Boats.net
business logo of Boats.net
Boats.net
boats.net

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Boats.net Reviews Summary

Positive Highlights

  • Fast shipping and quick order turnaround are frequently praised by customers.
  • The website's parts diagrams make it easy to find the correct parts, even for older motors.
  • Customer service is knowledgeable, helpful, and proactive in resolving issues.

Negative Highlights

  • Shipping costs can be high, and USPS delivery may be slow or unreliable.
  • Product descriptions are sometimes inaccurate, leading to incorrect parts being ordered.
  • Return shipping costs are not covered, making returns expensive for customers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Nov 3, 2025

I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.

Sep 3, 2025

The shipping is very slow. This keeps me from ordering from Boats.net. I tend to lean towards companies like Crowley that consistently ship significantly faster than.

May 26, 2026

So far (haven't put the parts in yet to make sure they work) experience has been great. I called into customer service for a few questions before I ordered and Mike talked me through all my questions with knowledge, experience, humor, and confidently without hesitation.

Sep 2, 2025

I was able to find a water pump gasket for a 30+ year old outboard motor with some help from the chat bot I'd definitely use you again as a first choice

Sep 27, 2025

I'm not an outboard motor expert. I appreciate the ease of navigating this site and the detail drawings to identify each part. Have purchased several times with the same great results.

Sep 14, 2025

Ordered 2 of the ignition cover caps. I typed in my serial #. But unfortunately they are to big. Looks like I will go to the hardware store and get some type of rubber caps. That should work ok. I do really love boats.net though. Every thing else I've gotten has been perfect.

May 2, 2026

Went to use my trolling motor this Spring only to find the plastic base was cracked from improper storage. boat.net had the part available and at a reasonable price. It's back together and is ready to go. First time purchase and I am very pleased with their service.

Feb 23, 2026

Ordered several parts for a 1995 Mercury outboard that are difficult to find elsewhere. The parts were reasonably priced, delivered on time, and shipped in a very strong box to prevent shipping damage. I was totally impressed.

Aug 9, 2026

I am hard on propellers and this was my third purchase from Boats.net. They are always on point with stock and shipping. Best boat supply house in country. Thank you!

Nov 21, 2025

Received merchandise quickly and item was exactly as stated in ad. It was an easy and efficient transaction. I would make a purchase from them again if the need arises.

Nov 10, 2025

Was able to easily review online engine diagrams, find the part number needed and confirm with their inhouse parts department prior to ordering. Once ordered received the parts within a couple of days. Would highly recommend!

Aug 25, 2025

Ordered prop as their system went down. Could not get a confirmation. When entering my preliminary order number back when system was up... system kept reporting no order found. Never received a confirmation. Gave up and ordered from another source. But it DID arrived. All beat up and the box damaged. When I call to explained the situation... I was given an RMA... no problem... but the cost to ship return was on me. I asked about the free returns and was told they'll accept it back without a restocking charge... even if their system was in partial blame? It cost $56. To return. Doesn't sound like a free return as advertised. Beware. Contacting through phone, chat, and return messaging very awkward with slow response time. I'd recommending avoiding this site completely.

Mar 2, 2026

Boats.net always comes through for us here at Lewis Boats. Always friendly, items show up on time sometimes earlier than expected. They even sent us a swag pack!

Apr 18, 2026

There site is easy to use. Part diagrams make it easy to find what you are looking for. Ordering the items and paying went without a hitch. Finally the parts were delivered quickly. L

Aug 28, 2025

I love the fact that most parts are in stock, however when I have to wait up to 10 days for a delivery is not ideal. Using the postal service to ship packages is a bad idea. It certainly makes me think twice about ordering from another site.

Sep 28, 2025

Easy to find and order the parts I needed all on one site. Reasonable prices. Biggest negative is now my inbox is filling up with unwanted emails. I got three from Boats.net just this weekend, none of which were related to my order.

