I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.
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Ordered a part. They said they would ship it overnight. That was 6 days ago. Checked the tracking and it says will not arrive for another 2 days. They RUINED our holiday. Needed that part to get our boat running. Now we have 15 people who traveled 100's of miles to spend the holiday with us and we do not have the boat running. WOW! Dont order from them. Not if you want dependability and honesty. Better be the right part. Wish I had seen these reviews before my husband ordered from them.
They will send you the wrong part and wont give you a refund. You will be stuck with the wrong part and a empty pocketbook!
Hi, I am sorry to here about your experience. It is our policy that if we send you the wrong part due to an error on our end, we will refund the purchase price in full, or replace the part. I will reach out to you directly to get more details about your order, and to see how we can assist you better.
I ordered a part, they shipped a completely different part than the one I ordered. When I went to return it I was told they would not cover the cost because I ordered it online and did not solicit the assistance of their techs. Their return policy states "The cost to ship a return item will be at the expense of Boats.net when we made an error, otherwise shipping is not covered." I guess them shipping the wrong part isn't considered an error. DO NOT TRUST THIS BUSINESS.
I placed an order with Boats.net on April 10,2018. According to their website, everything was in stock. April 11 I get an email stating that one item was on backorder until April 12. I figure OK, no problem with one day. April 19 I get another email stating that part will be on backorder until May 1. I responded to the email requesting that the other items be shipped so that I can get started on those repairs. I got no reply and no parts. Today, May 15 I have not received anything and called and inquired. Still on backorder. When I requested to have my order canceled, then they want to talk about shipping the other parts. No thanks.
I called in on Friday to order a part for overnight. Customer service associate said, "sure, that overnight will be $35." I paid and then arranged for my mechanic and shop time. Come to find out, no, the shipment will not arrive overnight, I had to be a shipping expert and know that Saturday shipment is a completely different thing and the associate did not bother to tell me that. I called back on Saturday to explain the situation, ask for a refund for my overnight charge that was not actually overnight-- and asked how requesting "overnight" means 3 days later-- they said I can go suck it basically. boats.net are crumby dishonest jerks.
They lie to sell! They said on friday that if I order on friday, that they would ship on saturday for me to receive on monday.
They only shipped on monday at the end of the day. We are tuesday, end of the afternoon, still no package. Boats.net = Liar!
Terrible customer service with horrible return policy. Don't expect to receive a return amount that you paid. Heavy return fees with inflated shipping charges. Do not shop here.
Bought a Lower Unit for $3601 then found a $190 lesser unit. Supv. Tried everything he could to discredit the lesser price but could not legitimately. Then emails went unanswered. Ignoring of emails is an apparent company practice and an example of the company price match guarantee policy of we will gladly match the lower price". Their apparent misguided attempt to save the company $190 on a $3600 purchase will only cost them tens of thousands of dollars in future revenue in coming years. It also creates more negative publicity over the internet through social media and more lost sales, from people who have had enough with companies who try and hide behind the internet. BBB complaint also went unanswered.
Item ordered 20/12, not received, no answer to emails or calls, tracking info appears false, just hopeless. Claim opened via Paypal to try and get my money back.
Please avoid this scam company.
Ordered parts 24 oct received about 20 days later one of the part wasn't the correct one even after sending photos of the part and screen capture of the website etc... never got sent the correct! So paid for nothing so I row for 1 month and a half while hoping to receive the right part... had enough waiting bought a new engine... ( sent a few mails no answer, called and got hang up on) definitely the worse experience with a internet order!
My package gets lost. I've been waiting 8 DAYS now since it's been lost and they say I have to wait another 10 days for an investigation. It's a $30 part! There solution is for me to order another part and pay for overnight shipping. It may only be $30 but I'm not spending another penny with this company.
I ordered Honda part *******-YB0-003 ((Honda Code *******), but they sent me the Honda part *******-YH5-611. My order number is *******.
I'm waiting for a solution 4 days ago to the problem.
Cesar
They sell boats parts and ship them every were but but.
