Boats.net
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Boats.net
boats.net

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Boats.net Reviews Summary

Positive Highlights

  • Fast shipping and quick order turnaround are frequently praised by customers.
  • The website's parts diagrams make it easy to find the correct parts, even for older motors.
  • Customer service is knowledgeable, helpful, and proactive in resolving issues.

Negative Highlights

  • Shipping costs can be high, and USPS delivery may be slow or unreliable.
  • Product descriptions are sometimes inaccurate, leading to incorrect parts being ordered.
  • Return shipping costs are not covered, making returns expensive for customers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Nov 3, 2025

I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.

Sep 3, 2025

The shipping is very slow. This keeps me from ordering from Boats.net. I tend to lean towards companies like Crowley that consistently ship significantly faster than.

May 26, 2026

So far (haven't put the parts in yet to make sure they work) experience has been great. I called into customer service for a few questions before I ordered and Mike talked me through all my questions with knowledge, experience, humor, and confidently without hesitation.

Sep 2, 2025

I was able to find a water pump gasket for a 30+ year old outboard motor with some help from the chat bot I'd definitely use you again as a first choice

Sep 27, 2025

I'm not an outboard motor expert. I appreciate the ease of navigating this site and the detail drawings to identify each part. Have purchased several times with the same great results.

Sep 14, 2025

Ordered 2 of the ignition cover caps. I typed in my serial #. But unfortunately they are to big. Looks like I will go to the hardware store and get some type of rubber caps. That should work ok. I do really love boats.net though. Every thing else I've gotten has been perfect.

May 2, 2026

Went to use my trolling motor this Spring only to find the plastic base was cracked from improper storage. boat.net had the part available and at a reasonable price. It's back together and is ready to go. First time purchase and I am very pleased with their service.

Feb 23, 2026

Ordered several parts for a 1995 Mercury outboard that are difficult to find elsewhere. The parts were reasonably priced, delivered on time, and shipped in a very strong box to prevent shipping damage. I was totally impressed.

Aug 9, 2026

I am hard on propellers and this was my third purchase from Boats.net. They are always on point with stock and shipping. Best boat supply house in country. Thank you!

Nov 21, 2025

Received merchandise quickly and item was exactly as stated in ad. It was an easy and efficient transaction. I would make a purchase from them again if the need arises.

Nov 10, 2025

Was able to easily review online engine diagrams, find the part number needed and confirm with their inhouse parts department prior to ordering. Once ordered received the parts within a couple of days. Would highly recommend!

Aug 25, 2025

Ordered prop as their system went down. Could not get a confirmation. When entering my preliminary order number back when system was up... system kept reporting no order found. Never received a confirmation. Gave up and ordered from another source. But it DID arrived. All beat up and the box damaged. When I call to explained the situation... I was given an RMA... no problem... but the cost to ship return was on me. I asked about the free returns and was told they'll accept it back without a restocking charge... even if their system was in partial blame? It cost $56. To return. Doesn't sound like a free return as advertised. Beware. Contacting through phone, chat, and return messaging very awkward with slow response time. I'd recommending avoiding this site completely.

Mar 2, 2026

Boats.net always comes through for us here at Lewis Boats. Always friendly, items show up on time sometimes earlier than expected. They even sent us a swag pack!

Apr 18, 2026

There site is easy to use. Part diagrams make it easy to find what you are looking for. Ordering the items and paying went without a hitch. Finally the parts were delivered quickly. L

Aug 28, 2025

I love the fact that most parts are in stock, however when I have to wait up to 10 days for a delivery is not ideal. Using the postal service to ship packages is a bad idea. It certainly makes me think twice about ordering from another site.

Sep 28, 2025

Easy to find and order the parts I needed all on one site. Reasonable prices. Biggest negative is now my inbox is filling up with unwanted emails. I got three from Boats.net just this weekend, none of which were related to my order.

Oct 9, 2025

Great selection of engine diagrams, with part numbers and serial numbers and I can always count on a very knowledgeable staff to assist me if needed 😀

May 8, 2026

Good prices and like that I can get manufacturer products, not "generic". Maybe they are using postal service to try to lower shipping costs. You can not rely on delivery to be when USPS says it will arrive.

