On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When I went to my frontpage to add a photo the shop now feature disappeared and most of the categories disappeared. I have not been able to get them back.
I am constantly getting locked out of my account and having to call customer support to get help getting into my account. It takes lots of time out of my day and is very inconvenient. I am strongly considering a change of web host company.
I needed to find a way to connect a Mailchimp to a website that would feature a guide to Southeastern North Carolina. This eventually connects to my own website and contact information to bring new customers to me.
I changed computers so my user ID and passwords were not on auto.
I've noticed a pattern where tech staff offer a solution, close the chat, but the problem isn't actually solved. This means I have to re-contact support and explain the situation again, which is inconvenient.
The new interface is unnecessarily more clunky and frustrating.
You just charged my card for an SSL certificate I did not want on first instance. I did contact you one and a half month ago through your chat to disable renewal of this product. Your agent confirmed it was disabled and will not be charged to my card. He showed me that "my products screen" has not checked the option to purchase the certificate. I am pretty angry with your service.
Yes, your technical team has failed to fix an internal configuration issue for my website for MONTHS, nor have they ever contacted me in regards to multiple trouble tickets.
Waiting forever for web designer to get back to me.
Had considerable trouble getting the password reset option to be delivered to my hotmail account.
I have had nothing but problems. The worst being that I had to completely rebuild my website after losing everything even though your written notices to me all stated 60 days before deletion, my site was deleted after only 30 days. I have rebuilt and am trying again but not happy with bluehost whatsoever.
The support has been great and very helpful. I just think it would be useful to have some of the steps showing in a guide somewhere to save me pestering the helpline guys all the time. Some things are not obvious.
Not impressed with your hosting services, the lack of security, and that you now charge for every aspect of hosting individually. This is gravely disappointing Bluehost. I've been a customer for over a decade. Not interested in being one any longer.
Constantly being offered things when I just want to get directly to the portal. Arcane interface, very poor support and documentation. I'm far from a novice and, though I'm able to make it work for me and navigate I'm appalled at the UI
Overly complicated for someone who just wants to use your service for webmail.
Your customer service has dropped to the ground. The last few interactions I had prompt me to transfer most of my site away. After being a customer here for over 13 years, now I would not recommend Bluehost to my network. This is very sad, but is the reality we have come to.
LIttle confusing but able to work through issues on my own.
Bluehost has been exceptional in their service delivery. My site has enjoyed 100% uptime. I will always recommend.
Renewal center does NOT list everything. There were account services hidden from me that were billed against my knowledge or will. Also when the renewal say's "Renews on April 8th" should mean what it says NOT 15 days previous. That is a deceptive business practice. A legit business does not need to operate like this.
Very good, I think it was on the chat, very responsive and quick
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account