Boats.net
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Boats.net
boats.net

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Boats.net Reviews Summary

Positive Highlights

  • Fast shipping and quick order turnaround are frequently praised by customers.
  • The website's parts diagrams make it easy to find the correct parts, even for older motors.
  • Customer service is knowledgeable, helpful, and proactive in resolving issues.

Negative Highlights

  • Shipping costs can be high, and USPS delivery may be slow or unreliable.
  • Product descriptions are sometimes inaccurate, leading to incorrect parts being ordered.
  • Return shipping costs are not covered, making returns expensive for customers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Nov 3, 2025

I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.

Sep 3, 2025

The shipping is very slow. This keeps me from ordering from Boats.net. I tend to lean towards companies like Crowley that consistently ship significantly faster than.

May 26, 2026

So far (haven't put the parts in yet to make sure they work) experience has been great. I called into customer service for a few questions before I ordered and Mike talked me through all my questions with knowledge, experience, humor, and confidently without hesitation.

Sep 2, 2025

I was able to find a water pump gasket for a 30+ year old outboard motor with some help from the chat bot I'd definitely use you again as a first choice

Sep 27, 2025

I'm not an outboard motor expert. I appreciate the ease of navigating this site and the detail drawings to identify each part. Have purchased several times with the same great results.

Sep 14, 2025

Ordered 2 of the ignition cover caps. I typed in my serial #. But unfortunately they are to big. Looks like I will go to the hardware store and get some type of rubber caps. That should work ok. I do really love boats.net though. Every thing else I've gotten has been perfect.

May 2, 2026

Went to use my trolling motor this Spring only to find the plastic base was cracked from improper storage. boat.net had the part available and at a reasonable price. It's back together and is ready to go. First time purchase and I am very pleased with their service.

Feb 23, 2026

Ordered several parts for a 1995 Mercury outboard that are difficult to find elsewhere. The parts were reasonably priced, delivered on time, and shipped in a very strong box to prevent shipping damage. I was totally impressed.

Aug 9, 2026

I am hard on propellers and this was my third purchase from Boats.net. They are always on point with stock and shipping. Best boat supply house in country. Thank you!

Nov 21, 2025

Received merchandise quickly and item was exactly as stated in ad. It was an easy and efficient transaction. I would make a purchase from them again if the need arises.

Nov 10, 2025

Was able to easily review online engine diagrams, find the part number needed and confirm with their inhouse parts department prior to ordering. Once ordered received the parts within a couple of days. Would highly recommend!

Aug 25, 2025

Ordered prop as their system went down. Could not get a confirmation. When entering my preliminary order number back when system was up... system kept reporting no order found. Never received a confirmation. Gave up and ordered from another source. But it DID arrived. All beat up and the box damaged. When I call to explained the situation... I was given an RMA... no problem... but the cost to ship return was on me. I asked about the free returns and was told they'll accept it back without a restocking charge... even if their system was in partial blame? It cost $56. To return. Doesn't sound like a free return as advertised. Beware. Contacting through phone, chat, and return messaging very awkward with slow response time. I'd recommending avoiding this site completely.

Mar 2, 2026

Boats.net always comes through for us here at Lewis Boats. Always friendly, items show up on time sometimes earlier than expected. They even sent us a swag pack!

Apr 18, 2026

There site is easy to use. Part diagrams make it easy to find what you are looking for. Ordering the items and paying went without a hitch. Finally the parts were delivered quickly. L

Aug 28, 2025

I love the fact that most parts are in stock, however when I have to wait up to 10 days for a delivery is not ideal. Using the postal service to ship packages is a bad idea. It certainly makes me think twice about ordering from another site.

Sep 28, 2025

Easy to find and order the parts I needed all on one site. Reasonable prices. Biggest negative is now my inbox is filling up with unwanted emails. I got three from Boats.net just this weekend, none of which were related to my order.

Oct 9, 2025

Great selection of engine diagrams, with part numbers and serial numbers and I can always count on a very knowledgeable staff to assist me if needed 😀

May 8, 2026

Good prices and like that I can get manufacturer products, not "generic". Maybe they are using postal service to try to lower shipping costs. You can not rely on delivery to be when USPS says it will arrive.

