I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.
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Ordered parts from Boats.Net.com. Worse place I ever dealt with. They took over a month to supposedly get my part then told me twice it had shipped and it hadnt. I cancelled the order and was assured they would refund the amount to my Pay Pal accoutn. Never did. Countless e mails in which they DELIBERATELY jerk you around asking all kinds of idiotic questions that you have already answered at least FIVE TIMES and copies of the Pay Pal statement sent to them. THEY HAVE NO INTENTION OF REFUNDING YOUR MONEY. They are total crooks. Never again.
HORRIBLE! TERRIBLE! DECEITFUL! UTTERLY DISGUSTED WITH THIS COMPANY! DON'T WASTE YOUR TIME!
Ordered almost $300 worth of parts... 14 days later and at least 5 calls/2 voicemails I've received only half of it. Heard numerous different stories of why it had not shipped yet and this last one was "Your backorders came in a few days ago but we just got a huge Evinrude order and we need to get to that first... It might ship in the next few days". I've asked for return calls with order status with 3 CSR's, all have taken my number, none have returned my calls. Zero professionalism with this company, managers don't care about you and neither does the customer service department.
I wish I had read all the reviews first. Slow shipping! They advertise having sooo many parts in stock what a joke. ALL six common parts were backordered, and I had to call and ask where my stuff was they never sent an email letting me know. They also charged me before they even had the parts in there warehouse I should have ordered off eBay all in stock and no shipping charges. NEVER again beware of boats.net
As the below comments metion... DO NOT ORDER FROM THESE people. Very disorganized. Hard to get intouch with. And they are SUUUPPPEEERRRR slow with shipping. I also was charged the day the order was processed, internet said shipped on the 9th, theye rude lady on the phone said the 10th and the even more rude Manager, Chris Powell, said it would be shipped on the 13th... and i have to refuse the order or drive to lake placid to get my money. He doesnt know me... that parts not here tomorrow as stated again today on the 13th- i will be in lake placid. I can not believe these people. The first lady hung up on my husband becaude she told him"you ordered a part that was out of stock" and he said it said you had 10 online- thats why i chose you! No answers or customer service- just pure rudeness. Hope this saves someone some aggrevation and $$."
This place is just terrible. I ordered some items that "were in stock" per the web site on 04/26/13. Several days laters I was told "items are in production". It is now 05/07/13 and I am being told "computers are down". This place is terrible. I should of stayed with wholesale marine. They might be a few more dollars but their service is 1st class. I guess I just paid my stupid tax.
Worst site ever, I ordered 3 parts and after two weeks of checking the tracking information on the site, 2 out of the 3 parts finally arrived. Of course that did me no good, so i emailed customer service - since you can't get a live person on the phone. And the response back was to check with all my neighbors to see if they got the part. REALLY - the reciept said the part was not shipped. After telling them it's not in the neighborhood and that the part was not shipped i finally got a response that they were going to ship it again, it's been another 2 weeks and no part, as others have said you can just tell that they have no intention of fixing the problem. Stay far away from these people, they take your money and that's it.
The absolute worst customer service of any business I have EVER dealt with. I will never use them again and hope you all stay away from them. Ordered 5 parts and was supposed to get them 4 days later on Friday. Never showed so I called them on that Monday and they tell me it will be Friday which put them a week late. Here it is Tuesday 2 weeks and a day later and still no parts in the mail. Pissed is the kindest word I can conj-our up right now. They suk
So the first order I placed they shorted me some stuff ( $160.00 order total) small parts for a Tohatsu I'm tuning up, took 2 weeks to get to me. 2nd order still waiting 2 weeks now ( I'm not really in a hurry) but if it were summer I would be mad. I call today to see about dropping the quantity from 2 to 1 on a $6 fitting, she tells me there will be a restocking fee ( hello the order has NOT shipped yet). I will NOT use them again I had ordered from eastmarine.us and got my stuff in 5 days last week. From now on, NO more Boats.net ( they did send me the shorted gasket from the 1st order at least).
It's taken a 20 days to get a friction nut for a 2006 Honda outboard, which is not a hard engine to get parts for. The fuel filter, which you can buy at west marine, hasn't even shipped.
They are cheap but, don't be in any hurry to get on the water.
DO NOT WASTE YOUR MONEY OR TIME!
These people have been the hardest customer service I have ever dealt with. They screwed up my order THREE TIMES. They are CLEARLY not capable of processing orders correclty. I wish I would have done my homework before ordering because I would have saw the TONS and TONS of BAD complaints from other customers.
STAY AWAY!
Ordered a water pump parts kit for my Evinrude boat motor. I was assured by there tech people it included the water pump housing. When it arrived the housing was not part of the repair kit. Calling them back, they told me I had to order it extra. I could have ordered the kit from ebay for much less money including the housing. They refused to do anything about it. Very poor customer service. Stay away from this site!
Just awful. Guy I talked to in customer service was a complete idiot, I'm surprised he even knew which end of the phone receiver to speak into.
Yes--they have low prices. But what they don't mention is that they carry virtually no stock--so anything you order will have to be special ordered from the suppliers. Is it really that hard to include information on their web catalog for which items are in stock? Seriously, it's like being transported back to 1999 web shopping.
