BluehostReviews 21,468

Average hosting performance, good maintenance, good support

Great platform. Customer service is a lot of help. Don't hesitate to contact them if you need anything.

There is so much to learn and glitches which keep happening - whether I cause them or not I do not know. The Wordpress press is intimidating but that being said there is lots of help and Bluehost has an interface (if that's what you call it) which makes it seem more user friendly and less computer expert.

I tried bluehost hoping for a nice easy basic website solution. But after a few days I realized their website building software was not great. I tried to cancel per their 30 day cancellation advertised policy and they would not let me, I will have to claim a fraud case with my credit card.

DO NOT TRUST, DO NOT GIVE THEM YOUR CREDIT CARD

This company is the worst example of customer service I have ever had. They screwed up my site and when I went to chat, someone would 'fix' it, only the fix was worse- I went through this 7 times and a phone call. Each time it was worse than the last and to top it off, they would not bother to read the notes requiring me to repeat everything over and over again. So, I had enough and took my sites to another host. When I went to cancel it, they kept disconnecting the chat after I would say I need to cancel. It took 4 chats and the final one took 45 minutes to cancel a service. I had even put a negative review on TrustPiolot to which they did respond with an email but when I replied to it, they had closed the ticket. I cannot tell you how much time and negative energy I spent on this service. They should not be in business. They are completely incompetent.

I was a customer of Bluehost since 2008, I have several accounts and host over 100 websites some with custom code, many just WordPress. I have not needed much tech support and over the years the tech support has been wonderful. I got a call from a customer of mine his website was suspended. I found out over 80 sites, all that was on a single account were suspended. I called they said I was infected with malware, They turned off 80 sites with no notification. They told me to turn them back on I needed to purchase a service from them site lock and it would cost $175 per domain, $14,000.00, or I could find the malware and remove it myself and request a scan and they would turn it back on. I could understand some freak SQL injection or other problem on a site but on all 80? I use two-factor and strong passwords and could not understand all 80 sites being screwed up. They told me this is common and that the SQL databases are all interconnected. As a 40 year developer, I say that is a load of bull. I moved each of the sites to a new hosting service. They all came up, did not find any malware. Maybe a user name on a guestbook that had some quotes that could have been an attempt of injection. Bluehost is not to be trusted I believe this is really just stealing and they should be avoided at all cost.

Bluehost is terrible. Non existent customer service and very slow servers. When things go sideways, you can only reach low level overseas tech support who know next to nothing and are permitted to do even less... basically they are place setters for real tech support. If anything bad happens to your site or server, be prepared to wait for days for 2nd tier support to help... and then only via email. Total joke! Didn't always use to be like this... but it is now. Sad how poor they have become. STAY AWAY!

Very bad experience. They hold your domain has hostage. Take day to resolve anything. Very difficult to get refund it has been more than 4 days. People are nice working there but there system & management are horrible.

BlueHost has the worst customer service in any company that I had ever dealt with. Trying to get issues fixed on your hosting account is nearly impossible. They outsource everything to India. No one is trained properly and their technical expertise doesn't exist. When sending in a ticket about an issue or using their live chat, you get generic copy and paste answers. I had to get my issues escalated 4 times until it hit BlueHost's parent company "Endurance" and Endurance was even worse. Do not host with BlueHost.

Please do not do any advertising promotion for this company, because after you register for the promotion, it is difficult for you to get the commission inside. They will close your account for various reasons. Of course, they will not close your account in the early stage, because You are advertising for them for free. When you check your account and there is a certain commission in it, they start to shut down. The reason is that you violated their policy. As for which policy? They won't tell you, Because they are the referees themselves, don't waste time dealing with such garbage companies!

There aren't enough words to describe my horror story with this company. Over the past few years they have turned into a zero accountability, cutting corner, shell of a hosting company. They used to have great service. Now be prepared to have many frustrating conversations, repeating your problem over and over if anything goes wrong. I had the simple task of moving a subdomain to a new account absolutley go south at every turn. I spoke to three techs who all supposedly "escalated" the case only to be told subsequently each time that it had not been done. It took 2.5 weeks and countless calls and chats to be done. With constant errors from the tech side of things I was getting contradicting information left and right. Once the site was finally moved and everything seemed to be ok- BOOM the site goes down. Another 10 calls and chats and nobody can figure out why- they wanted to escalate yet again. Knowing how that goes, I just ended up cancelling my account and getting *some* of my money back. BEWARE of this company, I wasted so much time and money trying to make it work with them.

I'm going to save you a lot of work and hassle if you listen to this review. Bluehost has the right to take your websites offline without any reason. They explain it by having 'exceeded usages limits' (even though they say its unlimited usage) and want you to upgrade to their PRO account. Regardless if that is actually the case or if you're already on a PRO account.
This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. It is a total scam run by money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. They are an evil company run by people with zero morals and the worst customer support you can imagine. I am going to report their theft to the FTC and BBB and will reach out to all media outlets and all their affiliates. I'm glad to know their reputation sinks in the toilet when researching their company online. DO NOT GO TO BLUEHOST EVER.