Nov 24, 2025

First, called on the phone to get our sales tax certificate issue straightened out. Took about 3 mins, done. Next, went back online to place the order. Done. Shortly after that came the confirmation email. Thank you Boats.net

Sep 11, 2025

I originally ordered the incorrect part, entirely my fault. When I called to return it the process was smooth and without a hassle. Additionally the correct part was unavailable through Boats.net due to no longer being produced, however the customer service rep assisted we in locating it on EBay through his own initiative. Great experience overall and much appreciated.

Mar 23, 2026

I have used boats. Net several times. There web site makes it fairly easy to navigate to look up parts. I have also called in the past and they are very helpful. Unfortunately for me, parts are getting harder to find for my 1997 Honda 90 hp outboard. No fault of boats.net either. They are my go to online shopping for motor parts. Fair price and shipping is fast.

Aug 28, 2025

Ordered OEM high tension cords for my outboard. The online diagrams showed exactly what the part numbers were and in stock. They shipped fast and free!

Oct 16, 2025

Cost me $53 USD shipping for 6 carb jets - package was delayed multiple times, was slow to be sent, was caught in a postal strike, and even when strike ended they just sat for over a week, its now been a full month since I ordered and still no parts. They declined to refund my shipping charge despite them being able to claim it back from UPS. Bad service and would not recommend as they have no reviews on their site probably due to their refusal to back their own shipper. Go with Crowley Marine instead.

Jun 16, 2026

I have a small marine repair shop. I find that Boats.net has the best selection of parts and is very easy to deal with. They cannot control the Postal Service (which is terrible these days), but they do their best to make sure you get what you need.

Feb 10, 2026

Thank You Boats, net for hiring people that speaks both language made it easier for me to order parts I had a really good experience with your employees. Thank you again for your great service. I can't complain. God bless thankyou guys at boat.net

Aug 11, 2026

I was having trouble finding the correct impeller for my 40 year-old two stroke outboard. Your exploded diagram of my motor's lower unit was exactly what I needed to get the correct part number. As an unexpected bonus, you actually had the part in stock. The new impeller is installed and I am looking forward to being on the lake this weekend. Thank you!

Jun 7, 2026

Great website. Very easy to use. Needed parts for a 1986 Yamaha outboard which are very hard to find and they had what I needed. Ordered it late in the day with priority shipping and my order was processed and shipped that day.

Apr 27, 2026

I needed to contact someone about my order and called them direct. We straightened everything out, cancelled one order and reordered the parts. Arrived five days later. Everything was correct.

Mar 8, 2026

Prompt and efficient. Went through another dealer and even though I gave them the correct part number, they sent me a different part. Boats.net got it right the 1st time

Sep 25, 2025

My experience this time as well as all of the other orders I have places has been shipped and received very promptly. I had one order that a an o ring missing but customer service had it in the mail the same day I called. VERY satisfied with service!

Oct 21, 2025

I've ordered parts for my Suzuki outboard for several years now. The parts are always in stock, and they are shipped very fast. Great service. If i had one suggestion, it would be to use a box or some kind of rigid packaging if one orders an oil filter. The shipping bags are great but they allow the filters to get crushed. I ordered a filter and it came fine, but it has happened in the past. Thank you

Nov 4, 2025

Just exactly what I'd ordered: all new unopened OEM parts in a small box clearly marked with the Honda kit part number. Received in a week from ordering date.

Apr 28, 2026

I found the exact part I needed for my 18 hp motor that is close to 50 years old within a matter of a few minutes. It shipped right away and I had it in a couple days.

Jan 15, 2026

I get all my Yamaha Outboard parts at Boats.net and sometimes even find parts for lawn equipment. It is very rare that parts have to be on back order and shipping happens very reliably.

Oct 1, 2025

Ordering was easy, parts diagrams helped considerably. The parts arrived on the scheduled delivery date(actually it was a day early). Installed them last night and everything fit as expected. Very happy with the purchase.

