Boats.net
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Boats.net
boats.net

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Boats.net Reviews Summary

Positive Highlights

  • Fast shipping and quick order turnaround are frequently praised by customers.
  • The website's parts diagrams make it easy to find the correct parts, even for older motors.
  • Customer service is knowledgeable, helpful, and proactive in resolving issues.

Negative Highlights

  • Shipping costs can be high, and USPS delivery may be slow or unreliable.
  • Product descriptions are sometimes inaccurate, leading to incorrect parts being ordered.
  • Return shipping costs are not covered, making returns expensive for customers.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Nov 3, 2025

I've been buying Honda power equipment parts from Boats.net for about a decade. They continue to by my only source, and for good reason: Great prices, quick turn around on the orders, and fast shipping. It doesn't get any better.

Sep 3, 2025

The shipping is very slow. This keeps me from ordering from Boats.net. I tend to lean towards companies like Crowley that consistently ship significantly faster than.

May 26, 2026

So far (haven't put the parts in yet to make sure they work) experience has been great. I called into customer service for a few questions before I ordered and Mike talked me through all my questions with knowledge, experience, humor, and confidently without hesitation.

Sep 2, 2025

I was able to find a water pump gasket for a 30+ year old outboard motor with some help from the chat bot I'd definitely use you again as a first choice

Sep 27, 2025

I'm not an outboard motor expert. I appreciate the ease of navigating this site and the detail drawings to identify each part. Have purchased several times with the same great results.

Sep 14, 2025

Ordered 2 of the ignition cover caps. I typed in my serial #. But unfortunately they are to big. Looks like I will go to the hardware store and get some type of rubber caps. That should work ok. I do really love boats.net though. Every thing else I've gotten has been perfect.

May 2, 2026

Went to use my trolling motor this Spring only to find the plastic base was cracked from improper storage. boat.net had the part available and at a reasonable price. It's back together and is ready to go. First time purchase and I am very pleased with their service.

Feb 23, 2026

Ordered several parts for a 1995 Mercury outboard that are difficult to find elsewhere. The parts were reasonably priced, delivered on time, and shipped in a very strong box to prevent shipping damage. I was totally impressed.

Aug 9, 2026

I am hard on propellers and this was my third purchase from Boats.net. They are always on point with stock and shipping. Best boat supply house in country. Thank you!

Nov 21, 2025

Received merchandise quickly and item was exactly as stated in ad. It was an easy and efficient transaction. I would make a purchase from them again if the need arises.

Nov 10, 2025

Was able to easily review online engine diagrams, find the part number needed and confirm with their inhouse parts department prior to ordering. Once ordered received the parts within a couple of days. Would highly recommend!

Aug 25, 2025

Ordered prop as their system went down. Could not get a confirmation. When entering my preliminary order number back when system was up... system kept reporting no order found. Never received a confirmation. Gave up and ordered from another source. But it DID arrived. All beat up and the box damaged. When I call to explained the situation... I was given an RMA... no problem... but the cost to ship return was on me. I asked about the free returns and was told they'll accept it back without a restocking charge... even if their system was in partial blame? It cost $56. To return. Doesn't sound like a free return as advertised. Beware. Contacting through phone, chat, and return messaging very awkward with slow response time. I'd recommending avoiding this site completely.

Mar 2, 2026

Boats.net always comes through for us here at Lewis Boats. Always friendly, items show up on time sometimes earlier than expected. They even sent us a swag pack!

Apr 18, 2026

There site is easy to use. Part diagrams make it easy to find what you are looking for. Ordering the items and paying went without a hitch. Finally the parts were delivered quickly. L

Aug 28, 2025

I love the fact that most parts are in stock, however when I have to wait up to 10 days for a delivery is not ideal. Using the postal service to ship packages is a bad idea. It certainly makes me think twice about ordering from another site.

Sep 28, 2025

Easy to find and order the parts I needed all on one site. Reasonable prices. Biggest negative is now my inbox is filling up with unwanted emails. I got three from Boats.net just this weekend, none of which were related to my order.

