Boats.net
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Boats.net
boats.net

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Boats.net Reviews Summary

Positive Highlights

  • Fast shipping and quick order turnaround are frequently praised by customers.
  • The website's parts diagrams make it easy to find the correct parts, even for older motors.
  • Customer service is knowledgeable, helpful, and proactive in resolving issues.

Negative Highlights

  • Shipping costs can be high, and USPS delivery may be slow or unreliable.
  • Product descriptions are sometimes inaccurate, leading to incorrect parts being ordered.
  • Return shipping costs are not covered, making returns expensive for customers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Nov 3, 2025

I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.

Sep 3, 2025

The shipping is very slow. This keeps me from ordering from Boats.net. I tend to lean towards companies like Crowley that consistently ship significantly faster than.

May 26, 2026

So far (haven't put the parts in yet to make sure they work) experience has been great. I called into customer service for a few questions before I ordered and Mike talked me through all my questions with knowledge, experience, humor, and confidently without hesitation.

Sep 2, 2025

I was able to find a water pump gasket for a 30+ year old outboard motor with some help from the chat bot I'd definitely use you again as a first choice

Sep 27, 2025

I'm not an outboard motor expert. I appreciate the ease of navigating this site and the detail drawings to identify each part. Have purchased several times with the same great results.

Sep 14, 2025

Ordered 2 of the ignition cover caps. I typed in my serial #. But unfortunately they are to big. Looks like I will go to the hardware store and get some type of rubber caps. That should work ok. I do really love boats.net though. Every thing else I've gotten has been perfect.

May 2, 2026

Went to use my trolling motor this Spring only to find the plastic base was cracked from improper storage. boat.net had the part available and at a reasonable price. It's back together and is ready to go. First time purchase and I am very pleased with their service.

Feb 23, 2026

Ordered several parts for a 1995 Mercury outboard that are difficult to find elsewhere. The parts were reasonably priced, delivered on time, and shipped in a very strong box to prevent shipping damage. I was totally impressed.

Aug 9, 2026

I am hard on propellers and this was my third purchase from Boats.net. They are always on point with stock and shipping. Best boat supply house in country. Thank you!

Nov 21, 2025

Received merchandise quickly and item was exactly as stated in ad. It was an easy and efficient transaction. I would make a purchase from them again if the need arises.

Nov 10, 2025

Was able to easily review online engine diagrams, find the part number needed and confirm with their inhouse parts department prior to ordering. Once ordered received the parts within a couple of days. Would highly recommend!

Aug 25, 2025

Ordered prop as their system went down. Could not get a confirmation. When entering my preliminary order number back when system was up... system kept reporting no order found. Never received a confirmation. Gave up and ordered from another source. But it DID arrived. All beat up and the box damaged. When I call to explained the situation... I was given an RMA... no problem... but the cost to ship return was on me. I asked about the free returns and was told they'll accept it back without a restocking charge... even if their system was in partial blame? It cost $56. To return. Doesn't sound like a free return as advertised. Beware. Contacting through phone, chat, and return messaging very awkward with slow response time. I'd recommending avoiding this site completely.

Mar 2, 2026

Boats.net always comes through for us here at Lewis Boats. Always friendly, items show up on time sometimes earlier than expected. They even sent us a swag pack!

Apr 18, 2026

There site is easy to use. Part diagrams make it easy to find what you are looking for. Ordering the items and paying went without a hitch. Finally the parts were delivered quickly. L

Aug 28, 2025

I love the fact that most parts are in stock, however when I have to wait up to 10 days for a delivery is not ideal. Using the postal service to ship packages is a bad idea. It certainly makes me think twice about ordering from another site.

Sep 28, 2025

Easy to find and order the parts I needed all on one site. Reasonable prices. Biggest negative is now my inbox is filling up with unwanted emails. I got three from Boats.net just this weekend, none of which were related to my order.

