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Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
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Ordered a Honda remote control because it was a good price. My order # was10-*******, part #*******-ZW9-A02. Since they guaranteed the fit to my motor, I tried calling them, only to get their voice mail. They would call back, maybe 3 hours later or the next day. But then, no helpful information. So I ordered on line the part number that another supplier said I needed. Went to install the control and I then found out that the wire plugs were wrong. Tried called them again but couldn't get through, so I decided the cut the plugs off and connect them directly. Took 3 hours, but I got everything running., I had 1 brown wire from the motor that I couldn't find a wire to connect to. I called Boats.net. Someone called me back 4 hours later. I asked him (supposidly a tech specialist) about this brown wire. He said he didn't have a clue. I should ask a local marine mechanic. I did call a Honda dealer, but they wanted to sell me a whole new remote.
Purchased parts10 days ago, order still not recieved. Customer service department will not return calls or emails. Waiting over an hour on the, left a message to no avail. Called serval times and lines were full, left extensive emails to cancel order because of the delay, still no calls. Terrible customer service and way they do business, bill the credit card immediately and then failed to deliver product, do not purchase from this company
Hi Matt,
We understand your frustration and we know we fell short in our communications with you. We are dealing with unprecedented times but there is no excuse for poor customer service. We sent you a private message so we can provide an update on your order.
I ordered parts. After 5 days I still haven't heard if they were shipped. Tried to contact by phone and spent 30 minutes on hold 3 times. No answer. Tried to contact by email. Told that email responses would take 8-10 days. So much for customer service. If I ever get my parts you can bet I'm not going to use this company again..
Hi Ron,
We don't want to lose you as a customer, we are sorry for the miscommunication. We sent you a private message and we hope to regain your trust and confidence.
I have ordered Honda Lawn mower parts from Boats.net on numerous (at least 5) occasions and have been completely satisfied every time. They always have the lowest prices and shipping has been timely. I can't comment on the boating side of things, but they sure do a good job with Honda parts!
Thanks for the positive review, Patrick.
We work hard to maintain a high level of service and we are glad to hear you are satisfied with your experience. We are glad to be the first place you look for OEM Honda Lawn Mower parts and we look forward to your next order!
I am new to boating. They answered all of my questions. They sent me the exact part that I was looking for and needed.
Hi Michael,
It's great to hear from a new boater and we are always glad to help. I’m thrilled to hear that the part worked out for you and you can get into the water. Have a great day, and thanks for the review!
Great service great parts great people to do business with fast processing fast shipping would definitely use them again
Hi John,
Our team is constantly working hard to make your experience the very best that it can be. Thank you for taking the time to write a review. We look forward to working with you again in the future.
Always had a great experience with them, great products, fast shipping. Never had an issue that wasn't resolved quickly.
Hi Frank,
If there's an OEM part that you need for your boat, we've got you covered. Thanks for taking the time to leave a review. It was a pleasure working with you. The team will be thrilled to hear your feedback!
I've relied on boats.net for the last 10 years in the boat restoration business and they have been right on every time.
You can always get in touch with a real person during business hours and they are always eager to help. I live in NW Arkansas and most items are recieved within 3 or 4 days. Count on then to do you right.
Leon Burlsworth
Custom Creations
Hi Leon,
It means a lot to us to be your go-to marine parts dealer. We work hard to deliver high-quality parts at the very best rates around. We can't wait to work with you again!
Price is fair, availability is excellent, and shipping is normally quick.
I buy everything possible from here,
I read some of the bad reviews and believe most of those people are unreasonable.
Shipping is never a guarantee, too many hands involved. Especially in these times.
NO! I am not affiliated with the company or anyone there.
Hi Richard,
We really appreciate the review. Our team will be thrilled to hear your feedback. We look forward to working with you again in the future.
Cindy in customer service and George in tech/parts dept support were great. They helped me get somethings straightened out on my order. I ordered some parts that said they would ship in 3 to 5 days but got a email a few days later telling me they were delayed till August 14th. I called back and had them ship what they had in stock and partial shipments usually have a extra cost of $7.95 but they waved that cost and got my orders shipped out the next day. I called back to find out why I was charged a shipping fee of $9.95 per order and they were kind enough to explain it to me why the change but they saw my order had been already addressed by Cindy and saw that I called and canceled my 3 parts that were not coming till August and they were gracious enough to not charge me the shipping fees and refunded me the cost of the shipping and the parts I canceled. I can't say enough good things about the way an Old man got treated and George was a great help in the tech dept - I was ordering everything I needed to turn a pull start motor to a electric start motor and was concerned I didn't have the right flywheel and was ordering one. But George) (George of the Jungle he goes by) helped me understand the flywheel I have will work fine and no need to spend more money. That is customer service - They could have been rude (but they were not)and explained everything and made it right and George saved me a lot of money he could have just said buy one (But he didn't and that I appreciated) So I read the other reviews but that was not my experience. I will continue to do business with This Company and will recommend to other friends in the Boating world to do the same - they were Great. Thanks Cindy and George for all your help. A++++++++++++++++++++++++++ in my book.
Hi Edward,
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you with the best service and support. It’s so nice to hear that Cindy and George helped make your experience such a positive one!
