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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
258
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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In stock when needed
January 29, 2024

The small part was in stock and delivered promptly; unlike other online parts stores for Yamaha.

Date of experience: January 29, 2024
Florida
1 review
0 helpful votes
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Boats.net is the only source that has everything I need to maintain my outboard engine and portable generator. Shop here first!

Date of experience: January 26, 2024
Massachusetts
1 review
0 helpful votes
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Yamaha parts
January 26, 2024

I have ordered parts for my outboard in the past from you and as usual excellent interaction.

Date of experience: January 26, 2024
Florida
1 review
0 helpful votes
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Excellent Service
January 25, 2024

Fast results and correct part without issue. Thank you boats.net.

Date of experience: January 25, 2024
California
1 review
0 helpful votes
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Awesome quality and fast delivery
January 24, 2024

Have ordered a couple of different times for Mercury outboard. Parts have been genuine and they process and ship quickly. Can't ask for more than that.

Date of experience: January 24, 2024
Illinois
1 review
0 helpful votes
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Parts for Honda HS929 snow blower
January 22, 2024

Excellent web site, easy to find parts needed. Great prices with prompt shipping.

Date of experience: January 22, 2024
Florida
1 review
0 helpful votes
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Service manual
January 20, 2024

Pleased with service and delivery time and turn around tim

Date of experience: January 20, 2024
Wisconsin
1 review
0 helpful votes
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OEM parts at fair prices
January 20, 2024

Boats.net always has the best prices on OEM parts. Coupled with free shipping you won't find a better deal!

Date of experience: January 20, 2024
California
1 review
0 helpful votes
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Delivery problems
January 19, 2024

The order was shipped BY Postal to my name and city (no street address) and bounced around for weeks. I was told to reorder which I did and they would refund my money when it was returned. After not hearing anything for weeks I called back and was told that the Post Office notified that it was being returned to then and they would then refund my money. More time passes and in another contact (email) I was told that when it was returned they sent it out again. Still waiting at which time it shows up if ever I will have to pay to return it to them. As Sienfeld would say "good at taking orders, not so good at fulfilling them". I have had good luck in the past with finding what I want at a good price for my Yamaha boat and motorcycle. One bad experience that has been going on for way too long.

Date of experience: January 19, 2024
Brittany B. — Boats.net Rep
over a year old

I have reviewed the order and tracking information. The package was delivered with proof of delivery with photo on 01/11/24. If there is anything else we can further assist you with, please reach out to our customer service team.

New Jersey
1 review
0 helpful votes
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Fast
January 19, 2024

Received all my parts in a timely manner
Can not wait till spring and get my boat back on the water.

Date of experience: January 19, 2024
Minnesota
1 review
0 helpful votes
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Talk to a real person was very helpful very considerate received my part in six days Very satisfied

Date of experience: January 18, 2024
Louisiana
1 review
0 helpful votes
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Website experience
January 18, 2024

Order was through website. I've made orders through website before as well as vocal. If I enter correct model and year of motor the parts have always been correct.

Date of experience: January 18, 2024
Florida
1 review
0 helpful votes
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Knowledgeable service people who care
January 18, 2024

Always very helpful and considerate with getting updated information on new part numbers.

Date of experience: January 18, 2024
Massachusetts
1 review
0 helpful votes
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Impeller Kit
January 18, 2024

Part was exactly what I ordered. Spoke with Customer Service before order to verify. Very good Service. Order came quickly and on time.

Date of experience: January 18, 2024
Florida
1 review
0 helpful votes
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Sales
January 17, 2024

The salesman was courteous, and friendly. Looked up the parts I need and promptly made the sales.

Date of experience: January 17, 2024
Louisiana
1 review
0 helpful votes
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Yamaha 90 parts
January 17, 2024

Great service. Got what we ordered. Local dealers did not have parts.

Date of experience: January 17, 2024
Mexico
1 review
0 helpful votes
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Happy repeat customer
January 17, 2024

This is the second time I purchased from Boats.net in the past 2 months. Their customer service on the phone is fast and accurate. This time I needed something overnighted and was going to miss the shipping deadline that day but the person helping me somehow made it happen. Also, the web site is really easy to navigate. I keep the phone number and web site handy in our boat.

Date of experience: January 17, 2024
Alabama
1 review
0 helpful votes
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This place seems to always ship the same day as the order and huge inventory of items.

Date of experience: January 17, 2024
Michigan
1 review
0 helpful votes
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Recent Order
January 16, 2024

Perfect. Couldn't be happier. Boats.net is great. Always has stock. Shipping is fast. I use it for all my boat supplies.

Date of experience: January 16, 2024
Eswatini
1 review
0 helpful votes
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Slow shipping
January 16, 2024

When I pay for priority shipping, I expected it to come UPS or FedEx not USPS. If I cannot get parts in a timely fashion, I cannot do business with you people.

Date of experience: January 16, 2024
Brittany B. — Boats.net Rep
over a year old

Expedited shipping may ship with various carriers depending on who says they can deliver the package the soonest in your area. We are sorry to hear the package took longer than expected. As a courtesy, we have refunded your shipping. If you need additional assistance, please let us know.