Nov 24, 2025

First, called on the phone to get our sales tax certificate issue straightened out. Took about 3 mins, done. Next, went back online to place the order. Done. Shortly after that came the confirmation email. Thank you Boats.net

Sep 11, 2025

I originally ordered the incorrect part, entirely my fault. When I called to return it the process was smooth and without a hassle. Additionally the correct part was unavailable through Boats.net due to no longer being produced, however the customer service rep assisted we in locating it on EBay through his own initiative. Great experience overall and much appreciated.

Mar 23, 2026

I have used boats. Net several times. There web site makes it fairly easy to navigate to look up parts. I have also called in the past and they are very helpful. Unfortunately for me, parts are getting harder to find for my 1997 Honda 90 hp outboard. No fault of boats.net either. They are my go to online shopping for motor parts. Fair price and shipping is fast.

Aug 28, 2025

Ordered OEM high tension cords for my outboard. The online diagrams showed exactly what the part numbers were and in stock. They shipped fast and free!

Oct 16, 2025

Cost me $53 USD shipping for 6 carb jets - package was delayed multiple times, was slow to be sent, was caught in a postal strike, and even when strike ended they just sat for over a week, its now been a full month since I ordered and still no parts. They declined to refund my shipping charge despite them being able to claim it back from UPS. Bad service and would not recommend as they have no reviews on their site probably due to their refusal to back their own shipper. Go with Crowley Marine instead.

Jun 16, 2026

I have a small marine repair shop. I find that Boats.net has the best selection of parts and is very easy to deal with. They cannot control the Postal Service (which is terrible these days), but they do their best to make sure you get what you need.

Feb 10, 2026

Thank You Boats, net for hiring people that speaks both language made it easier for me to order parts I had a really good experience with your employees. Thank you again for your great service. I can't complain. God bless thankyou guys at boat.net

Aug 11, 2026

I was having trouble finding the correct impeller for my 40 year-old two stroke outboard. Your exploded diagram of my motor's lower unit was exactly what I needed to get the correct part number. As an unexpected bonus, you actually had the part in stock. The new impeller is installed and I am looking forward to being on the lake this weekend. Thank you!

Jun 7, 2026

Great website. Very easy to use. Needed parts for a 1986 Yamaha outboard which are very hard to find and they had what I needed. Ordered it late in the day with priority shipping and my order was processed and shipped that day.

Apr 27, 2026

I needed to contact someone about my order and called them direct. We straightened everything out, cancelled one order and reordered the parts. Arrived five days later. Everything was correct.

Mar 8, 2026

Prompt and efficient. Went through another dealer and even though I gave them the correct part number, they sent me a different part. Boats.net got it right the 1st time

Sep 25, 2025

My experience this time as well as all of the other orders I have places has been shipped and received very promptly. I had one order that a an o ring missing but customer service had it in the mail the same day I called. VERY satisfied with service!

Oct 21, 2025

I've ordered parts for my Suzuki outboard for several years now. The parts are always in stock, and they are shipped very fast. Great service. If i had one suggestion, it would be to use a box or some kind of rigid packaging if one orders an oil filter. The shipping bags are great but they allow the filters to get crushed. I ordered a filter and it came fine, but it has happened in the past. Thank you

Nov 4, 2025

Just exactly what I'd ordered: all new unopened OEM parts in a small box clearly marked with the Honda kit part number. Received in a week from ordering date.

Apr 28, 2026

I found the exact part I needed for my 18 hp motor that is close to 50 years old within a matter of a few minutes. It shipped right away and I had it in a couple days.

Jan 15, 2026

I get all my Yamaha Outboard parts at Boats.net and sometimes even find parts for lawn equipment. It is very rare that parts have to be on back order and shipping happens very reliably.

Oct 1, 2025

Ordering was easy, parts diagrams helped considerably. The parts arrived on the scheduled delivery date(actually it was a day early). Installed them last night and everything fit as expected. Very happy with the purchase.