Oct 9, 2025

Great selection of engine diagrams, with part numbers and serial numbers and I can always count on a very knowledgeable staff to assist me if needed đŸ˜€

May 8, 2026

Good prices and like that I can get manufacturer products, not "generic". Maybe they are using postal service to try to lower shipping costs. You can not rely on delivery to be when USPS says it will arrive.

Nov 24, 2025

First, called on the phone to get our sales tax certificate issue straightened out. Took about 3 mins, done. Next, went back online to place the order. Done. Shortly after that came the confirmation email. Thank you Boats.net

Sep 11, 2025

I originally ordered the incorrect part, entirely my fault. When I called to return it the process was smooth and without a hassle. Additionally the correct part was unavailable through Boats.net due to no longer being produced, however the customer service rep assisted we in locating it on EBay through his own initiative. Great experience overall and much appreciated.

Mar 23, 2026

I have used boats. Net several times. There web site makes it fairly easy to navigate to look up parts. I have also called in the past and they are very helpful. Unfortunately for me, parts are getting harder to find for my 1997 Honda 90 hp outboard. No fault of boats.net either. They are my go to online shopping for motor parts. Fair price and shipping is fast.

Aug 28, 2025

Ordered OEM high tension cords for my outboard. The online diagrams showed exactly what the part numbers were and in stock. They shipped fast and free!

Oct 16, 2025

Cost me $53 USD shipping for 6 carb jets - package was delayed multiple times, was slow to be sent, was caught in a postal strike, and even when strike ended they just sat for over a week, its now been a full month since I ordered and still no parts. They declined to refund my shipping charge despite them being able to claim it back from UPS. Bad service and would not recommend as they have no reviews on their site probably due to their refusal to back their own shipper. Go with Crowley Marine instead.

Jun 16, 2026

I have a small marine repair shop. I find that Boats.net has the best selection of parts and is very easy to deal with. They cannot control the Postal Service (which is terrible these days), but they do their best to make sure you get what you need.

Feb 10, 2026

Thank You Boats, net for hiring people that speaks both language made it easier for me to order parts I had a really good experience with your employees. Thank you again for your great service. I can't complain. God bless thankyou guys at boat.net

Aug 11, 2026

I was having trouble finding the correct impeller for my 40 year-old two stroke outboard. Your exploded diagram of my motor's lower unit was exactly what I needed to get the correct part number. As an unexpected bonus, you actually had the part in stock. The new impeller is installed and I am looking forward to being on the lake this weekend. Thank you!

Jun 7, 2026

Great website. Very easy to use. Needed parts for a 1986 Yamaha outboard which are very hard to find and they had what I needed. Ordered it late in the day with priority shipping and my order was processed and shipped that day.

Apr 27, 2026

I needed to contact someone about my order and called them direct. We straightened everything out, cancelled one order and reordered the parts. Arrived five days later. Everything was correct.

Mar 8, 2026

Prompt and efficient. Went through another dealer and even though I gave them the correct part number, they sent me a different part. Boats.net got it right the 1st time

Sep 25, 2025

My experience this time as well as all of the other orders I have places has been shipped and received very promptly. I had one order that a an o ring missing but customer service had it in the mail the same day I called. VERY satisfied with service!

Oct 21, 2025

I've ordered parts for my Suzuki outboard for several years now. The parts are always in stock, and they are shipped very fast. Great service. If i had one suggestion, it would be to use a box or some kind of rigid packaging if one orders an oil filter. The shipping bags are great but they allow the filters to get crushed. I ordered a filter and it came fine, but it has happened in the past. Thank you

Nov 4, 2025

Just exactly what I'd ordered: all new unopened OEM parts in a small box clearly marked with the Honda kit part number. Received in a week from ordering date.

Apr 28, 2026

I found the exact part I needed for my 18 hp motor that is close to 50 years old within a matter of a few minutes. It shipped right away and I had it in a couple days.

Jan 15, 2026

I get all my Yamaha Outboard parts at Boats.net and sometimes even find parts for lawn equipment. It is very rare that parts have to be on back order and shipping happens very reliably.

