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Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
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May 10 ordered parts. Auto email says may be 2-3 days delay. OK Coronavirus - understandable. Next day, email received: one part not in stock will have on May 13. Next day, new email, same part - say they will have it on May 14. May 15 - 19 no change, no shipment, no communication. I send an email and get an auto response that it may take 3-4 days to get a real response but here's a phone number if you really want to talk to us. I try to call the number and they are closed except very limited hours. Fine I try again after 10 am and the auto phone system says I am #125 in line. Auto phone system offers option for them to call me back when it is my turn. I try that but it doesn't respond. I wait 20 minutes and I have moved from 125 to 111. I am at work, I can't wait any longer. Of course they are only open in hours that I am at work. Tried a few more times to reach them by phone - no way to get someone on the line. I have sent them THREE Emails asking them to cancel my order. I have picked up the parts locally and don't need them anymore. Nine days now and they have NEVER responded to any of my emails. Yesterday they send an email that my order has been shipped. This is not just REALLY BAD SERVICE, it is CRIMINAL and FRAUD. They are not even trying to deliver parts within the time frame they claim. How can any company operate a website that takes your credit card and then prevent any communication from customers? I had a good experience with this company a few years ago but I will never use them again. Consider yourself warned.
12 days in and not one person can give me an idea when my parts will ship! Horrible customer service! Supervisor too lazy to see how many orders are in front of mine? The parts are all in your own warehouse and have been from day one! Not one other business has treated me and my business partners like this. I have ordered parts and other things from every place you can think of on the net lately and not one company had a delay getting them to me. You should have warned everyone you laid all your employees off in your warehouse instead of making excuses that are not true, having customers waiting forever with no darn idea of when anyone will get around to shipping my parts!
Hi Jason,
We've attempted to reach out to you privately so we can update you on the status of your order. COVID-19 work regulations require that our warehouse operates at half capacity. We know that shipping times have been longer than you are used to and we are sorry for the inconvenience.
I ordered the part on the 14th and paid for 1-3 shipping. It's currently the 22nd and the order is still being processed. I could have drove from pa to ga and got the part myself in this amount of time!
Hi Tim,
We have shared with our customers before they place their order that parts are delayed several business days due to the current situation. We are looking forward to returning to some semblance of normal, and to the high level of service our customers are used to, very soon. We appreciate your understanding and we are sure your order will arrive very shortly.
I've ordered several times and always get what I need. Quick delivery from Georgia to Ohio. I've even had a combined order of motorcycle parts and boat parts. Always original equipment parts. I used to work for a local marina as a mechanic and I still do work for friends on a variety of brands of motors. It's nice to be able to go to boats.net and get what I need.
Hi Mark,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Boats.net. We are glad to continue to be able to provide fast shipping even during this difficult time. We look forward to your next order.
I bought an oem Honda propeller - perfect product, good price, fast delivery to other side of the earth. Thank you.
Hi Ari,
Thanks for your kind review. I am glad to hear that you are happy with the Honda propeller and the service you received at Boats.net. We look forward to seeing you again soon.
I have been buying small engine parts at this site for years. Their inventory is always accurate and up to date. I usually just order on the friendly user website but occasionally need live help and their customer service is very professional.
Hi Bob,
We really appreciate your kind review. We are constantly improving our site to make it easier and simpler for you to order parts for your boat. We look forward to your next order.
Ordered head gaskets and water jackets for my motor on may 8 2020 they were paid in full 3work days later they said it will be shipped on wed nothing I called them and was told due to the virus it can't be shipped untill mon ok mom came and went finally opened a case on PayPal no more excuses stop taking orders if u can't ship 5 Fffff terrible blame game with them completely crappy co. To do bus. With BEWARE!
Hi Stephen,
We are very sorry to read your recent review. We are working hard to deliver you your parts as quickly as we can and we know how frustrating it is to have to wait so long. The current health crisis has affected every business differently, even Amazon is taking several days longer to deliver all non-essential items. We will continue to deliver high-quality OEM parts to our customers, even if they don't arrive as fast as usual. We hope you will be patient with us during this difficult time.
I won't be doing business with this company. I have a new marine repair business and was hoping they were going to be one of my suppliers. I placed an order on May 7th and other than receiving a notice that shipping would be delayed 3-4 days, I have heard nothing. It is now May 19th and my order has not been processed, they won't return my email's and the person I finally talked to at boats.net could give me no answers or look into why it has not been processed.