Feb 17, 2026

First, when I say "hard to find Yamaha part" it's not because it's not out there…. But, when I searched the specific part number I needed, droves of different companies websites pop up and were suggested as having carrying this particular part. I did like any other shopper would do, click on the first one and looking for the best price. Where my search lead me to Boats.net was because the first two sites I clicked on all lead me to believe they had the part only to be told parts not available once I tried to checkout. But, finally finding Boats.net website… not only did they indicate rather or not the part was "In Stock" on the initial product page, but they indicated the price (lowest out of all of them) and indicated my approximate delivery date if ordered today. And on top of all that … free delivery and here local in the USA. My part arrived on time and as advertised. Now I keep Boats.net book marked and will now make them my FIRST go-to for all my boating and parts needs. Exceptional company, exceptional website, and exceptional correspondence during the entire ordering process right up to date delivered. Thank You Boats.net, excellent shopping experience.

Mar 21, 2026

I've been buying from Boats.net for at least 8 yrs. Easy website to use with great schematics. Shipping has always been very timely and reasonable prices as well.

Dec 17, 2025

Was working on outboard motor and the part at dealership was 20 percent more so I purchased it from boats.net and saved some money.

May 22, 2026

Boats.net has many OEM parts for a Honda 2003 BF8A outboard. Obviously some parts are no longer available, however tune-up items seem to be still available, and at reasonable pricing.

Jul 27, 2026

They were very helpful the part came in within four days they took a lot of time to look up the part I needed and I got it from my Suzuki engine thank you guys very much. Great to deal with

Jul 19, 2026

Boats.net went above and beyond. Looking for parts for my old outboard. They found the parts I needed when no one else could …or would. Great company great people

Sep 16, 2025

The engine-specific schematic showing each part was a tremendous help. I was thrilled they carried the OEM parts and got me them in a reasonable amount of time :)

Apr 25, 2026

Ordered a Prop sleeve bore under the understanding that it would fit my outboard based off of the items description but it was too big. Message printed on package states that it's not returnable if opened. The only way to determine the fit was to open and slide it up towards the bore. Money wasted

Aug 10, 2026

I received my order sooner than expected, even using the standard delivery, and the OEM parts were a perfect fit for my Honda outboard. It's up and running as good as new. Getting the right parts the first time is a real plus. I'll definitely use Boats.net for all my future purchases.

Mar 6, 2026

Had everything I needed to rebuild the lower unit and carbs on my 1999 Yamaha 40hp outboard. Customer service folks I talked with and asked questions were very nice and pleasant to deal with. Shipping was pretty quick too. Overall great experience

Sep 8, 2025

You have done a small family business wrong. I'm sorry that we are obviously not that important to you - you could not refund a $120 decal set that you sent as incomplete. That money is a drop in the hat for a big corporation. But you'd rather do someone wrong. It means very little to you so you won't care but you've lost our business. Keep your money and take the decals. We don't ask for anything free. We run an honest operation unlike yours.

May 10, 2026

I wanted some extra keys for my boat, I tried several differant sites and kept getting the wrong keys. I ordered a set from Boats. Net and they were perfect, the shipping was quick could not be happier with their service.

Sep 4, 2025

The spark plugs I ordered came in today and were not in their main smaller boxes. Instead they were rolling around in a larger box where they could come into contact with each other and break.

Mar 1, 2026

Boats.net has always had my needed parts, at comparable pricing. Prompt service, very quick at shipping the product. Only bad thing in shipping is using, USPS for carrier. Very unreliable shipping source.

Jan 15, 2026

I was a little skeptical about my order so made the call & in a matter of minutes they had me squared away & order placed... thankyou so much for your help.