Oct 1, 2025

Ordering was easy, parts diagrams helped considerably. The parts arrived on the scheduled delivery date(actually it was a day early). Installed them last night and everything fit as expected. Very happy with the purchase.

Feb 17, 2026

First, when I say "hard to find Yamaha part" it's not because it's not out there…. But, when I searched the specific part number I needed, droves of different companies websites pop up and were suggested as having carrying this particular part. I did like any other shopper would do, click on the first one and looking for the best price. Where my search lead me to Boats.net was because the first two sites I clicked on all lead me to believe they had the part only to be told parts not available once I tried to checkout. But, finally finding Boats.net website… not only did they indicate rather or not the part was "In Stock" on the initial product page, but they indicated the price (lowest out of all of them) and indicated my approximate delivery date if ordered today. And on top of all that … free delivery and here local in the USA. My part arrived on time and as advertised. Now I keep Boats.net book marked and will now make them my FIRST go-to for all my boating and parts needs. Exceptional company, exceptional website, and exceptional correspondence during the entire ordering process right up to date delivered. Thank You Boats.net, excellent shopping experience.

Mar 21, 2026

I've been buying from Boats.net for at least 8 yrs. Easy website to use with great schematics. Shipping has always been very timely and reasonable prices as well.

Dec 17, 2025

Was working on outboard motor and the part at dealership was 20 percent more so I purchased it from boats.net and saved some money.

May 22, 2026

Boats.net has many OEM parts for a Honda 2003 BF8A outboard. Obviously some parts are no longer available, however tune-up items seem to be still available, and at reasonable pricing.

Jul 27, 2026

They were very helpful the part came in within four days they took a lot of time to look up the part I needed and I got it from my Suzuki engine thank you guys very much. Great to deal with

Jul 19, 2026

Boats.net went above and beyond. Looking for parts for my old outboard. They found the parts I needed when no one else could …or would. Great company great people

Sep 16, 2025

The engine-specific schematic showing each part was a tremendous help. I was thrilled they carried the OEM parts and got me them in a reasonable amount of time :)

Apr 25, 2026

Ordered a Prop sleeve bore under the understanding that it would fit my outboard based off of the items description but it was too big. Message printed on package states that it's not returnable if opened. The only way to determine the fit was to open and slide it up towards the bore. Money wasted

Aug 10, 2026

I received my order sooner than expected, even using the standard delivery, and the OEM parts were a perfect fit for my Honda outboard. It's up and running as good as new. Getting the right parts the first time is a real plus. I'll definitely use Boats.net for all my future purchases.

Mar 6, 2026

Had everything I needed to rebuild the lower unit and carbs on my 1999 Yamaha 40hp outboard. Customer service folks I talked with and asked questions were very nice and pleasant to deal with. Shipping was pretty quick too. Overall great experience

Sep 8, 2025

You have done a small family business wrong. I'm sorry that we are obviously not that important to you - you could not refund a $120 decal set that you sent as incomplete. That money is a drop in the hat for a big corporation. But you'd rather do someone wrong. It means very little to you so you won't care but you've lost our business. Keep your money and take the decals. We don't ask for anything free. We run an honest operation unlike yours.

May 10, 2026

I wanted some extra keys for my boat, I tried several differant sites and kept getting the wrong keys. I ordered a set from Boats. Net and they were perfect, the shipping was quick could not be happier with their service.

Sep 4, 2025

The spark plugs I ordered came in today and were not in their main smaller boxes. Instead they were rolling around in a larger box where they could come into contact with each other and break.

Mar 1, 2026

Boats.net has always had my needed parts, at comparable pricing. Prompt service, very quick at shipping the product. Only bad thing in shipping is using, USPS for carrier. Very unreliable shipping source.

Jan 15, 2026

I was a little skeptical about my order so made the call & in a matter of minutes they had me squared away & order placed... thankyou so much for your help.