Oct 9, 2025

Great selection of engine diagrams, with part numbers and serial numbers and I can always count on a very knowledgeable staff to assist me if needed 😀

May 8, 2026

Good prices and like that I can get manufacturer products, not "generic". Maybe they are using postal service to try to lower shipping costs. You can not rely on delivery to be when USPS says it will arrive.

Nov 24, 2025

First, called on the phone to get our sales tax certificate issue straightened out. Took about 3 mins, done. Next, went back online to place the order. Done. Shortly after that came the confirmation email. Thank you Boats.net

Sep 11, 2025

I originally ordered the incorrect part, entirely my fault. When I called to return it the process was smooth and without a hassle. Additionally the correct part was unavailable through Boats.net due to no longer being produced, however the customer service rep assisted we in locating it on EBay through his own initiative. Great experience overall and much appreciated.

Mar 23, 2026

I have used boats. Net several times. There web site makes it fairly easy to navigate to look up parts. I have also called in the past and they are very helpful. Unfortunately for me, parts are getting harder to find for my 1997 Honda 90 hp outboard. No fault of boats.net either. They are my go to online shopping for motor parts. Fair price and shipping is fast.

Aug 28, 2025

Ordered OEM high tension cords for my outboard. The online diagrams showed exactly what the part numbers were and in stock. They shipped fast and free!

Oct 16, 2025

Cost me $53 USD shipping for 6 carb jets - package was delayed multiple times, was slow to be sent, was caught in a postal strike, and even when strike ended they just sat for over a week, its now been a full month since I ordered and still no parts. They declined to refund my shipping charge despite them being able to claim it back from UPS. Bad service and would not recommend as they have no reviews on their site probably due to their refusal to back their own shipper. Go with Crowley Marine instead.

Jun 16, 2026

I have a small marine repair shop. I find that Boats.net has the best selection of parts and is very easy to deal with. They cannot control the Postal Service (which is terrible these days), but they do their best to make sure you get what you need.

Feb 10, 2026

Thank You Boats, net for hiring people that speaks both language made it easier for me to order parts I had a really good experience with your employees. Thank you again for your great service. I can't complain. God bless thankyou guys at boat.net

Aug 11, 2026

I was having trouble finding the correct impeller for my 40 year-old two stroke outboard. Your exploded diagram of my motor's lower unit was exactly what I needed to get the correct part number. As an unexpected bonus, you actually had the part in stock. The new impeller is installed and I am looking forward to being on the lake this weekend. Thank you!

Jun 7, 2026

Great website. Very easy to use. Needed parts for a 1986 Yamaha outboard which are very hard to find and they had what I needed. Ordered it late in the day with priority shipping and my order was processed and shipped that day.

Apr 27, 2026

I needed to contact someone about my order and called them direct. We straightened everything out, cancelled one order and reordered the parts. Arrived five days later. Everything was correct.

Mar 8, 2026

Prompt and efficient. Went through another dealer and even though I gave them the correct part number, they sent me a different part. Boats.net got it right the 1st time

Sep 25, 2025

My experience this time as well as all of the other orders I have places has been shipped and received very promptly. I had one order that a an o ring missing but customer service had it in the mail the same day I called. VERY satisfied with service!

Oct 21, 2025

I've ordered parts for my Suzuki outboard for several years now. The parts are always in stock, and they are shipped very fast. Great service. If i had one suggestion, it would be to use a box or some kind of rigid packaging if one orders an oil filter. The shipping bags are great but they allow the filters to get crushed. I ordered a filter and it came fine, but it has happened in the past. Thank you

Nov 4, 2025

Just exactly what I'd ordered: all new unopened OEM parts in a small box clearly marked with the Honda kit part number. Received in a week from ordering date.

Apr 28, 2026

I found the exact part I needed for my 18 hp motor that is close to 50 years old within a matter of a few minutes. It shipped right away and I had it in a couple days.

Jan 15, 2026

I get all my Yamaha Outboard parts at Boats.net and sometimes even find parts for lawn equipment. It is very rare that parts have to be on back order and shipping happens very reliably.