Reviews

Write a review
4.7
Reviews 2,241
5 Stars
79%
4 Stars
7%
3 Stars
2%
2 Stars
3%
1 Star
10%

Texas
1 review
1 helpful vote
Follow Jim G.
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Do NOT do Business with this company!
July 25, 2016

I ordered 6 sparks plugs from boats.net and only received one. I have been in constant contact with customer service via email with no satisfaction and at this point they have ceased communication with me. When I first searched for my part number on their website (QC12PEPB), it came up with this: http://www.boats.net/search/?q=QC12PEPB+ On this page, it clearly shows "QC12PEPB Spark Plug, 6/Box", once in the web page title (In the tab of the browser, and once again in 16.5 font size on the main page). AFTER I made my complaint, they changed the Description in the web page to "PRICED
PER PLUG" as seen here: http://www.boats.net/parts/detail/accessories/R-*******.html The customer service rep says that they did not make any changes to this page, however, I know that the "PRICED PER PLUG" was NOT on the web page at the time of purchase and they obviously made the change after my complaint which I feel is false advertising.
As of now, they STILL have 'Spark Plug, 6/Box in 3 places on the web page which I feel needs to be removed to prevent confusion in the future, however, they are telling me they can't change it which I find hard to believe.

Ultimately, I do not think they handled the situation well at all. They will not make things right: Fix the issue on their website regarding quantity and ship me the additional 5 spark plugs. Ceasing communications with me is not professional at all.

Date of experience: July 25, 2016
Texas
1 review
0 helpful votes
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Wonderful inventory and shipping
July 14, 2016

Ordered Yamaha part on 7-12-16 received 7-14-16. From FL.To TX. Free freight and no state sales tax. OEM part was 15% less than everybody else on the net.
Doesn't get any better than that.
I'm a customer that likes quality service, and I got it...

Date of experience: July 14, 2016
Georgia
1 review
2 helpful votes
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I ordered several parts at once as I was rebuilding my motorcycle. On their website, they claimed that everything was in stock and is ready to ship in 2-3 days. FALSE! It's two weeks already and I just now received a partial shipment. I called them several times and nobody seems to know anything about anything. Finally someone promised me that they will ship what they have and another part will be shipped the next day, which never happened either. And now they are saying that their policy doesn't allow more than one partial shipment and blablabla. Basically in short: this company is unprofessional, not courteous and not at all punctual.

Date of experience: June 29, 2016
Tennessee
1 review
4 helpful votes
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This is the worse company to order any type of boat parts from! I own a marine repair company and had nothing but problems from BOATS.NET. Takes forever ( 5 days this time) to get parts shipped and you are REAL lucky if they get it right, then excuses and more excuses for messing it all up. If I could give this company a negative star I would! So I get unhappy customers because this company has no clue on what they are doing! BEWARE IF YOU ORDER FROM THESE MORONS!

Date of experience: June 28, 2016
Florida
2 reviews
3 helpful votes
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Ignition coil DOA
June 14, 2016

Ordered an ignition coil arrived DOA no contiunity between ground and secondary called and only got run around

Date of experience: June 14, 2016
Texas
1 review
4 helpful votes
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Horrible service buying a motor.
June 7, 2016

I tried to purchase a 20 hp Honda Outboard from boats.net. I got the run around and no motor. They gave me the best price on the Honda but I never got the motor just excuses. Ordered the motor from another sight the next week when I was told there were no motors available aftet waiting 3 months. Wish I could give them 0 stars because that is what I got. Nothing.

Date of experience: June 7, 2016
New York
1 review
5 helpful votes
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Ordered a water pump kit for an evinrude motor. Upon opening found that most of the kit was the right stuff but the impeller ( the most important part!) was not the right one. Luckily I found one at a marine repair shop 40 miles away and twice the cost but it got me on the water that day. Just called them to return the impeller for a partial credit and they refused saying I had to return the entire kit, even though it was all just thrown in together, obviously not a "pre packaged" kit. This is the second time in a row they sent the wrong part. Will never use them again!

Update 6-8-16... I received correspondence today from Boats.net and they are giving a credit for the impeller, which I do appreciate.

Date of experience: June 6, 2016
France
1 review
3 helpful votes
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I bought from them a rectifier (55$) but it didn't work. I sent them a message to proceed to en exchange. They answered me they couldn't do anything and that THERE WAS NO WARRANTY from them and I had to see with a retailer. A real scandal!

Don't buy from them

EDIT: Problem finally solved. Full refund after my review. Thank you

Date of experience: April 30, 2016
Christopher P. — Boats.net Rep
over a year ago

We apologize for any experience that is less than great for our customers. We stand behind our products, and have refunded this customer in full for the defective item.

