On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good, I think it was on the chat, very responsive and quick
I left to go somewhere with ease and use. You guys have been a nightmare. I regret coming here.
Maybe not so much pressure on buying extra features that were already in the plan.
For some reason I am not getting copies of order emails from my zencart,shop for some reason they just stopped, I am now trying to configure my settings in my email/cpanel
I do not like this new login system., and I certainly do not like trying to be sold unnecessary stuff when I try to login to my hosting panel. Going to be seriously considering moving my hosting.
Thank you, the support was quick and I managed to solve the problem
Slow to respond, website issues logging in, couldn't cancel auto renewal via chat even after speaking with an agent for half an horrible. HORRIBLE!
I lost all my data and you just said:
Your WordPress hosting plan does not have any more available sites.
Your site is easy to navigate and build pages. Thank you.
I experienced a system breach today. All my DNS entries were deleted, leading to the failure of our corporate website, email, and applications that rely on Bluehost DNS. The Level 1 support team was unable to assist, and the issue had to be escalated. It could take 24-48 hours to restore the services. In the meantime, we have 20 employees who are unable to function, which is a serious matter. Bluehost should have a team that can quickly address such issues to prevent business interruptions.
Extremely confusing to navigate web site and bothersome to get repeated email saying you're about to lose the domain name when it shows you have paid.
Bluehost deleted my site and this has had a huge impact on my business. I still do not have my site restored and my business can't effectively move forward without my website. I am losing revenue daily.
I am happy but do not like the new layourt, and several extra clicks to get to my emails
I have been receiving almost on weekly bases spam emails in my email purporting to contacting my school using the "contact us" feature on the school's website
I'm being customer of Bluehost services from around 20 years.
After dropping WordPress and finally setting all domains under my account to a working state, suddenly I'm receiving complains from many users of domains about the loss of web presence.
After reviewing I found all my work has been lost by changes in DNS that someone else have done without my approval.
I have lost access to SSH console and mail services.
¿Do you have a security breach again?
Sometimes things work, sometimes they don't. My webmail still has an expired ssl certificate which is very annoying.
I haven't managed to connect my database to CodeGuard and keep getting messages that they are deleting files.
The editing is difficult. Customer service is not helpful.
Trying to charge me 200$ for nothing is a sick try
On Thursday, March 28, I asked you to delete the websites soulcourse.com and talkwithelaine.com. Instead, you deleted my ACTIVE website and my email inbox for elainebayless.com. It is now almost 9:00 PM EDT on April 31st and you have yet to rectify your error. It's worth noting that despite this being your error, I have received no apology.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members