Reviews

Write a review
4.7
Reviews 2,241
5 Stars
79%
4 Stars
7%
3 Stars
2%
2 Stars
3%
1 Star
10%

Massachusetts
1 review
1 helpful vote
Follow Neng F.
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Good Grief...
September 10, 2014

Good Grief... DO NOT ORDER FROM THIS COMPANY. I ordered Honda OB parts... never came. Had to wait 3 weeks before they will even consider a refund or a trace to USPS. Had 3 phone calls with folks whose IQ is the same as their shoe size. I had to get a letter from US post office to prove that I never received items. I still have no refund. Next stop to Visa with my documentation. They can go after these incompetent people and get a refund out of them. Try Baert Marine in Danvers, MA
www.baertmarine.com... I wish there was a (Zero) star... that is what this Co. Is. ZERO!

Date of experience: September 10, 2014
California
2 reviews
5 helpful votes
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HAD TO LITERALLY GO TO THE ATTORNEY GENERAL OF FLORIDA'S OFFICE AND SEND THIS BUNCH CERTIFIED LETTERS TO GET MY MONEY BACK FOR NON SHIPMENT AND JUST PLAIN OLD BS AND RUNAROUND. I HAVE SINCE FOUND A COMPANY CALLED MARINE ENGINE.COM AND THEY ARE FANTASTIC, POLAR OPPOSITES OF THIS BUNCH. INCREDIBLE CUSTOMER RELATIONS, E MAILS ON EVERY PHASE OF YOUR ORDER, ANSWER THE PHONES INSTANTLY, EVEN RESPONDED TO E MAILS ON SUNDAY. THEY USE USPS 3 DAY PRIORITY MAIL FOR NON HAZARDOUS AND I GET MY STUFF FROM KENT, WASHINGT0N MOST OF THE TIME THE NEXT DAY AND I LIVE IN FT. MYERS, FLORIDA. THEY ARE A FANTASTIC COMPANY TO DEAL WITH AND THEY HAVE MOST OF THEIR STUFF IN STOCK AND IF THEY DONT THEY TELL YOU RIGHT UP FRONT THEY DONT AND HOW LONG IT WILL TAKE FOR THEM TO GET IT. YOU WILL NEVER REGRET DEALING WITH THESE PEOPLE.

Date of experience: July 1, 2014
r c.
North Carolina
1 review
2 helpful votes
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ordered part for motorcycle after 7 days they say part has never came in!! how easy is to put on site ( call to check availability before ordering ) supervisors hide behind emails and phone order takers.....waiting to see if io get my money back from them as I have cancelled my order.......imho the site sucks!!!!!!!!

Date of experience: February 6, 2014
New Jersey
1 review
2 helpful votes
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I ordered a part for my engines from boats.net
September 22, 2013

I ordered a part for my engines from boats.net. After I recieved the part, the sent me the same part again and charge me twice. Called them on numerous occassions without any answer. After two weeks finally got through and after talking to 4 employees, finally tzlked to a manager. He said he did know how it happened and would take the part back, but I would have to pay a 30% restocking fee and the postge. He was rude and would not listen. Tried to contct the corporate office, no response. STAY AWAY FROM THIS COMPANY.

Date of experience: September 22, 2013
Colorado
2 reviews
1 helpful vote
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The absolute worst!
September 21, 2013

The absolute worst! Three weeks after ordering an item that was "in stock" I finally received a substitute item and they charged an extra $15 for a $45 part to my credit card without any explanation or authorization from me. Also overcharged on shipping. This was in February 2013. Now I get a letter in mail from them saying they were hacked and gave out everyones name/address/credit card and most importantly the CVC codes for cards of every customer that ordered fromt hem from Dec 2012 through July 2013. Probably an "inside job." They don't even deserve one star!

Date of experience: September 21, 2013
Washington
1 review
3 helpful votes
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Ordered my parts 3 weeks ago and they still haven't even shipped. There is no way to find out when I will actually receive my parts. Just simple basic maintenance. Spark plugs, oil filter, fuel pump, fuel filter common parts that any parts supplier should have in stock. They had none of it in stock. They are financing their operation with our money. At this point I'll be surprised if I ever get my parts. They suck, do business with someone else, anyone else but Boats.net.

