BluehostReviews 21,468

Bluehost started off as a referred service a few years ago and the first issue started with their security services. But rather than switching, I proceeded to continue doing business with the company(see receipt) and that was a huge mistake. For someone that has their top quality products, the service from ill informed techs to lack of support when malware or a bug shuts off my site is poor at best. I described it to them and everyone else like this: "Imagine you just bought a new car and the dealership won't let you drive it off the lot without getting some parts fixed on it. Rather than the dealership doing it for free since you spent so much with them, they want to get paid more!" I feel taken advantage of and ripped off, my website/app is suffering because they found one jpeg malware and couldn't tell me for a couple days on how to remove it and wanted payment, even though their techs could of done it in an hour. I understand this can't be a constant free service, but as the first issue in years, why not give good customer service? Also speaking with the techs, they sent you back and forth and you can't even hear them half of the time because their headsets are junk. Their new automated voice service and "token" system is also a joke and doesn't work properly. Extremely disappointed in Bluehost and I have dealt with GoDaddy and other web hosting providers over the last two decades that have way better service. I guess my mistake for listening to someone without doing my research.

Untrustworthy business and breach of personal information given out including email and phone number while domain privacy is still in effect. I am not sure how this service is rated top in the field as I was besieged by a number of people trying to contact me to set up my website while my domain privacy was still intact. A total of 14 phone calls and emails over there today. And this was immediately after joining bluehost. No mention of the domain privacy when signing up. The word press set up for the webpages was less than desirable. Stay clear of this business as I am sure they will be out of business sooner than later.

After I paid for everyhting,,$149,,, the email was not working... I made international calls ( cost more than $150!) between them and Godaddy to know the issue and fix it. First mistake, Bluehost charge me the wrong price! They charge me $10 while its $140! ( $129 in Godaddy). Second mistake, after the calls,,, the first customer service correspondent, went by himself, and refund me my office 365! I told him 2 times to do nothing till i call Godaddy! Now i have to pay again to them to get the same service which is their mistakes in both times! I called again and spoke to another guy,, he want helpful ( Alex) and i went to buy another domain. After more than 4 hours,, and after useless Live Chat,, the lady on the other side, from her answers seems she knows nothing! Useless! Pathetic! I requested to talk to the manager,, after all of this long Chatting,, he said he WILL TRY to fix the issue! He was doing me a service! A favour! What a professional customer service! You did both mistakes! And i had to pay for the international calls! And I had to call and chase you to fix my problem. You did nothing but making it worse! Ugly and ** service, nothing is well in the first 24 hours! What will happened after that?!?!? What they will do next?!

It is a mistake that i went to deal with you. My bad. You should refund all my money. I will not stop writing here till I got my money

Back when I began hosting with BlueHost, they were the best. Cheap. Crackerjack American kids answering your every question and setting you up with ease. Compare that to now!

Today, I wanted to cancel SiteBackup Pro, which I added a few months back because Bluehost suddenly deleted my 10 year old account with no backup because I was a few days late paying. There was NO WARNING - - NO change of policy information -- because over the last decade, I've forgotten to renew occasionally and it was never an issue. So it was to my great shock that I lost over 10 years of emails, etc. with NO WARNING. In fact, that's my property, BlueHost and maybe I should sue for damages...

So I added this worthless thing called sitebackup, but could never cancel it...

Today, I spent over 30 minutes chatting with some dumb $#*! from another country who (as typical) can't form a sentence. He forced me to reset my password, then asked for it over the chat, then scolded me, after a 1/2 hour eventually took off the $2.99 charge.

I asked if there was another way to do this besides contacting customer support and he said no.

The funniest thing was, he asked me for my password and I gave it to him: (no joke). F###YouBlueHost! (Replace the first four digits with the actual letters of course).

As soon as I can gather up my domains I will transfer them to another hosting service immediately. I don't need this abuse from a once American company.

I used this company to host a small business. I wanted to cancel the service after about 4 months due to my wife/business partner passing away and the business closing. When I contacted their customer service to close the account I was told I could not receive ANY refund. Ok, that's not good but fine. Fast forward 6 months and I receive emails about auto renewal. So I contact them again to close the account so my credit card doesn't get charged again. This time the customer service rep says he can't refund the entire amount but can refund the unused portion. When I ask why I was told 6 months ago there would be no refund but now I'm being told I can get one; his reply was "last agent forgot on this process ". So, because of this lame excuse I'm now out $500. Wish I could tell the IRS I forgot the process that's why I didn't pay taxes

Tech support is horrible. I left Bluehost because of functionality issues. I was notified my renewal date was forthcoming, so I followed the cancellation instructions and migrated over to Hostgator (or so I thought). I updated my WordPress website and discovered that I hadn't been migrated? Hostgator went back to Bluehost and somehow during the transfer, I lost two weeks worth of work. I contacted Bluehost and the technician kept me on the line for over an hour "not understanding" my issue and informed me that only a technician and cancel an account which was contrary to everything instruction I read from Bluehost. I also asked for a refund and received a "prorated" refund. Who dropped the ball, Bluehost or Hostgator? Both, in my opinion but hands down Bluehost has the worst instance of customer service when the technician resort to lying.