Oct 9, 2025

Great selection of engine diagrams, with part numbers and serial numbers and I can always count on a very knowledgeable staff to assist me if needed 😀

May 8, 2026

Good prices and like that I can get manufacturer products, not "generic". Maybe they are using postal service to try to lower shipping costs. You can not rely on delivery to be when USPS says it will arrive.

Nov 24, 2025

First, called on the phone to get our sales tax certificate issue straightened out. Took about 3 mins, done. Next, went back online to place the order. Done. Shortly after that came the confirmation email. Thank you Boats.net

Sep 11, 2025

I originally ordered the incorrect part, entirely my fault. When I called to return it the process was smooth and without a hassle. Additionally the correct part was unavailable through Boats.net due to no longer being produced, however the customer service rep assisted we in locating it on EBay through his own initiative. Great experience overall and much appreciated.

Mar 23, 2026

I have used boats. Net several times. There web site makes it fairly easy to navigate to look up parts. I have also called in the past and they are very helpful. Unfortunately for me, parts are getting harder to find for my 1997 Honda 90 hp outboard. No fault of boats.net either. They are my go to online shopping for motor parts. Fair price and shipping is fast.

Aug 28, 2025

Ordered OEM high tension cords for my outboard. The online diagrams showed exactly what the part numbers were and in stock. They shipped fast and free!

Oct 16, 2025

Cost me $53 USD shipping for 6 carb jets - package was delayed multiple times, was slow to be sent, was caught in a postal strike, and even when strike ended they just sat for over a week, its now been a full month since I ordered and still no parts. They declined to refund my shipping charge despite them being able to claim it back from UPS. Bad service and would not recommend as they have no reviews on their site probably due to their refusal to back their own shipper. Go with Crowley Marine instead.

Jun 16, 2026

I have a small marine repair shop. I find that Boats.net has the best selection of parts and is very easy to deal with. They cannot control the Postal Service (which is terrible these days), but they do their best to make sure you get what you need.

Feb 10, 2026

Thank You Boats, net for hiring people that speaks both language made it easier for me to order parts I had a really good experience with your employees. Thank you again for your great service. I can't complain. God bless thankyou guys at boat.net

Aug 11, 2026

I was having trouble finding the correct impeller for my 40 year-old two stroke outboard. Your exploded diagram of my motor's lower unit was exactly what I needed to get the correct part number. As an unexpected bonus, you actually had the part in stock. The new impeller is installed and I am looking forward to being on the lake this weekend. Thank you!

Jun 7, 2026

Great website. Very easy to use. Needed parts for a 1986 Yamaha outboard which are very hard to find and they had what I needed. Ordered it late in the day with priority shipping and my order was processed and shipped that day.

Apr 27, 2026

I needed to contact someone about my order and called them direct. We straightened everything out, cancelled one order and reordered the parts. Arrived five days later. Everything was correct.

Mar 8, 2026

Prompt and efficient. Went through another dealer and even though I gave them the correct part number, they sent me a different part. Boats.net got it right the 1st time

Sep 25, 2025

My experience this time as well as all of the other orders I have places has been shipped and received very promptly. I had one order that a an o ring missing but customer service had it in the mail the same day I called. VERY satisfied with service!

Oct 21, 2025

I've ordered parts for my Suzuki outboard for several years now. The parts are always in stock, and they are shipped very fast. Great service. If i had one suggestion, it would be to use a box or some kind of rigid packaging if one orders an oil filter. The shipping bags are great but they allow the filters to get crushed. I ordered a filter and it came fine, but it has happened in the past. Thank you

Nov 4, 2025

Just exactly what I'd ordered: all new unopened OEM parts in a small box clearly marked with the Honda kit part number. Received in a week from ordering date.

Apr 28, 2026

I found the exact part I needed for my 18 hp motor that is close to 50 years old within a matter of a few minutes. It shipped right away and I had it in a couple days.

Jan 15, 2026

I get all my Yamaha Outboard parts at Boats.net and sometimes even find parts for lawn equipment. It is very rare that parts have to be on back order and shipping happens very reliably.

