I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.
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I ordered 6 sparks plugs from boats.net and only received one. I have been in constant contact with customer service via email with no satisfaction and at this point they have ceased communication with me. When I first searched for my part number on their website (QC12PEPB), it came up with this: http://www.boats.net/search/?q=QC12PEPB+ On this page, it clearly shows "QC12PEPB Spark Plug, 6/Box", once in the web page title (In the tab of the browser, and once again in 16.5 font size on the main page). AFTER I made my complaint, they changed the Description in the web page to "PRICED
PER PLUG" as seen here: http://www.boats.net/parts/detail/accessories/R-*******.html The customer service rep says that they did not make any changes to this page, however, I know that the "PRICED PER PLUG" was NOT on the web page at the time of purchase and they obviously made the change after my complaint which I feel is false advertising.
As of now, they STILL have 'Spark Plug, 6/Box in 3 places on the web page which I feel needs to be removed to prevent confusion in the future, however, they are telling me they can't change it which I find hard to believe.
Ultimately, I do not think they handled the situation well at all. They will not make things right: Fix the issue on their website regarding quantity and ship me the additional 5 spark plugs. Ceasing communications with me is not professional at all.
Ordered Yamaha part on 7-12-16 received 7-14-16. From FL.To TX. Free freight and no state sales tax. OEM part was 15% less than everybody else on the net.
Doesn't get any better than that.
I'm a customer that likes quality service, and I got it...
I ordered several parts at once as I was rebuilding my motorcycle. On their website, they claimed that everything was in stock and is ready to ship in 2-3 days. FALSE! It's two weeks already and I just now received a partial shipment. I called them several times and nobody seems to know anything about anything. Finally someone promised me that they will ship what they have and another part will be shipped the next day, which never happened either. And now they are saying that their policy doesn't allow more than one partial shipment and blablabla. Basically in short: this company is unprofessional, not courteous and not at all punctual.
This is the worse company to order any type of boat parts from! I own a marine repair company and had nothing but problems from BOATS.NET. Takes forever ( 5 days this time) to get parts shipped and you are REAL lucky if they get it right, then excuses and more excuses for messing it all up. If I could give this company a negative star I would! So I get unhappy customers because this company has no clue on what they are doing! BEWARE IF YOU ORDER FROM THESE MORONS!
Ordered an ignition coil arrived DOA no contiunity between ground and secondary called and only got run around
I tried to purchase a 20 hp Honda Outboard from boats.net. I got the run around and no motor. They gave me the best price on the Honda but I never got the motor just excuses. Ordered the motor from another sight the next week when I was told there were no motors available aftet waiting 3 months. Wish I could give them 0 stars because that is what I got. Nothing.
Ordered a water pump kit for an evinrude motor. Upon opening found that most of the kit was the right stuff but the impeller ( the most important part!) was not the right one. Luckily I found one at a marine repair shop 40 miles away and twice the cost but it got me on the water that day. Just called them to return the impeller for a partial credit and they refused saying I had to return the entire kit, even though it was all just thrown in together, obviously not a "pre packaged" kit. This is the second time in a row they sent the wrong part. Will never use them again!
Update 6-8-16... I received correspondence today from Boats.net and they are giving a credit for the impeller, which I do appreciate.
I bought from them a rectifier (55$) but it didn't work. I sent them a message to proceed to en exchange. They answered me they couldn't do anything and that THERE WAS NO WARRANTY from them and I had to see with a retailer. A real scandal!
Don't buy from them
EDIT: Problem finally solved. Full refund after my review. Thank you
Never again No customer service. Took order over the phone. Took my money. Never got parts. Can't get them to return my calls. When I do get them on the phone I get the run around
I purchased an item from Italy assignment Miami Beach, it's far and I have to pay X return item X be refunded the price of single article. In Italy already were before a judge with a lawyer X defend the indefensible. Shame on you!
Ordered two Honda seals. Came quickly. Genuine Honda parts in sealed Honda packaging with Honda part number. Perfect. Will order from next time.
I purchased a boat propeller from boats.net this past summer and paid with a credit card over the internet for the full price listed. I printed my confirmation receipt with the purchase price on it and confirmation number. I have the copy's still. A few days later I received a notice that my item would not ship and to contact customer service and a new copy of the receipt and same confirmation number but the price had changed! I called the customer service number for boats.net and a lady on the other end said I needed to pay an additional $29 to get the item to ship as the price had gone up. I informed her that I had already made the purchase and had a confirmation number. She let me know that I could get a refund or pay the $29 additional to get this item. Now I know why their prices were lower because they charge you twice to get the item the listed price on their web site was and still to this day shows the propeller at $99 + shipping but after you purchase it you have to pay another $29 on top of that price and shipping to get it due to some "new price increase". They never let customers know and don't change the price on the web site. SO if you buy from them be aware that you will have to pay more on a second charge to get it shipped even if the site shows its lower priced. I would pursue this legally if I had the time as this is not legal but I will leave this warning for others to think about. I did end up paying the difference to get the propeller as I needed it by a date that I had a trip planned. If it was not for the fact that I live in northern Montana and don't have access to a store that sells 1978 boat parts I would have gone with the refund route. I will never buy from them again.
After placing 1 simple order I have been stuffed around like you would not believe.
