On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Still getting familiar with site, brand new at this.
Have been trying to set up a new website on my unlimited website hosting and the server was down. I spoke to customer service who advised me I would just have to wait. Have tried 3 times to set it up and will try again today. Today I spoke to customer service again and they sorted it all out.
Have been trying to set up a new website on my unlimited website hosting and the server was down. Have tried 3 times to set it up will try again today
In general is a good service... I dont use wordpress that much and I would like to have more independency at the time to design my web... no only stay with word press.
Every question and concern is being answered through just clicking to the next step. You'd have to be too particular and too much of a perfectionist to not appreciate what is at hand. Yes there's more that can take it further but what already exists is most key to viewer's experience on your page.
Nothing makes sense. Cannot load phpBB forum and no idea how to do it.
I entered the wrong domain name and wanted to change it. I am not told that I need to purchase ANOTHER domain? This is absurd.
I haven't learned much about the program yet. I hope to do that soon. I'm needing to change billing as I chose a much higher plan than I need to use. Would like to get a refund on that. The site doesn't make that part easy to find.
When the advertisement says I get unlimited email addresses, I expect there to be a way to access the email without paying an additional fee. I'm already paying a lot. I am not happy.
My domain has not been registered with Bkluehost but with Google Domains and still I am getting charged.
This is a VERY confusing and cumbersome site. I'm getting very frustrated and wasting too much time trying to figure out the simplest of task to get my website up and running.
I have tried to cancel my account and i continue to be charged. The process has be difficult to navigate and hence why I cancelled my account!
I've started 2 chat support conversations and they've dropped. So far I've spent 20 minutes and no resolution
Tooooo $#*!ing complex!
Can; t get this sit e active because I can't edit change etc.
Toooo complex!
I was studying IT at the university, now I want to learn more and earn money from home I want to try.
I purchased a theme for $59 and it does not work. Contacted the provider and they acknowledged there is an issue. I want my $59 back.THE SITE IS NOT INTUITIVE AT ALL AMD NEEDS IMPROVED UX
Aide en anglais, pas en français, menus principaux en français mais pas les sous-menus, traductions approximatives,
I am not able to get the SSL certificate encrypted and I have had support and it is still not. Still pending.
Very good It was a 5 minute call. Not much to say, please stop pressing me to write a review for a 5 minute call
I'm unable to log into Wordpress or find a solution to the problem.
I am new and cannot figure out why i can't access my new blog
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members