Date of experience: September 11, 2013
Wisconsin
1 review
3 helpful votes
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I ordered parts for a mercury outboard
September 9, 2013

I ordered parts for a mercury outboard. Its been 4 weeks and still I have no parts in hand. Just called them again and they are still waiting on 1 part from the factor, which, was supposed to have been shipped 10 days ago.

Never again! I am getting tired of on-line shopping. I can go to a local dealer and get parts in 2 or3 days and not pay much more than on-line. The convenience of on-line is not worth the frustration.

Date of experience: September 9, 2013
Massachusetts
1 review
1 helpful vote
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I ordered a water pump for $41.00 and some other parts for a total of $75.00 and some change. When i opened the package which appeared to be undamaged I saw the water pump repair kit box appeared to torn at the top and it was missing a critical gasket made for that kit. I have used this same kit in the past and that gasket must be used with the kit, it is made special for the kit. I contacted boats.net through their online agent but did not receive a response. I called on the phone and was transferred to a parts technician who finally after almost 15 minutes picked up the phone. I explained what I found and that there was a piece missing out of the kit. I was told that part should have been in the box. I assured him it was not. He also told me that that part is not available separately from the kit. He put me on hold to ask his supervisor if he should send out another kit. Came back and said I would need to send them pictures because they needed to verify the open box before they could do anything. Huh? Why not just take the gasket out of another kit and send that to me and problem solved? Nope. I lost it at that point and said I would get the missing part myself somewhere else and they had just lost a customer. I did finally get a response from the online agent, two days later. Their response was that the online agent spoke to a parts technician and the technician stated a gasket doesn't come with the kit. I will not use them again, not because a small part was missing but based on the incompetent responses I received while just trying to get what I paid for indicates to me that they are not going to rectify a problem without a major hassle if at all and I cannot trust them.

Date of experience: August 30, 2013
Czechia
2 reviews
8 helpful votes
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Nothing but ignorance!
August 29, 2013

Nothing but ignorance! I have ordered parts from this site as oriinal Honda parts. What I have received was far from original. On top of this they stole my money from a credit card! They have made 2 unautorized charges on top of the correct charge for the order. After many e-mails and chats with the company (and also with Partzilla and Outdoor Network, which are Boats.net´ s associated companies that processed my order), I turned the complaint to BBB and Florida Department of Agriculture and Consumer Services and they also could not resolve the money refund. We actually had to cancel our bank card! This Place is the Nr. 1 completely the worst U.S. based business I have ever met! Stay away from them...

Date of experience: August 29, 2013
Massachusetts
1 review
2 helpful votes
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Terrible
August 24, 2013

Terrible. Stay away. As other reviews state this site seems to be mostly a scam. My parts order has been listed as in stock and ready to ship for a week. I have called every day for a week to find out why it hasn't shipped. Every day I am told it will ship that day. On the third day at 8:05 AM I was told the supervisor 'Lloyd' would go into the warehouse, see that it was shipped and then call me. Of course that did not happen. I called back that same evening at 6 PM and was told 'Lloyd' was busy and would call me back. 'Lloyd' seems to work a long day! Of course he never called. They also told me they were having computer problems. Today I was told it had shipped and was given a Fedex tracking number. Of course that tracking number does not exist - and I have yet to receive an email confirmation that it shipped. I was also told they had received a 'lot of orders' the previous weekend and that was why it took so long to ship. So, every day there is an excuse for why it doesn't ship, and now they are telling me it has shipped but it hasn't. Since this seems like the same experience many, many others have reported I conclude this is boats.net standard operating procedure - to deceive about order status, and to lie when called about it. And the lies are the same ones reported by many, many others - 'part is on its way', 'computer or software problems', 'we had a large order to process', 'I'll personally ship it', etc etc. It's a shameful way to do business, and they are deliberately doing business this way.

