Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Boats.net

Boats.net

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
How would you rate Boats.net?
grey stargrey stargrey stargrey stargrey star

Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
260
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow William S.
Unfollow William S.
Share Review
Report Review

Regular maintenance parts order
November 16, 2024

Nice to have all needed parts in stock. Minimum $$ amount for free shipping is the killer for me. Forces me to also look at Amazon!

Date of experience: November 16, 2024
Pennsylvania
1 review
0 helpful votes
Follow Paul I.
Unfollow Paul I.
Share Review
Report Review

Great Service
November 15, 2024

Great service and very helpful at finding the right part.
Will always use Boats.net for all my boat parts.

Date of experience: November 15, 2024
Georgia
1 review
0 helpful votes
Follow Frank Q.
Unfollow Frank Q.
Share Review
Report Review

Good parts
November 15, 2024

Good, I did call and ask about price match. Parts person checked place that had the same part advertised, said that could not Guarantee the part was in stock would not price match. Price list was $28.86 cheaper. Same part

Date of experience: November 15, 2024
California
1 review
0 helpful votes
Follow Jeffery H.
Unfollow Jeffery H.
Share Review
Report Review

Very Good Easy
November 15, 2024

Very easy to order parts, especially with the engine diagram. Price was way better than the dealer where I live.
Thanks

Date of experience: November 15, 2024
North Carolina
1 review
0 helpful votes
Follow Daniel A.
Unfollow Daniel A.
Share Review
Report Review

Motor part
November 15, 2024

Received a day earlier. Great service. Packaged great too.

Date of experience: November 15, 2024
New Jersey
1 review
0 helpful votes
Follow greg Y.
Unfollow greg Y.
Share Review
Report Review

Parts needed hs828 tracked snowblower
November 12, 2024

Great prices / fast service & shipping / well stocked inventory

Date of experience: November 12, 2024
Massachusetts
1 review
0 helpful votes
Follow Brian Y.
Unfollow Brian Y.
Share Review
Report Review

Great people
November 11, 2024

I've always had good luck with you guys and gals especially when the post office or ups screwed up delivery and you've always made it good.

Date of experience: November 11, 2024
California
1 review
0 helpful votes
Follow William V.
Unfollow William V.
Share Review
Report Review

First time purchase
November 9, 2024

I placed two separate orders. On my second order, 10-*******, I changed the quantity from 4 to 2. The order went through for 4 so I called to make the correction. I was told that they would change once the order reached the next status. I never received a call back and the order was executed with 4 instead of 2. I called back and was told I could return the extra amount. Very frustrating and disappointing experience.

Date of experience: November 9, 2024
Kentucky
1 review
0 helpful votes
Follow Robert Z.
Unfollow Robert Z.
Share Review
Report Review

Mercury parts
November 9, 2024

Needed help on flush attachment and new prop. The feedback was excellent and very helpful. Will use this company again.

Date of experience: November 9, 2024
Vermont
1 review
0 helpful votes
Follow Edmund R.
Unfollow Edmund R.
Share Review
Report Review

Easy
November 8, 2024

Easy to find the parts! I needed and website straightforward!

Date of experience: November 8, 2024
California
1 review
0 helpful votes
Follow Theodore C.
Unfollow Theodore C.
Share Review
Report Review

In need of Parts
November 8, 2024

Had a return and find different parts. The staff found the new parts and got me setup to return the wrong parts. Thanks!

Date of experience: November 8, 2024
Tennessee
1 review
0 helpful votes
Follow Terry Y.
Unfollow Terry Y.
Share Review
Report Review

Lied to
November 7, 2024

I bought a new fuel pump for my 2003 yamaha 50 hp motor. I was told that a very important o-ring was included and to my smdismay it was not!

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
Follow Denis P.
Unfollow Denis P.
Share Review
Report Review

Great service, fast shipping
November 7, 2024

The rep. I talked to on the phone was very nice. He answered my questions and assured me which of the parts I was looking at was the correct one. The shipping was fast and the part was exact. I highly recommend Boats.net.

Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
Follow Gerry I.
Unfollow Gerry I.
Share Review
Report Review

Good service at a fair price.
November 7, 2024

They had a good price on the original Honda part I needed. Order was easy. The part was well packed and delivered quickly (3 days from order) for standard shipping.

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
Follow Jordan U.
Unfollow Jordan U.
Share Review
Report Review

Part was as described
November 6, 2024

Part fit great and was shipped very fast, i am very pleased with my experience

Date of experience: November 6, 2024
North Carolina
1 review
0 helpful votes
Follow Gary D.
Unfollow Gary D.
Share Review
Report Review

Mercury outboard Fuel pump
November 6, 2024

Arrived in a timely manner, well packaged, worked perfectly

Date of experience: November 6, 2024
Florida
1 review
0 helpful votes
Follow Joseph O.
Unfollow Joseph O.
Share Review
Report Review

Even when parts are on a b/o status, they arrive usually before the projected date. Two thumbs up.

Date of experience: November 6, 2024
Washington
1 review
0 helpful votes
Follow Steven P.
Unfollow Steven P.
Share Review
Report Review

Prompt and correct
November 5, 2024

Pleased with service, parts arrived quickly and in good condition

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
Follow Dennis X.
Unfollow Dennis X.
Share Review
Report Review

I am not familar with Nissan parts method/system. I called Boats.net and gave him the model and serial and year built, the person got me the correct parts.

Date of experience: November 5, 2024
South Carolina
1 review
0 helpful votes
Follow Rick O.
Unfollow Rick O.
Share Review
Report Review

Great customer service
November 5, 2024

I ordered OEM parts which I did not using for the repair. Returning the parts was an easy process.

Date of experience: November 5, 2024