Oct 1, 2025

Ordering was easy, parts diagrams helped considerably. The parts arrived on the scheduled delivery date(actually it was a day early). Installed them last night and everything fit as expected. Very happy with the purchase.

Feb 17, 2026

First, when I say "hard to find Yamaha part" it's not because it's not out there…. But, when I searched the specific part number I needed, droves of different companies websites pop up and were suggested as having carrying this particular part. I did like any other shopper would do, click on the first one and looking for the best price. Where my search lead me to Boats.net was because the first two sites I clicked on all lead me to believe they had the part only to be told parts not available once I tried to checkout. But, finally finding Boats.net website… not only did they indicate rather or not the part was "In Stock" on the initial product page, but they indicated the price (lowest out of all of them) and indicated my approximate delivery date if ordered today. And on top of all that … free delivery and here local in the USA. My part arrived on time and as advertised. Now I keep Boats.net book marked and will now make them my FIRST go-to for all my boating and parts needs. Exceptional company, exceptional website, and exceptional correspondence during the entire ordering process right up to date delivered. Thank You Boats.net, excellent shopping experience.

Mar 21, 2026

I've been buying from Boats.net for at least 8 yrs. Easy website to use with great schematics. Shipping has always been very timely and reasonable prices as well.

Dec 17, 2025

Was working on outboard motor and the part at dealership was 20 percent more so I purchased it from boats.net and saved some money.

May 22, 2026

Boats.net has many OEM parts for a Honda 2003 BF8A outboard. Obviously some parts are no longer available, however tune-up items seem to be still available, and at reasonable pricing.

Jul 27, 2026

They were very helpful the part came in within four days they took a lot of time to look up the part I needed and I got it from my Suzuki engine thank you guys very much. Great to deal with

Jul 19, 2026

Boats.net went above and beyond. Looking for parts for my old outboard. They found the parts I needed when no one else could …or would. Great company great people

Sep 16, 2025

The engine-specific schematic showing each part was a tremendous help. I was thrilled they carried the OEM parts and got me them in a reasonable amount of time :)

Apr 25, 2026

Ordered a Prop sleeve bore under the understanding that it would fit my outboard based off of the items description but it was too big. Message printed on package states that it's not returnable if opened. The only way to determine the fit was to open and slide it up towards the bore. Money wasted

Aug 10, 2026

I received my order sooner than expected, even using the standard delivery, and the OEM parts were a perfect fit for my Honda outboard. It's up and running as good as new. Getting the right parts the first time is a real plus. I'll definitely use Boats.net for all my future purchases.

Mar 6, 2026

Had everything I needed to rebuild the lower unit and carbs on my 1999 Yamaha 40hp outboard. Customer service folks I talked with and asked questions were very nice and pleasant to deal with. Shipping was pretty quick too. Overall great experience

Sep 8, 2025

You have done a small family business wrong. I'm sorry that we are obviously not that important to you - you could not refund a $120 decal set that you sent as incomplete. That money is a drop in the hat for a big corporation. But you'd rather do someone wrong. It means very little to you so you won't care but you've lost our business. Keep your money and take the decals. We don't ask for anything free. We run an honest operation unlike yours.

May 10, 2026

I wanted some extra keys for my boat, I tried several differant sites and kept getting the wrong keys. I ordered a set from Boats. Net and they were perfect, the shipping was quick could not be happier with their service.

Sep 4, 2025

The spark plugs I ordered came in today and were not in their main smaller boxes. Instead they were rolling around in a larger box where they could come into contact with each other and break.

Mar 1, 2026

Boats.net has always had my needed parts, at comparable pricing. Prompt service, very quick at shipping the product. Only bad thing in shipping is using, USPS for carrier. Very unreliable shipping source.

Jan 15, 2026

I was a little skeptical about my order so made the call & in a matter of minutes they had me squared away & order placed... thankyou so much for your help.