I will call tomorrow and cancel the order and receive my refund.
PS: there was no delay in them taking my payment. I am very disappointed with there professionalism.
Hi Henry
Congratulations on your new marine repair business. We want to be your partner and I can assure you that this is not the way we do things at Boats.net. We pride ourselves on fast, free shipping, but the current health crisis has caused significant disruption to the entire OEM and aftermarket parts supply chain. We often have to wait several days longer than expected to receive parts from our manufacturers and when received we must inspect and repackage to send out to you. We are also sorry about the communications issues you experienced, the customer service representative you spoke to should certainly have been able to look into your order and give you an update. Please contact us at [email protected] with your order number and I will be sure to escalate this issue appropriately.
Purchased part to get here faster than the dealer since it said 2 day shipping it's been 2 weeks and it didn't get shipped out. Called serval times and lines were full, left extensive emails on to just cancel my order and do get into contact with them until the day after, after sitting on hold for 40 min(said 15min) just for him to tell me that they just shipped and cannot cancel. Terrible customer service and way they do business, took the money out day of and didn't take any action, scammers
Hi Andrew,
We have reached out to you by private message to apologize personally for the delay in your order. We are experiencing significant delays on orders from our manufacturers, and because of workplace safety regulations orders are shipping from our warehouse several days later than usual. We are doing everything we can to continue to deliver parts as quickly as possible and I am glad to read that your order was already on its way to you when you contacted our customer service team.
I have purchased several parts for our boat and the orders have always been correct! That goes a long way today. Website easy to use too.
Hi Philip,
Thanks for your amazing review. We're glad you found ordering with us simple and easy. We look forward to your next order.
The reason for this review an not 5 stars is because I've ordered parts that were supposed to be here tuewas canceled an sent email said it would be thurs.Ok so waiting an still nothing on sun. Did not receive tracking information either. So i don't know where package is at. I Won't be doing business with this company again. Buyers beware.
Hi Russell,
Thank you for reaching out to us. All our parts are currently taking 3-4 more days than usual to arrive due to COVID-19, and we appreciate your patience. We sent you a direct message and we will update you on your tracking information and get your order out to you right away.
The manager that I spoke to yesterday would not help me get an order that was 11 days past and still wasn't shipped due to back ordered part. He told me it was at the warehouse and he couldn't due anything to help. He wouldn't call on my behalf and expedite my long over due order. I explained that my customer was mad and about to take the repair somewhere else. He didn't care. At the end of conversation of me pleading for some help, he said to me " if I see your order around I will try to get it going." Just wow! If you research my purchase history you can see it's extensive. If I lose this customer over this you will lose a customer! I have been paying for expedited packages, but there is no hurry on your behalf. But if I don't pay the expedited shipping they hold the order up even longer. Your shipping department has gone down hill in the last 6 months. SIM Yamaha is looking better every day!
Hi Robert,
We don't want to lose you as a customer. We are sorry for the delay. Everything is taking a little longer to arrive and we understand your frustration. I reached out to you privately and I am sure we will be able to resolve this.
Honda oem propeller. Just as described. Very good price. Fluent delivery to the other side of the world. Thanks.
Hi Ari,
We are glad you took the time to leave a review. We appreciate hearing feedback and we are really happy to hear your experience with Boats.net was just what you were hoping for. With an amazing selection of parts, fast shipping and the best value around make us hard to beat. We hope to see you order from us again soon!
I operate a fishing charter company based on Vancouver Canada. Over the years I have relied on Boats.net for service and regular maintenance parts for my twin Yamaha F 150 xb outboards. I found them to maintain a excellent stock, customer service has been top notch with great prices. They were able to supply me the parts I needed in order to keep my boat on the water and maintain business operations. Highly recommend.
Hi Wayne,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Boats.net in the future. We look forward to your next order!
I thoroughly searched the net before I order anything and boats.net has by far exceeded my expectations on service, shipping and the quality of their products! And if you don't believe me just try it for yourself if you're not happy they will happily return your money! And I hope whoever finds this message it finds you, especially your family and friends free of this damn virus! With warmest regards, Randy Goodwin
Hi James,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
They dumped all the cans in a box and shipped it. Losers. Undented product came from Overtone. Dented mess came from Boats.Net. Never again.