I ordered from Denmark with shipping adress in Greece total Price 86,44 USD - Boats.net send the parts to Denmark were nobody could recieved the parts. Danish import tax office took the packet and demanded 245,00 DKKR to release the parts. I refused to recieve the parts and the were returned to Boats.net and now the Boats.net refund office will refund 36,08 USD even though they send parts to wrong adress.
Not a good purchase
4 CALLS 3 OF THEM COMMUNICATION INTERRUPTED.
Just want to know the status of an order.
They are very fast to debit my credit card but no answer when I need to know the reason of the delay in delivery.
Very disappointed.
Purchased a Yamaha OEM starter for $450 when I could have gotten an aftermarket for $150. Less than a year later it failed. Called Boats.net to get it replaced and was told they do not offer warranties! They advised me to go to my nearest authorized Yamaha dealer. Well I thought that's what they were, an authorized Yamaha dealer which is why I purchased from an OEM authorized dealer! What a scam!
DON"T WASTE YOUR TIME AND MONEY ONE THIS PLACE >THEY BEEN SENDING THE SAME ORDER TO THREE DIFFERENT LOCATIONS I"M TRYING TOO RUN A REPAIR SHOP AND I CAN"T GET PARTS. FIND A DIFFERENT STORE THESE GUYS ARE MORONS!
I ordered a carburetor from them. Was told it would arrive by 10/21/2016. I called them today(10/28/2016) to inquire as to where my carb was. They told me it was on backorder and would not arrive to me until... DECEMBER! WHAT? DECEMBER! I was not told at the time of ordering that the item was on backorder, and was never notified that the item was on backorder either. The rep on the phone did cancel the order but could not have given less that I was now put out another week ordering the part elsewhere.
STAY AWAY FROM Boats.net!
We apologize for any experience that is less than great for our customers. Allow me to explain the ordering process for OEM marine parts. Our availability other than “In Stock” or “One Business Day”, i. E. 1-2 Days is an estimate of the lead time from thnufacturer, who’s location is usually one day shipping from us.We have more product in stock that anyone in the industry, and a higher fill rate than anyone in the industry. The manufacturers do NOT provide live availability in an electronic format that would allow us to better communicate lead time on over ONE MILLION parts. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order, and our first advice of any delay from the manufacturer is after we have ordered the product, at which time we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.
Regards, Boats.net Customer Service
Terrible customer service, I will never use again. They sent me the wrong part, and would not even accept a return. I had to dispute the charge with my credit card fraud department in order to get my money back.
I ordered parts for my water pump on Tuesday 8/9. After the order was placed my order status showed one part was back ordered until Friday. It showed in stock when I placed my order. I live chatted with customer service on Wednesday 8/10 who said the part had to be shipped from the manufacturer and should be in on Thursday. He said I could overnight the part for Friday 8/12 delivery for $15. The part wasn't there on Thursday, so I called Friday. They were waiting on the truck to arrive, so I asked about setting up overnight delivery, but since it would be Saturday 8/13 they wanted to charge me $85. I declined. On Monday, 8/15 I chatted with Jonathan who told me the part had been shipped from Mercury and should be to boats.net on Tuesday 8/16. I chatted with a different Jonathan on Tuesday, 8/16 who told me my order had shipped in full. Later that evening I received an email from boats.net stating that everything but the back ordered part had shipped and it wouldn't be available until the next Friday, 8/19... a whopping 10 days after I ordered it in the middle of boating season. I finally cancelled the order for the part and pay extra shipping from another company in order to get the parts on 8/18 so I can boat this weekend. I will never use boat.net again. My experience was horrible.
Received a prop lock and didn't install it immediately because I didn't need the new prop yet. They sent a kit with a key that didn't fit the nut so it's worthless. They lied about getting back to me and refused to correct it. I wouldn't buy from them ever again. I'd drive 200 miles to get a part before giving them a nickel.
Hi Deanne, I am very sorry to hear about this experience you had. We would like to discuss this further with you in order to find out what happened. We will reach out to you directly for more details about your order and to discuss what we can do for you.