Reviews

Write a review
4.7
Reviews 2,241
5 Stars
79%
4 Stars
7%
3 Stars
2%
2 Stars
3%
1 Star
10%

Florida
1 review
0 helpful votes
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Great place to get parts for your boat
February 10, 2019

Yes you have to understand the mechanics of your boat and know what your looking for but it's an awesome website and very user friendly and a lot cheaper way of getting the part you need!

Date of experience: February 9, 2019
Christopher P. — Boats.net Rep
over a year ago

Hi Kevin,

We are very happy to hear that you are satisfied with your experience here with Boats.net. We are very proud of our fast shipping speeds and selection of OEM parts and we look forward to seeing you again soon.

Australia
1 review
0 helpful votes
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Happy with service
February 10, 2019

Fantastic service, the part came in outstanding time to Australia, happy with purchase, very well priced part.

Date of experience: February 8, 2019
Christopher P. — Boats.net Rep
over a year ago

Hi Emily-Rose,

Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Boats.net. We hope you order from us again soon.

Washington
1 review
0 helpful votes
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Honda mower parts
February 9, 2019

Received my parts in about 2 weeks. Everything was right. Packaging could have been more efficient. Will order more parts in the future.

Date of experience: February 8, 2019
Christopher P. — Boats.net Rep
over a year ago

Hi Ellen,

Thanks, we really appreciate the time it took to leave a review. We want it to be as easy as 1-2-3 to order from Boats.net. We look forward to seeing you order from us again soon!

Madagascar
1 review
0 helpful votes
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Madagascar do order parts from boats.net
February 9, 2019

I m boating in a very remote area of Madagascar, big island in the indian ocean since 20 years, my boat with envirude ficht still work because of boats.net and their worldwide first class service, even in the most remote area of Africa when you engine got a problem you think"must order parts from boats.net to fix
Dealer here are just too much expensive

Date of experience: February 8, 2019
Christopher P. — Boats.net Rep
over a year ago

We are very glad to be your go-to parts supplier. We are sure it's tough to be a boat enthusiast in Madagascar and we are so proud to be able to help you make your dream a reality.

Michigan
1 review
0 helpful votes
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No issues with order or timing of shipping.
February 9, 2019

My order was shipped on time and was the correct part that I ordered. This is was my first order from this company.

Date of experience: February 8, 2019
Christopher P. — Boats.net Rep
over a year ago

Hi Bryan,

Thanks for leaving a review, we appreciate it. We are glad that you had a great experience with Boats.net and we can't wait for you to order from us again.

France
1 review
0 helpful votes
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Ne pas commander sur ce site
February 7, 2019

Delais de livraison tres long et de plus 35 eur de frait de douane pour une piece a 130 eur en plus des frait d expeditions dejas tres cher
Tout ceci pas dit au moment de la commande
Tres tres deçus

Date of experience: February 7, 2019
Christopher P. — Boats.net Rep
over a year ago

Bonjour Marc,

Je suis désolé que vous ne soyez pas satisfait de votre achat. J'espère que vous nous donnerez une autre opportunité.

Florida
1 review
0 helpful votes
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Boats.net parts purchase
February 9, 2019

Never an issue getting OMC or Yamaha parts on time from Boats.net. Shipping quick and easy, Placed my order on a Monday holiday and knew it wouldn't get shipped out until the next day. Got Email notification on Tuesday the parts were pulled and packed and waiting pickup. Got them Thursday and installed them on Friday sent a happy customer down the road and he was able to go fishing on Saturday! Thanks Boats.net

Date of experience: February 7, 2019
Christopher P. — Boats.net Rep
over a year ago

Hi Fred,

Thank you for your great review! We try to keep as many parts (at least 80%) as we can stocked and ready to be shipped when the parts are ordered to get them to our customers quickly and get them back on the road. We appreciate your business and look forward to working with you in the future!