Hi Greg,
I am sorry to hear about what happened to your order. After looking closely at your order, it seems that these products were sent by one of our most reliable shipping companies. There are a number of possibilities as to why your order was damaged in transit, but our best assumption is that there was a carrier issue. Our customer service department offered to replace the order or give you a substantial discount. Contact us if we can be of any further assistance.
Paid extra for expedited shipping, 4 days for them to ship a fuel uptake. Sent an email and was told expedited pertained to the shipping service(UPS). Shipped today (4/24/20) by UPS GROUND. UPS ground is not expedited. POWERSPORTS PLUS LLC, 1113 SEMINOLE LN, ALBANY, GA, *******, US provides really poor order fulfillment service. NEVER AGAIN FOR ME. Order placed 4/20, Credit Card charged 4/20, UPS scheduled delivery 4/28. That is expedited?
I know about covid-19, I lost my job and wanted to go fishing, but couldn't because boats.net lied about same day shipping.
Hi William,
Depending on the size of the part and many other factors we decide which method of expedited shipping to use. On our About Us page, we state that by "Utilizing UPS Air and Ground services, 94% of the packages shipped to our continental U.S. customers arrive in 1 to 3 business days."
At this time -- due to the COVID pandemic -- all orders are shipping with a 3-4 day delay. That means in-stock parts that would normally ship same-day are shipping 3 or 4 business days later.
We appreciate your patience and we hope that you will receive your parts shortly.
We hope you will give us another chance.
I know I'm not a dealership but every customer should be important, ordered my parts and here I am over four days later they still have not been picked up from their warehouse very poor way to take care of your customers
Hi Greg,
Thank you for reaching out to leave a review. I sent you a private message requesting your order number so we can look into the status of your shipment for you.
At this time -- due to the COVID pandemic -- all orders are shipping with a 3-4 day delay. That means in-stock parts that would normally ship same-day are shipping 3 or 4 business days later. This is due to required safety procedures, including mandatory reduction in staffing and more space between people and stations. We're happy we are still able to ship parts -- and frustrated we can't get them out sooner, but we are definitely doing the best we can to move parts out of the warehouse as quickly as possible. We apologize for any inconvenience this delay may have caused you. Hope to hear from you in private message so we can follow up in more detail.
Best,
Chelsea B
Boats.net Customer Care
Parts for my mercury outboard were easy to find and order. Shipping could be faster but i understand with the covid-19
Hi Marvin,
Thanks for your understanding. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I placed an order on 4/10. There were two shipping options offered... 2-5 Day and a more expensive 1-3 Day option. I needed the product fairly quickly so I selected the more expensive option. After I checked out and submitted payment, I received a confirmation with the following message:
"Important Message Like many companies, we are also taking steps to ensure the health and safety of our employees and customers during the COVID-19 pandemic. Due to school closings as well as steps we are taking out of an abundance of caution, your shipment may be delayed 2 or 3 business days. The team at Boats.net would like to thank our loyal customers for their ongoing support and we appreciate your patience during this extraordinary time."
Should this have not been displayed on the order page? I emailed customer service and their response was nothing but excuses. They did not offer me a shipping refund what so ever.
It is now 4/16, and my item still has not arrived. Oh well... live in learn. Never again!
Hello Italo,
Thank you for writing us. I will send you a direct message to get your order number. We are happy to work with you to make the situation right. Like all companies caught in the midst of this unforeseen pandemic, we are doing our best to get products shipped out as quickly as possible. Currently Amazon has a two week shipping delay on all non-essential medical items; we're proud to only be delayed by 3-4 days for items that are not backordered. We are making every effort to be as transparent about estimated shipping and arrival dates as possible. To improve communication about our COVID extended ship time, on April 6 we added a pop-up to make customers aware of COVID-related shipping delays. This messaging appears as you are checking out, specifically when you hit the "shipping" portion of the checkout.
Sincere apologies that this transaction felt frustrating for you. We're all feeling a little frustrated with the compromises that COVID-19 is forcing us to make, but we're hoping if we continue to work together and remain patient the virus will quickly pass so we can get back to normal life as quickly as possible.
Hope to hear from you in response to my direct message.
Best,
Chelsea B
Boats.net Customer Care
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Hi Russ,
We are sorry it has been so difficult for you to get in touch with us. As an boating aficionado myself I understand how frustrating this is for you. Our call centers have been operating with shorter hours and increased traffic due to the current health crisis and its repercussions. If you still haven't received your order, send us your information at [email protected] and I will personally look into the status of your order.