Knowing this, I called ahead for my most recent order and asked their salesperson (i. E., village idiot referred to above) whether a couple items were in stock. He mumbled 'we could get them in 2-3 days'. Over the next 48 hrs, I received several notices informing me that the shipping date was pushed back progressively later and later. At that point, the items would no longer be of use for me, so I requested that one particular item be removed from my order. That's when they hit you with the 'restocking fee' (which is ~20% of the item cost!).
Never again. Seriously. Just don't do it.
At least their prices are low. I think they may have monkeys working there instead of people. They can't/won't do the simplest things unless you pester them. I'll buy elsewhere from now on.
Don't waste your time. Ordered a part, paid for overnight shipping and boats.net will not answer emails, can't find out anything. They update your "track order" once every 3 days so you stay in limbo not knowing diddly but they are very fast at withdrawing payment so they have your money but you don't have your part, information on your part, shipping details, tracking number or anything. Won't waste more time calling either as according to other reviews that is a scam as well and don't need the runaround or more frustration. So avoid this business. Better to pay someone a little more for far better service.
I found parts I needed urgently on Boats.net My local Evinrude dealer, who is very reliable, said he could have the same parts but only in 10 days. So I ordered them with Boats.net and paid extra for next day Fed Ex. Well then I waited and waited 7 days later after no parts and receiving over three auto generated emails a day from the boats.net web site telling me my parts are on their way. I emailed their customer service and got excuse after excuse. I emailed the manager and they just do not reply. Finally I get a email from Customer Service saying most of my parts are in and will be shipped that day. Three days later and I got nothing, so start the contact with customer service. More excuses they blame shipping, so in the end 14 days after the order and paying NEXT DAY shipping and I am still waiting for my next day parts and to top it off they only got some of the order so I still need to go to my dealer to get the other parts. I never read reviews of Boats.net I suggest anyone wanting to use them should read reviews every review or blog tells tales of horrible customer care just like my deal. DO NOT USE BOATS.NET
Ordered an impeller from boats.net recieved an e-mail that said part was on order from manufacturer and would not ship to me until they recieved it and re shipped it to me, unfortunatally that meant atleast one more week for me to recieve the impeller. Once I realized it would take that long I called and cancelled my order they said they would refund my paypal account that day... Next day no refund called and was told they would do an instant refund. 6hrs later no refund, Initiated paypal dispute. Called again to find out the statis of my refund, they said they refunded my money but there was a hold on my paypal account because of the dispute and if I close the dispute the money would be trasferred. Needless to say they got my $#@!%@ money and I have nothing and no leg to stand on now that I have closed the dispute. Beware of these people they are no good...
Edit - After 3 plus hours wasted on the phone with boats.net, Contacting paypal, finally recieved refund. Buyer beware
boats.net is a company run by idiots. I bought some motorcycle parts from boats.net. It took 2 month to ship the order. When it finally arrived I discovered that 4 items weren't sent. I complained, they told me they would issue a refund. I never received it. I followed up 4 times without any result, they simply ignored me. Overall I lost $80. I will not be buying from them again. They prices may be low, but if there is a problem expect to be ignored. 0 stars and I am being generous here.
I know this thread is a bit old and I may be out of turn to bring it back out from the woods.
However this thread is the fourth result in google when I search for 'boats.net review' so I felt I should post my experience.
In short, my experience was great.
I have a 1990 mecury 2-stroke outboard V135. Most of the fuel lines inside the engine that connect the fuel pump to the carbs, oil line to fuel pump, carbs to carbs, etc. have become hard and cracking over the years. I wanted to replace all of the internal fuel lines and boats.net was the only online store that I could find that had the exact part #s for my engine. I could have went to my local mercury dealer and had them get the parts for me but I usually do not like hassling them unless I am going to have them do some work for me as they sell parts at cost with free shipment to their dock 5 min. Down the road to me.
Now, keep in mind that mercury has changed part #s and superseded one part for another since my engine was built; and I do not have the cross-walk that shows what part was replaced by what. I am not sure if maybe this is also what other folks here were experiencing without knowing but I won't speculate on that.
Anywyas so I ordered all the fuel lines with the part #s I knew of, cheaper than the OEM price from mercurypartsexpress.com too. After placing the order after about a day the order was updated to show that they cancelled some of the parts and said they were superseded by other parts; they then added those newer parts to my invoice without a change to cost. Had I not been checking on the status of my shipment this would have been completely transparent to me.
About a week went by since I placed my order to the time the fuel lines came in; all sealed in their own quicksilver packaging as I would expect.
The fact that I am able to type in the original OEM part numbers for my engine and boats.net will take care of figuring out if and what they were superceded by; at a reduced cost from the manufacture price is a sale and satisfaction to me.
I cannot attest to boats.net from the past; perhaps they were as bad as the folks here have pointed out. As of today in 2011 however, I wouldn't be able to agree.
I am not a mechanic, I am a simple boat owner/lover who does his own engine repair/maintenance at home.
After nearly a month i bought the part from another dealer. I called to cancel the order they shipped it the next day i returned an never received a refund. I finally told them to keep the 76.00. I made a case with paypal they won't do anythin if it is one of there big dealers bob
When I called to ask what parts I needed for my boat they said I had to e-mail the question. I did and got an answer from outdoornetwork. They just assumed I knew I'd get an answer from another website I guess. I ordered the parts they recommended but when the parts didn't fit they said I'd have to surf the web for an answer. Very unhelpful.