Feb 17, 2026

First, when I say "hard to find Yamaha part" it's not because it's not out there…. But, when I searched the specific part number I needed, droves of different companies websites pop up and were suggested as having carrying this particular part. I did like any other shopper would do, click on the first one and looking for the best price. Where my search lead me to Boats.net was because the first two sites I clicked on all lead me to believe they had the part only to be told parts not available once I tried to checkout. But, finally finding Boats.net website… not only did they indicate rather or not the part was "In Stock" on the initial product page, but they indicated the price (lowest out of all of them) and indicated my approximate delivery date if ordered today. And on top of all that … free delivery and here local in the USA. My part arrived on time and as advertised. Now I keep Boats.net book marked and will now make them my FIRST go-to for all my boating and parts needs. Exceptional company, exceptional website, and exceptional correspondence during the entire ordering process right up to date delivered. Thank You Boats.net, excellent shopping experience.

Mar 21, 2026

I've been buying from Boats.net for at least 8 yrs. Easy website to use with great schematics. Shipping has always been very timely and reasonable prices as well.

Dec 17, 2025

Was working on outboard motor and the part at dealership was 20 percent more so I purchased it from boats.net and saved some money.

May 22, 2026

Boats.net has many OEM parts for a Honda 2003 BF8A outboard. Obviously some parts are no longer available, however tune-up items seem to be still available, and at reasonable pricing.

Jul 27, 2026

They were very helpful the part came in within four days they took a lot of time to look up the part I needed and I got it from my Suzuki engine thank you guys very much. Great to deal with

Jul 19, 2026

Boats.net went above and beyond. Looking for parts for my old outboard. They found the parts I needed when no one else could …or would. Great company great people

Sep 16, 2025

The engine-specific schematic showing each part was a tremendous help. I was thrilled they carried the OEM parts and got me them in a reasonable amount of time :)

Apr 25, 2026

Ordered a Prop sleeve bore under the understanding that it would fit my outboard based off of the items description but it was too big. Message printed on package states that it's not returnable if opened. The only way to determine the fit was to open and slide it up towards the bore. Money wasted

Aug 10, 2026

I received my order sooner than expected, even using the standard delivery, and the OEM parts were a perfect fit for my Honda outboard. It's up and running as good as new. Getting the right parts the first time is a real plus. I'll definitely use Boats.net for all my future purchases.

Mar 6, 2026

Had everything I needed to rebuild the lower unit and carbs on my 1999 Yamaha 40hp outboard. Customer service folks I talked with and asked questions were very nice and pleasant to deal with. Shipping was pretty quick too. Overall great experience

Sep 8, 2025

You have done a small family business wrong. I'm sorry that we are obviously not that important to you - you could not refund a $120 decal set that you sent as incomplete. That money is a drop in the hat for a big corporation. But you'd rather do someone wrong. It means very little to you so you won't care but you've lost our business. Keep your money and take the decals. We don't ask for anything free. We run an honest operation unlike yours.

May 10, 2026

I wanted some extra keys for my boat, I tried several differant sites and kept getting the wrong keys. I ordered a set from Boats. Net and they were perfect, the shipping was quick could not be happier with their service.

Sep 4, 2025

The spark plugs I ordered came in today and were not in their main smaller boxes. Instead they were rolling around in a larger box where they could come into contact with each other and break.

Mar 1, 2026

Boats.net has always had my needed parts, at comparable pricing. Prompt service, very quick at shipping the product. Only bad thing in shipping is using, USPS for carrier. Very unreliable shipping source.

Jan 15, 2026

I was a little skeptical about my order so made the call & in a matter of minutes they had me squared away & order placed... thankyou so much for your help.

Reviews

Write a review
4.7
Reviews 2,241
5 Stars
79%
4 Stars
7%
3 Stars
2%
2 Stars
3%
1 Star
10%

Florida
2 reviews
3 helpful votes
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Ordered parts from Boats.Net.com
June 21, 2013

Ordered parts from Boats.Net.com. Worse place I ever dealt with. They took over a month to supposedly get my part then told me twice it had shipped and it hadnt. I cancelled the order and was assured they would refund the amount to my Pay Pal accoutn. Never did. Countless e mails in which they DELIBERATELY jerk you around asking all kinds of idiotic questions that you have already answered at least FIVE TIMES and copies of the Pay Pal statement sent to them. THEY HAVE NO INTENTION OF REFUNDING YOUR MONEY. They are total crooks. Never again.

