Their site glitched and charged me twice and sent me the same order twice and they still refused to issue me a free return label. Their customer service is absolutely trash and have no organization at all.

I will NEVER buy from them again! They have to ship your product from the UK! I paid standard shipping which they say takes 10 business days... make that a month instead. Worst ever for shipping! I bought my product a month in advance.

This is absolutely the worst website to order for shipping. Your order will take more than a month to come. Also there's no actual customer service so you just get a bunch of random people on WhatsApp who can't provide ANY HELP! Beware

It's been three weeks! No order, no tracking number! No update! These people are scamming. I had to contact my bank and report fraud!

I placed an order on the 30th of November and boohoo is telling me that I will not be able to receive a refund or credit until January 3rd. There customer service is horrible. Not to mention they do not have a line to call.

Order never came. Tried to email and it came back. I'm glad I didn't spend a lot but I'm disputing it on my card.

This company tried to over charge me and when I reached out to them, they just kept saying send me a pic of the order... I sent three pics and they still couldn't fix my total. I was ordering 2 shirts one for 10.00 and the other for 28.00, equals 28.00 but it kept coming up 40.00. So I didn't order from them nor will I order from them... the products aren't the best anyway.

Package lost in the post - tracking clearly shows this. But Boohoo will not refund or resend until a month later leaving it too late for me to buy other Christmas presents. Disgusting customer service. They have stolen my money!

Takes far too long to get to you china is quicker! 15 days still no order arrived spent over £100 for gifts not using it again!

I returned 2 items to Boohoo in October 2020, because of the style (ugly). I have not received my refund yet it's now December 2020. They said they credit my Bank Card but could not confirm the Bank Card Numbers the refund was sent too, yeah right. They just lost a Customer.

Express delivery took 2 weeks when it finally came the delivery man left a note that I have to pick it up from our local post office! Our local post office openings times makes it impossible for me to pick it up. Disgusted they didn't leave it in a safe place for me like literally every single other delivery person has done especially during covid EVERY SINGLE delivery iv had has been left in a safe spot. Fuming

I spent 300 dollars i dont like anything i received. Omg. Every item list ugly and I cannot wear it I did not get my money back be careful giving your money to the site anyone not good looking clothing at all be careful please they're taking advantage of people

I recently ordered this puffer jacket for my daughter as a Christmas present. She saw it on the site and loved it but when we received the jacket it looked nothing like the picture. The jacket looks and feels like a trash bag and does not have even a slight bit of the puff look. One wrong move and its going to shred into pieces. Highly disappointed, especially considering it was almost $60 after shipping. Would not recommend.