On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am inexperienced beginner blogger, site maybe too advanced for me
I was sold onbluehost/wordpress as it appeared it would be easy to quickly set up website from template but this has not been my experience.
The website nuked when trying to add a music player. It makes no sense, and all my time and energy are wasted. Why did I pay for this?
I'm having a terrible time figuring out the most simplest steps to choose and apply a theme and edit the content. NOT very intuitive or easy at all!
Three weeks ago, i left Bluehost after multiple problems with Customer service and website issues. I went to Hostinger, and they must hire from the same pool. So I decided to come back to Bluehost. I opened a new account, hoping to drop some of the issues I had the last ti e. So when I joined i was given a random domain name. I tried using my domain Nakedspoonmedia.com, which just froze your system now I have to wait to see if it gets resolved. So I guess I just have to wait and see.
When does Bluehost go's down? They go down hard, everything quits working and when you call Customer Support it's a shit show. Bluehost went down and I lost an entire site, we're talking 100's of hours, and money wasted on a website. And when you call Customer service you are met with attitude and ignorance. Bluehost use to be good hosting but over the years it has progressively gotten worse and worse. Like yesterday I log in and everything was gone and nothing worked, Again! So I knew if I tried to contact Customer service I was leaving the country and going to India and met with attitude and poor customer service and to be honest i don't see it getting better, just worse. But there is always another hosting service out there.
I feel like I have been nickeled and dimed. I would have just preferred to know the amount up front and I would have been fine with that.
My website isn't loading already and I haven't ever logged into it
Many times I have faced some technical issues and all time the support team always helped to resolve the matter
I cannot access my website to keep editing it. All of a sudden it says site not secure. I have not even published it yet!
It's a whole new ball game so it's not easy to figure out but I guess I'm getting there.
Keep getting lost. Glad for the guide but trying to listen to speaker and follow instructions is a challenge. Will get there just need to focus right now
I have never created my own website before and while I don't recall my experience on September 17, the people at Bluehost are extremely kind and helpful!
So far the login works fine. Just starting to use it.
Everything I'm told to do, doesn't work. I save my password and it doesn't accept it.
It has just been a little confusing trying to set up my website with WordPress.
Nothing works here, I could not transfer my registered Domain, I could not launche my Wordpress site, nothing works here!
If I could you get no stars at all. And you ask why? Wordpress is not a program at all. It's a shell. With a million parts that are not there when you need them. Almost everything you have to do beyond breathing requires plug-ins. You have to look for what you don't know. A complete waste of time! I've spent hours trying to create a menu which turns out to be so limited it amounts to a bunch of buttons in a row. A real, pathetic waste of time. Don't know why you're still on the market. Unless what's on offer is so much worse.
I type a quick message about my experience so far.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members