On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great! We are having the best experience since we got bluehosting! Thank you and hopefully to continue protecting our assets and data.
I'm a new on the platform, and we are migrating now. Hopefully everything will be ok. Thank you!
Easy to understand and work around platform, happy with my experience
The changes that Bluehost has made in the past year have made me choose another--better host. I am removing all my sites and all my business from Bluehost. It's too bad because I've been with the company since 2005. Shame what happened to this formerly awesome company.
Good, but sometimes I am unable to login to my account
Tough to manage without the live support, which is expensive.
Since you've changed your interface, nothing makes any sense any more.
Just issues site speed and SSL not updating in time so that it doesn't affect site integrity. A lot of robot txt so many posts from the beginning we're not searchable. My site was not being crawled, and so, not "seen," and I didn't know. It really set me back.
The annual renewal amount is Soo expensive for my startup!
I have not been able to receive my emails and have contacted BH several times about this.
So far so good. When I did have an issue, it was corrected. Although I had to keep going to different agents to get the problem resolved, there was one who didn't stop until the problem was fixed.
It is taking more than 12 hours to install WP and still it is not installed
I would like to see the suggestive ads that pop up on login go away.
Email is really slow, search is slow and doesn't download the attachment
Very efficient and polite responses received throughout the interaction. Prompt answer to questions were given. I was very pleased with the service provided.
I am trying to renew my payment but the website doesn't accept my card.
I can't configure apple pay and no one seems to be able to figure it out.
Many technical issues and support service is very slow and always cut due to long waiting
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members