Pennsylvania
1 review
0 helpful votes
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What I needed and fast shipping
February 9, 2019

Nice people to do business with. Had what I needed and shipped out fast. Package nicely so not to get damaged in shipment. Will do business with them again.

Date of experience: February 7, 2019
Christopher P. — Boats.net Rep
over a year ago

Hi Taylor,
We are glad you had a good experience with Boats.net. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We look forward to seeing you order from us again soon!

Florida
1 review
0 helpful votes
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Best prices, no fuss
February 9, 2019

When I worked as a marine mechanic and electrician before retiring, we obtained most of our parts from Boats.net. They offered the best prices and shipping is prompt, we always had great luck with them. On the rare occasion there was a mixup, customer service was quick to rectify the situation.
There is an extensive collection of hard to find parts, both aftermarket and OEM. Am very impressed with Boats.net and send boat owning friends to this site.
Along with parts, they sell general boating accessories as well. One stop shopping. Very pleased!

Date of experience: February 7, 2019
Norway
1 review
0 helpful votes
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Good
February 5, 2019

Found the parts I needed for my really old Honda engine on their informative website. Was a little suspicious since not all the parts where in stock. No need, I received it all here in Norway 10 days after the order was placed. Thank you!

Date of experience: February 4, 2019
Christopher P. — Boats.net Rep
over a year ago

Hi Knut,

No matter how big no matter how small, no matter how old or how new. If you need a part we've got it! We care that our customers can look to us as their go-to parts dealer. We are glad you took the time to leave a review and we are happy to hear your experience with us was fantastic. We look forward to doing business with you in the future.

New York
1 review
1 helpful vote
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Misleading descriptions on website; poor customer service. They sold spark plugs in "packs of 4". Only 1 arrived. They revised to ship the others for free.

Date of experience: November 27, 2018
Chelsea B. — Boats.net Rep
over a year ago

Hello Josh,

Thank you for taking the time to reach out. We value your feedback and are sorry to hear that your last experience with Boats.net was not a 5-star experience. Unfortunately, the item you ordered had a typographical error in the product description. Thanks to your feedback, we are in the process of updating the website so that the product accurately describes the item for sale as ONE spark plug, and not a "4 pack." I just sent you a direct message. If you can provide me with your order number, I'd like to look take another look at the details of your order and how your issue was resolved.

Hope to hear from you again, Jeff.

Best,
Chelsea B.
Boats.net Customer Care

Texas
1 review
0 helpful votes
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Normally I order parts from Crowley Marine, however, boats.net was slightly cheaper so I figured I would give them a try. I called to verify which parts I needed and was given the wrong part numbers. After my own research I found the correct numbers. I called the customer service to verify the avaiability before placing my order. She stated all parts were in stock except for a 1.09 o ring which would have to come direct from Mercury out of Wisconsin, but they had it in stock, 2 or 3 business days max to get that, everything else they had. I place the order early in the morning 9-5-18 The 8th I get a email saying it will be ready the 12th. On the 14th I get a email saying they are going to ship the in stock parts (9 days later) and the out of stock o ring the 17th. On the 15th (supposedly) they shipped my package of instock parts ( now 10 days after my order). The 15th in the morning, I called, same song and dance, the manufacture has it in stock, in Wisconsin, as soon as they ship it, I will get it 2 or 3 days tops. The eta was the 18th at the latest. Then later on that day on the 15th i get a email saying it will be the 20th for the o ring. As of the 17th now (12 days after I placed my order) I still dont have my parts, the instock items, still in transit. Bottom line is it took them 10 days to ship my instock parts(which I still as of right now 12 days later still dont have and they continually lied about the ship date of their out of stock parts. Lesson learned pay a little more and get what you need. My boat has been broke down now over half a month for a simple sea pump. I ordered the infamous o ring from crowley (who didnt have it in stock) but even so they shipped it direct from the manufacture within hours, it will probably come before my parts from here.