Date of experience: August 24, 2013
Ohio
1 review
1 helpful vote
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I had a bad experience with boats.net
August 11, 2013

I had a bad experience with boats.net. My first order did not provided the expected email confirmation like the site said would happen. I waited a couple days and reordered my items(with email confirmation this time) and called customer service. They stated there was only one order was placed. Of course they asked for thr first order number that i did not have because i lacked the confirmation number. They clear either did not listen or understand the problem. I gave up trying to explain my concern there were two orders in the system, they were clearly not interested in talking with me.
When BOTH shipments came to my door (two weeks later) I called again to explain the problem. The said just put an "r" at the end of the order and ship it back. My credit took two months to receive and then they charged me a restocking fee for a mistake their site caused.

Customer service was horrible with respect to order information and they clearly don't know how to navigate their own accounting software

I'll always order from Evinrude directly now, they are faster and has better service

Date of experience: August 11, 2013
Massachusetts
1 review
3 helpful votes
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Ordered 4 parts on July 10th, 2013
July 17, 2013

Ordered 4 parts on July 10th, 2013. Website made no mention of backorder status. Received an e-mail saying it was backordered and would be shipped on July 16th. That's late but I'll live. Waited for a week with no updates, etc. On the 17th, it still said it would ship on the 16th. I called them and an uncaring lady said it was backordered until September. Yes, September. No e-mail, no phone call, no updates. I'm sitting around waiting for a part that will not arrive until after the entire season if ever.
Please, boycott this site. Just look at all the complaints. Awful company.

Date of experience: July 17, 2013
Ohio
1 review
1 helpful vote
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Days after purchasing from boats.net
July 15, 2013

Days after purchasing from boats.net. Someone was using my card info to charge up thousands of dollars from from a web site in Italy and sand piper resorts. When I talked to a customer rep. She didn't seam surprised. Stay away. Shame on me for not doing my research.

Date of experience: July 15, 2013
Washington
1 review
1 helpful vote
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Parts listed as 10 pk I ordered 2 and a 5 pk I ordered 10 (10 pack) and (5 pack) right? Wrong. I received a package received 5 cotter pins and 2 drive pins. Additionally, payed for priority mail and got the package 3 days after expected delivery date.

TERRIBLE TERRIBLE TERRIBLE DO NOT USE

Date of experience: July 13, 2013
Washington
1 review
4 helpful votes
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Wish i would have read the reviews first. I used a card i haven't used in months to make a purchase. Then coincidently someone used my card number to make purchases all over the world. I have noticed others with the same experience.
Do yourself a favor and stay away.

Date of experience: July 7, 2013
California
1 review
2 helpful votes
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I ordered parts on sat and monday night someone went hog wild on my credit card charging over 4 grand worth of stuff. Fraud dept at wells fargo caught it. Was my info compromised by them i dont know but sure seems to be a place to start.

Date of experience: July 5, 2013
Florida
1 review
1 helpful vote
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This site is a scam
July 2, 2013

This site is a scam. They will only ship partial orders and will not provide a refund for the missing parts.

Date of experience: July 2, 2013
Pennsylvania
1 review
1 helpful vote
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This Place should be shut down...
July 30, 2013

This Place should be shut down... waiting a month for a part. Called told it was delivered 2 weeks ago. Really? Then the wrong part, same order no was delivered the next day, called they said the parts were on backorder, said they would refund our money for parts we have not recieved... still waiting! Going to contact BBB..

Date of experience: June 25, 2013
Texas
1 review
1 helpful vote
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I ordered a $300 prop and was told it would ship the next day. It never did. I had to call them and found out it was backordered for another week. After reading these reviews, I doubt it will be shipped by Wednesday. If only I had read these reviews before I ordered it. WORST SERVICE EVER! DO NOT BUY!

Date of experience: June 24, 2013
Washington
2 reviews
1 helpful vote
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Cannot contact after you place an order on line. No eta on shipping. Try to call, on hold over 30 minutes several times and never able to speak to anyone. No response to email inquiry. Never again!

Date of experience: June 22, 2013