On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I placed my order and it arrived at my house in a few Days!
The operator did a great job with my order!
Very professional, fast shipping on time arrival, website is super easy to navigate and find what you need. Highly recommend!
Parts received were exactly as ordered; Fast shipping
I find most of what I need at Boats.net. This past order was no exception. I needed parts for a Nissan outboard and Boats.net had more parts listed than I can find at other places. Prices are very reasonable. Thank you.
I ordered a small carb jet early last week. Selected expedited shipping. Should have been 1-3 business days. Now I'm into the following week and it's not to be here for another day
We do apologize for any inconvenience this may have caused you. I am showing your order shipped 5/3/2024 and delivered 5/6/2024. Please let us know if we can assist you further.
I called and was greeted by a kind and knowledgeable associate. She was fast and accurate on part selection. Helped with everything I needed.
Fantastic prices and faster shipping than I was expecting. I will definitely buy from them again.
Although the drawings are excellent, I still had to call for assistance trying to find a kit and a specific part. The techs I spoke with were very helpful and lead me to the correct parts to order. Very pleased with this site.
Was my first purchase from them, great prices and lots of selection to choose from. Ordered the carburetor I needed.
Have the part in a few days, nicely packaged and fast shipping.
The customer service rep was amazing! She helped us get our business account started and our order placed within 15 minuets! Thank you Boats.net!
Boat would not start for the incoming Summer so I decided to attempt to fix it. All boat repair shops were 2-3 weeks backed up, so I took the fuel system apart and ordered everything from Boat.net and everything came in right and on time. I quickly repaired my fuel system and back on the water I was. Thanks Boat.net!
I ordered side panels for my MotorGuide Trolling motor and they came in as advertised. I received them within six days of ordering. I am very happy with the service!
Didn't receive item. Paid for express shipping did not come. Called, still haven't received item. Very poor follow up
Boats.net had everything we needed in stock and it arrived 2 days after I ordered. Couldn't ask for more than this!
Great customer service and quality product! Fast delivery with accurate part representation!
Parts available and shipped fast. Needed carb kits for old motor and they had them in stock and good price.
Sales guy was very pleasant and knowledgeable, received the part in a timely manner.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. It is our goal to offer the absolute best customer service to our customers. If there is anything we can assist you with in the future, please do not hesitate to reach out to us again. We hope to hear from you in the future.