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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Nevada
1 review
0 helpful votes
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NEW BIRD
September 27, 2022

I Am new to this and around have things up and running by the weekend, had to get some stuff together, When I thought I was ready lol I was not..

Date of experience: September 27, 2022
Tennessee
1 review
0 helpful votes
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It started out great, but now I'm having trouble accessing my site and setting up my blog. It is not very user friendly for beginners.

Date of experience: September 27, 2022
Oregon
1 review
0 helpful votes
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I have no idea why i cannot use ssh on my server. 2 customer service agents said I could after verification, another said I could not. This is very frustrating

Date of experience: September 27, 2022
Texas
1 review
0 helpful votes
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I need to resign from my membership
October 27, 2022

I need to resign from my membership. I am ill and don't have a bright future. Can you help me resign? John Leslie

Date of experience: September 27, 2022
Canada
1 review
0 helpful votes
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Not very user friendly, I am very confused about how to do anything

Date of experience: September 27, 2022
Texas
1 review
0 helpful votes
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User access is difficult to understand and how the interface aligns with wordpress

Date of experience: September 27, 2022
Florida
1 review
0 helpful votes
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I need help but looking for the time to respond to those that have reached out.

Date of experience: September 27, 2022
Arizona
2 reviews
0 helpful votes
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Everyone has been so helpful, went above and beyond the call of duty to ensure that I received answers in getting me all setup.

Date of experience: September 27, 2022
South Africa
1 review
0 helpful votes
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I ran into a small issue on my first day and messaged the help desk. It was resolved within thirty minutes. Very good experience.

Date of experience: September 26, 2022
Australia
1 review
0 helpful votes
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Just trying to renew my billing information and it will not work!

Date of experience: September 26, 2022
Georgia
1 review
0 helpful votes
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No Issues
September 26, 2022

Everything has worked properly for me. I have no issues with the site

Date of experience: September 26, 2022
Canada
1 review
0 helpful votes
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Seamless experience
September 26, 2022

Seamless experience. The user interface is highly user-friendly and easy to use.

Date of experience: September 26, 2022
Canada
1 review
0 helpful votes
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It have been here for not even 24 hours and I am highly disappointed in the customer service, the resources provided and the service itself. I already asked for a refund.

Date of experience: September 26, 2022
Wisconsin
1 review
0 helpful votes
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I am locked out of my website getting error code 526.

Date of experience: September 26, 2022
Ohio
1 review
0 helpful votes
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The designer and prepaid installed plugins are too difficult to use, I was not told that I still had to pay for pro even though I prepaid for specific plugins/apps on my website, and I have not received a response to refund my account in the chat support for the past hour.

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
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It was described by an affiliate that BlueHost was super easy to use. I don't find it easy at all. The tutorials are worthless.

Date of experience: September 26, 2022
Texas
1 review
0 helpful votes
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I'm struggling to understand how to add a new page to my website with the same template that was used on my home page.

Date of experience: September 26, 2022
GB
1 review
0 helpful votes
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A little bit confused as to why I can't add privacy features straight away.

Date of experience: September 25, 2022
GB
1 review
0 helpful votes
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I wanted to create my website using wordpress.org but it seems to be defaulting to wordpress.com and I can't find any information about how to change this

Date of experience: September 25, 2022
California
1 review
0 helpful votes
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Trying to set up domain based email
October 25, 2022

Trying to set up domain based email. The system offered erik@(domain name). But when I signed up, it would not let me set that email. I eventually accepted the default the system put in which was the *******@the domain, figuring I would be able to change it later. Apparently I can't. I tried using the chat function to get help, but it was not responsive.

Date of experience: September 25, 2022