Date of experience: September 17, 2018
Chelsea B. — Boats.net Rep
over a year ago

Hi Matt,

Thank you for reaching out to discuss your concerns with us. I've sent you a direct message to request your order number so I can provide you with some further insight. Based on a ship date of 9/14, your in-stock parts should be arriving any day now. I'm very sorry Mercury has caused a delay on that o-ring. Even with something so small as an o-ring, unfortunately sometimes the manufacturer will move slower than expected with out of stock parts that need to be cross-shipped. We hate this as much as you do. Crowley Marine -- and every other OEM parts provider, including your local dealer -- uses the same ordering process/database as Boats.net to acquire OEM parts direct from the manufacturer, so, unfortunately, in this scenario they will encounter the same delays with the o-ring as we have. I do wish the o-ring lightspeed getting to you!

Once I have your order number I can escalate this issue to a customer care representative for further investigation. We appreciate the feedback.

Best,
Chelsea B.
Boats.net Customer Care

Canada
1 review
0 helpful votes
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Thanks for my parts!
September 15, 2018

Thanks for delivering my parts for my Honda Tractor a day ahead of schedule! I will definitely order more in the future!

Date of experience: September 14, 2018
Chelsea B. — Boats.net Rep
over a year ago

Awesome, Rod! So glad to hear we were able to get your parts to you ahead of schedule. Nice looking tractor. Happy we could help you get her back up and running.

Best,
Chelsea B.
Boats.net Customer Care

Croatia
1 review
0 helpful votes
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Satisfied
August 30, 2018

Very satisfied with the site, after I ordered they notified me that the taxes of my country are high and if I want to continue with the my order.
My order come in 3 days to Croatia and I had to wait for my country clearance agency to ship it and that took 4 day. So in total 7 days + few days that we exchanged emails

Date of experience: August 30, 2018
Chelsea B. — Boats.net Rep
over a year ago

Thanks for the review and the feedback, Gomy! I am so glad to hear we were able to get your parts to you in Croatia quickly, and that communication was good. Happy wrenching!

Best,
Chelsea B.
Boats.net Customer Care

New York
1 review
3 helpful votes
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Horrible service
August 14, 2018

Do not use this company. I ordered parts for my boat and they said everything will ship on a Monday. I get an email that Monday and there are several parts that will now take another week. Why not tell me sooner? I have techs lined up to repair the boat. But the worst part was that the customer service guy was pathetic. No help at all and didn't really care that I had a problem. Wasn't even willing to make a phone call to find out where the parts are. I will never use Boats.net again!

Date of experience: August 14, 2018
Chelsea B. — Boats.net Rep
over a year ago

Hi Doug,

Thank you for reaching out to provide some valuable feedback. The issue with apathetic customer service is inexcusable and will be addressed. I am very sorry that you had a sub-par customer care experience. Your issue has been turned over to a supervisor who will be reaching out to you ASAP.

I also would like to apologize for the delayed communication regarding the arrival date of your parts. But this time I need to apologize on behalf of the manufacturer. Unfortunately, when parts are not in stock we need to order the requested parts from the manufacturer and delays can happen. We stock over 100,000 unique parts, but because parts are so make/model/year specific we cannot have all parts in stock (we sell over 2 million unique parts).

The initial fulfillment date you are given is an estimate for delivery based on the assumption that the manufacturer will have all the parts requested in stock. No OEM parts provider -- not even your local dealer -- has access to a live feed that tells exact part availability in real-time so there is unfortunately no way for any OEM part provider to give a perfectly accurate fulfillment estimation. Sometimes delays happen with out-of-stock parts and we do our best to tell you as soon as we are notified.

We appreciate that you've taken the time to reach out to us so we can work on resolving this issue with you.