I have used Bluehost for more than 5 years. They are well optimized if you are running a Wordpress site. That is their specialty. The one complaint I have about them is the customer support. The wait time is long. And once you get them on chat they are chatting with ten other people at the same time so that entire process is very long as well. Call them instead of trying to use chat if you are short on time. They no longer have a ticketing system at all. So, it's chat or phone only.

14 tech support phone calls in 2 weeks should be a red flag. Heck, it should be an arsenal... don't walk--RUN the other way as fast as you can. I host my personal email as well as business email and website through BlueHost and have for more than 3 years. Suddenly in the last year their serve tanked, as has my website and mail numerous times.
First let's talk about overall run time. My website has been down more than 6 times in the last 8 months. For a small business, that is a death sentence. It was even down the day I was scheduled for a redesign with my webmaster--great My email went down several times as well, randomly, and I never knew it. Then the biggie.
They shut off my accounts and turned off my website without notification. It turned out they had expired. Well, I had called them more then 6 times, spending more than a total of 4 1/2 hours on hold trying to renew my accounts without ever being able to reach anyone.
So I renewed (don't ask me why), and they turned everything back on. The very next week I received a maintenance notice that they were doing "emergency" work on my server to protect my information and provide better service and my email would be down for 2 hours overnight. I awoke the next morning to NO email, past or present, so another 45 minute call for them to locate my emails and then reload them.
Let's talk about tech support. I bought a new iPhone and changed from an android, so needed new settings. That took 3 phone calls. And then, after they reset my account, it took another 5 phone calls to get the correct settings for my iPad and iPhone, with each tech person telling me something different. They told me they could only provide me one solution and if that didn't work, I had to call back. Really?
Tech support hold times average 30 minutes to 50 minute just to reach a live person. They all will confidently provide you their working solution, but often it is incorrect, causing frustration and the need to start all over again. There are no supervisors to talk with and they have removed any process by which you can file a complaint.
Bottom line--they were once in the top 10 hosting companies consistently and now are consistently omitted from the top ten list. I think that says it all.

***Update 4/10/17 Email was once again totally wiped out. Took 47 minutes on hold, 19 minutes of issue "resolution" for them to tell me they didn't know what the issue was, but they could do a restore of the last backup from 3:23 am today. So they did, and there were no emails since 4/2/17. I tried to move service to another host company and BlueHost locked up emails. Nothing is easy with this inept company.

I have been with BlueHost for over ten years. Has everything been perfect? Of course not. There have been a few hiccups here and there. I don't know what those who give this less than a five are doing, but it is certainly not the BlueHost I have known over all these years. Their tech support is outstanding. Always helpful and knowledgeable. Yes, there was a time where it took up to 30 plus minutes to connect. That has mostly be solved now. But, for me, I would rather rate for good service than to get someone who doesn't know that they are doing fast! I have never had a problem or question go unsolved or unanswered.

Bhavani was really an angel who is able to help me solve my issues after my attempts to fix my website. Without her quick and professional skills, i might still be struggling. Thank Bhavani.

I've been user of Bluehost for past 2 years. 1st year everything was going seems great but then suddenly my sites went down after every couple of weeks. They said my sites is being attacked of Malwares, and then they recommend to purchase their another security (SiteLock) services for keeping sites secure.

This is all bull***t, if thats the case than my sites could have went down from first month. I've been user of Bluehost for past 2 years. 1st year everything was going seems great but then suddenly my sites went down after every couple of weeks. They said my sites is being attacked of Malwares, and then they recommend to purchase their another security (SiteLock) services for keeping sites secure.

This is all bull***t, if thats the case than my sites could have went down from first month. So i warn you to choose this at your own risk.

These people would just take your site down without a reason. My site got hacked once, and they wanted me to buy their DOCTOR package of 200$ dollars to fix it. I somehow fixed it by spending a whole night. Few days went by and they took down my site again, this time without concrete reason. Their ultimate aim is to leech off you and grab as much money as possible. These f****** wasted 6 months of my hardwork. I want my 100$ refund

I used Blue Host for my site based on the novel I wrote called Isaac the Runner. They allow unlimited email accounts, space, hosting and file transfer. The prices are very cheap. If you want a web site, I'd recommend Blue Host. That's about it.