Oct 1, 2025

Ordering was easy, parts diagrams helped considerably. The parts arrived on the scheduled delivery date(actually it was a day early). Installed them last night and everything fit as expected. Very happy with the purchase.

Feb 17, 2026

First, when I say "hard to find Yamaha part" it's not because it's not out there…. But, when I searched the specific part number I needed, droves of different companies websites pop up and were suggested as having carrying this particular part. I did like any other shopper would do, click on the first one and looking for the best price. Where my search lead me to Boats.net was because the first two sites I clicked on all lead me to believe they had the part only to be told parts not available once I tried to checkout. But, finally finding Boats.net website… not only did they indicate rather or not the part was "In Stock" on the initial product page, but they indicated the price (lowest out of all of them) and indicated my approximate delivery date if ordered today. And on top of all that … free delivery and here local in the USA. My part arrived on time and as advertised. Now I keep Boats.net book marked and will now make them my FIRST go-to for all my boating and parts needs. Exceptional company, exceptional website, and exceptional correspondence during the entire ordering process right up to date delivered. Thank You Boats.net, excellent shopping experience.

Mar 21, 2026

I've been buying from Boats.net for at least 8 yrs. Easy website to use with great schematics. Shipping has always been very timely and reasonable prices as well.

Dec 17, 2025

Was working on outboard motor and the part at dealership was 20 percent more so I purchased it from boats.net and saved some money.

May 22, 2026

Boats.net has many OEM parts for a Honda 2003 BF8A outboard. Obviously some parts are no longer available, however tune-up items seem to be still available, and at reasonable pricing.

Jul 27, 2026

They were very helpful the part came in within four days they took a lot of time to look up the part I needed and I got it from my Suzuki engine thank you guys very much. Great to deal with

Jul 19, 2026

Boats.net went above and beyond. Looking for parts for my old outboard. They found the parts I needed when no one else could …or would. Great company great people

Sep 16, 2025

The engine-specific schematic showing each part was a tremendous help. I was thrilled they carried the OEM parts and got me them in a reasonable amount of time :)

Apr 25, 2026

Ordered a Prop sleeve bore under the understanding that it would fit my outboard based off of the items description but it was too big. Message printed on package states that it's not returnable if opened. The only way to determine the fit was to open and slide it up towards the bore. Money wasted

Aug 10, 2026

I received my order sooner than expected, even using the standard delivery, and the OEM parts were a perfect fit for my Honda outboard. It's up and running as good as new. Getting the right parts the first time is a real plus. I'll definitely use Boats.net for all my future purchases.

Mar 6, 2026

Had everything I needed to rebuild the lower unit and carbs on my 1999 Yamaha 40hp outboard. Customer service folks I talked with and asked questions were very nice and pleasant to deal with. Shipping was pretty quick too. Overall great experience

Sep 8, 2025

You have done a small family business wrong. I'm sorry that we are obviously not that important to you - you could not refund a $120 decal set that you sent as incomplete. That money is a drop in the hat for a big corporation. But you'd rather do someone wrong. It means very little to you so you won't care but you've lost our business. Keep your money and take the decals. We don't ask for anything free. We run an honest operation unlike yours.

May 10, 2026

I wanted some extra keys for my boat, I tried several differant sites and kept getting the wrong keys. I ordered a set from Boats. Net and they were perfect, the shipping was quick could not be happier with their service.

Sep 4, 2025

The spark plugs I ordered came in today and were not in their main smaller boxes. Instead they were rolling around in a larger box where they could come into contact with each other and break.

Mar 1, 2026

Boats.net has always had my needed parts, at comparable pricing. Prompt service, very quick at shipping the product. Only bad thing in shipping is using, USPS for carrier. Very unreliable shipping source.

Jan 15, 2026

I was a little skeptical about my order so made the call & in a matter of minutes they had me squared away & order placed... thankyou so much for your help.