Best,
Chelsea B.
Boats.net Customer Care

Texas
2 reviews
0 helpful votes
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I had previously wrote about my frustration in receiving the part I ordered with expedited shipping as well as the fact that I was told different shipping/arrival dates by 2 different customer service reps as well having been given an incorrect tracking number which added to the confusion. I am happy to say that boats.net addressed my concerns in less than a day, explained the reason for the different dates provided and gave me the correct tracking number and the item I purchased arrived today as the tracking number indicated. I wanted to update my original overall rating on sitejabber but the site won't allow that so I decided to write a new review and replace the old one. I have never had a company address a complaint as quickly and efficiently as Mary H and Evan S did who were the two who reached out to me. I can say that the item I purchased which I bought for my motorcycle was by far the best priced one I found on the internet and as my motorcycle is an older one, I'm grateful I was able to find it. I would purchase items from boat.net in the future and just anticipate a longer wait time for items that are more scarce.

Date of experience: August 5, 2018
Chelsea B. — Boats.net Rep
over a year ago

UPDATE:

Patty,

Thank you so much for taking the time to update your review on SiteJabber! We are so happy to hear that your Virago parts arrived today without any issue, and that customer care was able to help you so quickly. We are very dedicated to making sure you get you the parts you order as quickly as possible. We greatly appreciate your business. Ride safe and we hope to see you again!

Best,
Chelsea B.
Boats.net Customer Care______________________________________________________

ORIGINAL RESPONSE:
Response from Chelsea B. [Boats.net Rep] Responded 2 days, 4 hours ago
Hello Patty,

Thank you for reaching out to us via this review. A quick note to let you know you have been heard. I have escalated this issue, as well as your order number, to our customer service supervisor. Chris P. Will be in touch with you soon to discuss your order. Thank you for giving us a chance to resolve this issue.

There is clearly an issue with your tracking number here. We'll get that resolved ASAP.

Note that since you are ordering parts for a 1983 Yamaha Virago XV500 motorcycle, it is very likely that the part you ordered is not in stock and needs to be ordered on your behalf from the manufacturer. This is likely what the customer care representative meant when s/he told you "they had to get it from elsewhere." It is a common misunderstanding for customers to see "Ships in 2-3 days" on the part page and think that means the part is in stock and we just need a couple of days for processing. Actually, "Ships in 2-3 days" means that the part is not in stock and it will likely take us an extra 2-3 days to get the part from Yamaha. Parts that are in stock will always say "In Stock."

Thank you again for your business; we will get this resolved as soon as possible.

Michigan
1 review
1 helpful vote
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Shipping still no parts
August 3, 2018

I ordered my parts told pay extra to get by friday
Then charged me more than told me
No parts on friday
Call and they say tuesday
Heck who takes 6 days to ship a part no matter how much you pay
7.95 went to 11.95 said back to 7.95 then charge 9.95 and still no parts
What a joke be ware of this company and how long to receive we shall see
If i even get my parts this month

Date of experience: August 3, 2018
Chelsea B. — Boats.net Rep
over a year ago

UPDATE:
Hello Greg!
Per our private messages, I was able to look up your order. It turns out your part was in stock and was shipped out with a one-day turnaround time. Your order was placed on 8/1 and standard shipping was applied. Your order was shipped out on 8/2. Your order arrived today, 8/7 at 11:50am. The total transit time for this order was 4 days (orders do not move on weekend days, and we cannot ship an order out same-day if the order is not placed before the daily shipping cut off time). You spoke with a customer care representative about your shipping fees and a refund of $2 was applied.

Thank you again for shopping with Boats.net, Greg. Happy wrenching!

Best,
Chelsea B.
Boats.net Customer Care_____________________________________________________________________

ORIGINAL RESPONSE:
Responded 4 days, 6 hours ago
Hi Greg,

I am sorry you're feeling frustrated about the amount of time it's taking for your parts to arrive! Unfortunately with OEM part sales, sometimes changes in estimated delivery date can happen if a part is delayed getting to use from the manufacturer. We sell millions of OEM motor parts on Boats.net, but we only have the capacity to stock several thousand parts in our distribution centers. Often when customers order OEM parts, they select parts that say "Ships in 1-2 days" -- those are parts that we have to order on your behalf from the manufacturer. Once we get the parts, they'll be shipped out to you same-day.

