't even thinking on contact me again). And then, they doesn't want to give me the delivery costs...
It's in the law they HAVE to refund me ALL the money.
But ok. I was waiting the refund. Again. And nothing.
I'm going to the police.
DONT BUY ON IT.

I ordered from boohoo pretty regularly in the past but the quality of their clothing has been deteriorating lately. I recently ordered a bomber jacket and two bodysuits. The bomber was perfect and I had no complaints but the bodysuits were ridiculous. They had an awkward fit to say the least and somehow managed to be both randomly loose and randomly tight around weird parts of my body. I am a UK size 6-8 and the bodysuits pretty much swallowed me even though they were in my regular size. The material was cheap beyond words and extremely transparent for being 'ribbed'. One of the bodysuits was supposed to be a turtleneck but it looked nothing like a turtleneck; the turtleneck part was just a piece of clothing that looked like it was attached as an afterthought. I don't usually write reviews (especially bad ones) but I really wanted to make sure that people stop spending their hard earned money on this website. I would stick with Zara and H&M for a while; with boohoo, you get what you pay for.

The sole reason for my purchase was a stripped dress I loved on their website, I was able to pay for my order and after 3 days received an email telling me the dress is not available. Went on their website and the dress was still available in my size and you could still add it to your cart. I immediately email customer service back about the issue, never heard from them. I paid standard shipping of $16.99 to Canada and one dress was unavailable and the other I was sent a size 6 instead of a size 4, checked their return policy and it said I had to cover the return. I wish I read these reviews before ever buying anything from them. I also learnt they are under investigation for their workers being underpaid. Awful all around!

I ordered a pants set and only received the pants. When I contacted customer service about the issue I was told they they can not just ship out the shirt and they will refund me 50%. After I asked to get a full refund due if I returned the pants due to me wanting the set not just the pants I received a message stating I will be refunded the entire amount within 24hrs, I can donate the pants to charity and to have a nice day. My first and last time ordering from this site. Let's see if I actually get my refund.

Like the title says, Boohoo sells trash with terrible customer service. My package has been lost for over 3 weeks and Boohoo will do nothing to resolve the situation. Fedex has informed me they are receiving numerous package from Boohoo that arrive completely empty. Then Boohoo makes it impossible to receive a refund for a package that never even showed up. Screw Boohoo and their awful customer service. You get what you pay for, and in this case, it's crap.

I ordered 2 bathing suits in June 2020 it took several weeks to receive even thought i kept getting my receiving date pushed. I finally received my order and was so excited to get my 2 bathing suits for a mini vacation that i was leaving for in 2 days. What I received was 1 very tiny grey sweatshirt. Never ordered a sweatshirt. I emailed the cs department and they emailed me back with a template email, which each email you send they say takes 24-48hrs to process lets just say almost 10 emails were exchanged and finally the very last one gave me the label to return the sweatshirt(which I did) after having to send them 3 different emails with pictures as proof to them as they requested. I never received what I ordered all I received was a notification that my credit card was being credited for $28.00 when I spent almost $40.00 they will not refund shipping. On top of that I had to purchase a return bag at the post office because the bag it was shipped in was so thin that it was taped like 4 times and could not be salvaged. So with the bag that I purchased to return the material $2.95 plus $12.00 for shipping and other taxes and cost they got me for $$14.95 and I never got anything in return but a headache from the bull that you have to go through. NEVER ORDER ANYTHING FROM THIS COMPANY! IT IS A SCAM!

I purchased some jeans from Boohoo(along with a lot of other items that I love. However, said jeans, literally go from my ankles to my shoulders(photo enclosed) and i do not class myself to be vertically challenged!(5' 2")

I was wondering, if these were made for stilt walkers and this was somehow missed from the description as I dont ever remember speaking to any human or even passing one with my eyes at their crotch level!

I would be intrueged to know if this item has actually fit anyone that may be classed as human as someone with legs that fit this item must be some sort of giant, and didnt know such leggy women exist.

Regards

A standard height human

I placed an order express shipping on July 10,2020. I still have yet to receive it and contacted them last week to get a refund since the items I wanted to purchase were for my birthday that has come and gone. They said I would be able to get my refund on July 31, so I waited until Aug 1 now they said oh I don't know why they told you that you have to wait until August 5. Please DO NOT ORDER from them. I've never worked so hard to just get my money back. The whole thing is just ridiculous. It should not take almost a month to get something that you paid express shipping for. FRAUD! Buyers be aware!

I decided to treat myself and order a cute pair of sandals. I ordered, using the sizing chart to convert to US Women's sizing and placed my order. A month later, I got a pair of tiny sandals. They are child-sized. Cute and they look like what was advertised, but entirely unusable. I contacted customer service via email and at first they were polite, asking the usual questions but then I was told that it was my fault that I ordered the wrong size (it was the right size according to their conversion chart) and that I could send them back, but that was at my cost and it would be expensive to ship back to China so I probably shouldn't bother. Shipping is also deceiving. I paid for what I thought was priority mail, but as it turns out the shoes ship from China to a Pitney Bowes hub in the US and are then assigned US tracking (Which you will not receive info on btw) so be prepared to wait for weeks and not know where your item actually is.