Date of experience: June 21, 2013
New York
1 review
1 helpful vote
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HORRIBLE!
June 7, 2013

HORRIBLE! TERRIBLE! DECEITFUL! UTTERLY DISGUSTED WITH THIS COMPANY! DON'T WASTE YOUR TIME!
Ordered almost $300 worth of parts... 14 days later and at least 5 calls/2 voicemails I've received only half of it. Heard numerous different stories of why it had not shipped yet and this last one was "Your backorders came in a few days ago but we just got a huge Evinrude order and we need to get to that first... It might ship in the next few days". I've asked for return calls with order status with 3 CSR's, all have taken my number, none have returned my calls. Zero professionalism with this company, managers don't care about you and neither does the customer service department.

Date of experience: June 7, 2013
Texas
2 reviews
1 helpful vote
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I wish I had read all the reviews first. Slow shipping! They advertise having sooo many parts in stock what a joke. ALL six common parts were backordered, and I had to call and ask where my stuff was they never sent an email letting me know. They also charged me before they even had the parts in there warehouse I should have ordered off eBay all in stock and no shipping charges. NEVER again beware of boats.net

Date of experience: June 4, 2013
Florida
1 review
3 helpful votes
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As the below comments metion...
May 13, 2013

As the below comments metion... DO NOT ORDER FROM THESE people. Very disorganized. Hard to get intouch with. And they are SUUUPPPEEERRRR slow with shipping. I also was charged the day the order was processed, internet said shipped on the 9th, theye rude lady on the phone said the 10th and the even more rude Manager, Chris Powell, said it would be shipped on the 13th... and i have to refuse the order or drive to lake placid to get my money. He doesnt know me... that parts not here tomorrow as stated again today on the 13th- i will be in lake placid. I can not believe these people. The first lady hung up on my husband becaude she told him"you ordered a part that was out of stock" and he said it said you had 10 online- thats why i chose you! No answers or customer service- just pure rudeness. Hope this saves someone some aggrevation and $$."

Date of experience: May 13, 2013
Tennessee
1 review
1 helpful vote
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This place is just terrible
May 7, 2013

This place is just terrible. I ordered some items that "were in stock" per the web site on 04/26/13. Several days laters I was told "items are in production". It is now 05/07/13 and I am being told "computers are down". This place is terrible. I should of stayed with wholesale marine. They might be a few more dollars but their service is 1st class. I guess I just paid my stupid tax.

Date of experience: May 7, 2013
Maryland
1 review
1 helpful vote
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Worst site ever, I ordered 3 parts and after two weeks of checking the tracking information on the site, 2 out of the 3 parts finally arrived. Of course that did me no good, so i emailed customer service - since you can't get a live person on the phone. And the response back was to check with all my neighbors to see if they got the part. REALLY - the reciept said the part was not shipped. After telling them it's not in the neighborhood and that the part was not shipped i finally got a response that they were going to ship it again, it's been another 2 weeks and no part, as others have said you can just tell that they have no intention of fixing the problem. Stay far away from these people, they take your money and that's it.

Date of experience: May 5, 2013
Mississippi
1 review
1 helpful vote
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The absolute worst customer service of any business I have EVER dealt with. I will never use them again and hope you all stay away from them. Ordered 5 parts and was supposed to get them 4 days later on Friday. Never showed so I called them on that Monday and they tell me it will be Friday which put them a week late. Here it is Tuesday 2 weeks and a day later and still no parts in the mail. Pissed is the kindest word I can conj-our up right now. They suk

Date of experience: April 23, 2013
Washington
1 review
1 helpful vote
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So the first order I placed they shorted me some stuff ( $160.00 order total) small parts for a Tohatsu I'm tuning up, took 2 weeks to get to me. 2nd order still waiting 2 weeks now ( I'm not really in a hurry) but if it were summer I would be mad. I call today to see about dropping the quantity from 2 to 1 on a $6 fitting, she tells me there will be a restocking fee ( hello the order has NOT shipped yet). I will NOT use them again I had ordered from eastmarine.us and got my stuff in 5 days last week. From now on, NO more Boats.net ( they did send me the shorted gasket from the 1st order at least).