I just sent you a direct message asking for your order number. I'd love to look in on your order to give you some more information about where your parts are. Without your order number I can only make a few educated guesses about what's happening here.

Best,
Chelsea B.
Boats.net Customer Care

Canada
2 reviews
2 helpful votes
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Watch for hidden cost
July 26, 2018

You order product they see free shipping when it arrives you have to be shipping as well as duties that is not free shipping use Extreme Caution when dealing with this company

Date of experience: July 26, 2018
Chelsea B. — Boats.net Rep
over a year ago

Hi John! Sorry for the misunderstanding here. Our Free Shipping offer applies only to packages shipped within the contiguous United States. We make an effort to ensure that is the first line in the Free Shipping portion of our shipping policy so everyone knows exactly what to expect: https://www.boats.net/info/shipping#spend-149-or-more-to-get-free-shipping

I am also sorry for the misunderstanding about International Shipping Policies. Per our International Shipping Policy, "Any duties, taxes, brokerage, or other import fees assessed by customs are the responsibility of the recipient." -- https://www.boats.net/info/shipping#international-shipping-rates

We do our best to communicate our policies to the best of our ability and it is absolutely not our intention to mislead you in any way. Thanks for the review, and we hope you'll give us another chance now that we're on the same page.

Best,
Chelsea B.
Boats.net Customer Care

Missouri
1 review
1 helpful vote
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Don't waste your time ordering from these people. I'll be taking my pocket book elsewhere. Customer service is a joke when calling.

Date of experience: July 18, 2018
Chelsea B. — Boats.net Rep
over a year ago

Hi Donald,

I just sent you a private message. Can you tell me more about your situation? I'd like to help you. When ordering OEM parts a delay in shipping can sometimes happen if the manufacturer does not have the part requested in stock. We sell over 95 MILLION Genuine parts for thousands of year/make/model combinations on Boats.net, but we can only stock about 300,000 unique products in our warehouse facilities. When you see IN STOCK under a part on our website, that is how you know we have that part in our warehouse and it is ready to ship immediately. When you see "ships in 1-2 days" on our website, that means you have selected one of the 95 million parts we need to order on your behalf from an original manufacturer. Unfortunately, there is not currently a live stock feed in place for us to know in real-time what parts are available in stock from the manufacturer, and which are back ordered. Based on the information we are given from the manufacturer, we offer our best assumption for fulfillment time (1-2 days or 3-4 days); this assumption is true 99% of the time, but 1% of the time the manufacturer will find the part not in stock and a delay may occur.

It may be that you ordered a part with a 1-2 day ship estimation that ended up unexpectedly being on backorder from the manufacturer. If this is the case, we are sorry for the delay (we hate this, too).

Thank you for your review, Donald, and we're sorry this order didn't turn out the best for you. We are doing our best to come up with a new and improved way to set appropriate expectations for part delivery and we hope you will give us another chance.

Best,
Chelsea B.
Boats.net Customer Care

Michigan
1 review
1 helpful vote
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I ordered parts and received confirmation email telling me parts would be shipped July 9th 2018. On July 11th I called to find the status of the order and was told that the parts I ordered were out of stock and would ship that day. When I ordered the parts the web site said all the parts were in stock. Today July 13th I called to see the status and was told the parts were still not there and they are on a National back order. You would think with computers now days they would have know the status of parts and maybe even called or sent me an email to let me know they were not shipped. If you have a job that is needing parts for a customer and you are ordering parts from Boats.Net I would advise you to wait for the parts to arrive in your hand before you give a job completion date because Boats.Net is not going to let you know how long it is going to take to get the order. What they told me was the date of shipment in the order confirmation email is only an estimate and if I would have read the small print I would know that it can change.

Hard Lesson Learned! I wont be ordering through them again unless I have no other choice.

Date of experience: July 13, 2018