Texas
1 review
3 helpful votes
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Took my money never got parts
April 22, 2016

Never again No customer service. Took order over the phone. Took my money. Never got parts. Can't get them to return my calls. When I do get them on the phone I get the run around

Date of experience: April 22, 2016
Italy
1 review
2 helpful votes
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I purchased an item from Italy assignment Miami Beach, it's far and I have to pay X return item X be refunded the price of single article. In Italy already were before a judge with a lawyer X defend the indefensible. Shame on you!

Date of experience: April 12, 2016
Florida
1 review
0 helpful votes
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Good quality-fast ship.
March 8, 2016

Ordered two Honda seals. Came quickly. Genuine Honda parts in sealed Honda packaging with Honda part number. Perfect. Will order from next time.

Date of experience: March 8, 2016
Montana
1 review
6 helpful votes
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I purchased a boat propeller from boats.net this past summer and paid with a credit card over the internet for the full price listed. I printed my confirmation receipt with the purchase price on it and confirmation number. I have the copy's still. A few days later I received a notice that my item would not ship and to contact customer service and a new copy of the receipt and same confirmation number but the price had changed! I called the customer service number for boats.net and a lady on the other end said I needed to pay an additional $29 to get the item to ship as the price had gone up. I informed her that I had already made the purchase and had a confirmation number. She let me know that I could get a refund or pay the $29 additional to get this item. Now I know why their prices were lower because they charge you twice to get the item the listed price on their web site was and still to this day shows the propeller at $99 + shipping but after you purchase it you have to pay another $29 on top of that price and shipping to get it due to some "new price increase". They never let customers know and don't change the price on the web site. SO if you buy from them be aware that you will have to pay more on a second charge to get it shipped even if the site shows its lower priced. I would pursue this legally if I had the time as this is not legal but I will leave this warning for others to think about. I did end up paying the difference to get the propeller as I needed it by a date that I had a trip planned. If it was not for the fact that I live in northern Montana and don't have access to a store that sells 1978 boat parts I would have gone with the refund route. I will never buy from them again.

Date of experience: October 28, 2015
Australia
1 review
2 helpful votes
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After placing 1 simple order I have been stuffed around like you would not believe.
Never purchasing anything from these people that are liars, their service is sh*t.
Their communication is hopeless, my only saving grace was that I downloaded the chat comments from our session and used it against these liars.

Date of experience: September 10, 2015
California
1 review
4 helpful votes
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This place is ridiculous
July 22, 2015

I ordered 2 small pieces for a Yamaha that was a total of $10. I upgraded to 3 day select to get it here quicker. 3-Day select means I can go ride that weekend. I ordered it on the 30th of June, they shipped it the 1st. Package got lost, and I filed a claim with UPS. Boats.Net was refunded money on the 17th of July, I called on the 22nd and they had forgot about me. So 3 day select really means next month sometime unless you call and try to get a refund. So here I am 3 weeks later, no parts, and I had to call and ask for a refund. Thanks guys, you took a whole July out of my summer.
STEER CLEAR of this place, you don't get your parts and when they receive payment for using your stuff they don't refund you or send you your stuff. You have to call wondering what is going on and try to get a refund, what a joke.

Date of experience: July 22, 2015
Wisconsin
1 review
2 helpful votes
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Worst ever
July 13, 2015

Told 2 times it will del tomorrow, still not here but they said I can drive over 100 miles to pick it up in another town, or just miss more work maybe it will come the next time they say. MAYBE, never again lesson learned. Cant talk to a supervisor, wont return money, never deal with these folks, once they have your cash your dog dung

Date of experience: July 13, 2015
Georgia
1 review
1 helpful vote
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Be aware!
June 26, 2015