Date of experience: January 28, 2013
Pennsylvania
1 review
1 helpful vote
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It's taken a 20 days to get a friction nut for a 2006 Honda outboard, which is not a hard engine to get parts for. The fuel filter, which you can buy at west marine, hasn't even shipped.

They are cheap but, don't be in any hurry to get on the water.

Date of experience: September 17, 2012
Florida
1 review
2 helpful votes
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DO NOT WASTE YOUR MONEY OR TIME!
August 13, 2012

DO NOT WASTE YOUR MONEY OR TIME!

These people have been the hardest customer service I have ever dealt with. They screwed up my order THREE TIMES. They are CLEARLY not capable of processing orders correclty. I wish I would have done my homework before ordering because I would have saw the TONS and TONS of BAD complaints from other customers.

STAY AWAY!

Date of experience: August 13, 2012
New York
1 review
1 helpful vote
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Ordered a water pump parts kit for my Evinrude boat motor. I was assured by there tech people it included the water pump housing. When it arrived the housing was not part of the repair kit. Calling them back, they told me I had to order it extra. I could have ordered the kit from ebay for much less money including the housing. They refused to do anything about it. Very poor customer service. Stay away from this site!

Date of experience: July 23, 2012
New York
2 reviews
22 helpful votes
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Just awful
June 14, 2012

Just awful. Guy I talked to in customer service was a complete idiot, I'm surprised he even knew which end of the phone receiver to speak into.

Yes--they have low prices. But what they don't mention is that they carry virtually no stock--so anything you order will have to be special ordered from the suppliers. Is it really that hard to include information on their web catalog for which items are in stock? Seriously, it's like being transported back to 1999 web shopping.

Knowing this, I called ahead for my most recent order and asked their salesperson (i. E., village idiot referred to above) whether a couple items were in stock. He mumbled 'we could get them in 2-3 days'. Over the next 48 hrs, I received several notices informing me that the shipping date was pushed back progressively later and later. At that point, the items would no longer be of use for me, so I requested that one particular item be removed from my order. That's when they hit you with the 'restocking fee' (which is ~20% of the item cost!).

Never again. Seriously. Just don't do it.

Date of experience: June 14, 2012
New York
1 review
1 helpful vote
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At least their prices are low
June 12, 2012

At least their prices are low. I think they may have monkeys working there instead of people. They can't/won't do the simplest things unless you pester them. I'll buy elsewhere from now on.

Date of experience: June 12, 2012
Texas
1 review
1 helpful vote
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Don't waste your time
April 25, 2012

Don't waste your time. Ordered a part, paid for overnight shipping and boats.net will not answer emails, can't find out anything. They update your "track order" once every 3 days so you stay in limbo not knowing diddly but they are very fast at withdrawing payment so they have your money but you don't have your part, information on your part, shipping details, tracking number or anything. Won't waste more time calling either as according to other reviews that is a scam as well and don't need the runaround or more frustration. So avoid this business. Better to pay someone a little more for far better service.

Date of experience: April 25, 2012
Virginia
1 review
4 helpful votes
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I found parts I needed urgently on Boats.net My local Evinrude dealer, who is very reliable, said he could have the same parts but only in 10 days. So I ordered them with Boats.net and paid extra for next day Fed Ex. Well then I waited and waited 7 days later after no parts and receiving over three auto generated emails a day from the boats.net web site telling me my parts are on their way. I emailed their customer service and got excuse after excuse. I emailed the manager and they just do not reply. Finally I get a email from Customer Service saying most of my parts are in and will be shipped that day. Three days later and I got nothing, so start the contact with customer service. More excuses they blame shipping, so in the end 14 days after the order and paying NEXT DAY shipping and I am still waiting for my next day parts and to top it off they only got some of the order so I still need to go to my dealer to get the other parts. I never read reviews of Boats.net I suggest anyone wanting to use them should read reviews every review or blog tells tales of horrible customer care just like my deal. DO NOT USE BOATS.NET