Reviews

Write a review
4.7
Reviews 2,241
5 Stars
79%
4 Stars
7%
3 Stars
2%
2 Stars
3%
1 Star
10%

West Virginia
1 review
1 helpful vote
Follow deanne c.
Unfollow deanne c.
Share Review
Report Review
No HONESTY, no INTEGRITY, they SUCK
July 3, 2018

Ordered a part. They said they would ship it overnight. That was 6 days ago. Checked the tracking and it says will not arrive for another 2 days. They RUINED our holiday. Needed that part to get our boat running. Now we have 15 people who traveled 100's of miles to spend the holiday with us and we do not have the boat running. WOW! Dont order from them. Not if you want dependability and honesty. Better be the right part. Wish I had seen these reviews before my husband ordered from them.

Date of experience: July 3, 2018
Customer C. — Boats.net Rep
over a year ago

Hi Deanne, I am very sorry to hear about this experience you had. We would like to discuss this further with you in order to find out what happened. We will reach out to you directly for more details about your order and to discuss what we can do for you.

Tennessee
1 review
0 helpful votes
Follow Randy H.
Unfollow Randy H.
Share Review
Report Review
Do not use.
June 28, 2018

They will send you the wrong part and wont give you a refund. You will be stuck with the wrong part and a empty pocketbook!

Date of experience: June 28, 2018
Customer C. — Boats.net Rep
over a year ago

Hi, I am sorry to here about your experience. It is our policy that if we send you the wrong part due to an error on our end, we will refund the purchase price in full, or replace the part. I will reach out to you directly to get more details about your order, and to see how we can assist you better.

Minnesota
1 review
3 helpful votes
Follow Doyal E.
Unfollow Doyal E.
Share Review
Report Review

I ordered a part, they shipped a completely different part than the one I ordered. When I went to return it I was told they would not cover the cost because I ordered it online and did not solicit the assistance of their techs. Their return policy states "The cost to ship a return item will be at the expense of Boats.net when we made an error, otherwise shipping is not covered." I guess them shipping the wrong part isn't considered an error. DO NOT TRUST THIS BUSINESS.

Date of experience: May 22, 2018
Louisiana
1 review
1 helpful vote
Follow Stephen M.
Unfollow Stephen M.
Share Review
Report Review

I placed an order with Boats.net on April 10,2018. According to their website, everything was in stock. April 11 I get an email stating that one item was on backorder until April 12. I figure OK, no problem with one day. April 19 I get another email stating that part will be on backorder until May 1. I responded to the email requesting that the other items be shipped so that I can get started on those repairs. I got no reply and no parts. Today, May 15 I have not received anything and called and inquired. Still on backorder. When I requested to have my order canceled, then they want to talk about shipping the other parts. No thanks.

Date of experience: May 15, 2018
Utah
2 reviews
2 helpful votes
Follow george w.
Unfollow george w.
Share Review
Report Review
Totally screwed up my order
April 14, 2018

I called in on Friday to order a part for overnight. Customer service associate said, "sure, that overnight will be $35." I paid and then arranged for my mechanic and shop time. Come to find out, no, the shipment will not arrive overnight, I had to be a shipping expert and know that Saturday shipment is a completely different thing and the associate did not bother to tell me that. I called back on Saturday to explain the situation, ask for a refund for my overnight charge that was not actually overnight-- and asked how requesting "overnight" means 3 days later-- they said I can go suck it basically. boats.net are crumby dishonest jerks.

Date of experience: April 14, 2018
France
1 review
3 helpful votes
Follow Myriam T.
Unfollow Myriam T.
Share Review
Report Review
Lie to customer
April 10, 2018

They lie to sell! They said on friday that if I order on friday, that they would ship on saturday for me to receive on monday.
They only shipped on monday at the end of the day. We are tuesday, end of the afternoon, still no package. Boats.net = Liar!

Date of experience: April 10, 2018
Florida
1 review
1 helpful vote
Follow John B.
Unfollow John B.
Share Review
Report Review
Never shop here!
February 21, 2018

Terrible customer service with horrible return policy. Don't expect to receive a return amount that you paid. Heavy return fees with inflated shipping charges. Do not shop here.