Never purchasing anything from these people that are liars, their service is sh*t.
Their communication is hopeless, my only saving grace was that I downloaded the chat comments from our session and used it against these liars.
I ordered 2 small pieces for a Yamaha that was a total of $10. I upgraded to 3 day select to get it here quicker. 3-Day select means I can go ride that weekend. I ordered it on the 30th of June, they shipped it the 1st. Package got lost, and I filed a claim with UPS. Boats.Net was refunded money on the 17th of July, I called on the 22nd and they had forgot about me. So 3 day select really means next month sometime unless you call and try to get a refund. So here I am 3 weeks later, no parts, and I had to call and ask for a refund. Thanks guys, you took a whole July out of my summer.
STEER CLEAR of this place, you don't get your parts and when they receive payment for using your stuff they don't refund you or send you your stuff. You have to call wondering what is going on and try to get a refund, what a joke.
Told 2 times it will del tomorrow, still not here but they said I can drive over 100 miles to pick it up in another town, or just miss more work maybe it will come the next time they say. MAYBE, never again lesson learned. Cant talk to a supervisor, wont return money, never deal with these folks, once they have your cash your dog dung
Placed the order with boats.net cost $700 total 36 parts. They send me two shipments, First shipment motor and 9 small parts with packaging slip showing e4verything else on back order 5 LB. In couple days received second shipment also 5 LB in the shipment one motor no packaging slip that's all. I thought, well rest of the parts are still on the backorder. Called them about week later and ask them where is rest of my order and I have been told that all of the other parts were in second shipment. After arguing with this person, which he sound like new, had absolutely no idea what he is talking about, was promised they will send the replacement. The cost of the missing parts was $164. Waited couple days, never received anything. Called in again spoke with manager Kris rudest person ever and been informed that he decline the replacement or any refund for my order. I have been told they have a 48 hour policy, if there is something missing in the packing I need to let them know in 48 hours, which I didn't of course because there was no slip inside the second shipment so I was still assuming all the parts are on backorder. I had to open a dispute on PayPal, waiting result. This is what this person Kris calling him self manager posted on my PayPal. (The package weights per UPS website are also verified at 4.8lbs and 4.9lbs, according to part weights this verifies all parts were shipped.)
Please if you order from this company and there would be some issue with your order, nobody is going to help you and you will loose you money!
On 6/13/15 I ordered some simple repair parts for my engine, 2 O-rings (*******) and a Throttle Cam (*******). When I ordered, it was my understanding that all parts were available.
The next day, I was informed that they had to order 1 O-ring and the throttle cam, and now shipping would be 6/18/15. Ok, no problem.
On 6/19 I saw that parts had not been shipped. I called and was told that the throttle cam was on back order still, and was given a new shipping date of 6/21/15.
The new shipping date passes, and guess what? They have not shipped. I call customer service to find out what is going on. I was rudely told by some woman there that the parts are not available at this time, they are still on back order, and they will be shipped when they can get them. They also said that no one else has any, it is a backorder for everyone. So I am not a happy camper at this point, I have a boat I can not use, and no idea when the parts will arrive.
6/26/15 I get an email stating that the earliest availability for the throttle cam will be SEPTEMBER 28,2015! So just in time to fix the outboard and put it away for the season.
I looked around on the web, and found that USBoatWorks.com has the part in stock. A slightly higher price, and more for shipping, but they have the part immediately available. I ordered it at 10 AM, and an hour later I got an email saying that it is shipping today. I should have it and be on the water now for the 4th of July!
So now I call Boats.net to cancel the order. At least that seemed to go simple and straightforward, but we shall see if the money is returned in a timely manner or not.
Long story short, if you want to be back on the water quickly, look elsewhere for parts.
I ordered from their site didn't get a confirmation email but my it was charged to my account. Some places are slow with the confirmation emails so I didn't think much about it until a few days later after my parts didn't show up. I called to check and they said my order doesn't exist and I was the 2nd person to say that. I didn't have my part numbers in front of me so I gave my motor info and the parts I needed. Then the wrong parts come in and now they want me to pay for a restocking fee for their mistake! NO CUSTOMER SERVICE will NEVER buy from them again. Oh and I believe they pay an outside service to handle the phone orders, or at least the people workings for them know nothing about boats.
I ordered my parts with them! Payed for 2 day air and received my parts 14 days later! I shouldn't have to write a whole review for you to get the point. From an honest man, don't waste your time. They bite off more than they can chew! God bless
Revision... after numerous attempts I did find someone on "on line chat" that was able to talk to a manager and get them to take the return. Took a lot of work and $15 for shipping and $30 restocking... but they did finally take it back... I did tell them I was posting reviews... that might have helped my case... ""Do not order unless you are 110% sure it is the right part and do not plan on returning it even if it does not work" - As soon as I opened my package I knew I ordered the wrong part... A $200 starter... No returns on anything electrical... A brand new starter still in the box... I offered to pay restocking as well as shipping... no dice... What on-line vendor does not take a part back that has not been used and not even a day old? Read the fine print... do not plan on returning anything to them... as I further explored, they define most items as electrical..."
We apologize for any experience that is less than great for our customers. We stand behind our products, and have refunded this customer in full for the defective item.