Date of experience: September 20, 2011
Michigan
1 review
5 helpful votes
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Ordered an impeller from boats.net recieved an e-mail that said part was on order from manufacturer and would not ship to me until they recieved it and re shipped it to me, unfortunatally that meant atleast one more week for me to recieve the impeller. Once I realized it would take that long I called and cancelled my order they said they would refund my paypal account that day... Next day no refund called and was told they would do an instant refund. 6hrs later no refund, Initiated paypal dispute. Called again to find out the statis of my refund, they said they refunded my money but there was a hold on my paypal account because of the dispute and if I close the dispute the money would be trasferred. Needless to say they got my $#@!%@ money and I have nothing and no leg to stand on now that I have closed the dispute. Beware of these people they are no good...

Edit - After 3 plus hours wasted on the phone with boats.net, Contacting paypal, finally recieved refund. Buyer beware

Date of experience: April 15, 2011
Australia
1 review
3 helpful votes
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boats.net is a company run by idiots
April 10, 2011

boats.net is a company run by idiots. I bought some motorcycle parts from boats.net. It took 2 month to ship the order. When it finally arrived I discovered that 4 items weren't sent. I complained, they told me they would issue a refund. I never received it. I followed up 4 times without any result, they simply ignored me. Overall I lost $80. I will not be buying from them again. They prices may be low, but if there is a problem expect to be ignored. 0 stars and I am being generous here.

Date of experience: April 10, 2011
Texas
1 review
1 helpful vote
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I know this thread is a bit old and I may be out of turn to bring it back out from the woods.

However this thread is the fourth result in google when I search for 'boats.net review' so I felt I should post my experience.

In short, my experience was great.

I have a 1990 mecury 2-stroke outboard V135. Most of the fuel lines inside the engine that connect the fuel pump to the carbs, oil line to fuel pump, carbs to carbs, etc. have become hard and cracking over the years. I wanted to replace all of the internal fuel lines and boats.net was the only online store that I could find that had the exact part #s for my engine. I could have went to my local mercury dealer and had them get the parts for me but I usually do not like hassling them unless I am going to have them do some work for me as they sell parts at cost with free shipment to their dock 5 min. Down the road to me.

Now, keep in mind that mercury has changed part #s and superseded one part for another since my engine was built; and I do not have the cross-walk that shows what part was replaced by what. I am not sure if maybe this is also what other folks here were experiencing without knowing but I won't speculate on that.

Anywyas so I ordered all the fuel lines with the part #s I knew of, cheaper than the OEM price from mercurypartsexpress.com too. After placing the order after about a day the order was updated to show that they cancelled some of the parts and said they were superseded by other parts; they then added those newer parts to my invoice without a change to cost. Had I not been checking on the status of my shipment this would have been completely transparent to me.

About a week went by since I placed my order to the time the fuel lines came in; all sealed in their own quicksilver packaging as I would expect.

The fact that I am able to type in the original OEM part numbers for my engine and boats.net will take care of figuring out if and what they were superceded by; at a reduced cost from the manufacture price is a sale and satisfaction to me.

I cannot attest to boats.net from the past; perhaps they were as bad as the folks here have pointed out. As of today in 2011 however, I wouldn't be able to agree.

I am not a mechanic, I am a simple boat owner/lover who does his own engine repair/maintenance at home.

Date of experience: April 4, 2011
Florida
1 review
2 helpful votes
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After nearly a month i bought the part from another dealer. I called to cancel the order they shipped it the next day i returned an never received a refund. I finally told them to keep the 76.00. I made a case with paypal they won't do anythin if it is one of there big dealers bob

Date of experience: February 18, 2011
California
1 review
1 helpful vote
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When I called to ask what parts I needed for my boat they said I had to e-mail the question. I did and got an answer from outdoornetwork. They just assumed I knew I'd get an answer from another website I guess. I ordered the parts they recommended but when the parts didn't fit they said I'd have to surf the web for an answer. Very unhelpful.

Date of experience: December 10, 2010