Date of experience: February 21, 2018
Washington
2 reviews
5 helpful votes
Follow J J.
Unfollow J J.
Share Review
Report Review
Price Match Guarantee
February 19, 2018

Bought a Lower Unit for $3601 then found a $190 lesser unit. Supv. Tried everything he could to discredit the lesser price but could not legitimately. Then emails went unanswered. Ignoring of emails is an apparent company practice and an example of the company price match guarantee policy of we will gladly match the lower price". Their apparent misguided attempt to save the company $190 on a $3600 purchase will only cost them tens of thousands of dollars in future revenue in coming years. It also creates more negative publicity over the internet through social media and more lost sales, from people who have had enough with companies who try and hide behind the internet. BBB complaint also went unanswered.

Date of experience: February 19, 2018
GB
1 review
3 helpful votes
Follow Lee G.
Unfollow Lee G.
Share Review
Report Review
Avoid, scammers
January 9, 2018

Item ordered 20/12, not received, no answer to emails or calls, tracking info appears false, just hopeless. Claim opened via Paypal to try and get my money back.

Please avoid this scam company.

Date of experience: January 9, 2018
France
1 review
1 helpful vote
Follow Gavin D.
Unfollow Gavin D.
Share Review
Report Review
Sent wrong part and they never accepted
December 5, 2017

Ordered parts 24 oct received about 20 days later one of the part wasn't the correct one even after sending photos of the part and screen capture of the website etc... never got sent the correct! So paid for nothing so I row for 1 month and a half while hoping to receive the right part... had enough waiting bought a new engine... ( sent a few mails no answer, called and got hang up on) definitely the worse experience with a internet order!

Date of experience: December 5, 2017
Louisiana
1 review
2 helpful votes
Follow Douglas E.
Unfollow Douglas E.
Share Review
Report Review
My package was lost
July 25, 2017

My package gets lost. I've been waiting 8 DAYS now since it's been lost and they say I have to wait another 10 days for an investigation. It's a $30 part! There solution is for me to order another part and pay for overnight shipping. It may only be $30 but I'm not spending another penny with this company.

Date of experience: July 25, 2017
Brazil
1 review
0 helpful votes
Follow CesarAugusto A.
Unfollow CesarAugusto A.
Share Review
Report Review
Consumer disrespect
July 2, 2017

I ordered Honda part *******-YB0-003 ((Honda Code *******), but they sent me the Honda part *******-YH5-611. My order number is *******.
I'm waiting for a solution 4 days ago to the problem.
Cesar

Date of experience: July 2, 2017
Denmark
1 review
0 helpful votes
Follow S O.
Unfollow S O.
Share Review
Report Review
Refund
June 21, 2017

They sell boats parts and ship them every were but but.

I ordered from Denmark with shipping adress in Greece total Price 86,44 USD - Boats.net send the parts to Denmark were nobody could recieved the parts. Danish import tax office took the packet and demanded 245,00 DKKR to release the parts. I refused to recieve the parts and the were returned to Boats.net and now the Boats.net refund office will refund 36,08 USD even though they send parts to wrong adress.

Not a good purchase

Date of experience: June 21, 2017
Nevada
1 review
0 helpful votes
Follow Gabriel E.
Unfollow Gabriel E.
Share Review
Report Review
DISASTROUS COSTUMER SERVICE
June 20, 2017

4 CALLS 3 OF THEM COMMUNICATION INTERRUPTED.
Just want to know the status of an order.
They are very fast to debit my credit card but no answer when I need to know the reason of the delay in delivery.
Very disappointed.

Date of experience: June 20, 2017
New Jersey
1 review
0 helpful votes
Follow Mike G.
Unfollow Mike G.
Share Review
Report Review
Does NOT offer warranty Stay Away!
May 29, 2017

Purchased a Yamaha OEM starter for $450 when I could have gotten an aftermarket for $150. Less than a year later it failed. Called Boats.net to get it replaced and was told they do not offer warranties! They advised me to go to my nearest authorized Yamaha dealer. Well I thought that's what they were, an authorized Yamaha dealer which is why I purchased from an OEM authorized dealer! What a scam!