Do not do not buy anything from this business. The customer service is anything but helpful and the time it takes for them to send your product out is ridiculous! I've never seen such a poor way to treat customers that are trying to support your business. So the best thing for you to do is move on past this website and order what you need elsewhere!
Hi Sally,
We know how frustrating it is to have to wait so long for your order to arrive and we apologize for the delays during this trying time. We sent you a direct message to find out in greater detail what happened with your order.
I ordered a fuel pump from this company and it arrived in a couple days exactly what i ordered and my boat runs perfect now
Hi Scott,
We appreciate the positive review. We are glad that your parts arrived quickly and as expected. We look forward to your next order.
Slow processing of orders, slow delivery, NO customer service. 70 days later no product and no refund.
Terrible company
Hi Scott,
We are sorry to hear about your experience, it is not up to our standards. We are currently working with reduced staffing and shorter hours. This has made it difficult for us to deliver parts as quickly as we were able to pre-COVID-19. We appreciate your patience and understanding. We sent you a direct message so that we can look into the status of your order.
I have been out of business since covid 19 I work on the water. I have ordered parts from this company a month ago. They took my payment and I still have not seen my parts so I can get back trying to make a living. I could have walk it from there place to mine 20 days sooner. Will never buy anything from this company again. Buyers beware. If you try to call they put you on a waiting call list and when you get down to 5 they cut you off so you have to start again at call 94 piss me off.
Hi David,
We know this is a difficult time and the added stress of not knowing when your parts will arrive is very frustrating. We are doing everything we can to deliver parts quickly and safely. We expect your parts to arrive soon and we are sorry for the delay.
We ordered a part for our boat May 11 2020 and still have not received it. We were suppose to have received it yesterday but noo. Still waiting.
Hi Jackie,
We are sorry to hear that it is taking longer than you expected for your order to arrive.
Every company has been hit differently by the current health crisis, even Amazon has delayed all non-essential products for nearly two weeks.
Our team is working around the clock to deliver you your parts and we appreciate your patience.
No response still waiting 25 days tried calling several times they where supposed to call back still no responce I think the whole site is a scam do not buy They got my money and I still have to order parts elsewhere. I think they might be claiming bankruptcy no other reason makes since Same thing happened to boaters world
Hi Charles,
I wish the circumstances were different. I know how frustrating to be waiting for something to arrive much later than expected. We are sorry for the delay.
When I ordered on may 6th the site said in stock then after a couple of days one part was not in stock so instead of shipping the part they say was in stock they wait until the other part comes in, now here it is 3 days after the part was supposed to be there I have not heard anything I dont believe for an instance it has anything to due with covid unless your whole staff is infected and if that is the case should you still be selling products and spreading it. Get off your duff and send my order or give me a reasonable reason as to why it takes 24 days to ship something you said was in stock when i ordered it.
They currently can't get parts from China. They say they are in stock, but are not. I called several times and was always around 190 in waiting line. They don't respond to emails because they know they can't deliver. DON"T ORDER PARTS HERE> I can't even cancel my order. Thanks for taking everyone's money.
Paid for faster shipping. Emailed them to cancel, they sent me a tracking number. That number shoes it was never delivered to UPS, just a label was printer. BAD PEOPLE. RUN AWAY
Hi David,
We are sorry to hear about your experience with our customer service team. We are working hard to keep up with the increased traffic during this difficult time and we really appreciate your understanding. We have sent you a direct message and we hope to hear back soon.
Well, first I ordered parts that according to the website were all in stock. Then got an e-mail saying it would 7 days until one part was available, so I waited an extra week. Then the order sat at BOATS.NET for an additional 8 days before it was shipped. It's been over three weeks and I still don't have the parts. Sent two e-mails, none were returned. So I wait, but I will never use them again! BTW, I found all the parts IN STOCK and cheaper with faster shipping on a different website.
Hi Jim,
We apologize for the long wait time on your order, it's frustrating to us as well to not be able to deliver up to our usual standards. We are sure your parts will arrive shortly.
Ordered a few parts, paid extra for faster shipping. Immediately received an email stating pandemic is slowing things down, understandable. Took 5 days to ship. Got around to installing the parts and one was bad, sent an email that took a week to get a response on, but was positive, they were going to ship out another. 15 days later, I received notification it has shipped. So, I ordered the parts to get on the water, a month later I am no closer. No issues with customer service, issue is with time. A month says they are completely overwhelmed or they are selling what they don't have in stock.
Hi Chad,
We appreciate you reaching out to us. Please email us at [email protected] so we can look into the status of your order and get back to you with an update shortly.
Not possible to put à 0... incredible. Invoice payed, tracking as same position since 3 weeks. No answer. It's realy easy to earn money in this configuration. Cancel any order in this website. Hervé GERARD
Hi Herve,
We are sorry it is taking so long for your parts to arrive. While parts are taking longer than usual to be delivered, three weeks is unacceptable to us. We hope that once we are able to return to our regular shipping times we will be able to win you back as a customer.
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Hi Gerald,
We want to apologize for the long hold times and disappointing customer service you've experienced. With shorter hours and reduced staffing, it has been difficult for our team to get to everyone as quickly as usual. This is not the level of service we are used to providing and we hope you will give us another opportunity.