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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
257
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Easy process
July 12, 2025

Easy process, and quality product with fast service. Thanks

Date of experience: July 12, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
July 11, 2025

Excellent customer service and quick response time. Was able to send me a link to the part I needed. Quick delivery as well!

Date of experience: July 7, 2025
Ohio
1 review
0 helpful votes
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Almost Perfect
July 11, 2025

Site was easy to navigate. Parts east to find and order. Shipped the same day. Delivered quickly. The only thing preventing a 5 was the starter rope I ordered. Worthless. Very small diameter - think "cord", not "rope"… And the length - no more than 18"…. Whaaat?!? Like I said - worthless!

Date of experience: July 11, 2025
Florida
1 review
0 helpful votes
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I've ordered parts for Yamaha outboards multiple times. Always satisfied with the service and availability. My only complaint the shipping cost. Cheers

Date of experience: July 10, 2025
Minnesota
1 review
0 helpful votes
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Great
July 10, 2025

Found part ordered part part came in a few days part was cheaper than the dealer

Date of experience: July 10, 2025
Virginia
2 reviews
0 helpful votes
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Too expensive shipping
July 9, 2025

Product was $10, shipping was $20! Why is shipping so much for a small sticker?

Boats.net attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2025
Partzilla - Boatsnet S. Boats.net Rep
9 months ago

Thank you for your feedback. We understand your concern regarding shipping costs.

For this order, the shipping charge was $8.95, and the total order amount was $23.98. Shipping rates are calculated based on several factors, including package size, weight, destination, and carrier rates. While we strive to keep these costs as low as possible, they are ultimately set by the shipping carriers.

We appreciate your input and continue to work closely with our carriers to offer the most competitive rates available.

Pennsylvania
1 review
0 helpful votes
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Boat parts
July 9, 2025

They had what I was looking for and I received it promptly but found my problem with my boat was not the part I ordered

Date of experience: July 9, 2025
Ohio
1 review
0 helpful votes
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Quick and easy
July 9, 2025

All I needed was a fuel filter, but the website made it easy to find.

Date of experience: July 9, 2025
Virginia
2 reviews
0 helpful votes
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Prompt and perfect
July 8, 2025

Needed an oil cooler assembly for my boat. Boats.net had a good price and timely delivery as well. Also liked the consistent communication on delivery date and timely.

Date of experience: July 8, 2025
Arkansas
1 review
0 helpful votes
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No problem here
July 6, 2025

It was very simple to find what I was looking for. Had pictures that helped with making sure I was getting the right part big plus. I got my parts in reasonable expected time. I had a great experience.

Date of experience: July 6, 2025
Nebraska
1 review
0 helpful votes
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Excellent service
July 6, 2025

They had exactly the parts I was looking for at great prices. Super fast shipping as well!

Date of experience: July 6, 2025
Florida
1 review
0 helpful votes
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Excellent service
July 5, 2025

I was provided excellent service paid extra for quicker shipping part came on time. I was more happy about the pricing was cheeper then most other places online.

Date of experience: July 5, 2025
Indiana
1 review
0 helpful votes
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I needed parts to fix my mercury. Boats.net is an easy sight to find parts and customer service was nice and easy to work with even if you need to return Parts, they are very good people.

Date of experience: July 4, 2025
Oregon
1 review
0 helpful votes
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Yamaha Trim motor
July 3, 2025

I ordered a trim motor for a 2018 Yamaha f90Lb. I gave them all of the motor information but received the wrong part. The return process was easy. Upon calling and talking with a sales rep they told me the part was obselete which isn't correct because I just purchased from another source.

Boats.net attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 30, 2025
Partzilla - Boatsnet S. Boats.net Rep
9 months ago

Thank you for your feedback. We’re sorry to hear that the part you received did not fit your application and appreciate you taking the time to speak with our team.

The part you originally ordered has been superseded by the manufacturer with a new part number. Unfortunately, while the updated part is intended as a direct replacement, it does not fit all earlier applications—in this case, due to a change in shaft length. As a result, we promptly provided a prepaid return label so the part could be returned at no cost to you.

We understand how frustrating this experience can be and apologize if the information provided during your call was unclear. Please know that we rely on manufacturer data, and part supersessions are outside of our control.

We value your business and are always working to improve our customer service and support.

North Carolina
1 review
0 helpful votes
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Great job
July 3, 2025

Never a problem with parts and shipping. Great job again.

Date of experience: July 3, 2025
New York
1 review
0 helpful votes
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I still haven't received what I ordered I got it from someone else

Boats.net attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 2, 2025
Partzilla - Boatsnet S. Boats.net Rep
9 months ago

Thank you for your feedback. According to our records, your order was placed on June 24,2025, and shipped the same day. Standard Shipping was selected at checkout, which typically takes 4–6 business days. USPS records show the package was delivered on June 28,2025, well within the expected timeframe.

We’re sorry to hear that you had to source the item elsewhere and appreciate your feedback. If there’s anything we can do to assist further, please don’t hesitate to reach out.

District of Columbia
1 review
0 helpful votes
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Right parts fast!
July 1, 2025

Had parts I was looking for at good price! Shipping was decent and packaging was good! Will use this company again for sure!

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
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Top Notch
July 1, 2025

Customer service is great and very fast shipping. Highly recommend

Date of experience: July 1, 2025
Louisiana
1 review
0 helpful votes
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Very easy to navigate the site
July 1, 2025

I found the cost of the items to be very reasonable along with the delivery date and on time delivery

Date of experience: June 30, 2025
Arizona
1 review
0 helpful votes
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Easy Ordering Process
June 30, 2025

From searching and locating parts in the easy to locate parts diagrams, to adding items to your shopping cart and checkout, Your order is in good hands from there!

Date of experience: June 30, 2025