Date of experience: May 29, 2017
Texas
1 review
4 helpful votes
Follow ken k.
Unfollow ken k.
Share Review
Report Review
GO LOCAL
May 13, 2017

DON"T WASTE YOUR TIME AND MONEY ONE THIS PLACE >THEY BEEN SENDING THE SAME ORDER TO THREE DIFFERENT LOCATIONS I"M TRYING TOO RUN A REPAIR SHOP AND I CAN"T GET PARTS. FIND A DIFFERENT STORE THESE GUYS ARE MORONS!

Date of experience: May 13, 2017
Florida
1 review
3 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review
POOR customer service
October 25, 2016

I ordered a carburetor from them. Was told it would arrive by 10/21/2016. I called them today(10/28/2016) to inquire as to where my carb was. They told me it was on backorder and would not arrive to me until... DECEMBER! WHAT? DECEMBER! I was not told at the time of ordering that the item was on backorder, and was never notified that the item was on backorder either. The rep on the phone did cancel the order but could not have given less that I was now put out another week ordering the part elsewhere.
STAY AWAY FROM Boats.net!

Date of experience: October 25, 2016
Christopher P. — Boats.net Rep
over a year ago

We apologize for any experience that is less than great for our customers. Allow me to explain the ordering process for OEM marine parts. Our availability other than “In Stock” or “One Business Day”, i. E. 1-2 Days is an estimate of the lead time from thnufacturer, who’s location is usually one day shipping from us.We have more product in stock that anyone in the industry, and a higher fill rate than anyone in the industry. The manufacturers do NOT provide live availability in an electronic format that would allow us to better communicate lead time on over ONE MILLION parts. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order, and our first advice of any delay from the manufacturer is after we have ordered the product, at which time we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.
Regards, Boats.net Customer Service

Colorado
1 review
6 helpful votes
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

Terrible customer service, I will never use again. They sent me the wrong part, and would not even accept a return. I had to dispute the charge with my credit card fraud department in order to get my money back.

Date of experience: September 15, 2016
Iowa
1 review
1 helpful vote
Follow Joe D.
Unfollow Joe D.
Share Review
Report Review
Kept Promising part would be shipped
August 17, 2016

I ordered parts for my water pump on Tuesday 8/9. After the order was placed my order status showed one part was back ordered until Friday. It showed in stock when I placed my order. I live chatted with customer service on Wednesday 8/10 who said the part had to be shipped from the manufacturer and should be in on Thursday. He said I could overnight the part for Friday 8/12 delivery for $15. The part wasn't there on Thursday, so I called Friday. They were waiting on the truck to arrive, so I asked about setting up overnight delivery, but since it would be Saturday 8/13 they wanted to charge me $85. I declined. On Monday, 8/15 I chatted with Jonathan who told me the part had been shipped from Mercury and should be to boats.net on Tuesday 8/16. I chatted with a different Jonathan on Tuesday, 8/16 who told me my order had shipped in full. Later that evening I received an email from boats.net stating that everything but the back ordered part had shipped and it wouldn't be available until the next Friday, 8/19... a whopping 10 days after I ordered it in the middle of boating season. I finally cancelled the order for the part and pay extra shipping from another company in order to get the parts on 8/18 so I can boat this weekend. I will never use boat.net again. My experience was horrible.

Date of experience: August 17, 2016
Texas
1 review
1 helpful vote
Follow Iben S.
Unfollow Iben S.
Share Review
Report Review
Terrible company to deal with
August 16, 2016

Received a prop lock and didn't install it immediately because I didn't need the new prop yet. They sent a kit with a key that didn't fit the nut so it's worthless. They lied about getting back to me and refused to correct it. I wouldn't buy from them ever again. I'd drive 200 miles to get a part before giving them a nickel.

Date of experience: August 16, 2016