Placed the order with boats.net cost $700 total 36 parts. They send me two shipments, First shipment motor and 9 small parts with packaging slip showing e4verything else on back order 5 LB. In couple days received second shipment also 5 LB in the shipment one motor no packaging slip that's all. I thought, well rest of the parts are still on the backorder. Called them about week later and ask them where is rest of my order and I have been told that all of the other parts were in second shipment. After arguing with this person, which he sound like new, had absolutely no idea what he is talking about, was promised they will send the replacement. The cost of the missing parts was $164. Waited couple days, never received anything. Called in again spoke with manager Kris rudest person ever and been informed that he decline the replacement or any refund for my order. I have been told they have a 48 hour policy, if there is something missing in the packing I need to let them know in 48 hours, which I didn't of course because there was no slip inside the second shipment so I was still assuming all the parts are on backorder. I had to open a dispute on PayPal, waiting result. This is what this person Kris calling him self manager posted on my PayPal. (The package weights per UPS website are also verified at 4.8lbs and 4.9lbs, according to part weights this verifies all parts were shipped.)
Please if you order from this company and there would be some issue with your order, nobody is going to help you and you will loose you money!

Date of experience: June 26, 2015
New York
2 reviews
4 helpful votes
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On 6/13/15 I ordered some simple repair parts for my engine, 2 O-rings (*******) and a Throttle Cam (*******). When I ordered, it was my understanding that all parts were available.

The next day, I was informed that they had to order 1 O-ring and the throttle cam, and now shipping would be 6/18/15. Ok, no problem.

On 6/19 I saw that parts had not been shipped. I called and was told that the throttle cam was on back order still, and was given a new shipping date of 6/21/15.

The new shipping date passes, and guess what? They have not shipped. I call customer service to find out what is going on. I was rudely told by some woman there that the parts are not available at this time, they are still on back order, and they will be shipped when they can get them. They also said that no one else has any, it is a backorder for everyone. So I am not a happy camper at this point, I have a boat I can not use, and no idea when the parts will arrive.

6/26/15 I get an email stating that the earliest availability for the throttle cam will be SEPTEMBER 28,2015! So just in time to fix the outboard and put it away for the season.

I looked around on the web, and found that USBoatWorks.com has the part in stock. A slightly higher price, and more for shipping, but they have the part immediately available. I ordered it at 10 AM, and an hour later I got an email saying that it is shipping today. I should have it and be on the water now for the 4th of July!

So now I call Boats.net to cancel the order. At least that seemed to go simple and straightforward, but we shall see if the money is returned in a timely manner or not.

Long story short, if you want to be back on the water quickly, look elsewhere for parts.

Date of experience: June 26, 2015
Georgia
1 review
1 helpful vote
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NO CUSTOMER SERVICE!
May 28, 2015

I ordered from their site didn't get a confirmation email but my it was charged to my account. Some places are slow with the confirmation emails so I didn't think much about it until a few days later after my parts didn't show up. I called to check and they said my order doesn't exist and I was the 2nd person to say that. I didn't have my part numbers in front of me so I gave my motor info and the parts I needed. Then the wrong parts come in and now they want me to pay for a restocking fee for their mistake! NO CUSTOMER SERVICE will NEVER buy from them again. Oh and I believe they pay an outside service to handle the phone orders, or at least the people workings for them know nothing about boats.

Date of experience: May 28, 2015
California
1 review
2 helpful votes
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Liars! Shipping & availability
May 19, 2015

I ordered my parts with them! Payed for 2 day air and received my parts 14 days later! I shouldn't have to write a whole review for you to get the point. From an honest man, don't waste your time. They bite off more than they can chew! God bless

Date of experience: May 19, 2015
Florida
1 review
0 helpful votes
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Revision... after numerous attempts I did find someone on "on line chat" that was able to talk to a manager and get them to take the return. Took a lot of work and $15 for shipping and $30 restocking... but they did finally take it back... I did tell them I was posting reviews... that might have helped my case... ""Do not order unless you are 110% sure it is the right part and do not plan on returning it even if it does not work" - As soon as I opened my package I knew I ordered the wrong part... A $200 starter... No returns on anything electrical... A brand new starter still in the box... I offered to pay restocking as well as shipping... no dice... What on-line vendor does not take a part back that has not been used and not even a day old? Read the fine print... do not plan on returning anything to them... as I further explored, they define most items as electrical..."

Date of experience: May 8, 2015